PCM Travels Avaliações 

I booked flights this morning that apparently the flights were not available any longer for the price I should have paid. So dealt with 5 different people on the phone today and finally received someone that could actually help me. Zachary was extremely kind and patient and really quick in handling the situation. He also sent me a confirmation email that nothing has been or will be charged.
Thank you Zachary!! You should train the others in customer service.

Zackary was very patient and helpful. He made sure I understood everything necessary.

Zackery,
Very helpful and courteous.

Zachary was very helpful sending me all the info I need for my nephews trip. Everything was explained thoroughly.
Thank you

Estafadores.

Nunca compren nada con esta agencia. Son unos ladrones. Tome un vuelo con esta gente. Me hicieron el reembolso de los vuelos porque me los cancelaron pero se quedaron con el 50% de el valor de los mismo. No dan ni soporte ni respuesta. Ladrones

Excelente atención
Lucas martin

Alonso y Alberto excelente servicio. Gracias.

I was bilked out of $759 by this company but I was eventually able to recover $450.00.

This is a company that offers travel services but they will cheat you by charging exorbitant fees.

They have many names and advertise online.

I thought that I had accessed American Airlines but was instead talking to someone at PCM Travels.

Be extremely careful when googling an airline or hotel, etc. I have been told that it is best to go through apps or call the number on the back of your card.

Citi ruled against me because I had accepted services through PCM Travels but PCM Travels had already sent me back $450.00 thus I lost over $300 and I have had to eat the loss.

I was lucky. Other travelers have lost much more and had worse experiences than me. Read some of the reports.

Apparently this is a growing problem with fraudsters pretending to be customer service for legitimate companies.

I do not remember the exact date of my experience because it went on for days and weeks. There were days when I was on the phone for about 8 hours trying to understand what happened and resolve my problem.

I purchased a flight for my daughter online and I have been harassed a few times with phone calls telling me that I have to pay more, first call was for my carry on because it was not free, when it clearly stated that it came free with my AA ticket. And I was told through my translator that they can give me a deal ($31)for my carry on that will be $35 if paid at the airport, and I told them no thank you because that is not a deal. That call took about 30 minutes due to the language barrier!

I was then told that I needed to confirm an email that they sent me stating that I am refusing the offer, and I do not want the paid bag. They insisted that I need to confirm the email they sent me about the bag! “I thought that was weird since I already purchased my ticket!” But I didn’t think anything of it, except how exhausted I was after that long phone call trying to convince me to confirm that email, but also very relieved I was when it was all over as well!

A day passed and then they called again and this time the conversation got real heated because the wanted me to confirm “the” email they sent me the day before about the price of my ticket that was no longer what I purchased online but now $140 more, and I was so very shocked and said my ticket was not that price when I purchased it! They said that they wanted confirmation to authorize that additional charge, and I told them absolutely not, I will not pay anything more and they then told me that the email they sent me two days before was to confirm the additional charges to my plane ticket and I told them that I didn’t authorize that and I was not aware of any of that! I told them that is fraud what they are doing, and I thought there was not any email at the time stating changes in my ticket and that I was misled and scammed etc…

The thing is why would someone call you the moment you press submit your payment and go out of their way to charge extra for a “free carry-on” and then when that didn’t work and they most likely were not able to charge my card, they then decided they were going to try again to squeeze more money out of me and try to convince me that what I thought was the price of my online ticket was not the real price and I need to authorize the difference of the ticket because I already confirmed by email and they have the proof, and I told them that I never agreed to anything of such and I also have the proof of my purchase in my my email and screenshots, and we kept going back and forth with one another about the matter!

Alonso recibí la información completa de mi reserva tiqctet de vuelo

This company should not be trusted they promised me to fixed the discrepancy of my son name and they charge me $1286.00 doing nothing. The person I'm talking said it will be refundable but when i saw the receipt stating NOT REFUNDABLE and I CAN'T DISPUTE I fight for this case but they're really good in fooling keep saying change my flight fixed the name of my son paid for our luggage and paid for selection of seats. We have all the receipts documents from my actual travel agent that they're the one who fixed the discrepancy of my son's name. It's good lesson need to be aware to talking in this kind of business THEY'RE GOOD IN LYING

Nunca emitieron el
Boleto de Ávion y cobraron los valores
Ahora no contestan
No devuelven
Andan estafando

This company deserves zero stars. PCM Travels is a complete fraud. When I spoke with their agent, I was led to believe I was speaking with a representative from Booking.com. The agent even assured me that he worked for Booking.com.

The first red flag was when my card kept declining due to suspected fraud. Despite that, they eventually managed to charge my account, but the flight they supposedly “booked” was never actually paid for. I even received a confirmation email, but when I attempted to check in, the airline told me that no payment had ever been made.

After going back and forth with PCM Travels, I was issued only a partial refund. Since then, the same cards I used with them have been hit with hundreds of dollars in unauthorized charges. PCM Travels was the only company that had access to my information.

I normally book directly through airline websites and will never make the mistake of booking by phone again. Lesson learned. Run from this company — they are a scam and will steal your card information to make unauthorized purchases.

Also, the only reason I know this was PCM Travel was because that's what showed up on my account when they charged me. Prior to this, they said were with booking.com. The confirmation email that was sent by them was from "Help Desk- supportairlines.com". No where did it say PCM Travels on any email. It's as if they were hiding that they were PCM travels.

Zachary was a great he was very patient with me he know what he doing you need more employees like him

Got a cold call and text from a rep with a thick accent. He had my name and wanted more information. Then asked name of company and he replied PCM. I did fast research and saw lots of complaints. I quickly blocked them from calling me again!

I strongly advise everyone to stay away from PCM Travelers. Based on my experience, their service was extremely unprofessional. They misled us with false promises, booked poor accommodations, and provided no proper customer support when issues came up.

What’s worse, their practices feel deceptive — they take your money but fail to deliver the service you paid for. In my opinion, this is a fraudulent company that exploits customers instead of helping them.

Please think twice before trusting them with your travel plans.

liars,scam artists,look at their reviews.Stay far,far away!

After purchasing 3 tickets on one Delta a rep called me and told me that the airline only has 2 tickets so they “booked” me for a new flight leaving the following day with Southwest. SNAG #1
Everything seemed fine was able to check in and get boarding passes until getting through TSA until my boarding pass was declined because of the wrong DOB. I confirmed with PCM all 3 DOB and they’re correct so apparently PCM keyed it in wrong. Got it corrected at the ticket booth. SNAG #2
Get all 3 boarding passes, and on line to board and none of our boarding passes work. Found out that I didn’t have a reserved after all! SNAG #3

Now we have to sit at the airport and wait for a new reservation, and a new flight time.

Sofia Ortega Delighted by your wonderful service