Pisoria Avaliações 

147
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a great experience with Pisoria, especially with Liana Soriano. She was incredibly helpful from the beginning of the process right through to the end, and has continued to be supportive even aft... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Luis was fantastic, very nice, knowledgeable and on time. Very good follow ups without being intrusive. Really liked it.

Avaliado com 5 de um total de 5 estrelas

Fast and efficient referencing checks from Liana and her team. The viewing was smooth and friendly, provided by Abraham. All my questions were answered fast as well by Luis.

A empresa respondeu

Detalhes da empresa

  1. Companhia gestora de propriedade

Escrito pela empresa

Pisoria offers flats and flatsharing accommodation across London. Uniquely, Pisoria provides a full service to its tenants for a simple, single monthly fee. - All bills are included; - All properties come with fast-speed wifi broadband; - All properties have a cleaning service; - Additional furniture will be added at your request; - Most flats come with a wall-mounted flat screen TV; - No need to use an estate agent, so no need to pay a finders fee.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

147 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(147)

70 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Agent Zak was really nice and helpful

Agent Zak was really nice and helpful. Quick to respond and always very clear.

24 de agosto de 2023
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for your kind feedback. Zak will be delighted to hear his clear communication, responsiveness and helpful approach made your experience such a positive one.

Avaliado com 4 de um total de 5 estrelas

Agent was very helpful

Our agent Zak was very helpful, even though we were disorganised ourselves. Didn't end up taking the rooms but couldn't have asked for more from Zak.

26 de julho de 2023
Avaliação não solicitada
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Resposta da Pisoria

Thank you for your thoughtful feedback. We’re delighted Zak’s patience, support and professionalism made such a positive impression, even though the rooms weren’t the right fit in the end.

Avaliado com 5 de um total de 5 estrelas

Pisoria is a great tenancy agency

Pisoria is a great tenancy agency, all staff are helpful and nice, specially Dedar. Many thanks!

17 de julho de 2023
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for your lovely feedback. Dedar and the team will be delighted to hear their helpful and friendly approach made your experience with Pisoria such a positive one.

Avaliado com 5 de um total de 5 estrelas

Great help from Ahmed

Ahmed made my experience with Pisoria better than expected in the end of my tenancy as he helped a lot with the moving out procedures and acted fast as required for the urgent matters.

23 de dezembro de 2022
Avaliação não solicitada
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Resposta da Pisoria

Thank you for your kind feedback. Ahmed will be delighted to hear his quick support and assistance during the move-out process helped make the end of your tenancy a positive experience.

Avaliado com 1 de um total de 5 estrelas

Landlords don't use this company

Landlords - do not use this company.
Firstly, I agreed a fee rate with Andrew Saleh on the phone. No mention was made of any other fees but once they found a tenant I was hit with other fees I hadn't been informed about. Had I known about these extra fees I would never have agreed the fee rate I did. Very underhanded.
They charged over £2,000 for finding four tenants: each one of these was amongst the worst tenants I have ever had.
One had mental health problems and was abusive to other tenants.
One was so unhygenic that all the other tenants threatened to leave if he didn't go. Fortunately, he left.
One needed constant chasing for rent and his share of utility bills.
One wouldn't clean up his mess in the kitchen and elsewhere, putting dirty dishes in a clean dishwasher for example.
As I say, landlords, use this company at your peril!

16 de dezembro de 2021
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Hi Rob - I’m sorry to note your comments and dissatisfaction. All of our landlord fees are clearly stated in our landlord contracts and on our website.
You asked us to provide a Let-Only service, so we were not at all involved or responsible for the behaviour or compliance of the tenants once they moved in - you kept this service with your long-standing and trusted property manager.
We found tenants for you rapidly during a period still heavily affected by Covid when many landlords had empty properties. We properly referenced and credit checked those tenants. Had you asked us to fully manage the tenancies we could have helped to chase and collect late payments, and deal with all tenant issues in the property. Unfortunately, since you did not ask us to provide this service this was left to your own property manager, and so we feel that it is more than a little unfair to criticise us for problems experienced under that management.
Nonetheless, I do hope that you have been able to resolve the difficulties that you are experiencing in your properties.

Avaliado com 5 de um total de 5 estrelas

Vivek was extremely helpful in finding…

Vivek was extremely helpful in finding me a room in London. Two thumbs up!

1 de agosto de 2022
Avaliação não solicitada
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Resposta da Pisoria

Thank you for your lovely feedback. Vivek will be delighted to hear his support helped you find the right room in London so smoothly.

Avaliado com 5 de um total de 5 estrelas

I found a good room with Vivek in…

I found a good room with Vivek in London, top notch service and professionalism

31 de julho de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for the fantastic feedback. Vivek will be delighted to hear his professionalism and support helped you find a great room in London.

Avaliado com 5 de um total de 5 estrelas

Just moved in to a great flat in East…

Just moved in to a great flat in East London thanks to Vivek! He was very knowledgeable and answered any questions I had very promptly.

28 de julho de 2022
Avaliação não solicitada
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Resposta da Pisoria

Thank you for your lovely feedback. We’re delighted Vivek’s knowledge and quick communication helped make your move into your new East London flat such a positive experience.

Avaliado com 5 de um total de 5 estrelas

Had a solid experience with Pisoria

Had a solid experience with Pisoria. Got a good variety of rooms around East London and Vivek was very helpful in showing me around and choosing the right one.

