The actual site is good, if you can log in at all... I need to access payslips from a previous employer, and I can get halfway through the login, until it asks for a one time passcode which never co... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Excellent service and a fantastic team! I have been working with Payescape for over 8 years, and with Nikki for the last 7. The service and communication are always great. Nikki makes running payroll... Ver mais
A empresa respondeu
Whenever I have a query or need assistance, the team is always incredibly responsive, knowledgeable, and genuinely happy to help. They completely take the stress out of payroll and make sure everythin... Ver mais
A empresa respondeu
Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de folhas de pagamento
- Escritório de Contabilidade
- Serviço B2B
- Instituição Financeira
- Assessoria em Recursos Humanos
- Serviço financeiro não-bancário
Escrito pela empresa
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Informações de contato
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, Reino Unido
- 02827641060
- info@payescape.com
- payescape.com
4,6
Excelente
182 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
PayEscape and its team are the best of the best
PayEscape team supported me in many ways, from registering a PAYE, assisting me in accessing the government website, processing payroll, and many other things I can name. They are very knowledgeable, responsive, and excellent at their work. PayEscape is a valuable partner to work with.
7 de dezembro de 2023
Avaliação não solicitada
Resposta da Payescape
Hi Kelly, thank you so much for taking the time to provide such a wonderful review. We are pleased to be such a valued partner and glad to hear that you have received all the support you required.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Unprofessional and unqualified
Unprofessional, unavailable and completely unqualified to handle anyone's payroll. This company seems to struggle with the basic components of payroll and be under the delusion that they are somehow above the HMRC. They are unwilling to correct errors they have made and seem to have quite poor communication with the company's who employ them. Truly appauling service.
30 de novembro de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you for taking the time to leave a review. We are sorry that you feel we have been unable to meet your service expectations.
We would appreciate the opportunity to address your concerns and reach a resolution. Please contact our service team via your company payroll administrator for us to look into this for you.
Kind regards
PayEscape
Great service
Great service! The software is quite user friendly, easy to prepare & approve the monthly payroll, and the customer service is top notch (very helpful setting up the account and quick replies on any questions)
28 de novembro de 2023
Avaliação não solicitada
Resposta da Payescape
Hi Nicola, thank you so much for taking the time to provide a review.
We are pleased that you find our software user friendly and that you are able to prepare and approve your payroll with ease. We are especially pleased that you have received the high level of customer service that we pride ourselves on delivering.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Highly recommended!
Payescape is extremely responsive and proactive. We've had a really good experience with them over the past 4 years!
23 de novembro de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much Kelly for taking the time to provide a review. We are pleased that you have had such a great experience with us.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape onboarding experience
Our onboarding experience with Payescape was great. Our Implementation Account Manager was on point managing all aspects of the setup and kept everyone on the clock. Kudos for some great customer service from Zara.
10 de novembro de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are pleased that you had a great implementation experience and we will pass on your feedback to Zara and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Excellent Service
Payescape is fantastic. They are always easy to contact. Whenever we have had complications related to our payroll, staff have always been excellent in helping us resolve the issues quickly (in particular, we have had great service from Ciara).
1 de novembro de 2023
Avaliação não solicitada
Resposta da Payescape
Hi Laurie, thank you so much for taking the time to provide such a wonderful review. We are so pleased to hear how happy you are with our payroll solution and service. We will also pass your feedback on to Ciara.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Knowledgeable!
Knowledgeable!
Ive always found Emma the team to be extremely helpful and knowledgeable. 100% have no concerns when ive needed help or guildance. Highly recommend to anyone who isnt fully experinced in payroll, like i wasnt when i started.
Ive worked with you now for about 5 years now ;) and i love the way your always wanting to improve by implementing new processes.
1 de novembro de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are pleased that you find Emma and the team extremely helpful and knowledgeable, and we will pass on your feedback.
Improving and developing our products and services is highly important to us. It's great to hear your appreciation for our continued development.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Very good experience with Glenn Cook…
Very good experience with Glenn Cook who is very professional: listens to the problems we bring to him and does everything possible to find a solution. He's also very responsive and always very friendly in our dealings, which is very much appreciated. Many thanks to him!
30 de outubro de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are pleased that Glen has supported you as required and that you appreciate his experience and professionalism. We will ensure that your thanks are passed on to Glen.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Payroll Turn Around
I am going on vacation and had requested that the payroll be turned around as quickly and accurately as possible. Zara attended to the payroll and all was as expected. I appreciated the accuracy, quick turn around and communications I received from Zara.
