I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... Ver mais
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Veja o que dizem as avaliações
I’ve been using Pixel Film Studios plugins with Final Cut Pro since 2017. I started with their transition effects, and now I rely on their tracking tools daily—they consistently deliver excellent res... Ver mais
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A great source of professional plugins, which for Final Cut can be a somewhat limited choice. Very good email support, Ive had a few issues over the years with their plugins, but typically easy enough... Ver mais
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I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. I purchased a Pixel Film Studios stabilizer plugin and signed up using my Google account, whi... Ver mais
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Detalhes da empresa
Escrito pela empresa
Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
Informações de contato
120 Vantis, 92656, Aliso Viejo, Estados Unidos
- 949-540-6752
- support@pixelfilmstudios.com
- pixelfilmstudios.com
4,2
Muito Bom
824 avaliações
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a problem installing some…
I had a problem installing some plugins. I was able to describe my problem via chat. A short time later I received an email with a detailed description of how to solve the problem and it worked sensationally. Many thanks again to Pixelfilmstudio support. Thank you very much!
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Marco,
Thank you so much for the glowing review! We're thrilled to hear that our support team was able to help you resolve the issue quickly and effectively. Your kind words mean a lot to us and motivate us to keep delivering great service.
If you ever need assistance again, don’t hesitate to reach out. Enjoy creating with your plugins!
Best regards,
The Pixel Film Studios Team
Great customer service
Customer service is response and great! Most of the plug ins are relatively straightforward with the user guides -
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Cole,
Thank you for the fantastic review! We're so glad to hear that you had a great experience with our customer service and found our plugins straightforward to use with the help of the user guides.
Your feedback inspires us to keep improving and delivering top-notch tools for creators like you. If you ever need assistance or have suggestions, we're just a message away!
Happy editing,
The Pixel Film Studios Team
Super great customer service
Super great customer service! When the plugin I was using didn't work they were more than willing to not only refund me the cost of the plugin with NO HASSLE but they also offered me time with a developer and a screen share to help figure out the problem.
So, what was originally a bad experience turned out to be a GREAT experience. The problem was solved and I'm happily using my new plugin!
27 de novembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Sandee,
Thank you so much for sharing your experience! We're thrilled to hear that our customer service team was able to turn things around and make your experience a positive one. Going the extra mile to ensure you're satisfied is always our goal, and we're glad we could solve the issue and get you back to creating with your new plugin.
If you ever need anything else, don't hesitate to reach out. Happy editing, and thank you for being part of the Pixel Film Studios community!
Best regards,
The Pixel Film Studios Team
Been using their product for over 4+…
Been using their product for over 4+ years! Great for any creative out there, pro OR beginner.
15 de novembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Tim,
Thank you for your loyalty and for sharing your experience! We're thrilled to hear that you've been using our products for over 4 years and that they’ve been helpful to you!
Your feedback means a lot to us, and we’re always looking for ways to improve. If there’s anything we can do to make your experience even better, feel free to let us know.
Happy creating,
The Pixel Film Studios Team
Almost perfect
I have already purchased many softwares, and most of them served in my profession.
The after-sales service is very good because I have already had problems following updates of Final Cut, and a solution has always been found.
The software could be a little more intuitive to use, but for the price it's very nice.
26 de novembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Pascal,
Thank you for your thoughtful review and for choosing Pixel Film Studios for your professional projects! We're happy to hear that our after-sales support has been able to assist you effectively, especially with Final Cut updates.
We appreciate your feedback about the software's intuitiveness and will keep it in mind as we continue to improve our products. Your satisfaction and success are our priorities, and we’re glad to know you find value in what we offer.
If you have any other suggestions or need assistance, don’t hesitate to reach out!
Best regards,
The Pixel Film Studios Team
Good affordable plugins and even better service
I've been using PFS plugins, effects and transitions for over ten years now. Love their creativity and it saves me a lot of time. Offcourse now and then after an update from fcpx there is some action needed, but the support from the Pixel Film Studios Support is good and fast. Please keep on continuing the good work!
