I would definitely recommend! I found the website really easy to navigate with an excellent selection of pillows. Communication from Pillow World was very good throughout- they informed me when the or... Ver mais
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Veja o que dizem as avaliações
Placed order, assumption was that items in stock, ready for immediate despatch. Unfortunately had to chase a few days later, for an update on delivery. Items delivered a week later. Would be helpful... Ver mais
A empresa respondeu
After searching for a particular pillow to replace an existing very comfortable one I found it at Pillow World. With a discount available on that day it made the purchase a price I wanted to pay. Chec... Ver mais
A empresa respondeu
I was looking for something for my 85yr old mother who is suffering in this extreme heat to keep cool at night
Detalhes da empresa
Escrito pela empresa
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
Informações de contato
4,4
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order not received and no response from company
Placed an order on the 5th of Feb, received 2 emails since saying the order is on track, but no sign of it being dispatched. Reached out to customer services via email (the only point of contact I could find) on the 15th Feb not had a response, so emailed again more than 48 hours ago and still had no acknowledgement. I've come on here to find company responses stating they've ceased trading! What an absolute joke. If there's an issue, why keep sending messages stating it's on track when there is an issue? Don't even know how to request a refund since there is no response from their customer services leaving me out of pocket
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Paid for a pillow but never received one!
Placed my order on the 27th of January, and still haven't received my pillow. All I've received prior to the middle of February is numerous emails stating that my order has been delayed. Now it looks like Pillow World has stopped trading, and I've been left out of pocket with no pillow!
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Lost over £150 to these
After waiting over 2 weeks for my new pillows to be dispatched I just got an e-mail to say that they have now ceased trading and I have to go through my card provider to get my money back. Their website states they are opening soon. My advise is do not buy from here if/when they re-open because the chances are that is £160+ that I have now lost.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Ordered on 28th jan still not received
Ordered on 28th jan still not received
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
I am still waiting for my pillow I…
I am still waiting for my pillow I ordered it about two months ago, I’ve emailed them and no answer, appalling company, I can’t even get my money back
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
I have made an order almost two weeks…
I have made an order almost two weeks ago and still haven’t received anything. I tried to reach out to them twice already, but no answer. Very disappointed so far
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Do not buy! Company likely gone bust.
As per other recent reviews - This company has likely gone under. Have bought from here previously with no issue but this time there has been no contact since placing the order, the website is no longer functioning and the phone line constantly says they are closed even though they are normally 24/7.
Will be placing a charge back with my card provider.
Update 19/2 - received response email from CEO Greg Suthern stating that they have ceased trading after funding issues. Any orders placed that haven't been fulfilled won't be released and that I should attempt to claim my money back via a charge back with my card provider.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Where have the company gone?…
I ordered a Dunlopillo from this website on 10th February. I have had two automated emails saying the are working on my order but when I go to check when my order will be delivered
on to the website it's says it's Opening Soon.
I have tried emailing but had no response.
I'm getting very concerned now.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
No pillow arrived and website down
I ordered a pillow on the 4th February. Payment taken and received an order confirmation email. However nothing since. I have attempted to chase the order over email multiple times without replies and now the website appears to be down. Can anyone offer any explanation from pillow world??
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Impossible to try with plastic cover
Impossible to try with plastic cover, after putting a pillow case on I tried the pillow which was too hard but could not return as I had removed plastic. This was an expensive mistake so I would not recommend anyone to buy in case it’s not suitable.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re really sorry to hear how frustrating this experience has been, especially when the pillow turned out to be too firm for you!
We completely understand how difficult it is to judge comfort without trying a pillow first. Please note that, due to standard health and hygiene regulations in this industry, pillows cannot be returned once the plastic cover has been removed - this is to ensure the safety and cleanliness of products for all customers. We’re sorry this made it feel like an expensive mistake.
Good experience
Made a good choice buying our pillows at Pillow World Will recommend to family and friends .
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
I'm still waiting for my pillows one…
I'm still waiting for my pillows one week later.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Scam, do not buy
Scam. Website isn't available. Bought this based on the trust pilot reviews but the website went down. No communication from pillow world. It's not been 14 days and not even a dispatch email.
I've contacted my bank to get my money back.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
My order was never dispatched
My order was never dispatched within their quoted time limit (up to 14 working days). I chased them up in the middle of the process and customer support said it was due to be in their warehouse on that day while another email said it was stuck in the balkans. I had to issue chargeback with my bank for this order.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
To be honest if you have £80 to spend…
To be honest if you have £80 to spend on a pillow go to the shops to get one as at least there you can see it and feel what it is like before you commit to buying it. My pillow is like concrete and had I known that I would never have bought it. And you can't send it back once you have unpacked it - but how do you know what it is like whilst it is still in the packing. Don't buy online.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry to read how disappointed you’ve been with your pillow - that’s never the experience we want anyone to have.
Comfort is incredibly personal, and what feels supportive for one person can unfortunately feel far too firm for someone else. We completely understand how frustrating it must be to feel it isn’t right for you after opening it.
Scam company with fake website!!!
This is a dodgy company with a scam website, that you cannot access! no customer service whatsoever and keep sending automated emails, telling you your item will be dispatched soon. Its been weeks now and nothing. Avoid, avoid, avoid, its a scam.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Poor service, dreadful communication
I ordered a new pillow two weeks ago - they took my money and keep sending marketing emails, but when I contact them to ask what has happened to my order, I get no response. The website is down. What is going on?
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
DO NOT ORDER FROM THIS COMPANY!
Placed an order on the 1st February for 4 pillows, despite taking the payment within seconds the pliiows still haven’t arrived. There’s no response to emails, they don’t answer the phone. Do not order from this company! The customer service is non existent!
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Very easy to order from
Very easy to order from. Great selection to choose from. Quick delivery with great updates.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Unable to contact them
I found following my recent purchase I have been unable to access the site to read up about returns
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the worry and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, which means our website is currently unavailable and unfortunately a small number of recent orders have been affected.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
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