27 de julho de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for your kind feedback. We’re delighted Vivek’s support and guidance helped you explore the options and find the right room in East London.

Avaliado com 5 de um total de 5 estrelas

Vivek was amazing

Vivek was amazing, he was calm, polite and most important honest and upfront about everything. Thanks you pisora for everything.

1 de junho de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for your wonderful feedback. Vivek will be delighted to hear his honest, calm and professional approach made your experience with Pisoria such a positive one.

Avaliado com 5 de um total de 5 estrelas

Had a lovely experience with Pisoria

Had a lovely experience with Pisoria. They’ve got a wonderful portfolio of rooms all over east London and Vivek was very accommodating in helping me find the right one!

31 de maio de 2022
Avaliação não solicitada
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Resposta da Pisoria

Thank you for your lovely feedback. We’re delighted Vivek’s accommodating support helped you find the right room from our East London portfolio and made your experience such a positive one.

Avaliado com 5 de um total de 5 estrelas

I asked two different persons to show…

I asked two different persons to show me the same room and Vivek was the one who took the time to show it to me. He always was there to answer me any question and always kept track of the process!

31 de maio de 2022
Avaliação não solicitada
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Resposta da Pisoria

Thank you for your thoughtful feedback. Vivek will be delighted to hear his dedication, communication and support throughout the process made such a positive difference to your experience.

Avaliado com 4 de um total de 5 estrelas

Nik was really helpful

Nik was really helpful, professional and responsive. He helped me a lot during my research for a flat in London. I'd highly recommend! Thanks again Nik!

30 de maio de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for the wonderful feedback and recommendation. Nik will be delighted to hear his professionalism, responsiveness and support made your flat search in London such a positive experience.

Avaliado com 5 de um total de 5 estrelas

I was struggling to find a place in…

I was struggling to find a place in London. But Nik was really helpful and got everything organised as soon as possible. Such a professional service. A huge thanks to Nik.

28 de maio de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for your lovely feedback. We’re delighted Nik’s professionalism and quick support helped make your property search in London much easier and less stressful.

Avaliado com 5 de um total de 5 estrelas

Great experience thanks to Nik

Nik was very professional, responsive, and helpful in my rental process. Moving from abroad is hard so it was great having someone help streamline the rental process for me. He was quick and diligent with moving things forward. Highly recommend and getting in touch with him!

27 de maio de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for the fantastic feedback and recommendation. Nik will be delighted to hear his professionalism and responsiveness helped make your move from abroad and rental process smooth and stress-free.

Avaliado com 4 de um total de 5 estrelas

I found one of their flats on SpareRoom…

I found one of their flats on SpareRoom and their agent Vivek helped me through the rental process. Everything went pretty smooth, but Pisoria could’ve been a bit more responsive regarding everything. Overall, a positive experience.

26 de abril de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for your honest feedback. We’re delighted Vivek helped make the rental process smooth, and we appreciate your comments regarding responsiveness as we continue improving our service.

Avaliado com 1 de um total de 5 estrelas

STAY AWAY FROM PISORIA

Like many of us I had an ok experiencing signing up. They were amazing when it came time to confirm me to sign. But like other people have mentioned once you sign you are on your own.

Pisoria has one of the worst customer service ethics I've ever come across.

As a company they are neglectful and they really don't care about anything but money.

My flatmate and I reached out to them via email since October and have been ignored to this day and we moved out last month (everything was broken before I moved in).
- They canceled the cleaner that barley came on every two weeks and continued to charge us. We only found out because my flatmate called the landlord and they said that this "Alex" person told them they would save money by cancelling but we were never notified when we confronted them about it that's when they started to ignore us. We were charged throught for a cleaner that never came. I put my notice in and they responded by continuing to ignore us but serving my flatmate with notice to leave the same time as me.
- I Would recommend that you only speak to these people via email to have what they say as proof in writing so that they don't lie on you.
- They will do whatever they want, scheduling "investigations" without giving you the reason but coming in whenever they please.
- When it came time for viewings that was even more ridiculous. They sent someone called Anthony who only gave us the legal 24 hours notice for one viewing. One time he confirmed a 6 o clock viewing and showed up at 7 with no notice at all. Again TERRIBLE customer service.

To this date they have not reached out to myself or my flatmate about the services in our MA that are contractually meant
To be there but they don't provide. Nothing about the money they owe us but will expect you to follow the rules.

I've put a full complaint through the property redress scheme everything mentioned here.

DO NOT SIGN WITH THEM

1 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time looking for a flatshare in…

First time looking for a flatshare in London. Vivek made the process smooth and easy for me, was able to get everything sorted quick. Also very professional and responsive

31 de março de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for your lovely feedback. We’re delighted Vivek’s professionalism and responsiveness helped make your first flatshare experience in London smooth and stress-free.

Avaliado com 5 de um total de 5 estrelas

Just moved to London for a job

Just moved to London for a job, Vivek helped set me up with a great room close to my workplace. Excited to move in!

31 de março de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for your kind feedback. We’re delighted Vivek could help you find a great room close to work and make your move to London an exciting start.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Want to give a big thank you to Vivek and the team at Pisoria! Vivek was very proactive, knowledgeable and easy to get a hold of - all things you need in an estate agent when looking for a new property to rent.

28 de fevereiro de 2022
Avaliação não solicitada
logotipo da Pisoria

Resposta da Pisoria

Thank you for the wonderful feedback. Vivek and the team will be delighted to hear his proactive, knowledgeable and approachable support made your property search such a positive experience.

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