Ordinati due collari Seresto. Scatola differente dall'immagine proposta sul sito. Posso capire che per un prezzo così basso sicuramente non possano proviene dall'Italia, ma che siano coerenti e pubbl... Ver mais
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Veja o que dizem as avaliações
Ho comprato K9 ADVANTIX II. La confezione non è italiana e manca la data di scadenza ma é apparentemente conforme all'originale. Quello che mi fa fortemente sospettare che sia contraffatta è la totale... Ver mais
Merce spedita dalla Cina. Collari Seresto, sottoposti a verifica fotografica alla Seresto stessa, che ha confermato la contraffazione. ***AGGIORNAMENTO DOPO LA LORO RISPOSTA. Forse non avete capito... Ver mais
A empresa respondeu
Il prodotto è arrivato con un pacchetto integro tramite le poste italiane. Purtroppo è arrivato in lingua inglese che NON è approvato dalla legge italiana poichè sprovvisto di DATA DI SCADENZA ed è vi... Ver mais
I am no eating humble pie
I ordered 4 Seresto collars from PetPet-park not much communication from when they will arrive,they arrived OK but with only 3 collars the package was in tact when l received it, so messaged PetPet-park ,and received some stupid message nothing to do with my package l have had no other message since,so l can only say,l now think l acted too hasty, as although because of their very slow response time,when they got started,they promised a new delivery and l received it the next day,l think they need to sort out their response to their customers as it is frustrating and confusing as a new customer thinking the worst!
5 de janeiro de 2024
Avaliação não solicitada
Resposta da Petpet Park
Dear Doris,
We sincerely apologize for any inconvenience you have experienced, and we appreciate you bringing this matter to our attention. Customer satisfaction is our top priority, and we are committed to resolving any issues you may have encountered.
Upon reviewing your message and the provided photos, we regret to inform you that the products in question and their packaging do not match our inventory or packaging standards. It seems there might be a misunderstanding or a mix-up with the products received.
After checking our logistics system, we did not find any record of your order for 4 Seresto collars, nor any indication of a partial shipment. This raises concerns about a potential error or confusion with the order.
We genuinely want to assist you further and get to the bottom of this issue. It's possible that there might be a mix-up in the products received, and we want to rectify this situation promptly.
We understand the frustration this may have caused, and we want to assure you that we are committed to making things right. Please rest assured that we will work diligently to resolve this issue and ensure your satisfaction.
Once again, we apologize for any confusion or inconvenience, and we appreciate your understanding as we work towards a resolution.
Best regards,
Enzo
Customer Service Team
PetPet Park
Seresto collar imported from China
My dog is wearing the Seresto flea collar for over a week now. It did come from China. The price was great. The flea problem is gone. No adverse health problems detected on my dog. We are both happy.
2 de janeiro de 2024
Avaliação não solicitada
Resposta da Petpet Park
Hi Birgit ,
Thank you for taking the time to share your positive experience with the Seresto flea collar. We are delighted to hear that your dog is happy and that the product effectively resolved the flea problem.
We would like to provide some additional information regarding the origin of our products. While the Seresto collar you purchased may have been shipped from Hongkong due to our distribution network and stock availability, we want to assure you that our company's headquarters is based in Germany. We also have warehouses in various locations, including LA, Hong Kong, Singapore, Berlin, and Dublin. Our global presence allows us to efficiently manage stock and provide quality products to our customers.
Importantly, we guarantee that all our products are genuine and made in Germany. Your satisfaction is our priority, and we are committed to delivering products of the highest quality. We also strive to ensure timely deliveries to meet our customers' expectations.
Once again, thank you for choosing us, and we look forward to serving you in the future!
Best regards,
Petpet-park
Customer Support Team
Authentic products, affordable price, and excellent customer service
I purchased eight Seresto collars during the black friday shopping season. The products arrived weeks ago and I have tried them on my pets. The collars worked perfectly and killed the fleas in weeks time. The customer service team were also helpful in answering my questions. The prices were also amazing as I am on a fixed income. Wll definitely come back again in the future. Highly recommended!
24 de novembro de 2023
Avaliação não solicitada
SCAM WEBSITE
SCAM WEBSITE. SELLS & SHIPS (100% FAKE) "SERESTO FLEA AND TICK COLLARS".
WEBSITE SAYS: "AUTHENTIC SERESTO COLLARS" & "VET-RECOMMENDED".
SERESTO (NEVER, EVER) SHIPS FROM (CHINA),YET THAT'S EXACTLY WHERE THIS WEBSITE SHIPS FROM.
21 de novembro de 2023
Avaliação não solicitada
Resposta da Petpet Park
Mr. Cliff Schonert,
I am writing on behalf of PetPet-Park's Legal Department to address the concerning allegations made in your recent review. Your claims regarding our Seresto flea and tick collars are entirely false and damaging to our reputation.
PetPet-Park has been an authorized retailer of authentic Seresto products by Elanco Germany for over seven years. Our collars are sourced directly from certified facilities in Germany and dispatched from our reputable regional centers. Your statements alleging otherwise are baseless and have significantly harmed our business credibility.
It's important to provide context to our business history. While our independent website was established in 2020 due to the challenges presented by the COVID-19 pandemic, PetPet-Park has a rich history in the pet supply business. Previously, we primarily operated through Amazon and various retailers in Germany, ensuring our customers received quality products and services.
Your failure to engage with our standard 30-day refund policy is disappointing. Instead, the dissemination of inaccurate information has severely impacted our reputation.
We formally demand an immediate cessation of these false statements and any further spread of misinformation. Your actions have caused substantial damage and may be deemed malicious, impacting our business reputation. We reserve the right to take legal action if these defamatory statements persist.
Furthermore, your status as a "verified buyer" on Trustpilot is questionable. We are now considering the possibility that you may be associated with our competitors seeking to disparage our reputation.
This matter is being handled seriously, and we have escalated it to our legal team for further investigation.
For resolution, kindly reach out to our legal department directly at petpetparkservice@gmail.com with verifiable evidence of your purchase for a refund.
Failure to comply with this notice may result in legal consequences. We expect your immediate cooperation to rectify this situation and prevent further harm to our company's reputation.
Sincerely,
Bethany
Manager, Legal Department
PetPet-Park
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