26 de novembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Eelco,
Thank you for your wonderful review and for being a loyal Pixel Film Studios user for over ten years! We're so glad our plugins, effects, and transitions have been a creative and time-saving asset for you.
We appreciate your understanding when updates to Final Cut Pro require adjustments, and we’re thrilled to know our support team has been there to assist you quickly. Your encouragement means the world to us, and we’re committed to continuing to deliver great tools and service for creators like you.
Happy editing,
The Pixel Film Studios Team
Impressive support
After an initial delay in getting a support response, the team did eventually get back to me and helped me on the spot! - After being unable to get the plugin working after the FCPX update, they called me in the UK and took over my computer screen and were able to diagnose and fix the problem. I honestly am so grateful for what they did for me tonight at a moments notice. Really pleased as the problem was a tricky one to solve and couldn’t have for it myself.
25 de novembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Ben,
Thank you for taking the time to share your experience! We're so glad we could assist you in resolving the tricky issue with your plugin after the FCPX update. Our team strives to provide hands-on support whenever needed, and it's great to hear that the screen-sharing session made a difference.
We truly appreciate your patience during the initial delay and are thrilled we could turn things around for you. If you ever need help again, don’t hesitate to reach out—we’re here for you!
Happy editing,
The Pixel Film Studios Team
Plugin‘s and customer support that doesn’t work
I purchased a plugin called „brush glow“ and it doesn’t work with FCPXI. I contacted them the same day (8 days ago) and I only got an automated answer with a link to a so called „awesome ticket“. In there i understood that they are aware about this issue, but don’t mention it on there product site. That would make everybody’s life much easier. They also say they are working on it and the customers need to check there website for updates, instead of getting informed from them. Till today no response from them.
17 de novembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Niko,
We’re sorry to hear about your frustration and appreciate your feedback. Our team did release an update for **FCPX Brush Glow** on **12/06/24** to ensure compatibility with FCP 11. If you haven’t already, please download the latest version from your account, and it should resolve the issue. Our developers are working on additional improvements as well.
Regarding support, we apologize for the delay as we wish to only provide the best support, however, we understand that this communication fell through the cracks and hope to make it right!
Please email support@pixelfilmstudios.com and let us know what happened and we will help make it right! Let us know your order number for the purchase and the PFS account email and we will resolve this issue. We look forward to getting you back to happy!! :)
Best,
The Pixel Film Studios Team
FCPX Stabilizer 2.0 Genuine review
I’ve been using FCPX Stabilizer 2.0, and it’s been a game-changer! It works pretty well most of the time. You can stabilize your footage with just one click, and the process is super fast.
I’ve had a couple of issues with the plugin
Sometimes, if I add the wrong effects, like the 4K plugin to a 1080p footage, it shows an error message. In that case, I just close the FCP and reopen the app. Another issue I’ve run into is that when a new update for FCP is released, sometimes the plugin doesn’t work. I contacted the customer care team about this, and they said they’re launching an update for the plugin.
Overall, I am happy with the plugins. If any issues happen, customer care is there for support, which is a good positive.
20 de novembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Joseph,
Thank you for taking the time to share your experience with FCPX Stabilizer 2.0! We’re glad to hear that the plugin has been a game-changer for you and that you’re enjoying its speed and ease of use.
We appreciate your honest feedback regarding the occasional compatibility issues and error messages. We’re constantly working on updates to ensure our plugins work seamlessly with the latest versions of Final Cut Pro. It’s great to know that our customer care team was able to assist you, and we’ll continue striving to improve both our products and support.
If you have any further suggestions or questions, feel free to reach out. Your input is invaluable to us.
Thanks again for your support!
Sincerely,
The Pixel Film Studios Team
Red Screen Error seit Jahren!
