I would definitely recommend! I found the website really easy to navigate with an excellent selection of pillows. Communication from Pillow World was very good throughout- they informed me when the or... Ver mais
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Veja o que dizem as avaliações
Placed order, assumption was that items in stock, ready for immediate despatch. Unfortunately had to chase a few days later, for an update on delivery. Items delivered a week later. Would be helpful... Ver mais
A empresa respondeu
After searching for a particular pillow to replace an existing very comfortable one I found it at Pillow World. With a discount available on that day it made the purchase a price I wanted to pay. Chec... Ver mais
A empresa respondeu
I was looking for something for my 85yr old mother who is suffering in this extreme heat to keep cool at night
Detalhes da empresa
Escrito pela empresa
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
Informações de contato
4,4
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Another Shopify Con Artist Company?
Order was placed on 28th January and when I called on the 4th February, I was told they made a mistake on the ETA of 3-5 working days and should be instead 10-12 working days. Have been trying to be in touch for a couple of days but now neither the website nor the phone line are live. I feel completely misled and out of £170! The person I spoke to clearly knew the company was closing and instead of refunding, decided to con me! Hopefully PayPal will be able to retrieve my money!
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Placed an order in Sunday
Placed an order in Sunday. Got an order confirmation. Heard nothing since. So i headed to the website to track my order and their website says opening soon! I have sent an email and hope I get a reply so i can get a refund for the 80 quid pillow I've been longing for 😪😪
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
I have not received my pillow
I have not received my pillow. The website is down and no way of contacting them. AVOID!!!!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Very good service
The website was easy to use, the pillows were a very good price, there was good communication after buying and the delivery was quick. The pillows are very comfortable.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Great company
Great company, fast delivery. My new Dunlopillo seems to be helping me to sleep better and supports my neck.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
i was given such a great choice of…
i was given such a great choice of pillows and descriptions of them that it was very easy to decide which would be best for me
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Order process was fine (Feb 2)
Order process was fine (Feb 2)
What isn't ok is the number of emails saying.
We love you
We care about you
We're know you have an order
We'll process your order
We'll let you know when we're processing your order
We are definitely processing your order
We're on time to deliver your order when we did we said we would (they didn't actually say that i could see)
Enough with the emails, please just deliver my pillow - you're not rearing ducks ready for plucking!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
After seeing rhe pillows decided to…
After seeing rhe pillows decided to order and from the process of doing so kept informed all the way and have a great night's sleep love the pillows thankyou
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Easy to order and good delivery the…
Easy to order and good delivery the pillows are very comfortable for both of us who are side sleepers
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Good company but rubbish product
Can’t complain about the company not the quickest despatch and delivery but not the worst but the pillow on the other hand is utter rubbish a total waste of £65
Pillow small in size very thin and does nothing to assist sore neck pain that I’m trying to sort out. Back to the drawing board
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re really sorry to hear that the pillow hasn’t helped with your neck pain - that must be incredibly frustrating, especially when you were hoping it would make a difference.
While we’re pleased you found the service reasonable overall, we completely understand how disappointing it is when the product itself doesn’t meet expectations in terms of size, support or comfort.
New Dunlopillo
Great supportive pillow received in good time
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
No more " A Pain in the Neck"
Good customer service, prompt delivery, great product. The pillow is comfortable and support to head, neck & shoulders is as stated Thankyou
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Beware - ceased trading? order not sent, customer service don’t answer
BEWARE.
Order placed - tracking number provided but days later, the courier website still showing as they haven’t received the package from Pillow World.
Website down - says “opening soon”.
Customer service phoneline doesn’t answer and message says Closed.
No delivery date given but they sent an email around the time website went down to say order would be sent in line with original delivery date, which was never given. Looks like attempt to stall and hold off refund requests.
I noticed that most the 5 star reviews aren’t people saying they’re happy with the order - but rather that they’re “looking forward to receiving their order”. Which probably never came?
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
I have been looking for a site like…
I have been looking for a site like this for ages. One that explains what kind of pillows you sell and the prices of them.
Thank you so much!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Good website…
The website was clear and ordering was easy.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Bought a Tempur Comfort Cloud Medium…
Bought a Tempur Comfort Cloud Medium Pillow and the pillow smelt really musky, gave it a week and gave it an airing, but still really musky smell. Not sure how they are being stored but not a great experience.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience.
All of our pillows are stored in clean, dry, well-ventilated warehouse conditions, so this certainly isn’t something we’d expect. Very occasionally, a new pillow can have a temporary “new product” scent from sealed packaging, but this should normally fade after airing.
As this hasn’t improved for you, we’d really like to help - please get in touch with our customer care team so we can look into this properly for you.
Ease of use quick and convenient
Ease of use quick and convenient
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you for your feedback.
We’re glad to hear you found everything quick, convenient and easy to use.
Happy sleeping 💤
Very smooth easy experience
Very smooth easy experience
Wish all on line shopping was so easy
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thanks so much for your lovely review.
We’re really pleased you had such a smooth and easy experience -that’s exactly what we aim for.
Happy sleeping 💤
Straight forward in ordering
Straight forward in ordering
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pillow World
Thank you for taking the time to leave a review.
Great to hear you found the ordering process straightforward and hassle-free.
Happy sleeping 💤
Resposta da Pillow World
Thanks for your review.
We’re delighted to hear your order arrived quickly and that you’re happy with your pillow 😊
Happy sleeping 💤
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