They will take your money and never send you anything, they're just thieves and liars. Do not expect consumer organisations to help with this, either.
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Veja o que dizem as avaliações
Pawtrack continue to charge my credit card six months after tracker stopped working. Emailed via ContactUs service (when they still had a website). Still charging 18 months later. Website down, Phone... Ver mais
The GPS system is the perfect size for cats - our english shorthair is not bothered by the collar at all. It is easy to recharge (with two batteries you can swap between one empty and one charged) and... Ver mais
Glitzy website does not a good service make. Having been searching for various cat trackers we stumbled across Pawtrack and their glitzy websitrle and false claims. A month later we still await... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
5 Years ago Monty, our half Burmese half Tonkinese cat went missing for 10 days. It was the longest 10 days of our lives. Ever since then I have made it my mission to develop a GPS cat tracking system which will safely track your cat, allowing you to s...
Informações de contato
TQ6 0DY, Kingswear, Reino Unido
- pawtrack.com
2,0
Ruim
1 mil avaliações
Sem histórico recente de pedidos de avaliações
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scam seller. Do not use
Scam seller. Do not purchase. Fleeced me of $270. No goods. Ran me around in circles over a period of 2 months. Lied via email. Caught them out. Now no contact.
2 de agosto de 2022
Avaliação não solicitada
Extremely unethical company. Avoid at all costs
Very unethical company. I only used the service for 3-4 months and then, as happens, forgot about it and didn't realise it was set to auto renew after a year. Zero warnings about the renewal date approaching, just £60 then taken from my account. When I approached them immediately and said I didn't need the service and hadn't used it for 8 months, they refused to refund the subscription. Zero care about operating with ethics or care for the customer, just money hungry. Avoid this company at all costs
1 de setembro de 2022
Avaliação não solicitada
Bought the collars for both my cats…
Bought the collars for both my cats last week ,they were both lost a week later , waste of money , poorly constructed .
7 de outubro de 2022
Avaliação não solicitada
Emails still ignored
Emails still ignored, have only responded once I’ve put negotiable feed back on here and still not received my 7.99 x 5 subscription fees or the additional £41.98 paid for the rest of the collars!!
7 de outubro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Geraldene,
I have looked into this for you and can assure you that the money has been refunded. I will go ahead and email you proof of this. The refund can take up to 14 days to appear in your bank statement so we apologise for this.
Regards,
Team Pawtrack
Don't waste your money!
Don't waste your money on this "tracker"! So incredibly inacurate it was unusable. It would never reliably go from wifi to GPS and the GPS was ridiculously inaccurate. It never once showed my cat in the correct location. He could be in my house or garden in view and the tracker would show as across the road up on a hill or 4 houses away. It's just too inaccurate to be of any use. I sent many emails back and forth with the company and they finally admitted that it's benifit comes if the cat travels really far from home like some one picks them up in a car and drives away with them and then you can see they aren't anywhere near your house/are on the other side of town. Uhh what's not what their site advertises, i want to see where my cat is accurately. They also wouldn't refund the collar or the remaining amount of the annual subscription! Hopefully they've actually canceled the subscription. I won't find out until they charge my card again or not.
5 de outubro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Ly,
If you could please email in again at help@pawtrack.com or through our website then I am more than happy to double-check that this has been cancelled for you.
With the positions, you were getting it does sound as if your collar struggled to get into wifi when inside, leading to these inaccurate positions as it did not have a strong GPS signal. If you have asked to cancel this subscription or refund this within your first 14 days of receiving the collar, please forward that email to us and we are happy to refund this on its return. I am so sorry about these issues you have had and hope you have a lovely rest of your day.
Regards,
Team Pawtrack
Ridiculous collar despite their claims…
Ridiculous collar despite their claims this is the best thing since sliced bread. Been told it can take 8 hours to get signal and to leave collar outside overnight. Still nothing working. Imagine buying a mobile phone and being told it will take 8 hours to get signal!? This suggests very very poor technology. Do not buy! Awful! Seems all recent reviews are saying the exact same thing so beware. "The Best GPS cat Tracker available." Eh not even close!!