10 de outubro de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are pleased that Zara was able to provide the extra support you required. We wish you a very relaxing vacation.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Amazing customer service
The implementation team is so responsive and helpful.
Even though the payroll can be integrally ran by the company the implementation team has been always there for us for any question, training..... etc
9 de outubro de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are so pleased that you have had a great experience with our implementation team and the support they provided.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Janelle Davis was so helpful
Janelle Davis was so helpful, nothing was too much trouble. The whole experience from start to finish has been fantastic
9 de outubro de 2023
Avaliação não solicitada
Resposta da Payescape
Hi Diane, thank you so much for taking the time to provide a review. We are pleased you have had a fantastic experience with us. We will pass your feedback on to Janelle.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Thanks for Terri's prompt response
6 de outubro de 2023
Avaliação não solicitada
Resposta da Payescape
Hi Sheila, thank you so much for taking the time to provide a review. We will be pleased to share your feedback with Terri.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Switched to PayEscape from a poor payroll provider and couldn't be happier!
We've been with PayEscape for around 10 months now, switching to them after a difficult time with our previous payroll provider and it's been an absolute breeze! From a very easy and smooth onboarding with lots of support from their team, to really knowledgable, fast, and meaningful ongoing support from Andrea, our main contact. We've really noticed significant time saved on payroll administration since switching and couldn't be happier.
6 de outubro de 2023
Avaliação não solicitada
Resposta da Payescape
Hi Anam, thank you so much for taking the time to provide a review. We are so pleased to hear your payroll has been a breeze since moving to PayEscape and that you are benefiting from the significant time saving it has provided. We will also pass your feedback on to Andrea.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Implementation of Payescapes.
My Implementation Specialist, Zara Brown, was the best part of implementation. As someone that is learning UK payroll, along with a new system, she was so patient and educational. As with all implementations, there are bumps along the way. Zara handled them with a great deal of professionalism. I wish I could keep her as my life line as that is how I have view her through this process.
25 de setembro de 2023
Avaliação não solicitada
Resposta da Payescape
Hi Misty, Thank you so much for taking the time to provide a review. We are glad that Zara has been able to support you and help you feel confident with your UK payroll. We will pass on your feedback to Zara, and please be assured the rest of our team will be just as supportive.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Love your work & Patience
I really have to say Lorraine and the Team are so incredibly professional, kind and courteous, I am not the easiest of customers but by the end of the process I feel really happy and confident.
I really cannot recommend them enough.
2 de outubro de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are so pleased to hear your wonderful feedback and that you are happy and confident with the system. We will be pleased to share your feedback with Lorraine and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Melissa Gamble is a STAR
Melissa Gamble is the back rock of mine during the set up journey. She is super patient and able to explain things in details yet simple language. Mostly importantly is her timely reply which helps to keep our long distance relationship in place. I am based in Hong Kong and she is in Belfast with 7 hours difference.
4 de setembro de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are so pleased to hear your wonderful feedback on Melissa and how she has supported you. We will be pleased to share your feedback with Mellissa.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Efficient & User Friendly
The new payescape portal is amazing. It is efficient and very intuitive with the new functions such as pro-rating salaries for new joiners and leavers. It is much more user friendly and I have picked up the use of it very quickly.
25 de agosto de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are glad that you are benefiting from the updates we have made to the PayEscape portal. Our aim is to make payroll simple whilst providing excellent functionality.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Quality Support/Implementation Teams
Support Team for all 3 systems have been exceptional. Quick response/good training on all different aspects and focus on getting the system to operate to your demands.
21 de agosto de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are delighted to hear that you are happy with our service across all 3 services and our attention to delivering an implementation tailored to your requirements.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Helpful team!
Payescape has been a great software to work with, very smooth, quick and easy and always updated with new features. Carol & Glenn in particular have been very helpful and friendly. Would highly recommend!
17 de agosto de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. It is great to hear that you are finding the software very user friendly. We will pass on your wonderful feedback to Carol and Glenn too.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business
Payescape is easy to use and the…
Payescape is easy to use and the reports are clear and comprehensive. Staff are always very helpful.
16 de agosto de 2023
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to provide a review. We are delighted to hear that you are happy with our service and reporting functionality, we are glad to make your payrolling simple.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business
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