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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have been trying to cancel my subscription for an entire month. They snuck in a monthly recurring subscription for 20$ when I paid 2$ for them to tell me my ailment on the initial screening. Now, th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Dec 21, 2025 I'm only on the first page and haven't read my results yet, but the assessment was really thorough. Jan 4, 2026 I've been doing the exercise program for almost 2 weeks and am satisfi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

ABOFALLE Physiocheck Ich dachte (wie viele andere hier), dass ich einen Check mache für 2,99€. Ich habe erst nach mehreren Monaten bemerkt, dass mir jeden Monat Geld abgebucht wurde (14,99!). Zu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A good thorough questionnaire to try and pin point the problem. Like Mark another user I canceled my subscription, but immediately after receiving my diagnosis. I will be going to my Chiroprac... Ver mais

Detalhes da empresa

  1. Clínica de Fisioterapia
  2. Consultor de Saúde
  3. Fisioterapeuta

Escrito pela empresa

Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

36 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 81% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

SCAM.. Impossible to cancel subscription

I have been trying to cancel my subscription for an entire month. They snuck in a monthly recurring subscription for 20$ when I paid 2$ for them to tell me my ailment on the initial screening. Now, they don’t let me sign into my account, they say “there is no email that matches” which makes no sense since I only have one email. They don’t show any number on their website to contact to cancel the subscription. I have left call back requests and sent emails and they don’t answer. Beware of this scam.

8 de março de 2026
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hi Kevin,

We have tried to contact you personally, but have not received a response from you.

We are sorry to hear that the direct debit did not go as you expected. You authorized us for future direct debits by paying for the trial period. Perhaps you did not see this, but you could have prevented the direct debit by canceling your subscription during the 7-day trial period. We explicitly state all of this on our checkout page.

I see that there is a spelling mistake in your email address, which is causing you to receive the error message when logging in.

Our customer service is available 7 days a week, and we always respond within 1 day. We answered your email requesting you to cancel your subscription within 1 hour.

We would like to contact you personally so that we can resolve this.

Avaliado com 1 de um total de 5 estrelas

Vorsicht! Abofalle u. Abzocke

Sohn hatte Probleme mit der Schulter. Wollte nur den Physiotest machen für 2,99 € und hatte danach ein Abo an der Backe. Hat jetzt in den Kontoeinstellungen gekündigt. Schade, dass Firmen zu solchen Mitteln greifen müssen!!!

3 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bill scam stay away!!

Bill scam stay away!!
Impossible to find the links to end subscription, and I was not aware that I was subscribed for this, when using my trial. But they managed to withdraw two months via Apple Pay.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hi Nya,

We have now had personal contact, but unfortunately we have not been able to reach a solution.

I'm sorry to hear that the payment did not proceed as you had expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.

Avaliado com 5 de um total de 5 estrelas

Evaluation after a couple of weeks …

Dec 21, 2025 I'm only on the first page and haven't read my results yet, but the assessment was really thorough.
Jan 4, 2026 I've been doing the exercise program for almost 2 weeks and am satisfied with the level and type of exercises. I was given a realistic time table for recovery, which matched other sites and advice I had read.
For the initial assessment, I thought $5 or whatever was fair and reasonable. I didn't expect anything more for the $5. After the assessment, I was invited to enroll in the designed exercise program for a fair price. I didn't feel duped or misled at any point. I could have looked for a physiotherapist on my own or with their help, with a 3 month waiting list.
I can read prompts and found the unsubscribe button exactly where I expected it to be. I am mystified by the negative reviews.

20 de dezembro de 2025
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hi,

Thank you so much for your detailed review. It's also great that you updated it after using our services for a while.

We're happy to hear you're so satisfied. We strive to make everyone feel the same way.

Avaliado com 1 de um total de 5 estrelas

Vorsicht Abofalle!!!

Vorsicht, Abofalle!!! Man macht einen Test und schließt damit automatisch ein Abo ab, ohne eine Bestätigung dafür zu bekommen oder informiert zu werden. Es steht irgendwo in den AGBs. Diese liegen der E-Mail-Bestätigung aber nicht bei, was ungesetzlich ist.

4 de outubro de 2025
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hallo Claudia,

Wir haben versucht, dich zu kontaktieren, aber leider hast du nicht darauf reagiert.
Ohne deine Daten können wir leider nicht überprüfen, ob du tatsächlich ein Kunde von uns bist. Würdest du bitte mit uns Kontakt aufnehmen, um gemeinsam eine Lösung zu finden?

Wir geben all unsere Preise und Abonnements auf einer separaten Preisseite an. Außerdem weisen wir auch bei der Selbstüberprüfung darauf hin, dass du mit einer Testphase von 7 Tagen einverstanden bist. Innerhalb der 7 Tage kann dein Abonnement einfach gekündigt werden, wird das Abonnement nicht gekündigt, wird es in ein Monatsabonnement umgewandelt. Dem musst du für die einmalige Zahlung zustimmen.

