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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The tummy time elephant arrived in plenty of time. It is so luxurious and plush. The baby adores it . . . and so unfortunately does the spaniel!!

Avaliado com 4 de um total de 5 estrelas

Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel t... Ver mais

Avaliado com 5 de um total de 5 estrelas

This was my second Elephant purchase, as when I asked my friend what she needed for her second baby she automatically said another Elephant! Her first baby loved it and at 5 years old is still enjoyin... Ver mais

Avaliado com 1 de um total de 5 estrelas

I bought a pillow nap elephant and was so disappointed when it arrived. it came vacuum packed and I gave it a good shake up unfortunately as there is hardly any stuffing in it especially the head it’s... Ver mais

Detalhes da empresa

  1. Comércio online

Escrito pela empresa

IMPORTANT: We DON'T buy positive reviews like some of the other companies. Some of the negative reviews were written by our competitors, so the overall rating is not accurate. Thank you for understanding. PillowNap is a trusted company specializing in baby gear and toys. They offer a wide range of safe and high-quality products that prioritize comfort and fun for your little ones. With a commitment to customer satisfaction and community involvement, PillowNap is a top choice for parents seeking quality gear and toys for their children.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

274 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Pillow Nap order

Ordering online was fairly straightforward and easy. Unfortunately the time it took to deliver and the lack of communication to keep me informed was not very satisfactory. Probably won't order again.

6 de maio de 2024
Avaliado com 1 de um total de 5 estrelas

Very poorly made

Very poorly made, stitching coming undone, no filling in one of the legs, due to the workmanship, loose threads all over, no washing instructions, no safety instructions. And to charge £35.00 for this, is joke. Bad customer relations. Would not reccomend for a small baby

13 de maio de 2024
Avaliação não solicitada
logotipo da PillowNap

Resposta de PillowNap

Unfortunately, we can't find any record of this customer. It seems like they might have bought from another company and had a bad experience. Since we're a popular choice, they may have mistakenly left the review on our page.

Avaliado com 1 de um total de 5 estrelas

You can buy elephant in Ikea cheaper

If I had realised the goods I purchased were from China, I would not have purchased it as it is not great quality, as it would need more stuffing to look like the pictures advertising it. You can buy same item in IKEA cheaper. Read the reviews before you buy .

1 de maio de 2024
Avaliação não solicitada
logotipo da PillowNap

Resposta de PillowNap

We apologize for any inconvenience you may have experienced. While it's true that almost every product may be available at lower prices elsewhere, we pride ourselves on offering a wide variety of colors, sizes, and high-quality items in our shop. Additionally, it's important to note that many products worldwide, including some of ours, are manufactured in China, allowing us to provide our customers with a competitive price and quality ratio. Also, it's worth mentioning that even though widely used products like iPhones are manufactured in China, they are still trusted and utilized by millions globally.

Avaliado com 2 de um total de 5 estrelas

My mum purchased this item as she had…

My mum purchased this item as she had bought one recently for my baby and this was for another family members baby, when the item arrived it was vacuumed packed, which was fine before but this time it left the item really lumpy and bumpy. My mum had to open the item and add more stuffing so it was suitable to give as a present for a new baby.

4 de abril de 2024
logotipo da PillowNap

Resposta de PillowNap

Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We strive to ensure that our products arrive in pristine condition, and it's disappointing to hear that your recent experience fell short of expectations. We appreciate your feedback and will look into our packaging and handling processes to prevent similar issues in the future. If you have any further concerns, please don't hesitate to reach out to our customer service team, and we'll do our best to assist you.

Avaliado com 3 de um total de 5 estrelas

Thought it would have been a bit bigger…

Thought it would have been a bit bigger considering it’s like a pillow. It’s more the size of a toy to play with.

8 de abril de 2024
logotipo da PillowNap

Resposta de PillowNap

We apologize for any inconvenience. It seems you've ordered a Small-sized Elephant, which is designed more as a toy than a pillow. Our Large and Jumbo size Elephants closely resemble the ones in our pictures and can serve as both a pillow and cushion.

Avaliado com 2 de um total de 5 estrelas

I was very disappointed with my…

I was very disappointed with my purchase as the Elephant would not stand up properly and the stuffing was all lumpy making tge Elephant limp.
This was a gift for my husband's first granddaughter who is 10 days old,i have not been able to give this gift or return it as there was no invoice or returns label in with the packaging.
Please can you send me a returns label or contact me on 07725404590.
Thankyou for you attention
Julie Jeffery

4 de fevereiro de 2024
logotipo da PillowNap

Resposta de PillowNap

Hello,

We are sorry that you were disappointed with your purchase. Please get in touch with us at support@pillownap.com and we will sort it out for you.

Kind regards,
PillowNap

Avaliado com 1 de um total de 5 estrelas

Not received and the team don’t respond…

Not received and the team don’t respond to their customer service emails

Avoid

3 de fevereiro de 2024
logotipo da PillowNap

Resposta de PillowNap

Hello,

We are sorry for your bad experience with our customer service, but we didn't receive any emails from you. Please don't use such slanderous words like "Avoid" if you didn't actually try to contact us. We can be reached by email at support@pillownap.com, through our contact page form https://pillownap.com/pages/contact-us and our social media accounts on Facebook or Instagram. So there are plenty of ways to contact us and we are always happy to help our customers.

Regarding your order, we have checked it and see that you provided us with an incorrect delivery address, therefore your parcel was declined by the local carrier. Please get in touch with us for more information.

Kind regards,
PillowNap team

Avaliado com 1 de um total de 5 estrelas

The elephant pillow wasn’t the same as…

The elephant pillow wasn’t the same as the picture. It didn’t have much foam to it. Not really good for the price.

3 de fevereiro de 2024
logotipo da PillowNap

Resposta de PillowNap

Hello,

We apologize for such a bad experience with our company. We checked our inbox and did not see any messages from you regarding the quality of your item. Always contact us first before leaving such a bad review. We're always here to help, and if an item arrives defective, we'll send a replacement as soon as possible.

Kind regards,
PillowNap team

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