I had just registered with Pinnacle Warranties, just twoday later i received a call from a Lady to inquire if I have received my documents. She went through with me and explained the terms and cond... Ver mais
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Veja o que dizem as avaliações
David simao So far, so good warranty company contacted me today. Had a conversation with me, asked if I was happy about everything and explained to me a few things, overall good experience so far.
A empresa respondeu
it feels like they set you up for a fail.... you need to provide so much most of which comes from the garage and requires removing parts etc to prove the point then you have to wait... the mechanics n... Ver mais
A empresa respondeu
We have recently extended our 3 month warranty with Pinnacle which came with our second hand car for another year. I had lots of questions as our vehicle is nearly 20 years old, I called a few times... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Manufacturer standard levels of protection and Roadside Rescue included. Industry leading claims service and same day payment. State of the art dealer portal and customer app for full control of registration, renewal and claim processing.
Informações de contato
Unit 81, The Wenta Business Centre, Colne Way, , WD24 7ND, Watford , Reino Unido
- 03300577101
- info@pinnaclewarranties.co.uk
- pinnaclewarranties.co.uk
3,8
Muito Bom
158 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We have recently extended our 3 month…
We have recently extended our 3 month warranty with Pinnacle which came with our second hand car for another year.
I had lots of questions as our vehicle is nearly 20 years old, I called a few times to ensure that the policy was for us,the advisors couldn't be any more helpful answering all our questions.
Then I received yet another call from them asking for us to read through our policy and any questions to call again, I couldn't be any happier with Pinnacle so far.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Sarah,
Thank you so much for your lovely review! 😊
We’re thrilled to hear that our team were able to answer all your questions and put your mind at ease.
We know that when you’ve got a nearly 20-year-old car, there can be a few extra questions to ask! 🚗 So it’s fantastic to hear that our advisors were on hand to help and make sure you felt confident in your cover.
We really appreciate you choosing Pinnacle and are so pleased you’re happy with us so far.
Kind regards,
Pinnacle Warranties
Haven’t got the chance to use yet but…
Haven’t got the chance to use yet but easy to set up.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Nat,
Thank you for taking the time to leave us a review! We’re pleased to hear that you found the warranty easy to set up.
We’d recommend giving our Claims Department a call so we can confirm your details and ensure everything is in place should you ever need to use your warranty.
Thank you for choosing Pinnacle, and we hope you continue to enjoy your vehicle!
Kind regards,
Pinnacle Warranties
Warrenty claim
First time used, easy to contact with friendly service, explained exactly and supplied details on the procedure. Have yet to get my claim resolved as yet as only just happened. Will report as it goes on
11 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Paul,
Thank you for taking the time to share your experience.
We’re pleased to hear that you found our team friendly and easy to contact, and that the claims process and next steps were clearly explained to you.
Thanks for choosing us!
Kind regards,
Pinnacle Warranties
Just purchased a Renault Clio and had 3…
Just purchased a Renault Clio and had 3 months warranty with pinnacle.They cover a lot more things than other suppliers and although I've not had to use,I have full confidence that if I needed to I'd be covered.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Paul,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re pleased with the level of cover provided by Pinnacle and that you have confidence in your warranty should you ever need to use it.
We hope you enjoy your new Renault Clio, and if you do ever need our assistance, our team will be happy to help. 🚗
Kind regards,
Pinnacle Warranties
Warranty provided by dealership whom…
Warranty provided by dealership whom motorhome purchased from so far no issues to report at need to claim at this time
10 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Caroline,
Thank you for taking the time to leave us a review.
We’re pleased to hear that everything has been running smoothly with your motorhome so far. We hope you continue to enjoy trouble-free travels, and should you ever need to make a claim, our team will be here to support you.
Safe travels!
Pinnacle Warranties
Easy and straight forward.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Grashan,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found the repair process fast and straightforward, and that our team was able to answer your questions and resolve everything quickly.
We really appreciate your kind words and your recommendation.
