Pear & Pear Avaliações 74

Item was purchased on 20 February 2025, still not Item received

No confirmation that delivery has been notified to myself.

Money taken and no product.

Disappointed.

Not a lie at all...when you get informed product is on way and do everything to locate in Australia with no tracking to postal couriers it is hard to swallow that money is given for a product.l which cannot be found.

Yes the company has contacted and advised a refund and as further advised by myself I'll reassess the rating in due course.

Communication in the last 12hrs has been good with the company.

Incredible quality and perfect thank you gift for my wedding guest. Seller was communicating quickly with me and made the any changes I needed. Can’t recommend more.

I reached out for a custom photo album for some friends of mine that recently got married and they loved it. Thank you Aidan and Pear&Pear!

Gorgeous book and came promptly

I emailed multiple times regarding delivery which was late. The font i requested was not also taken into consideration.

Album is beautiful! Everything arrived very quickly. Shipping is little pricey, but I live in a third world country so that's standard. I will order again from this store

I ordered two video books on 18th December because the website advertised that I’d have them between 23rd and 27th December, so I hoped there was a chance I’d have them to give as Christmas presents, and even paid £9.49 for expedited shipping. I emailed the customer service straight away explaining the urgency and thinking this was a reasonable request being a week away from Christmas, but heard nothing in response. I have since sent another email and have still been ignored. It’s now 4th January, the website says my order is still awaiting fulfilment which hasn’t changed since I placed the order and I have not heard anything from the seller. I’ve been forced to go elsewhere for the video books and have now requested a refund. If I don’t hear back I’ll have to put a claim in with my bank which will be really irritating. I feel so disappointed and frustrated by the time and money I have wasted. While I understand that they may have been off over the Christmas, there is no message suggesting this on the website, they didn’t update their shipping times, and I’m not sure of any other stores who close completely for 3 weeks for Christmas?! I definitely wouldn’t use them again.

Added response to the sellers response - I’d question why they were able to reply to my review so quickly yet still didn’t reach out to me until days later, still not acknowledging any of my previous emails or their instant chat on the website. I fully understand that Christmas time is busy, but as I suggested in future they should update their delivery timescales and not just ignore customers for 3 weeks. Ultimately your website advertised a service in a timescale and you failed to meet that by multiple weeks!

Brilliant product and outstanding service! Thank you very much!

Quality was great and every link I uploaded fit

I ordered a photo album for my fiancée, and it was absolutely stunning gift. The gift is gorgeous and the high quality, beautiful velvet made the photo album such a cool and romantic style;
A note about the service : the first order I made got (the package) got stolen off my doorstep and when I told Pear. & Pear of my predicament - they m sent me a brand new one no questions asked! It was unbelievably generous and kind thing to do. They replied to me straight away when I emailed about my stolen parcel and sent me a new one straight away/ they saved the gift and my wedding day! Amazing product, amazing service- I highly recommend!

The price for the quality you get is amazing, when I gave my presents- everyone was asking if I had gotten it from somewhere like Selfridges - as it was so gorgeous, and such high quality.

The save the date cards for our upcoming wedding are perfect. The card is of a very high quality. The customer service was excellent and we would purchase from this company again. Thank you! 😊

I've not long received my parcel which was a scrapbook. Exremely pleased, beautifully packaged. However the wait was quit a long time and I had an email to say when it would be delivered and it didn't turn up so I had to contact them, then it took a further week and a half. So communication could do with some work, however I was extremely delighted with my purchase.

The album I ordered was perfect! Exactly like the pictures, incredible quality and truly beautiful. Aidan was so helpful when I couldn't track my item properly and responded so quickly. I will definitely get more lovely products from this great company.

Excellent service - high quality photo album. Great communication with me I messaged with a query. Overall I’d highly recommend

The most beautiful product with speedy delivery. Arrived within dare specified. Thank you!

Item turned up not working.
I have reached out 3 times via email and once through Instagram and I’ve had no reply.

I paid over £100 for 2 books and would appreciate an email back.

We have ordered a personalised album before , so we knew we would be delighted with the quality of the product !
There was a slight delay in receiving the parcel this time , but it arrived safely and well packaged . Thank you .

Very pleased with my order! Love the layout, look and style! Can’t wait to use it at my wedding next week!

My order arrived a few days ago, it was absolutely beautiful! It's a gift for my sister in law, I was missing an item for my order but sent an email and was replied to within 15 minutes and was sorted immediately! Amazing customer service. I'm very happy with everything and will be ordering again in the future!