Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... Ver mais
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Veja o que dizem as avaliações
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... Ver mais
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The system remembered me which saved time. Products arrived quickly even though we are an RD. Product- well, for the first time ever my cats actually eat the raw freeze dried cat food mix - the amount... Ver mais
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Very easy to buy from Petdirect, but even more important for pet parents, is the excellent advice you get for the different breeds of dogs. They really care about your fur babies and have fantastic p... Ver mais
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Detalhes da empresa
Escrito pela empresa
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Informações de contato
32e Patiki Road, 1026, Auckland, Nova Zelândia
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really easy to purchase online
Really easy to purchase online, great pricing compared to others, even called me to say my delivery would be slightly delayed due to leaving Auckland rather than Christchurch - still arrived within a few days so absolutely happy with that.
15 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Sasha! 🐾
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you found the online ordering process seamless and that our pricing impressed you.
We really appreciate you mentioning our proactive communication about your delivery – that personal touch is something we're genuinely proud of at Petdirect.
We can't wait to see you again soon and keep tails wagging!
Warm regards,
The Petdirect Team
Resposta da Petdirect
Kia ora Amber! 🐾
Thank you so much for the wonderful feedback! We're thrilled that you found our service quick and easy, and that our prices hit the mark for you. We really appreciate your kind words and can't wait to see you again soon!
Super fast delivery and a good range of…
Super fast delivery and a good range of products delivered to your door!
18 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Melanie! 🐾
Thank you so much for the fantastic review! We're thrilled to hear you're happy with the speedy delivery and our excellent range of products. We really appreciate you taking the time to share your kind feedback – it means the world to us! 😸
Very fast service and good prices.
Very fast service and good prices.
16 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Peter! 🐾
Thank you so much for the wonderful feedback! We're thrilled you're happy with our speedy service and fantastic prices. It's brilliant to know we're seeing you right and delivering exactly what you need. We really appreciate your kind review and can't wait to welcome you back soon!
Fast service with the lowest price…
Fast service with the lowest price online
15 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Zephanie! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear you're happy with both our speedy service and competitive pricing.
First time user needing Diabetic dog…
First time user needing Diabetic dog biscuits. In stock, good price, superfast delivery. Will be buying again.
16 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Raewyn! 🐕
Thank you so much for the wonderful feedback – we're thrilled to hear you had such a fantastic experience with us! We're delighted we could help you find the perfect diabetic dog biscuits for your furry friend, and that our speedy delivery got them to you in time.
Easy process to order and very fast…
Easy process to order and very fast delivery thanks
16 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Amanda! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐feedback! We're thrilled that you found the ordering process straightforward and that your delivery arrived quickly. Your kind support means the world to us, and we truly appreciate it!
The site is easy to use and Order.
The site is easy to use. Great products, pet perks and the fastest delivery I've experienced.
I love pet direct. 5 star service
16 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Marieke! 🐾
Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review! We're thrilled that you're finding our site intuitive and straightforward to navigate. We truly appreciate your kind words about our fantastic products and pet perks – it means the world to us that you're loving the Petdirect experience!
I needed to ensure that I was able to…help with renal failure food
I needed to ensure that I was able to get hold of the medicated vet approved wet and dry food for Renal failure for my cat Taz and you were able to supply it and deliver fast and promptly Thankyou
19 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Ata mārie Carolynn! 🐱
Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review! We're delighted we could help you find the right medicated food for Taz's renal care needs. It's fantastic that we were able to get everything to you quickly – your furry friend's health is so important to us, and we're thrilled to be seeing you and supporting Taz's wellbeing.
My family and I absolutely love PetDirect
My family and I absolutely love Pet Direct in Christchurch! It is easily the top pet shop around. The store layout is amazing, and they have a great selection of products. What truly sets them apart is the incredible team. The workers are so lovely - they greet us and our pups so warmly every time we walk in, and they even know our dogs by name! We won't go anywhere else. Highly recommend!
4 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Mōrena Olivia! 🐾
Thank you so much for this wonderful review! We're absolutely thrilled to hear that you and your whānau (and your pups!) are loving your visits to our Christchurch store.
