Piraeus Avaliações 53

Σήμερα 10 Αυγούστου 2025 τους ενημέρωσα ότι δεν έλαβα ποτέ την χρεωστική μου κάρτα. Στην τηλεφωνική επικοινωνία που είχα ακύρωσαν την κάρτα την οποία δεν είχα λάβει και με χρέωσαν χωρίς να έχω λάβει άλλη κάρτα. Πριν καλά-καλά επιβεβαιώσω την ακύρωση η υπάλληλος προχώρησε χωρίς την άδειά μου εννοείται συζητήσαμε για την επίσκεψή μου στο κατάστημα. Απαράδεκτη υποστήριξη απαράδεκτη τράπεζα. Η κάθε συναλλαγή μαζί τους αποτελεί και πρόβλημα. Απορώ πως δεν έχουν κλείσει ακόμα.

If you are receiving money electronically from anywhere other than Greece, expect the money to go missing anywhere from 3 to 6 weeks, even though you have received confirmation from the sending bank that Pireaus have received the money.
If you complain you will be treated like an idiot and no one can find where in their own system your money is.
At this point you will have to commission a lawyer to threaten legal action.
If you are sending money, your account will be debited instantly but the recipient bank will not receive it for several days.
Branches may be closed without notice during the summer for any reason like "Beach day" or "Backgammon competition" or simply "Closed for a frappe coffee"
And don't even think of asking for a replacement debit card if yours is damaged after 5 years. It is easier to ask for a loan than to get a replacement card.
The service should be categorised as criminally incompetent. CRIMINALLY Incompetent.

Η Τράπεζα Πειραιώς επέδειξε πλήρη αδιαφορία απέναντι σε ηλικιωμένο άτομο. Η 76χρονη μητέρα μου έμεινε χωρίς πρόσβαση στα χρήματά της επειδή έληξε η κάρτα της και δεν μπήκαν καν στον κόπο να της στείλουν καινούργια. Όταν καλέσαμε για βοήθεια, η υπάλληλος της έκλεισε το τηλέφωνο χωρίς καμία εξήγηση ή υποστήριξη.

Μας άφησαν όλο το Σαββατοκύριακο χωρίς δυνατότητα ανάληψης, χωρίς εναλλακτική λύση και χωρίς ίχνος επαγγελματισμού ή σεβασμού. Πρόκειται για απαράδεκτη, απάνθρωπη και ανεύθυνη αντιμετώπιση, ιδιαίτερα όταν πρόκειται για ευάλωτες ομάδες όπως οι ηλικιωμένοι.

Μετά από αυτό το περιστατικό, η μητέρα μου δεν επιθυμεί να αφήσει ούτε ένα ευρώ στον λογαριασμό της και σκοπεύουμε να μεταφέρουμε τα χρήματα σε άλλη τράπεζα. Αν μη τι άλλο, θα έπρεπε να ντρέπεστε.

Worst bank! They turned their offices in a coffee shops, but without coffee! The employees are always late for the appointments and absolutely rude and arrogant and lazy! I am closing my account there and i wish then fast fallite!

Κλέφτες,μικροαπατεωνες βάζουν χρέωση 2 ευρώ ανάληψη και 1,5 για ερώτηση υπολοίπου, ξεφτίλα,κατάντια....ΜΑΚΡΙΑ ΠΑΙΔΙΑ ΟΙ ΤΥΠΟΙ ΕΙΝΑΙ ΑΔΙΣΤΑΚΤΟΙ.

worst bank in Greece if lost your login or password the lock the account and you have to call them in Athens and spend 1 hour to sort it out

There is incompetence, and then there is Piraeus Bank. Incompetence is way, way, WAY better. The EU should never have bailed out any of the Greek banks, but this one in particular is a raging dumpster fire of incompetence. Thanks to them and their "systems" being upgraded... at 11 pm on a weeknight, I lost a special for which a transaction had to be made by midnight, and I could not even log in to my online banking via any method. Their "customer service," after listening to literally 10 minutes of nonstop recorded messages that could not be skipped before even being placed on hold, told me they were upgrading the systems at that time and that even they didn't have access. Sums it up for this disaster of a bank.