Kind regards,
Pinnacle Warranties
Took out warranty on the car I bought
Took out warranty on the car I bought, got instant cover and communications from Pinnacle, would highly recommend using them:)
7 de agosto de 2026
Avaliação não solicitada
Buying the warranty was nice and…
Buying the warranty was nice and straightforward. Documentation was well documented, making it easy to navigate and understand. The follow up call just after the purchase to see if we had any queries was a nice touch.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon,
Thank you for your kind review.
We're delighted to hear that you found the process of purchasing your warranty straightforward and that our documentation was clear and easy to understand.
We're also pleased that our follow-up call was helpful and made a positive impression. Thank you for choosing us, and we hope you continue to enjoy peace of mind with your warranty.
Kind Regard,
The Pinnacle Warranties Team.
Polite and not pushy
Luckily haven't had to use their services yet, but the gentleman on the phone was very knowledgeable and helpful.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Paula,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found our team member knowledgeable, helpful, and never pushy. Providing clear information and giving our customers the time and space to make the right decision is something we really value.
We hope you continue to have a positive experience with us, and if you ever need any assistance, our team will be happy to help.
Kind regards,
Pinnacle Warranties
Just purchased my policy
Just purchased my policy. Had a lovely phone call from a lady. We spoke about the policy and I was sled to double check my policy and if I was in happy or something does not feel right, to give them a call and they will go through all with me.
So far very helpful and everybody seemed friendly who I’ve spoken to
3 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Angela,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that you had a positive experience purchasing your agreement and that our team made you feel supported throughout the process. It's great to know our adviser took the time to explain everything and let you know we're here if you ever have any questions or want to review your cover.
We really appreciate your kind words about our friendly service, and we're always just a phone call away if there's anything else we can help with.
Thank you for choosing us!
Kind regards,
Pinnacle Warranties
I recently dealt with the team…
I recently dealt with the team regarding the warranty on my car, and I couldn't be happier with the service I received. The staff were absolutely first class from start to finish. They took the time to explain everything clearly, answered all of my questions, and made the whole process incredibly easy to understand.
The entire experience was completely hassle-free, and I felt looked after every step of the way. It's refreshing to receive such friendly, professional, and efficient customer service. I wouldn't hesitate to recommend them to anyone. Thank you for making everything so straightforward
5 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Andrew,
Thank you so much for taking the time to share your experience. We’re delighted to hear that our team was able to make the warranty process simple, clear, and hassle free for you.
Providing friendly, professional service and ensuring our customers feel supported throughout the process is extremely important to us, so it’s fantastic to know you felt looked after every step of the way. We really appreciate your kind words and your recommendation.
Thank you again for choosing us, and we’ll be here whenever you need us in the future.
Kind regards,
The Pinnacle Warranties Team
Car Repair
A very fast process for the 2 repairs to my car. Very easy to talk to someone with my query which was resolved quickly. 5*****
4 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning Lucy,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found the repair process fast and straightforward, and that our team was able to answer your questions and resolve everything quickly.
We really appreciate your kind words and your recommendation.
Kind regards,
Pinnacle Warranties
Polite and friendly customer service
Polite and friendly customer service, easy to set up warranty and reasonably priced. It's peace of mind but hope I don't really need to use it.
4 de agosto de 2026
Avaliação não solicitada
Informative
Informative, quick and easy process, if any actual future issues are dealt with in the same manner il be very impressed.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Lewis,
Thank you for your fantastic review!
We're delighted to hear that you found the process informative, quick, and easy.
We appreciate your confidence in us, and if you ever do need to make a claim, we'll do our very best to provide the same high level of service.
Thank you for choosing Pinnacle Warranties!
Kind Regards,
The Pinnacle Warranties Team.
Gearbox issue - claim rejected.
Had a gearbox issue .. they took 3 weeks to review the details -- during which they never contacted me unless chased - finally after many emails they said they couldn't find the part that the garage had said was required , despite the details of the part being sent over by the garage when the claim was raised. Then despite being told the car was poor to drive would not let me get the repair done without invalidating the warranty, and then finally rejecting the claim due to lack of previous service (despite it having a service less than a year ago). Not recommended, in my opinion - check the contract before letting your dealer sign you up when buying a car.