4 de outubro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Scott,
I am so sorry about the issues you have had with the collar.
As our collar is being shipped all over the globe, its initial position is in England where we test this out for you. Once it arrives with you, it has to connect to the satellite in the sky to register its new position at your home. We are sorry that this takes some time depending on your location in the world but as we need the collar to be as small as possible, the antenna inside is also small. Once it establishes this initial position it will have no problem moving around in your country.
If as you say, you still have not had this position, please email in again at help@Pawtrack.com or through our website and we are happy to look into this with you.
Regards,
Team Pawtrack
DO NOT BUY THIS PRODUCT
DO NOT BUY THIS PRODUCT. Absolute worst company to deal with. I'd give them negative rating if I could. The product does not work. They send false data to claim it does. Cat was inside and they claimed she was wandering around out side. I asked for a refund and it was ignored. they take forever to respond. Then a year later had the gall to bill me for another year of service. After I complained they about that they said they would finally refund the product and i never heard from them again.
14 de outubro de 2021
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi David,
When our collar is not in wifi these false positions can occur. This is due to the collar being inside and unable to connect to a strong GPS position. It has a general idea of its location and this is why the positions seem sporadic.
If this collar was returned to us in the first year we can absolutely go ahead and refund you for this. I am sorry for the lack of response on our behalf as we have been busy. If you could please email in again at help@pawtrack.com or through our website then we are more than happy to look into sorting this out for you.
Regards,
Team Pawtrack
Terrible collar- doesn't work and is of…
Terrible collar- doesn't work and is of poor quality. As others have said, the customer service is horrible. They claimed to have cancelled via email, but then continued to charge. There are much better companies and collars out there.
29 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Sandra,
I do believe that we have dealt with this issue the day that you came in but if you have any more ongoing payments with us then please let us know.
It seems you had two subscriptions, one monthly and an annual. We cancelled that monthly one as per your request in order to make it annual and we have now refunded the difference. At that time, we were not aware that you wanted to cancel the annual as well.
Both are now cancelled and no further payment will be taken.
Regards,
Team Pawtrack
Terrible customer service
I have purchased collar but wasn’t happy with how long battery lasted and my cat managed to take it of multiple times. I have requested a refund. I was send email with instruction where to send it. I returned the product as per instruction but never received my refund. Customer service is absolutely shocking. When I requested an update on refund I was asked to provide tracking information for the return which I did. Since then no response. Refund requested within 14 days since purchase but no monies returned. I understand we all get busy but to completely ignore customer it’s discussing.
20 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Magda,
I am so sorry for our lack of response to this email, we have had a lot of emails through due to the postal strike. If you could please email in again at help@pawtrack.com or through our website, I will refund this for you now.
Once again I am truly sorry and I hope you have a lovely rest of your day.
Regards,
Team Pawtrack
take your money elsewhere - buyer beware
Do not buy from this company
You have to buy a subscription on top of the collars (not clearly stated when buying the collars), then the collars don’t work & you can’t set them up, then they say to return them but refuse to refund your subscription until you return the collars, them they sign for the collars you have returned & then they ghost you.
The purchased digital subscription is never recognised and you have no account.
The company stops communicating with you the moment they get the collars back that they can send out to other unwitting customers.
Do not buy this.
Have reported them to trading standards & the police for theft & fraud.
Edit: responding to the stock standard response below: we went through trying to fix it. My account doesn’t exist for a paid subscription & you have signed for the return of the collars but have not issued the refund. That is called selling fraudulent goods & theft.
And I have emailed 3 times in the past week and you haven’t responded.
25 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
HI Ladyinaus,
I am so sorry about the fact that you are having a problem getting hold of us. Please can you email in again and we are happy to deal with this problem for you?
With the subscriptions, you would be unable to add the collar to your basket without going through the subscription page that explains all the details. A lot of trackers do have this subscription but I am sorry that you found ours was not very clear. We will work on improving our website.
