Edenmoor Avaliações 1.709

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’m so glad to have found you, as sadly, we have no butcher shop near us, and supermarket meat nowadays is just poor! The meat products at Edenmoor are excellent, obviously just another level, and my... Ver mais

Avaliado com 4 de um total de 5 estrelas

The cuts of meat that cant be bought from my area. Tha packaging is un believable (a new flower bed covered in lambswool). Black pudding with rhubarb. What a starter! I could go on but I have... Ver mais

Avaliado com 4 de um total de 5 estrelas

My thoughts are mixed - the flavour and tenderness of my pork joint was lovely, but it refused to make much crackling. I have been cooking for 50 years and am famous with friends and family for my cra... Ver mais

Detalhes da empresa

  1. Açougue
  2. Peixaria
  3. Produtor de Alimentos
  4. Loja de Alimentos Congelados
  5. Fornecedor de carnes
  6. Loja Avícola

Escrito pela empresa

Award-winning artisan butchers and farmers based in Cullompton, Devon. At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 86% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

Only place to buy your chicken

We have been buying our chicken (mainly) and other meats from Pipers for at least 7 years. I started to buy from them because I was concerned about the health and welfare of chickens and I didn't want to feed my family birds that had been pumped full of nasties. And you can really taste the difference in a Pipers chicken.
It is delicious with no shrinkage during the cooking like a supermarket chicken and the taste is always far superior to any other supplier. We had turkey steaks last night which were also very good. Pipers have also been supplying our Christmas turkey for years - I would never buy from anyone else. They are always moist and flavourful. The delivery is always spot on too.

17 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Im sorry that I am writing this review…

Im sorry that I am writing this review because its probably not practical for you to ship fresh meat,but because its frozen i really have been put off. I can get frozen meat from Iceland at the quarter of the price,ive have ordered enough times to know fresh is best,which i now order from another supplier on line,so being a chef in the past i know i personally would take fresh over frozen.

20 de dezembro de 2025
Avaliação não solicitada
logotipo da Edenmoor

Resposta de Edenmoor

Hi Carl,

Thank you for your feedback.

It’s worth clarifying that while our products are frozen, this is done to preserve the meat at peak condition immediately after preparation, not as a compromise on quality. The result is a product that is significantly higher in standard than typical frozen options.

Comparing our range to supermarkets such as Iceland isn’t a like-for-like comparison. Our meat is sourced, prepared, and handled to a much higher specification, which is reflected in both quality and price.

We can also see that you’ve placed five orders with us previously, which suggests you’ve experienced that difference first-hand. That’s why it’s surprising to hear this feedback now.

That said, we appreciate that our products won’t be for everyone, particularly if price is the main factor. We remain confident in the quality we provide and the standards we maintain.

Best Wishes,
James

Avaliado com 5 de um total de 5 estrelas

Simply excellent!

I found the whole experience of ordering and receiving goods to be faultless. Even contacting yourselves between ordering and receiving goods was excellent with you replying promptly. The goods I received were top class and I have no doubts about ordering from you again. Honestly if I had to score you it would be 10/10. 👍

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delicious, ethical and sustainable

It was easy to order online and equally easy to amend the order over the phone. The turkey breast joint and legs arrived well packed surrounded by ice packs. When cooked the turkey was delicious, tender moist and full of flavour. I used the confit method for the legs which worked well.

25 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Christmas goose and all the…

Christmas goose and all the trimmings we had from Edenmoor (Pipers Farm) was utterly delicious, beautifully packaged and top quality. Highly recommend.

25 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had a Christmas ham

We had a Christmas ham , probably the best ever. It was easy to order , arrived as predicted, beautifully packaged. Can’t recommend highly enough.

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order. Delivered when they said it would be and quality and flavour was very good. Appreciate their care for the animals in all respects

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Don't buy chicken pieces

The whole chickens were as ever delicious. The chicken thighs and drumsticks were very disappointing. This has not been the case before.

26 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

disappointed in customer service

disappointed in customer service. Ordered 2 x 4 multi packs of meat pies. Unfortunately, the mixed pies did not have any labels on showing whether steak/game/squash or chicken. Based on top of pies concluded which 2 of them where but unfortunately 2 plain pie tops did not show which were steak and which Game. I asked customer service, who apologised for this but seemingly not willing to check with bakery which they could be. So family birthday meal will be a guess the filling! Cannot comment on quality of pies as not yet used. Just very disappointed in the lack of customer service help.