31 de julho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Steve,
Thank you for your feedback. We're sorry you were disappointed with your experience.
Following our assessment, we found that although the vehicle had received a general service, it had not been maintained in line with the manufacturer's servicing schedule, as the required gearbox service had not been carried out.
As outlined in our terms and conditions, vehicles must be maintained to the manufacturer's recommendations for warranty cover to remain valid, this was particularly relevant as the claim related to the gearbox.
If you'd like to discuss your claim further, please contact our customer service team.
Kind regards,
Pinnacle Warranties
Good customer service.
Today I was called by pinnacle warranties member of staff Katie, to make sure that I was happy with my new warranty on my recently purchase car, Katie explained all that I needed to know and was very helpful when I asked her some questions, alal in all good customer service, very satisfactory.
21 de julho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good morning,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that Katie was able to answer all of your questions and ensure you felt confident with your new warranty.
Providing clear, helpful service is something we pride ourselves on, so it's wonderful to know you had such a positive experience.
We really appreciate your feedback and hope you enjoy your new car.
If you need any assistance in the future, we're always here to help.
Kind Regards,
The Pinnacle Warranties Team.
Absolutely useless warranty company.
Absolutely useless warranty company.
I would not recommend them to any motor dealer or member of the public. My claim was rejected despite the warranty specifically listing the thermostat and housing as covered under the cooling system. They then argued that because the part was made from a non-metallic material, it wasn't covered, even though the policy wording appears to say otherwise.
The whole claims process was disappointing, and I was left feeling that they look for reasons to avoid paying legitimate claims rather than honouring the cover they advertise. If you're considering taking out a warranty with this company, make sure you read every exclusion carefully and don't assume that a part listed as covered will actually be accepted if you ever need to make a claim.
Based on my experience, I would not use this company again and cannot recommend them to anyone.
14 de julho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Joe,
We're sorry to hear that you're disappointed with the outcome of your claim.
Having carefully reviewed the information provided by both you and the repairing garage, our Engineering Department concluded that the failed thermostat housing fitted to your vehicle is manufactured from a non-metallic composite material. Whilst the warranty schedule lists the thermostat and housing as covered components, all cover is subject to the general terms, conditions and exclusions of the warranty agreement.
The warranty specifically excludes the failure, whether direct or indirect, of non-metallic components within the engine or transmission. In addition, the reported failure resulted in a coolant leak, and fluid leaks are also specifically excluded under the terms of the agreement.
For these reasons, the claim did not meet the contractual terms of the warranty and was declined. Following your complaint, the claim was reviewed again, but the original decision was upheld in accordance with the warranty terms and conditions.
We appreciate that this is not the outcome you were hoping for and understand your disappointment. If you would like to discuss the decision further, please contact our Complaints Department, who will be happy to assist.
Kind regards,
Pinnacle Warranties
Faulty suspension
When the car started making a knocking noise, from under the bonnet, I took it to a local garage for a diagnostic. It showed a fault with the suspension arm/ball joints. Pinnacle warranties assessed the claim and promptly approved the parts to be repaired.
6 de julho de 2026
Avaliação não solicitada
Resposta da Pinnaclewarranties
Good afternoon Harry,
Thank you for taking the time to share your experience.
We're pleased to hear that your claim was assessed promptly and that we were able to approve the repairs for your vehicle. We understand how concerning unexpected vehicle faults can be, so we're glad we could help get you back on the road as quickly as possible.
Thank you for choosing Pinnacle Warranties, and we appreciate your feedback.
Kind Regards,
The Pinnacle Warranties Team.
How can I give you a review as I have…
How can I give you a review as I have not had a claim yet???
1 de julho de 2026
Resposta da Pinnaclewarranties
Good morning Robert,
Thank you for your review.
We invite customers to leave a review once their warranty has been set up so we can gather feedback on the setup process itself. This helps us ensure that you're happy with the service you've received, that all of the necessary documentation has been provided, and that the entire process has been as smooth and straightforward as possible.
Kind regards,
Pinnacle Warranties
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