The account you create via the app would have needed to be under the same email in which you purchased the subscription. You would need to log in and out again for this to be recognised or if you have any issues we can fix things for you from our end.
If you can email in again at help@pawtrack.com we can further reply to this problem from there.
Regards,
Team Pawtrack
I ordered a pawtrack collar for use in…
I ordered a pawtrack collar for use in Australia and despite some limited support from the company it never worked. I paid in full for both the collar and gps tracking yet the company continues to debit my account. I return the product to the UK as they would not entertain a refund until I did so. Now they refuse to answer my emails and continue to debit my account. STAY AWAY FROM THIS COMPANY A COMPLETE RIP OFF -Bruce Peters - Australia
I note the company’s reply and say this: I paid in full for the GPS tracking at the time of purchase yet you debited my account monthly. The product never worked and was returned at your insistence. Now as a courtesy you offer to refund 3 months of debits. Your response only came after posting warnings on your Face Book page to other would be buyers I have returned the product I expect nothing less than a full refund especially after you have double dipped my account which amounts to fraudulent conduct
FURTHERMORE, I received an email from pawtrack dated 16 August 2022 in which I was told “ we must have the product returned to us to cancel the account” When I did return the product they did nothing I paid a full year up front and then they commenced monthly debits of my account NOW they have the audacity to offer me 3 of the six months they stole and no credit for the collar returned
15 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Bruce,
I can see that someone in our team has responded to you now.
The collar you purchased 5 months ago you contacted to let us know you were having issues. We sent over the solution for you and did not hear back from you until last month, in which you stated you had returned this collar. You did not contact us to confirm this and get a return shipping label, or to confirm that your collar was no longer working.
We have cancelled the subscription for you and refunded the charges dating back to your request of cancellation. I am unsure why the collar was returned outside of the 14 return period, so please can you get in contact with us at help@pawtrack.com with the email address which you used to converse with us on the matter.
Regards,
Team Pawtrack
If I could put 0 stars I would
If I could put 0 stars I would. DO NOT BUY. non existent customer service, have requested a refund multiple times and been ignored. The collar does not work.
12 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Rebecca,
Please can you reach out again at help@pawtrack.com from a new thread and we will have a look into this right away? I am so sorry that you have been having issues with the collar and getting a reply from us. If you can contact us again today and refer to this review we can have someone look at this right away.
I can only apologise and hope this can be sorted for you.
Regards,
Team Pawtrack
A couple of teething problems
I had a few teething problems when I first received my collar with getting a GPS location and connecting to my home wifi, however after a few emails back and forth between their customer services team and having received helpful tips for wifi connection I am now up and running. They have mentioned a new battery saving feature which I look forward to as I can safely get 36-48 ours battery life before I need to consider swapping these over, should this come into play soon and it plays out as well as the Pawtrack team are hoping it will, I will update my review accordingly
15 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Quentin,
I do hope that now some time has passed that your collar is working for you okay and that your wifi is up and working. Please let us know at help@pawtrack if that is not the case and if you would need some further help from us. With the battery-saving feature, please make sure that you keep an eye out on our website and the dates will be updated soon!
Regards,
Team Pawtrack
Peace of mind
Got this for my cat milo, wouldn’t be without it as it provides so much peace of mind knowing exactly where he is. Would recommend
26 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Alli,
It is wonderful to hear that Milo is safe and sound and you are without worry. If you know anyone that you can recommend the collar or are thinking of getting another one yourself, please let us know at help@pawtrack.com and we are happy to offer you a discount for this!
Regards,
Team Pawtrack
Difficult to cancel membership
Helpful to use this tracker. Customer service reps were responsive, nice, and professional when I needed help replacing a lost item and getting new batteries. However, they have not responded to 1 single request to cancel my membership. I have reached out over 4 times in 3 weeks. This membership auto renewed, and a customer service rep will not respond to my request for help to cancel.
8 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Pam,
I am so sorry to hear that you have been having these issues. I have passed this on and I believe a member of staff has gotten back to you now about this situation. I have gone through myself to ensure that your membership is in fact cancelled and you should have a message through soon to state this is the case.