10 de março de 2026
Avaliação não solicitada
logotipo da Edenmoor

Resposta de Edenmoor

Hi Richard,

We’re really sorry to hear this and appreciate you bringing it to our attention. The mixed pie packs should always be clearly labelled, and we apologise that this wasn’t the case with your order. We understand how frustrating that must be, especially for a family celebration. We’ll raise this with our bakery team to make sure it doesn’t happen again.

Best Wishes,
James

Avaliado com 3 de um total de 5 estrelas

Other companies out there

I hadn’t ordered for a couple of years and after being a little heavily hit by emails due to the name change of the company, decided to put in an order for a mixture of meat. Although I can’t deny the ethics, rearing and taste of the products, I have to say there are other companies out there doing just the same and what sets them apart is; 1. No delivery charges over a certain amount (£40 in some cases) and offering quicker more flexible delivery options. 2. The meat does not arrive frozen, but fresh, giving you control over whether you are wanting to use on the day of delivery, plus in my experience, frozen items are discounted against fresh with some companies and EDENMOOR just don’t compete on this on a like for like basis. The price and portion sizes with delivery on top is just not value for money. I would urge people to shop around a little more. I have found a company closer to where I live with the same ethics and rearing credentials who provide fresh, good quality and decently priced for the weight meat, quickly delivered with no delivery charges over £40. I will not be ordering from here again.

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Edenmoor

Resposta de Edenmoor

Hi Gail,

Thank you for taking the time to leave such a detailed review and for giving Edenmoor another try after a couple of years away. We genuinely appreciate your feedback.

We’re really pleased to hear that you recognised the ethics behind our farming, as well as the quality and taste of the meat. Those principles remain at the heart of everything we do, from how our animals are reared to how the products reach our customers.

We understand your points regarding delivery charges, frozen versus fresh products, and overall value. Our meat is frozen at peak freshness shortly after butchery to lock in quality, reduce waste, and allow us to deliver nationwide while maintaining the high welfare and sourcing standards we’re committed to. This approach also helps ensure consistency for customers who may not be able to receive deliveries immediately.

That said, we completely appreciate that different customers have different preferences when it comes to delivery options, pricing structures, and whether meat arrives fresh or frozen. Feedback like yours is really helpful and is something our team regularly reviews as we continue to improve our service.

While we’re sorry to hear you won’t be ordering again at this stage, we’re grateful you gave us another try and for recognising the work that goes into our farming and products. We wish you all the best with the supplier you’ve found locally, and our door is always open should you decide to return in the future.

Best Wishes,
James

Avaliado com 5 de um total de 5 estrelas

Very happy customer.

My delivery was great. The choices available are great. And, as expected, the food was beyond great and far better than you'll
get at any supermarket.
All in all, money well spent...

11 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Not going back to supermarket meat ever again

I made the decision to purchase meat from small UK farms that treat their animals well and slaughtered in a humane manner. Edenmoor/Pipers Farm fit that brief and I must say, the products I have tried so far have been outstanding. The bavette steak was delicious, it's not a cut I was familiar with, but it was juicy and delicious. Ordering is easy, delivery excellent too.

6 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought the venison and the free‑range…

I bought the venison and the free‑range chicken burgers from Pipers Farm and was really pleased with both. The venison was lean, clean-tasting, and perfect for healthy meals, and the chicken burgers were light, flavourful, and felt genuinely wholesome. Everything cooked evenly and tasted like proper, responsibly raised meat. A great choice if you’re trying to eat well without compromising on quality

23 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Pricing transparency not declaring weight as per UK consumer law

The issue is choice of Edenmoor to not label transparent pricing information and thus affecting possible choices to be made by customers.

Products sold by “portion size” did not display net weight at the point of online sale. An '8 size' (1.9 kilos) cost twice the price of a 4 size (1.5 kilos) portion. Had I been able to see the sizes I would have bought 3 4 portion sizes and received an additional kilo for the same price.

Under UK consumer protection regulations, key information such as quantity needs to be clear and available before purchase. Portion descriptions alone are subjective and do not provide the same transparency as weight.

I raised this with the company and was surprised and sad to not be well met. They have since confirmed they are satisfied with their current approach and do not intend to change it. Citizens Advice have advised that the matter will be referred to Trading Standards.

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Edenmoor

Resposta de Edenmoor

Hi Gayano,

Thank you for taking the time to leave us a review.

I'm sorry to hear that you were unhappy with the information given to you after the discussion with our customer services department.

We do hope you enjoy the items that you have ordered.

Best Wishes,
James

Avaliado com 5 de um total de 5 estrelas

Wonderful products

Great service ,easy to navigate website
Top quality products
Native breed Pork chops best ever
Red ruby steaks are succulent , best steak ever
Delivered on time

21 de fevereiro de 2026
Avaliação não solicitada

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