Sundays Insurance UK Avaliações 392

Tristan Kumm was excellent in providing me with clear and informative instructions and responses, and he expedited the whole claim process for me. It was only a few days between submitting the claim, to Sundays reviewing it, then accepting it and then transferring funds to my account to help me pay for the works to my bike. I couldn’t recommend the whole process more highly.

Very straightforward and competitive.

I recently had a bike accident and heard back from the team really quickly. I was assisted by Tristan Kumm who was super prompt and helpful.

We were incredibly upset by the theft of our EBike batteries but that feeling soon passed thanks to the team at Sundays Insurance and in particular Tristan
He helped us enormously - the process of filing our claim was straightforward thanks to his advice.
The timeline from doing this to having our claim accepted and paid out was only a few days.
We are happily back riding thanks to him!

Very impressed with the service provided by Sundays. They replaced all the items of clothes damaged in my crash as well as covering all the fees for the damage and repairs to the bike.
The communication was quick and easy. Tristan Kumm was the agent helping me throughout this process and he was excellent.

Great people to deal with. Great product and service with an excellent price for bike cover.
I thoroughly recommend.
Michael Haywood Durham

I was contacted by a really nice lady called Jess.

Jess was very nice to talk to, very patient and made the entire process easy to go through.

I would give Jess an A*.

1 star. Do not insure your bicycle with this company.
Sundays Insurance is the consumer-facing brand. Red Sands Insurance Company (Europe) Limited is the underwriter. This review applies to both — they operate as one.

My bicycle (high value S Works SL8) was stolen from my workplace. I had locked it to a fixed post with an approved lock. I reported it to the police, to my employer, and filed a claim the same day. Red Sands declined the claim. They argued the lock was not engaged at the point of theft — it was, but released through an unexpected chain of events outside my control. They then accused me of dishonesty because I initially named the wrong lock — an honest mistake I corrected immediately. They invoked a fraud exclusion over it.

I provided a witness statement, pushed my employer and the police to share CCTV, and gathered every piece of evidence I could. Red Sands used every procedural angle available to avoid paying out.

It took eighteen months, a formal complaint, and the Financial Ombudsman issuing a final decision to force Red Sands to accept the claim. The ombudsman rejected both of their grounds for declining — the security condition and the dishonesty allegation — and ordered them to pay out plus compensation. Red Sands objected. The ombudsman dismissed their objections and confirmed the decision unchanged.

Eighteen months of correspondence, evidence-gathering, and emotional energy — while working full-time as a doctor — for an insurance company to do the one thing it exists to do. An honest correction about a lock became a fraud allegation. A stolen bicycle became an ordeal.

Do not use Sundays Insurance or Red Sands for bicycle insurance. If you cycle and your bike has any value, insure it elsewhere. With anyone else.

Happy to provide a reference number from the Financial Ombudsman case.

NON-STOP SALES HASSLE! If what you love is being bombarded with daily (sometimes more than daily) sales calls & emails. Sundays are the insurer for you. Otherwise- avoid.

Company explained clearly a misunderstanding. Polite and informative. Good value cover.

I was looking to change my bike insurance and after an online quote, Peter called me back promptly.
He was very helpful and well informed with time to discuss my needs.
He was interested in cycling and in my situation and made the whole experience worth while.

Great experience! Who said getting Bike insurance was a bind? Jessica was funny and made the process “user friendly”. The quote offered for two bikes of mine was very competitive and I would have been a numb skull not to have taken this forward. Thank you Sundays 👌🏾💯

Needed new bike insurance so found Sundays through their good reviews. Gave them a ring and spoke with Danny who went through the process explaining everything clearly to me. Very professional and quick and the premium was exceptional. The whole experience, along with the good reviews, gave me confidence I had made the right choice

Once again had to unfortunately call upon the help of Sunday's insurance after having a second MTB stolen and knife point. Once again Sunday's insurance saved the day(so to speak)
They have replaced the bike like for like, took them less than 24 hours to accept the claim, Laure was such a help, friendly and professional. They explained everything I needed to provide to help the claim along. Hopefully this will be the last time I have to use Sunday's insurance but if I do need to I know that they will be as supportive as they can be.

A quick process to unsure my bike

Really quick responses, always friendly and helpful. Super quick turn around with my claim to get my bike back race ready. Thanks to Tristan Kumm who handled my case

From day one until the very end, Tristan showed a highly professional approach. He provided clear direction and was always focused on finding the best solution for my case.
The whole process was smooth, efficient, and well handled. I felt supported throughout, and everything was explained in a straightforward and honest way.
Great service — I would definitely recommend.

Philip answered my questions clearly and quickly by telephone and email whilst getting a quotation.

Was welcomed to sundays after purchasing my bike with a 30 day free cover,kept informed well in advance when that was ready to expire amd got a quote online at a great price for cover .

Easy to get a quote on-line & to understand what needed to be covered. Sensible pricing too.