Pikl Insurance Avaliações 

433
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just renewed my policy with Lauren who couldn't have been more helpful. The important points were covered, queries answered and all in next to no time. Great, professional and friendly service!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Keith from Pikl contacted me after I completed the details online. He was excellent; friendly, patient and really helpful. He gave me time to think everything through, called me back as promised, and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was looking for 'host insurance' for a property that we let out via Airbnb. The premium quoted from the existing broker was 70% higher than previous years for no apparent reason. I therefore spen... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretora de seguros

Escrito pela empresa

Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

433 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(433)

25 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service from Pikl!

We have had excellent service from James and Lydia, helping us through the complexity of house and contents insurance plus hosting insurance when we let our house out through AirBnb.

James was especially patient.
Many thanks

19 de maio de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Thanks so much for taking the time to leave a positive review. We'll be sure to pass your kind words on.

Avaliado com 5 de um total de 5 estrelas

After Admiral refused to renew the…

After Admiral refused to renew the cover of my Mothers property following her death. I contacted Pikl and dealt with Rebecca. As someone who deals with insurance companies on a regular basis I was really impressed with her professionalism and the speed cover was arranged. I would have no hesitation in recommending them to others and Rebecca in particular.

15 de maio de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Thank you for leaving such a thoughtful review. It's great to hear that Rebecca was helpful. We'll be sure to let her know.

Avaliado com 1 de um total de 5 estrelas

Incredibly misleading cover levels.

Incredibly misleading cover levels.
When hosting, Pikl only covers the property building and fittings up to a maximum of £30k. The main policy covers this risk when not hosting, but the hosting top-up doesn't, so leaves the biggest risk of all (the rebuild cost in the case of a fire) with the policy holder. For virtually every property in the UK this will be dramatically less than required.
Be very wary before you buy that you understand this risk and what you leave yourself exposed to. Pikl need to make this a lot clearer to buyers. Considering highlighting this to the FCA under their fair, clear and not misleading rules.

**update - 18/05 - Pikl have responded to this to clarify the cover is in fact £1m - however this is not what their colleague told me on the phone so affirming my star rating for the inconsistency of experience. Staff members should know the cover they are selling.

17 de maio de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Hi Fraser. We take all customer feedback seriously and would like to clarify the details of our policy. In the event of a fire caused as a direct result of your hosting activity, our Top-up insurance covers up to £1 million in rebuild costs. There are also some cases where the property owner isn't liable for the rebuild cost of a property (e.g., a flat where the host is the leaseholder) and the £30k in cover relates to fixtures and fittings for that scenario. This is usually sufficient for typical flats and apartments. We also cover up to £2 million in liability cover where the host is liable for damage to third party property. In most cases, our cover is enough in the unfortunate event that a host's property catches fire. If you’d like to get in touch with us, we’d be more than happy to discuss things further with you.

Avaliado com 3 de um total de 5 estrelas

Useless in Scotland

No use in Scotland, insufficient public liability for new regulations and no flexibility to adjust.
Reviews are all requested after purchase not when claiming... so yes you took my money efficiently.
Remains to be seen how the claims service performs.

4 de maio de 2023
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Resposta da Pikl Insurance

Hi Ken. We're sorry if our cover isn't enough by itself in your case. However, in relation to Scotland, the amount of public liability you require varies depending on your local authority, and the liability cover we provide is usually sufficient. Our cover provides extensive protection for people that host in the UK. We do however appreciate you taking the time to comment. This is something we will review and we value your feedback.

Avaliado com 5 de um total de 5 estrelas

Excellent - would recommend

Lydia was excellent. Talked me through the policy and gave me confidence this was the right product

26 de abril de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Thanks for letting us know. I'll pass your kind words on.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. The agent worked very hard to get me the best price for my buildings and contents insurance. I would not hesitate to recommend them to family and friends.

19 de abril de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Hi Rosie. Thanks for leaving such positive comments. I'll be sure to pass the message on to our customer services team.

Avaliado com 5 de um total de 5 estrelas

Cheaper quote for Holiday Let insurance…

Cheaper quote for Holiday Let insurance and package for Public Liability than I could find anywhere else.
Helpful staff, quick to answer telephone queries and explain everything.

22 de março de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Thanks for leaving a review.

Avaliado com 5 de um total de 5 estrelas

Renewal made very simple

Renewal made very simple, documents and quote sent through then followed up by Mia. Realistic price and painless process.

9 de março de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Thanks for your review and for being such a valued customer. We'll be sure to pass your comments along.

Avaliado com 5 de um total de 5 estrelas

Great customer experience with James…

Great customer experience with James who lead me through the process of securing home and host insurance on my new property in Cromer. Would definitely recommend.

9 de março de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Hi Steve. Thanks for your kind words. I'll be sure to pass them on to James.

Avaliado com 5 de um total de 5 estrelas

Great experience vs other insurance…

Great experience vs other insurance comparing sites. Rebecca was super patient and helpful!

2 de março de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Thanks for sharing! We'll be sure to pass your kind words on.

Avaliado com 5 de um total de 5 estrelas

Policy was very clear and professional

Glad to have found Pikl. The process of building a policy is straightforward, the cover terms very transparent and the fees are reasonable.

Contrast this with AirBnb's own cover, which really isn't what it's cracked up to be (I discovered this the hard way!)

28 de fevereiro de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Thanks for your comments. Your positive words are very much appreciated.

Avaliado com 5 de um total de 5 estrelas

House insurance that isn't always simple

The two people I spoke to on the phone answered promptly and were pleasant and clear in what could be offered. A positive initial experience with this company.

24 de janeiro de 2023
Avaliação não solicitada
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Resposta da Pikl Insurance

Hi Mabel, it's great to hear you have had a positive experience with us, we appreciate you taking the time to leave us a review.

Kind regards,

Wes

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