Selina Finance Avaliações 533

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Chloe, Paige and all of the team are a credit to Selina and have been so helpful throughout the process. Obviously, it is a major decision to borrow but they have such a calm, helpful and friendly app... Ver mais

Avaliado com 5 de um total de 5 estrelas

Professional and friendly advice, best customer service I’ve received in years. This could have been a daunting experience, consolidating debts and a bit extra for home improvements, it was far from... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Genuinely great experience. Was recommended by our solar provider and after shopping around found they had the best rates. Chloe was professional, quick, clear and very helpful. Really impressed by th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço financeiro não-bancário
  2. Credor fiduciário

Escrito pela empresa

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

533 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 69% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic Experience

Chloe, Paige and all of the team are a credit to Selina and have been so helpful throughout the process. Obviously, it is a major decision to borrow but they have such a calm, helpful and friendly approach to customers that it made the whole process a pleasure. They communicated throughout and the whole thing was completed from start to finish in a week. It will make a huge difference to our lives and I can't thank them enough for their help and support.

1 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible was told I can afford it then…

Horrible was told I can afford it then said no I even told them I have extra income through my husband and I done all the things they asked but nope didn’t even get a call I had to call them I’m not happy at all and my advisor refusing to speak to me every time I called

30 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for.

We want to assure you that a formal complaint has been raised internally based on your feedback. Your experience is our immediate priority, and a member of our senior team is already reviewing your situation. We will be in touch shortly to personally follow up and address your concerns.

Avaliado com 5 de um total de 5 estrelas

Genuinely great experience

Genuinely great experience. Was recommended by our solar provider and after shopping around found they had the best rates. Chloe was professional, quick, clear and very helpful. Really impressed by the clarity and efficiency of their service.

30 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Avaliado com 5 de um total de 5 estrelas

So far my experience has been very…

So far my experience has been very positive with selina

29 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

We really appreciate you taking the time to share your experience. It means a lot to the whole team.

Avaliado com 5 de um total de 5 estrelas

Professional and friendly advice

Professional and friendly advice, best customer service I’ve received in years. This could have been a daunting experience, consolidating debts and a bit extra for home improvements, it was far from that. After a review of my current situation and future needs I was offered a number of options which we worked through together. My initial appointment was Friday morning and funds in my account Tuesday afternoon. Huge thank you to Chantelle and Leanne, dream team!

28 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Avaliado com 5 de um total de 5 estrelas

Really strong rapport from start with…

Really strong rapport from start with staff to that really helped me resolve my queries. Efficiently and professional dealt with at all times.

24 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Avaliado com 5 de um total de 5 estrelas

You are a person not just a number with Selina Loans

I wanted a loan to consolidate my cc debt. I went to Nationwide, I was given a DIP and then declined saying there was something on my file. There is nothing on my file, I dont think they wanted to lend while I had debts. They didnt know my story, just a number to them.
I found Selina loans, applied and James called me, discussed my situation and he was happy with my intentions. Several emails, uploading docs, being informed by Darcie of my loans progress, I have now received the funds. I have paid everything off and now a light at end of tunnel. I cant thank you all enough.

24 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Great company to work with & all the…

Great company to work with & all the staff are friendly & extremely helpful. Getting some of the paperwork is a pain when you have to do it more than once but that’s the only downside.
Would highly recommend using.

5 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thank you for the great review. We’re always here if you need us again.

Avaliado com 5 de um total de 5 estrelas

Great service

The advisor (Chantelle) was very helpful, very knowledgeable and talked through everything i great detail. The whole process was slick and quick from start to finish.

21 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Avaliado com 5 de um total de 5 estrelas

Professional Service

Very helpful staff, professional quick service, quality company
Highly recommended

21 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Avaliado com 5 de um total de 5 estrelas

The advisor was very helpful in…

The advisor was very helpful in answering my enquiry and it was resolved quickly thank you.

21 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Avaliado com 5 de um total de 5 estrelas

Very happy with the service received.

From the initial application to the telephone call from David ,he talked us through the full process, he delivered a 5 star service with the way he made the application process very easy to understand by his calm professional approach, he explained everything in great detail , we would highly recommend Selina Finance based on our recent experience with the company.

18 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Avaliado com 5 de um total de 5 estrelas

Very professional service

20 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thanks for the great feedback! Don’t hesitate to get in touch if we can help again in the future.

Avaliado com 5 de um total de 5 estrelas

Very easy application with fantastic…

Very easy application with fantastic guidance from
James Hustler who explained everything in detail making the whole process stress free.

18 de abril de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Avaliado com 5 de um total de 5 estrelas

Amazing experience from start to finish…

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and case managers was brilliant they offered us lots of advice on getting the most out of what we wanted with the loan.Would definitely recommend. Thanks again

15 de abril de 2026
Avaliação não solicitada
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Resposta da Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

I would definitely recommend this…

I would definitely recommend this company very helpful and not pushy in anyway just listen to what the customer wants and all advice crystal clear and easy to understand

10 de abril de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Avaliado com 1 de um total de 5 estrelas

we have had nothing but issues with…

we have had nothing but issues with this company they have lacked many things and have done us dirty so many times they dont communicate with us very well at all they give us the runa round and when we work our asses off to get the money when modification for our house is supposed to go down they spike it up making it way too hard for us to even barely live or it takes all that we have just to make it and they are very rude and not kind they refuse our payments most of the time its like they set us up for losing the only place we know and got to go .. they are by far the worst palce of business and people ive ever dealt with .. and im doing my best to get it to the hands of someone else and someone who knows how to do there damn jobs !!

1 de abril de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for. We want to understand what went wrong and make it right immediately. Please contact us directly at 020 4525 2127 or support@selinafinance.co.uk so a member of our team can personally follow up and address your concerns.

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