Ich benutze die Plugins von Pixel Film Studios bereits seit Jahren und habe viel Geld ausgegeben. Diese sind das Geld nicht wert und eine völlige Entäuschung. Nach einiger Zeit erscheint bei unterschiedlichen Plugins ein Error (red screen error). Ich habe auch schon den Kundendienst kontaktiert, aber nach einer gewissen Zeit wiederholt sich der Fehler und man fängt von vorne an. Das Problem bekommt Pixel Film Studios nicht gelöst und deshalb möchte ich alle vor dem Einkauf warnen!
1 de maio de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu hinterlassen. Es tut uns leid, dass Sie mit unseren Produkten unangenehme Erfahrungen gemacht haben. Wir tun unser Bestes, um sicherzustellen, dass unsere Plugins auf dem neuesten Stand sind und mit den neuesten Versionen von FCP funktionieren.
Aufgrund Ihrer Bewertung sind wir nicht sicher, ob Sie aufgrund eines Updates von FCP oder MacOS rote Bildschirme erhalten, aber wir verstehen, dass Updates von MacOS und/oder Final Cut Pro manchmal Probleme für vorhandene Plugins verursachen können. Wir erhalten die Final Cut Pro- und MacOS-Updates gleichzeitig mit der Allgemeinheit, daher danken wir Ihnen für Ihre Geduld während dieser neuen Veröffentlichungszeiträume, während wir daran arbeiten, Patches für die Plugins auf den neuesten Versionen von MacOS und Final Cut Pro zu erstellen.
Rote Bildschirme sind im Allgemeinen relativ einfach für Benutzer zu beheben, die noch ältere Versionen von MacOS und FCP verwenden, die mit den Plugins kompatibel sind.
Falls Sie dies noch nicht getan haben, laden Sie bitte die PFS-App herunter. Sie können es hier kostenlos erhalten:
https://store.pixelfilmstudios.com/product/pfs-installer/
Bitte beachten Sie, dass Sie die PFS-App nach Ihrer ersten Anmeldung neu starten müssen, damit das Programm alle Produkte von Ihrem Konto vollständig laden kann. Wenn Sie die PFS-App bereits haben und Ihre Version älter als 2.7.0.73 ist, aktualisieren Sie die PFS-App bitte über das Kontoeinstellungsfenster der PFS-App oder löschen Sie die PFS-App und laden Sie sie erneut herunter.
Bitte stellen Sie sicher, dass FCP geschlossen bleibt. Klicken Sie unten links in der PFS-App oder der PFS Members-App auf die Registerkarte „Kontoeinstellungen“. Klicken Sie dann auf „FxRun“. Sie sollten einige Apps kurz im Dock aufblinken sehen, das ist normal. Dies sollte nur ein paar Sekunden dauern. Wenn Sie fertig sind, öffnen Sie FCPX erneut, um die Plugins zu testen.
Wenn Sie immer noch einen roten Bildschirm erhalten, ist die Datei höchstwahrscheinlich nicht richtig installiert oder Final Cut Pro ruft bestimmte Anwendungen nicht auf, die in die Bewegungsvorlagen des Produkts integriert sind. Wenn Sie sich in dieser Situation befinden, wird empfohlen, das Plugin über den Abschnitt „Meine Produkte“ der PFS-App zu deinstallieren und neu zu installieren.
Um ein Plugin zu deinstallieren, klicken Sie einfach auf das Drei-Punkte-Menü eines installierten Produkts und drücken Sie „Deinstallieren“. Dadurch wird das Plugin sofort aus Ihrem Motion Templates-Ordner entfernt. Sie können es dann jederzeit neu installieren, während Final Cut Pro geschlossen ist.
Sollte immer noch ein roter Bildschirm angezeigt werden, können Sie sich gerne an uns wenden und uns zu diesem bestimmten Produkt fragen, damit wir Ihnen bei der Fehlerbehebung helfen können.
Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben.
Mit freundlichen Grüßen
Das Team von Pixel Film Studios
Outstanding support
The support this company gives you is outstanding! Not only do their products work as advertised, but they’re real world usable. And their app to install/remove is very very handy.
8 de outubro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Oregon,
Thank you so much for your kind words! We're delighted to hear that you found our support to be outstanding and that you’re enjoying the usability of our products. It's great to know that the install/remove app has been helpful as well.
