PC Sales Online Avaliações 10.645

If I could give zero stars, I would. This organization is a scam, although I recognize that some people willingly engage in the scam to save a few dollars. I mistakenly thought they were an honest company who had gathered up Microsoft licenses for an older program (Office Home and Student 2020 as opposed to the recently released 2024 version) and were reselling them. I was also led astray by a positive rating on Trust Pilot. Only afterwards did I read the actual reviews on Trust Pilot and realize the company sells invalid licenses and then produces a workaround to get you to have an illegitimately obtained product.

I also recognize that in answering any negative reviews on Trust Pilot, the company always says the fault is the buyer's for not contacting them. Well, I did repeatedly. Here is what I finally wrote to them at the end when they begrudgingly offered a partial refund of my $30.

"This is outrageous. Instead of having your website indicate you no longer have the product I ordered, you sent me a substitute I did not know about and had no ability to refuse. You then gave me a nonfunctional key code and only when I attempted to use it unsuccessfully did I find out that it was a license for a company or organization that had already used all of the capacity for that key. When I “chatted” with your agent, she suggested a workaround that would leave me not only with a functioning product I didn’t want but also that would always be unlicensed per Microsoft rules."

"After following her subsequent suggestion to contact the support team (which I only did after questioning whether this was a dead end tactic on her part that would only delay any resolution), you now want me to bear the burden of processing fees that should never have been my obligation to start with."

"Send me a full refund now. The $6 you are attempting to save your scam of a company is not going to be worth the trouble I will cause in reviews and reports to the consumer fraud protection bureau. You should be ashamed."

Since sending this reply to their offer of an 80 percent refund -- again for a product I did not order and did not want -- there has been dead silence. I will have to protest this charge with my credit card company, put a full report on Trust Pilot (which I'm doing now), and report them to the Consumer Financial Protection Bureau. They are a complete rip-off and all buyers should avoid them.

Update: As I predicted, they wrote a response that tries to put me in the wrong. I posted this Trust Pilot review when I had heard nothing from them regarding my demand for a full refund. Only by posting this review did they decide they needed to give me my money back before I made more trouble. Look, if you don't care if you have a real license and if the difference between paying $150 and $30 is that meaningful in your life (and I do understand it can be for many people), go ahead and do the deal. But just be aware they are not truthful in any regard, although apparently smart enough to give money back when they absolutely have to.

The assistant came online very quickly, despite my calling at a late hour. He was very knowledgeable and friendly, listened to my descriptions of the problem and solved it quickly, taking me step-by-step through the solution. I would have had trouble figuring out what i was doing wrong myself. Thanks! Great job!
10 out of 10 stars.
Happy New Year!

I purchased Office Pro 2021 and Visio from them and got the message about the product code being used to many times on activation. Their chat recommended using the phone method which worked great for Office but when I tried it for Visio I just got the spinning arrow. Alexander asked for a screenshot which I sent him and in 10 minutes he had me back up and use the online button which worked instanly. Great support!

Garry was very polite, professional and made this install easy. I don't think I would have been able to do it alone. Thanks to all involved. Rob

Oh wow! I purchased MS Access 2021 from them and had instant support through chat with issues that I encountered. Exellent customer support!

I am very happy with my purchase from PC Sales Online. The price was good and they worked hard to get my problem resolved. If I need anything for my computer, I will check with them first.

"Angel" - was professional, helpful, quick, and solved my problem quickly and easily. I appreciate that a lot!

Awesome price, service and product selection. Thanks again for your quick customer service, because that is truly what sets companies apart.

I downloaded the product key and it did not activate my product. I reached out to the online help and they were able to help get my product licensed and working. Thank you so much to Angel, my online help consultant, who got me up and running. Very quick, and very friendly. Thank you!

I purchased a Microsoft Office product from them. At first attempt to activate it online, the activation was denied by Microsoft because the product key had already been activated too many times. I then tried to activate using the phone method. During the call to Microsoft, the robot asked if they could send the activation link via text. I agreed, and they sent it. Using the link, I got the same denial for the same reason. I then tried the the phone activation again, but this time declined the text link. I spoke the product key numbers at the voice prompt, and this time the activation was successful. So, be sure to use the voice activation only whenever you purchase a Microsoft Office product, and your purchase will be successful.

Support was extremely helpful. I needed help a couple of times. Thank you so much!

I recently purchased Microsoft Office and I had an excellent experience. The website was easy to navigate, and the purchasing process was smooth and straightforward. I received my product key quickly, and activation was seamless. The software works perfectly, and I got exactly what I needed at a great price. Customer service was also very responsive when I had a small question. I highly recommend this site for anyone looking to purchase Microsoft Office or other software!

Outstanding and speedy response. Solved my problem immediately. Couldn't be happier with the value and service from this company- I won't go anywhere else

Best support from Ms. Queenie

Star was EXCEPTIONAL at HELPING me with a compatibility issue I was having with WORD. She was patient and KNEW what to do in order to resolve the issue I was having. Thank you Star!

Ordered Office home and student 2021. One of the reasons I ordered here was because they had a phone # on their website. Ordering was easy and emails came as expected. The key code did not work. Called the phone # and they called microsoft for me and activated it. While I ordered home and student I got the pro version that had other things which I thought was interesting. At the end of the day, I just wanted word and excel and it works. I am not doing office 365 and paying some monthly fee. For $30 I am happy.

Some minor issues - went to chat and in 2 minutes all was corrected. Very good sevice

Had a problem with registering the software and they fixed it right away! Good purchase!
Much thanks!

Price was very good and instructions were simple. I had a hard time activating the product key but their support resolved it very quickly. I felt very comfortable purchasing this product from them and recommend them.