Avaliado com 1 de um total de 5 estrelas

ABOFALLE Physiocheck

ABOFALLE Physiocheck

Ich dachte (wie viele andere hier), dass ich einen Check mache für 2,99€. Ich habe erst nach mehreren Monaten bemerkt, dass mir jeden Monat Geld abgebucht wurde (14,99!). Zu keinem Zeitpunkt war das von mir gewünscht oder ausgewählt. Es ist ein Betrug.
Die Auswertung ist zudem absolut unzureichend.
Keinen Cent diesem verbrecherischen Unternehmen!!!

23 de outubro de 2025
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hallo Jana,

Wir haben versucht, persönlichen Kontakt mit dir aufzunehmen, leider haben wir keine Antwort erhalten.

Es tut uns leid zu hören, dass die Zahlung nicht wie erwartet durchgeführt wurde. Indem Sie während der Probezeit bezahlt haben, haben Sie uns für zukünftige Zahlungen autorisiert. Möglicherweise haben Sie dies übersehen, aber Sie hätten die Zahlung verhindern können, indem Sie Ihr Abonnement während der 7-tägigen Probezeit gekündigt hätten. Dies wird ausdrücklich auf unserer Checkout-Seite und der Preis-Seite erwähnt. Wir weisen dies auch mehrmals während der Selbstüberprüfung darauf hin.

Bitte kontaktiere uns, damit wir dein Abonnement kündigen und gemeinsam eine Lösung finden können.

Avaliado com 1 de um total de 5 estrelas

Dass es Geld kostet ist normal,aber…

Dass es Geld kostet ist normal,aber dass es in ein Abonnement übergeht ist eine Abzocke. Besonders wenn man es nicht mehr braucht

10 de outubro de 2025
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hallo Ondre,

Wir haben versucht, dich persönlich zu kontaktieren, aber du hast leider nicht geantwortet.

Mit dem Abo kannst du an unserem Selbsttest teilnehmen und unsere Trainingsprogramme unbegrenzt nutzen. Solltest du das Abo nicht mehr benötigen, kannst du es selbstverständlich jederzeit kündigen. Das kannst du entweder selbst in deinem Profil tun oder uns kontaktieren. Vor Beginn des monatlichen Abos hast du eine 7-tägige Testphase, um zu testen, ob es das Richtige für dich ist. Ich hoffe, diese Informationen reichen aus und verdeutlichen unsere Vorgehensweise.

Avaliado com 1 de um total de 5 estrelas

made me answer 10 minutes of questions…

made me answer 10 minutes of questions before telling me it's a subscription only service. super lame

24 de setembro de 2025
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hi,

I tried to contact you personally, but unfortunately that was not successful.

We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that very accurately determines your possible condition (and which conditions you have less similarities with). With a small contribution for the unique self-check, we offer the quality we stand for. At the start of the check, we inform our visitors about the price (above the NEXT button).

Avaliado com 1 de um total de 5 estrelas

They are impossible to get in contact…

They are impossible to get in contact with. No easy way to cancel service. They set up autopay then don’t leave a way to cancel service very easily. I tried to send several messages and not sure if they got sent. No phone number to call, just a send a message for them to call you back. Again not sure if they are getting messages. If you can sign up easily for their service online, you should be able to cancel just as easy. It makes me leery that there is not way to contact any. They should want to talk with you and see what happened. Anyway I just wanted to check them out and find it hard to believe they can diagnose problems with out ever talking at a minimum. Some of the questions are hard to interpret. I was only allowed a few options when that is not a full description I would have given a doctor. Just seems like I could have just found the same answers on google for free. Why do I need to pay them. I can type in very basic ailments and see potential problems like them. I will never use this service and tell others just google your ailments for free. Company is nearly impossible to contact. Nearly impossible to cancel your service once you sign up. Big waste of money and time. Unless you like spending hours of your day trying to cancel service you just wanted to try. A trial membership, cancellation should be easy. Way too difficult.

4 de agosto de 2025
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hi Thaddius,

I tried to contact you personally, but unfortunately I did not receive a response.

I'm sorry to hear that you feel we are hard to reach. Our customer service is available 7 days a week, and we always respond within one day.

You can always cancel your subscription yourself if you are logged into your account by following these steps:
You can log in to your account using the previously provided credentials. To cancel your subscription, please navigate to the My account > Subscription page and then click on the subscription. Please don't forget to click the 'confirm' button.

I have canceled your subscription for you.

We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that determines your possible condition and which conditions you have less similarities with. With a small contribution for the unique self-check, we offer the quality we stand for.