We always strive to provide real-world solutions, and feedback like yours lets us know we’re on the right track. If you ever need further assistance or have any questions, don’t hesitate to reach out.
Thanks again for your support!
Best regards,
The Team at Pixel Film Studios
Top notch service
Top notch service, I had the Red Screen Error and contached the Help Center and they gave me great troubleshooting advice and then a link for resolving the issue and that worked great, they also offered the possibility of remotley fixing it for me if that wasnt successful, Im very happy with the outcome
18 de setembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Michael,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our support team and that the troubleshooting advice helped resolve the Red Screen Error. We’re always here to provide assistance, whether it’s through remote support or any other means necessary to ensure everything works smoothly for you.
If you ever need further help or have any questions in the future, please don’t hesitate to reach out. We’re happy to assist you anytime!
Thanks again for your support.
Warm regards,
The Team at Pixel Film Studios
Bonne réactivité du service client et…
Bonne réactivité du service client et produits de qualité. Merci
19 de setembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Bonjour Opalmix,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez apprécié la réactivité de notre service client ainsi que la qualité de nos produits. Votre satisfaction est notre priorité, et c'est toujours un plaisir de savoir que nos efforts ont porté leurs fruits.
Si vous avez des questions ou si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Nous serons ravis de vous aider à nouveau.
Merci encore pour votre confiance.
Cordialement,
L'équipe de Pixel Film Studios
Useful plugins
i initially had difficulties getting a pretty simple installation issue corrected after I bought one of their plugins. However, when they responded, they sorted things out really nicely. I also find several of their plug-ins to be uniquely useful in offering animations for figures useful in explaining processes and text in videos.
Be careful when you place an order on their website because the entire page grays out, making you unable to see if you've entered your email address correctly. When you download the plugins, you'll need to re-enter your email, and, if you have a keystroke wrong--you can have a time getting the email issue sorted out. In my later orders, PFS added my email address at the top of the invoice, which would enable anyone completing a download to just enter whatever keystrokes they typed in blind when the screen grayed out. Good feature--I hope they keep it.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Jane,
Thank you so much for sharing your experience and for your thoughtful feedback! We’re glad to hear that, despite the initial difficulties, our team was able to resolve the installation issue to your satisfaction. It's also great to know that you find several of our plugins uniquely useful, especially for animations and text in videos.
We truly appreciate you highlighting the issue with the email entry on our website. Your feedback has been incredibly valuable, and we’re glad that the feature we added—showing the email address at the top of the invoice—helped resolve the problem. We’re committed to continuing improvements like this to make the user experience as smooth as possible.
If there’s anything else we can assist you with or if you have any further suggestions, please feel free to reach out. We’re always here to help!
Thank you again for your support.
Sincerely,
The Team at Pixel Film Studios
I am very upset...
First of all...the pluggins suck. I've never been able to successful use them and they look right. NUMBER TWO: The CUSTOMER SUPPORT IS 100% TRASH. I don't believe anyone works there. They have been charging my account. I can't reset my password to STOP them and they won't answer ANY of the 6 tickets I've submitted. Then when I emailed them, I got a reply automatically that set submit a ticket. I'm so mad at these people right now. DO NOT BUY!
UPDATE 9/16/24:
I finally heard from customer support. They issued me a refund and a sincere apology for the gap in communication. Therefore, I am upgrading my experience to a 3/5.
5 de setembro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Ronkay,
Thank you for sharing your feedback and for taking the time to update your review after hearing from our team. We truly apologize for the frustration and delays you experienced with both our products and customer support. Your concerns about the plugins and the customer service process are important to us, and we want to ensure they are fully addressed.
We're glad to hear that your refund was processed and that our team was able to apologize for the communication gap. We're continually working to improve both our product quality and response times to make sure our customers have a better experience moving forward.
If there's anything else we can assist you with or any further feedback you'd like to provide, please don’t hesitate to reach out. We value your business and hope we can work towards earning a 5/5 experience in the future.