We can only apologise for this but please continue to converse with us at help@pawtrack.com where we have responded.
I hope you have a lovely day.
Regards,
Team Pawtrack
I had a few issues at first with the…
I had a few issues at first with the collar being too big for my cat, however Pawtrack were quick to respond to my email offering to swap this for a larger size. The time for the replacement being sent was reasonable and since then it has worked as expected
5 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi John,
I am so glad to hear that you were able to get a collar that fits your cat now and we do apologise for the hassle there. If your cat does continue to grow please get in contact with us and we are happy to see what we can do for you.
If you do come across any problems with the collar then please let us know at help@pawtrack.com and we will get back to you asap!
Regards,
Team Pawtrack
Pawtrack to the rescue
Would recommend it highly, I've not encountered any problems. Gives me piece of mind
8 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Barbara,
Thank you so much for your kind words, we are happy to hear that your cat is safe and you can rest at ease.
If there is anything we can do for you then please do let us know and we are happy to help at help@pawtrack.com.
Otherwise, have a wonderful day with your cat!
Regards,
Team Pawtrack
Very useful for my dog
As far as collar design goes, I feel like the battery housing could be a little flatter. I actually put this on my dog, even though it is designed for cats, but as she is small it still fitted fine. The tracking is great when we are out and about walking but I have had some issues getting this into WiFi. I have contacted the help desk and thus far they have been very helpful and managed to do it for me (fingers crossed it works!). We find the collar very helpful over all, it's good to look back and see where we have been. The reason we went with this collar is because it is an all in one tracker and not something to add onto the collar. As she is so small, anything added to the collar would be too much so this all in one is the best shout. I know they've done some maintenance on the app so I'm hoping things are a little smoother now going forward but I would recommend the product to anyone looking for a tracker not only for their cat, but for their small dogs too.
7 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Josh,
We do have quite a few customers that find our collar fits on their small dogs, like chihuahuas, so I am so glad it was able to fit yours! We are working on making the battery unit flatter and increasing its longevity. In addition, we hope to branch out to any bigger dogs in the future if you find yourself with another dog so please keep an eye out on our website for that!
With the Wifi, I can only apologise for the inconvenience that you have had getting that set up. As you stated we have been working on making our app better for users so we do hope that this problem is fixed for you. If not, please get in contact with us at help@pawtrack.com and we can continue to assist you.
In the future we do hope to bring in additional features such as step count that I feel would be very beneficial to you and your dog, so look forward to that!
Hope you and your dog have a wonderful day.
Regards,
Team Pawtrack
Took a while to set up but now works…
Took a while to set up but now works perfectly, not too big for our old cat and keeps our daughter happy, good buy!
7 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Toby,
I am so happy to hear that our collar is a perfect fit for your family! We understand how worrying it can be not knowing where your cat is, especially for children, so we do hope our collar continues to bring your family peace of mind.
If you ever need anything from us, please drop us a line at help@pawtrack.com and we are more than happy to help with anything you may need. Furthermore, if you know someone who is going to buy a collar from us or you will be getting another one yourself, please let us know beforehand and we are happy to give you a discount on this!
Regards,
Team Pawtrack
Thanks Pawtrack
Thanks Pawtrack! So much fun watching our cat roam the village. Worked well and Holly not bothered by the collar at all. Can you do one big enough for dogs as ours is a terrorist! Thanks
7 de setembro de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi David,
I am so glad that our collar is a great fit for you! We worked hard to make the collar as small as possible whilst being lightweight so it is wonderful news that Holly is on board too!
As for dogs, we are working on getting a bigger tracker in the future and branching out to them officially. I am so sorry that our collar does not fit your dog at the moment but with some adjustments, we are making it should soon. Keep an eye on our website for more updates on our designs and features.
If you ever wanted to get in contact with us, please email in at help@pawtrack.com and we are more than happy to help.
Hope you have a wonderful day with your pets.
Regards,
Team Pawtrack
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