Pedalsure Avaliações 

1.464
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Chloe, my claim advisor, was brilliant; she handled everything quickly and efficiently, kept me updated at every step, and always responded promptly. Thanks to her, the whole process was smooth and st... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had been with Pedalsure for 2 years when sadly our family e-cargo bike was stolen, in bright daylight at 9am close to a high street, after school drop. Chloe was very helpful and approachable thro... Ver mais

Avaliado com 5 de um total de 5 estrelas

Unfortunately had a bad crash with a white van which caused considerable damage to my bike. Within a day of lodging my insurance claim Pedalsure swiftly assessed the details and, once I provided t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Could not fault Pedalsure.. My bike was stripped of its seatpost, saddle, handlebars and shifters which was quite an upsetting experience, since I’d just upgraded them. Pedalsure dealt with my claim s... Ver mais

Detalhes da empresa

  1. Seguradora de Bicicletas
  2. também em
  3. Seguradora de Esportes
  4. Seguradora de Responsabilidade Civil
  5. Seguradora Pessoal

Escrito pela empresa

Simple, quick and affordable insurance for you and your bikes. We’re dedicated to cycling insurance and we've been doing it since 2014. This focus means we’re able to deliver the best value, most comprehensive cover and provide quick customer service that you can rely on. We work smart so you can Ride.Smart. We insure all types of bikes, from road bikes and mountain bikes, to e-bikes and cargo bikes.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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4,4

Todas as avaliações

(1.464)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Quick and efficient. Unfortunately had my bike stolen and pedal sure got back to me with a decision within 1 working day with outcome of the claim. Fair and honest process. Will be staying with them for my next bike.

11 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick resolution

I had my bike taken and 3 days later my claim was complete and approved. Easy process, I picked Pedalsure because they were on the cheaper side, overall good experience and Chloe in the claims team explained the process well!

2 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID THEM!

Here is me naively thinking that I don't have to worry about my bike too much because, just in case, it will be covered.

However, I always locked my bike with two gold standard locks (one of which Pedalsure gave me). I added an alarm, always attached it to an immovable object, and took a picture of it just in case it would get stolen so that I would have proof. And I've insured my bike for 4000£ + optional extras.
(Really, you could use that money and burn it, lower those heating bills, it would have been of more use)

Now I waited over a year to put my bike in a seemingly safe bike locker instead of my front yard, where another bike had already been stolen. There again, I locked it with all I had, but someone broke into the box and dismantled the entire bike rail with my bike on top. I saw it the next day, pliers still next to the vanished bike rack. I reported the crime, and here was my mistake: I was honest.

Be very careful when reading their policy. It's written in a way you can easily get it wrong, so they won't have to pay for it. I told them my bike was in the locker for 23hrs. They say it's only covered for 12hrs when locked somewhere unless it's your workplace, then it's 24hrs. The joke is I work from home.
They mentioned they would have covered it if it was at a train station (which seems way more dangerous to leave your bike) or less than 12hrs.

So do yourself a favour and ensure your claim fits within their policy; otherwise, they don't care the slightest bit about how f'd you are without your bike.

Or find an insurance company that cares. I'd ask for recommendations, but since my bike got stolen, I guess I won't need it anymore.

22 de abril de 2023
Avaliação não solicitada
logotipo da Pedalsure

Resposta da Pedalsure

Hello Rahel, we are very sorry to hear about the unfortunate incident you experienced with your stolen bike. We totally sympathise and we can understand the frustration and inconvenience this must have caused you.

Unfortunately this is a requirement of our policy which was not met. Storage requirements in council bike hangars is also specifically highlighted in the security guidance document we give to all customers on purchase.

We value your feedback. We’re here to protect our customers’ bikes and these situations are always regrettable.

Please feel free to get in touch with the team if you would like to discuss this further.

Team Pedalsure

Avaliado com 5 de um total de 5 estrelas

I am an older lady cyclist

I am an older lady cyclist, and was in a state of shock following the battery incident, I am not very phone confident, and have not made a claim before,the young lady at the end of the phone was exceptionally patient with me which eventually made the whole process much easier.

21 de junho de 2023
Avaliação não solicitada

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