Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... Ver mais
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I bought a plaque off and probiotics, I sprinkle them on my dogs food he loves it, he is a very picky eater and sometimes is hard to find products that he will eat without issue. The delivery was ve... Ver mais
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... Ver mais
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Very easy to buy from Petdirect, but even more important for pet parents, is the excellent advice you get for the different breeds of dogs. They really care about your fur babies and have fantastic p... Ver mais
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Detalhes da empresa
Escrito pela empresa
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Informações de contato
32e Patiki Road, 1026, Auckland, Nova Zelândia
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awesome company to deal with
Awesome company to deal with, great products, variety, excellent communication, speedy dispatch, notifies you of how your oversize package is coming and when. Just all round awesome to deal with.
10 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Chrissy! 🐾
Thank you so much for this wonderful ⭐⭐⭐⭐⭐ review – we're thrilled to hear you've had such a fantastic experience with us! 😺 We really appreciate your kind words about our diverse range of products, attentive communication, and speedy dispatch. It's fantastic that our tracking updates for oversized packages have been helpful too!
The order process was simple and easy…
The order process was simple and easy to use, especially for people who may not be tech savy. Easy to deal with.
Delivery service was outstanding.
9 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Willie! 🐾
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our order process straightforward and user-friendly – that's exactly what we aim for. It's fantastic that we could make shopping with us hassle-free, regardless of tech experience.
Great range of products
Great range of products, easy shopping experience and delivery is fast.
10 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Raewyn! 🐾
Thank you so much for the fantastic review! We're thrilled to hear you're happy with our fantastic range and that your shopping experience went smoothly. Your kind feedback about our speedy delivery really means the world to us!
We look forward to seeing you again soon! 😺🐕
The products I needed
The products I needed, delivered on time at the right price. Exactly what was required. Simple.
12 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you, Geoff! We're delighted we could get exactly what you needed to you on time and at a competitive price. Your feedback is really appreciated, and we look forward to helping you again in the future.
Great Company
Finding Petdirect has been fantastic.
Great range and also the option of having afterpay is so helpful.
I personally highly recommend Petdirect
5 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much, Kelly! We're delighted you're enjoying our range and that Afterpay makes shopping with us even more convenient for you. Your recommendation means the world to us, and we look forward to helping care for your pets!
I love how fast they deliver
I love how fast they deliver! Ka rawe!
9 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much, Fifi! We're thrilled that our fast delivery has impressed you. Getting your pet's essentials to you quickly is something we take great pride in, and we're delighted it's made a difference for you and your pets.
Convenient with auto deliveries plus…
Convenient with auto deliveries plus savings on products fast delivery. Afterpay option for payments. Recommend.
5 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much, Leshea! We're thrilled you're enjoying the convenience of our Autodeliver service and the savings that come with it. We really appreciate the recommendation!
Always great prices and products
Always great prices and products. Super fast delivery. Excellent to deal with. Thank you 😊
6 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much, Lee! We're thrilled to hear that you're happy with both our prices and the speed of our delivery—getting your pet's essentials to you quickly is something we really pride ourselves on. We look forward to seeing you again! 😊
Once again Petdirect did not disappoint.
4 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much, Vicki! We're thrilled that we've consistently met your expectations and earned your trust as a repeat customer—that really means the world to us.
Speed of delivery and products that I…
Speed of delivery and products that I can't get from our vet. Excellent service.
8 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Beryl! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you're enjoying our speedy delivery and that we're able to help you find the products you need. It's fantastic that Petdirect can complement your vet's care with items that are harder to source elsewhere!
Consistent reliable service and great…
Consistent reliable service and great product range. - Thankyou.
5 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Brent! 🐾
Thank you so much for the wonderful review! We're thrilled to hear that you're enjoying our consistent and reliable service, and that our fantastic product range is meeting your needs. Your kind words mean the world to us!
Exceptional service
Exceptional service, fast delivery with great prices!
8 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Ata mārie Ngaire! 🐾
Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a fantastic experience with us. It's fantastic to know that our speedy delivery and competitive pricing are hitting the mark for our valued customers like you.
Have a great product range for large…
Have a great product range for large dogs with specific dietary needs. Fast and efficient. Would rate 5 stars if there was a loyalty type programme or even a bonus product now and then popped in the box.
5 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Kia ora Rowena, 🐕
Thank you so much for the wonderful feedback! We're thrilled that you've found our fantastic product range helpful for your large dog's specific dietary needs, and we really appreciate you highlighting our speedy service.
We do have a loyalty programme, our Autodeliver subscription service, which may be helpful in getting those ongoing savings for you and your furry friend? You're welcome to give us a call or pop into one of our stores if you'd like to chat more about it with one of the Team.
Thanks again for choosing Petdirect! 🐾
Love this company
Love this company, we get all our pet related stuff from here. Very quick shipping and afterpay. Also kiwi owned.
4 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much for the wonderful review, Alysha! We're thrilled to hear you love shopping with us for all your pet needs. We really appreciate your support for our kiwi-owned business and are so glad our quick shipping and Autodeliver options work well for you🐾
Fast service
Fast service, wish there was a loyalty scheme for regular customers ( but not a subscription)
4 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much for the 5-star review, Gillian! We're thrilled to hear that you're happy with our fast service.
We really appreciate your feedback about a loyalty scheme for regular customers. It's great to know this is something you'd find valuable, and we'll certainly pass your suggestion along to our team. We're always looking for ways to reward our loyal customers and make their experience even better.
Thanks for choosing Petdirect – we hope to serve you again soon!
Great prices
Great prices, auto ship is very convenient and the shipping was super fast. 10/10
6 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much for the fantastic review, Reggae! We're thrilled to hear that you're enjoying our great prices and that our Autodeliver subscription is making pet care so convenient for you🐾
Great selection great prices and super…
Great selection great prices and super quick delivery
5 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much for the wonderful 5-star review, Karla! We're thrilled to hear that you enjoyed our great selection and prices, and we're especially glad our quick delivery met your expectations
Great and reliable quick delivery
Great and reliable quick delivery. Been with pet direct for 6 years. Highly recommend
6 de junho de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much for the wonderful 5-star review, Jid! We're thrilled to hear you've been a loyal Petdirect customer for 6 years now. Your continued trust means the world to us, and we're delighted that our quick and reliable delivery service keeps meeting your expectations🐾
Resposta da Petdirect
Thank you so much, Sheile! We're delighted to hear that you had a great experience with us. Your kind words mean the world to our team, and we truly appreciate your business. We look forward to seeing you again soon!
Great products! Great website!
Ordered online great and easy website found everything I needed fast delivery even over a public hoilday! ☺️
Returning customer for sure!
31 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review, Annalise! We're thrilled to hear that you had such a great experience with our website and that you found everything you needed so easily, especially on a public holiday!
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