A treasure trove of goodies.
This is the first time I have purchased from Petdirect, it was so easy, just glided through the procedure.
I down loaded their app, was amazed at the many choices there was.
Really impressed by the speed of delivery, two days.
Will be urging my fur baby mums and dad's to give it a go.
Thanks Petdirect.😁
14 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Trish! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled that your first experience with Petdirect was so smooth and enjoyable. It's fantastic to hear that you found our app easy to navigate and loved the fantastic range of products we have available.
We're genuinely delighted by your kind feedback about our speedy delivery – getting your furry friend's goodies to you quickly is something we're really proud of! 🐱
We can't wait to see you again, and thank you for spreading the word to your fellow pet parents. We're so grateful to be seeing you and your fur baby soon! 😊
Cheers,
The Petdirect Team 🐾
Hunny dog
Customer service. Recommended by my daughter. Always helpful and prompt service
9 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Wendy! 🐾
What a wonderful ⭐⭐⭐⭐⭐ review – we're so grateful for your kind words! 😊 We're thrilled that your daughter recommended us to you, and it's fantastic to hear that you've experienced our helpful and prompt customer service.
Good Products for your Furbabies
Petdirect are always reliable with their Stock, and their deliveries are always prompt. I am pleased to recommend Petdirect.
3 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora! 🐾
Thank you so much for the wonderful review! We're thrilled to hear that you're happy with our reliable stock and speedy deliveries. It's fantastic customers like you that make what we do so rewarding, and we absolutely love seeing you and your furbabies get exactly what you need, when you need it!
Great service
Great service, excellent product range, fast delivery
12 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Sandra! 🐾
Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a fantastic experience with us. It's fantastic to know that our speedy delivery, diverse product range, and dedicated team all came together to see you well. Your kind words really make our day! ⭐⭐⭐⭐⭐
Helpful staff fast delivery good…
Helpful staff fast delivery good products
10 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Adelle! 🐾
Thank you so much for this wonderful feedback! We're thrilled you had such a positive experience with our helpful team and speedy delivery. We really appreciate your kind words about our quality products – it means the world to us!
We look forward to seeing you again soon. 🐱
They always have the stock i want
They always have the stock i want. They are the fastest and most reliable delivery ever!
15 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Tracy! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you consistently find the stock you need at Petdirect and that our speedy, dependable delivery service keeps your furry friends happy. 😺🐕
Great customer service and selection
Great customer service and selection! I have an auto delivery set up and it's very convenient, too.
12 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Liz! 🐾
Thank you so much for the wonderful feedback! We're thrilled to hear that you're loving our generous selection and that your Autodeliver subscription is making things so convenient for you. It's fantastic seeing you as a valued customer, and we really appreciate you taking the time to share your kind thoughts with us. ⭐⭐⭐⭐⭐
Fast delivery, best prices
We (I and my cat:) enjoy Pet Direct prices, range of products and fast reliable delivery.
Thanks! 🐈
12 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora! 🐱
Thank you so much for the wonderful feedback! We're thrilled that you and your feline friend are delighted with our fantastic range, competitive prices, and speedy delivery service. It's fantastic to see such a positive ⭐⭐⭐⭐⭐ review – it truly makes our day! 😊
Resposta da Petdirect
Kia ora H.T! 🐾
Thank you so much for your generous review! We're thrilled that you've found Petdirect to be a trusted choice for your pet's needs.
We're delighted that our speedy delivery lived up to expectations too! That's something we're genuinely proud of. 😺
Awesome company to deal with
Awesome company to deal with, great products, variety, excellent communication, speedy dispatch, notifies you of how your oversize package is coming and when. Just all round awesome to deal with.
10 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Chrissy! 🐾
Thank you so much for this wonderful ⭐⭐⭐⭐⭐ review – we're thrilled to hear you've had such a fantastic experience with us! 😺 We really appreciate your kind words about our diverse range of products, attentive communication, and speedy dispatch. It's fantastic that our tracking updates for oversized packages have been helpful too!
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