BEWARE!
If you a foreigner or elderly while opening an account with them they will cheat you to sign up for their insurance comany called "Piraeus Agency Solutions S.A." without even telling you while you sign 50 pages in a row and they will charge you 30 euros commision directly from your bank account every year !

If you are a young local they might just ask and insist to sign up for this.

Disgusting comany & workers that take a commision from that !

Πολύ καλή εμπειρία και πήγε πολύ ομαλά η διαδικασία
5⭐

the worst bank ever, cannot get in touch in case of an emergency during weekends unless a card is stolen!!!

I have verified my details with all the banks and the national web gate except for Piraeus Bank Eutixidou &frinis. Pagrati Athens They are unacceptable and untrained employees and the only thing they have been trained in is how not to serve costumers. Avoid them If I had the opportunity to send a letter to the owner of the company it would make me extremely happy but I know that if I make complaints they will definitely go in the trash can.

They should have been bankrupt since many years. The worst greek bank. Involved in all the bank scandals. The most expensive and overcharging bank. Offering nothing!! They charge for everything high commissions

Worst bank, one of the worst customer services i ever had!! They send my new credit card to an old adress, even though I stated my new adress. Now the card is gone and i have to go to the branch to get it, but they dont answer the phone! STAY AWAY

I am visited branch in Sigrou Fix.Rania Athanasopoulou helped me big time.She was very helpful and professional.Approached to my problem with all understanding .

Obsurd processes, Obsurd customer service. Stay away! The customer service line keeps hanging up on you and refuses connection with a reap person. I changed my card withdrawal limit, and I could not withdraw the said amount form any atm. Also, the bank charges intrabank fees, which is illegal! The latest law has abolished those fees.

Customer service, similar to other Banks in Greece such as Alpha & Ethniki, of poor quality. It is my perception, the customer is treated as second tier, definitely not with sincere ordinary & appropriate respect. They are indifferent and unprofessional, which leads them being rude after all. More or less this is my perception for the majority of the businesses, nowadays, in many countries such as Germany, the US, definitely not only in Greece. It is like an epidemic.

worst bank and worst experience ever. they been trying to send me a new card to replace my old one. they been trying for three months. THREE WHOLE MONTHS. they cannot send it to my home, to the correct address. this is just ridiculous. even more ridiculous is the fact they want to to charge me 6 euros for the new card replacement. it is not even my fault and they charge me for their incompetence. its not about the price, its about principles. i will try to get as far away from this bank as possible.

as for the customer service, it is probably the worst experience i have ever had in my life. it takes top spot alongside turkish airlines in this matter.

i can't stretch enough how bad this bank and its services are.

A new coat of paint: same old service

Piraeus Bank's recent makeover is undeniably impressive. The updated aesthetics have created a more modern and inviting atmosphere. However, while the physical transformation is undeniable, the underlying customer experience remains unchanged. The bank teller's lack of eye contact makes me feel ignored.

It's a reminder that while a fresh look can set the stage, it's the people and the service that truly define a business. Unfortunately, the same indifference and lack of concern that customers have long experienced continue to plague the bank's interactions.

True transformation requires a holistic approach, addressing both the physical environment and the cultural aspects of the organization. Until Piraeus Bank can align these two elements, the customer experience will remain stagnant.

#CustomerExperience #CustomerService #WorkplaceCulture #ServiceMatters #Greece #PiraeusBank
#Unchanged #SameOld #PoorService #NeedImprovement #ServiceFail #BankFail #PiraeusBankFail

Second trip to the Corinth branch. One word appalling. Too many staff floating around being busy whilst ten deep queues wait to be served.A
I arrived at 8.55am and have stood waiting to be served . No one is ahead of me!!!Flex cash member of staff walked off 25 minutes ago! No one has been to replace 🙈

Worst customer service ever! Not designed to assist the customer, not efficient at all!
It might take you ages to solve a single problem!
They don't know their own internal regulations.
Wish they could hear us... but they don't care...