Avaliado com 2 de um total de 5 estrelas

Vorsicht Abofalle

, sollte 2,99 für erstdiagnose zahlen und soll jetzt monatlich 13 Euro zahlen. Las es mir von PayPal zurück geben. Vorsicht betrügerische Abofalle

1 de julho de 2025
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hallo Reiner,

Ich habe versucht, dich persönlich zu kontaktieren, aber leider hat es nicht geklappt.

Es tut uns leid zu hören, dass die Zahlung nicht wie erwartet durchgeführt wurde. Indem Sie während der Probezeit bezahlt haben, haben Sie uns für zukünftige Zahlungen autorisiert. Möglicherweise haben Sie dies übersehen, aber Sie hätten die Zahlung verhindern können, indem Sie Ihr Abonnement während der 7-tägigen Probezeit gekündigt hätten. Dies wird ausdrücklich auf unserer Checkout-Seite und der Preis-Seite erwähnt.

Ich sehe, dass Sie Ihr Abonnement erfolgreich gekündigt haben.

Avaliado com 1 de um total de 5 estrelas

Unsubscribing very difficult

I subscribed for advice on a particular issue. I put in a lot of information and received limited advice. To unsubscribe was very difficult to a point where it was deliberately hidden.
PS Physiocheck contacted me after my complaint and offered to refund a month of subscription if I removed my poor review.

4 de julho de 2025
Avaliação não solicitada
logotipo da Physiocheck.ca

Resposta da Physiocheck.ca

Hello Peter,

I tried to contact you personally, but unfortunately, this was unsuccessful.

We apologize for your disappointment. Physiocheck came onto the market after years of work. It was created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that very accurately determines your possible condition (and which conditions you have less similarities with).

You can always cancel your subscription yourself if you are logged in to your account. I see that you were able to cancel your subscription yourself. Our customer service is available 7 days a week; we can also help you cancel your subscription.

Avaliado com 1 de um total de 5 estrelas

Vorsicht Betrug!!

Vorsicht Betrug!!! Nachdem ich den Check für 3,20€ durchgeführt habe, wurden mir monatlich zwischen 14,71€ und 15,04€ einfach von "Physiocheck" von meinem Konto abgebucht.

18 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cancelled subscription on free trial…

Cancelled subscription on free trial and have been charged twice since, have contacted them twice but heard nothing back when i had to reset my password to reactivate my account there is no longer any option to cancel. Feels very scammy and unhelpful

22 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not upfront about costs

It is only after completing a long questionnaire and doing all the tests required do you find out you have to pay to get any kind of a diagnosis. Or treatment suggestions That felt kind of scammy

Much better would be a notice before you start that an initial diagnosis is $3 and the monthly treatment plan another $20 a month. Now I haven’t paid any money yet but am considering it because the quality and depth of the questions and tests was quite good! I am seeing a physiotherapist this week but $20 might be worth it to be better informed when I do go.

7 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A good thorough questionnaire to try…

A good thorough questionnaire to try and pin point the problem. Like Mark another user I canceled my subscription, but immediately after receiving my diagnosis. I will be going to my Chiropractor who is covered by my insurance when Monday arrives.

Today Saturday, all I wanted to do was get an early diagnosis.

Thank you,
A

31 de janeiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Follow-up on my experience and original review from 24SEP2024

I was unable to update my review from 24SEP2024 (Mark - CA) so I'll provide one here.

This site and service is not a "scam" in the sense that they are stealing your money. They are providing a legit service for a reasonable fee. However, I agree that they are not as transparent about the costs as they should be which I think actually discredits the value of their service.

Here is what happened to me after signing up for the trial:
- I used the website with the exercises prescribed to treat my diagnosis. I followed the instructions and marked the completion and 'discomfort' ratings each day.
- After the trial I allowed my credit card to be billed the monthly subscription in order to continue doing the exercises and marking my completion and ratings.
- After another week or two, I came to the conclusion that I no longer required the use of the daily tracking so canceled my subscription on the site.
- The subscription cancelation process was easy and I was never charged again.
- I will absolutely use this service again in the future. $22 CAD for a diagnosis, treatment plan and a month of monitoring was absolutely worth it.
- Does this replace a doctor? Absolutely not. If you are in significant pain or do not see any progress after a few days of following the treatment plan then you should see a doctor.
- I hope my experience helps others. More importantly, I hope that the site owners would consider improving their sales practices as it is a bit shady for sure.

26 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid!

After filling in a 10 minute questionnaire you then get prompted to subscribe to a paid service. None of this is mentioned at the start of the survey. Avoid.

5 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Reine Abzocke, Vorsicht Abo-Falle

Reine Abzocke, den Test kann man vergessen und es wird vorgetäuscht, dass dies ein einmalige Dienstleistung ist. Nach 7 Tagen wird ein Abo zu 12+ EUR aktiviert. Hier geht’s nur ums Abkassieren. Seriöse Anbieter, die über Leistung überzeugen haben das nicht nötig.

26 de dezembro de 2024
Avaliação não solicitada

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