Thank you again for your understanding.
Warm regards,
The Team at Pixel Film Studios
FCPX Disintegrate Crash
After purchasing the FCPX Disintegrate plugin from Pixel Film Studios, I was having a number of problems with the software crashing on my computer.
I reached out to Pixel and they helped me try to identify the problem by email. Later, I ended speaking directly with one of their developers named Colin who was very helpful and took the time to look in to what was causing the problem. While not everything was solved in the end, to no fault of Colin, I was very impressed with their customer service.
29 de agosto de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Daniel,
Thank you so much for sharing your experience with our FCPX Disintegrate plugin. We sincerely apologize for the issues you faced with the software crashing, but we’re glad to hear that Colin and the rest of our team were able to assist you and work toward identifying the problem.
While we understand that not every issue was resolved, we truly appreciate your patience and the opportunity to help you. We’re committed to improving our products and customer service, and your feedback helps us in that process.
If there's anything more we can do to assist you moving forward or any updates you'd like to share, please don’t hesitate to reach out. We’re here to help!
Thank you again for your support.
Regards,
The Team at Pixel Film Studios
Top Notch Customer Service
If you are a FCP user, no doubt, PFS is absolutely the easiest and most efficient way to insert the best effects, titles, transitions, etc. into your projects. More important, I recently had an issue where something (for the very first time) was not working perfectly. They did a screen share and a phone call to find and fix my problem. That is first class amazing customer service. I'll forever be a PFS user and I recommend you should be as well!
1 de agosto de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Dear Darren,
Thank you so much for your fantastic review! We're thrilled to hear that you find our products easy and efficient to use, and that our effects, titles, and transitions have enhanced your FCP projects. Providing top-notch customer service is our priority, and we're glad we could assist you promptly through screen sharing and a phone call to resolve the issue. Your recommendation means the world to us, and we're honored to have you as a loyal PFS user.
Best regards,
The PFS Team
Colin was on his way out and still went…
Colin was on his way out and still went above and beyond to help. He was like a gift from God and I hope Pixel film studios continues to hire more people like Colin.
15 de julho de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Dimelo,
Thank you for sharing your experience with us! We're delighted to hear that Colin was able to assist you, even when he was on his way out. We'll be sure to pass along your kind words to him. We're committed to hiring dedicated individuals like Colin to ensure our customers always receive top-notch service. We appreciate your feedback and support!
Best,
The Pixel Films Team
Love Pixel Films!
I've purchased many plugins from Pixel Films and they've always been of great quality. What's even better (and more important in my opinion) is their customer service. I've had a couple issues and each time they responded right away and always solve my issues. They truly care about their customers and making them happy. They also have a huge selection of plugins for whatever need you have.
12 de julho de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that you've been enjoying our plugins and that our customer service team has been able to assist you promptly. We truly value our customers and strive to provide the best experience possible. Your feedback means a lot to us, and we're always here to help with any needs you might have. Thanks again for your support!
Best,
The Pixel Film Studios Team
Most impressive technical support
I was overwhelmingly impressed today by the high level of technical support I received from Colin at Pixel Film Studios (PFS). I had Final Cut Pro problems on both the computers I use for video editing. I was pulling my hair out! I connected with Colin and, straight way, he connected to my computer remotely and worked his magic. I was so very impressed with his skill both in terms of identifying the problems and then fixing them. I was truly worried that I would not be able to meet an important deadline but Colin promptly, politely and quickly solved all my problems. If only all technical support was this good. Top marks to Pixel Film Studios.
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da Pixel Film Studios
Hey Richard,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Colin was able to provide you with such exceptional technical support during your time of need. We understand how frustrating it can be to encounter issues, especially when facing tight deadlines, so it's fantastic to know that our support team was able to swiftly address your concerns and ensure everything was back on track for you. We'll be sure to pass along your kind words to him and the rest of our team.
Thank you once again for choosing Pixel Film Studios, and please don't hesitate to reach out if you ever need assistance in the future. We're always here to help!
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