Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... Ver mais
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Veja o que dizem as avaliações
I bought a plaque off and probiotics, I sprinkle them on my dogs food he loves it, he is a very picky eater and sometimes is hard to find products that he will eat without issue. The delivery was ve... Ver mais
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I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... Ver mais
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The system remembered me which saved time. Products arrived quickly even though we are an RD. Product- well, for the first time ever my cats actually eat the raw freeze dried cat food mix - the amount... Ver mais
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Detalhes da empresa
Escrito pela empresa
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Informações de contato
32e Patiki Road, 1026, Auckland, Nova Zelândia
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I really injoy shoping with petdirect…
I really injoy shoping with petdirect as its service is excellent and always ready to lend a helping hand also deliver is super quick
15 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hello Catherine,
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoy shopping with us and that our service and quick delivery have met your expectations. We truly appreciate your kind words and look forward to continuing to provide you and your pets with excellent service.
Love Petdirect
Love Petdirect. The product range is vast and the information on each product enables you to make an informed decision. Fast delivery service makes it excellent.
14 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hello Nicola,
Thank you so much for your fantastic review! We're thrilled to hear that you love Petdirect and appreciate our wide product range and detailed information.
Easy ordering
Easy ordering
Price was right and well delivered in a box that I like to use for other purposes.
13 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hello John,
Thank you for your fantastic review! We're thrilled to hear that you found the ordering process easy and our pricing just right. It's great to know that you also find the delivery box useful for other purposes.
Resposta da Petdirect
Hello Linda,
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our specials. Your feedback is highly appreciated and motivates us to continue delivering great deals.
Amazing Delivery
Amazing - ordered on Sunday - delivered on Monday - happy cat.
11 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hi Brenda,
Thank you for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that your order arrived so quickly and that your cat is happy. We aim to provide fast and reliable service, and it’s great to see we hit the mark for you
Quick and easy
Better pricing than Animates and Quick free delivery.
8 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hi Malcolm,
Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our pricing and speedy free delivery.
Great value, great service
Great value, great range, fast delivery and great service 100% recommended
8 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Dear Larissa,
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our great value, wide range, fast delivery, and excellent service. Your 100% recommendation means the world to us.
Great range of products and super fast…
Great range of products and super fast delivery in Auckland.
8 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hi Dani,
Thank you so much for your 5-star review! We're thrilled to hear that you love our product range and enjoyed the fast delivery in Auckland.
Excellent products and great delivery.
Excellent products and great delivery.
8 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hello Anne,
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our products and delivery service. We look forward to seeing you again soon!
Fast Service
I’ve always found Pet Direct to process my orders promptly and usually the product arrives at my door the next day. Getting large bags of dog food delivered is great as it saves me a lot of lifting and carrying.
4 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Dear Felicity
Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying our prompt service and convenient deliveries. It’s great to know that having your dog food delivered is making things easier for you.
Delivery is super fast
Delivery is super fast. They have an app! Yay!. Prices are great with specials all the time.
11 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hi Jasmine,
Thank you so much for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you're enjoying our speedy delivery, app convenience, and regular specials.
What I really like is the rapid…
What I really like is the rapid overnight delivery and their extensive range of quality products
7 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hi Bev
Thank you so much for your wonderful review! We're thrilled to hear that you appreciate our rapid overnight delivery and extensive range of quality products.
Addiction cat food is excellent
Addiction cat food is excellent, best I've found & it arrived so fast.
6 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hi Angie,
Thank you so much for your glowing review! We're thrilled to hear that you love the Addiction cat food and that your order arrived quickly. We strive to provide the best products and service for our customers and their pets.
Great product range with super fast…
Great product range with super fast delivery
7 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Dear Maureen,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our product range and experienced super fast delivery.
Great prices and fast delivery
Great prices and fast delivery
8 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hello Jordana,
Thank you so much for your wonderful feedback! We're thrilled to hear that you appreciated our great prices and fast delivery. It's our goal to make shopping for your pet as convenient and affordable as possible
Thanks Petdirect
Thanks Petdirect
Being able to order vet diet food online is a godsend.
Super fast delivery to a rural address.
You will not regret choosing Petdirect
10 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hi Julie,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service convenient and reliable, especially for your rural address. It’s our pleasure to provide you with fast delivery and quality products.
Customer service - AMAZING!
I have been buying from Pet Direct for over a year. Great specials, fast delivery!!
1 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hello Jody,
Thank you so much for your kind words and for being a loyal customer for over a year! We're thrilled to hear you enjoy our great specials and fast delivery service.
I was looking for lamb tripe for a sick dog.…
I was looking for lamb tripe for a sick dog and as I live remotely it was becoming hard. Then a friend told me about pet direct and the staff there were very helpful. They even told me how to make an account and navigate around the website. The delivery was faster than I expected and the K9 dehydrated lamb tripe id excellent. Thank you.
7 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Dear Jan,
Thank you so much for your ⭐⭐⭐⭐⭐ review! We're delighted to hear that our team was able to assist you and that you found our website easy to navigate.
Excellent service and pricing with very…
Excellent service and pricing with very prompt delivery. Hassle free and totally reliable. Will definately be a ongoing customer.
9 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Hi Martin,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our service, competitive pricing, and prompt delivery. Your support means a lot to us, and we look forward to seeing you regularly!
Petdirect is Fantastic
Petdirect is fantastic. They have everything I need for Phoebe. They are always willing to chat if needed. Thanks everyone for your wonderful care and help.
1 de maio de 2026
Avaliação não solicitada
Resposta da Petdirect
Dear Shirley,
Thank you so much for your wonderful review! We're thrilled to hear that you found everything you need for Phoebe and appreciate your kind words about our team.
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