Very positive customer experience. I ordered a ski jacket which unfortunately didn’t fit, and I wasn’t able to return it before going on holiday. While I was away, I had an accident and ended up i... Ver mais
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No communication from this company since ordering a ski jacket 2 weeks ago!! Order not dispatched, no updates whatsoever, very poor. Avoid!!
Ordered the good times jacket - unbelievable quality and waterproofing. Super comfy fit and sizing guide is pretty much spot on. Have seen Planks from a distance for while and never pulled the trig... Ver mais
A empresa respondeu
I’ve had planks gear since 2014 and it’s by far the coolest, best fitting brand on the slopes, wherever I’ve been. I’ve been complimented on how nice it looks multiple times over the years…so Nice Sw... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de Roupas
- Loja de agasalhos
- Loja de esportes de inverno
- Loja de roupas de inverno
Escrito pela empresa
A rider-owned British ski brand, Planks Clothing's heart is firmly rooted in the Mountains. Choose from Outerwear, Tech Apparel, Lifestyle, Headwear & more.
Informações de contato
Reino Unido
- help@planksclothing.com
- planksclothing.com
3,6
Bom
203 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great gear at a good price
Great gear at a good price. My order was processed quickly and I love the products. I now have everything from hoodies and mitts for skiing, to t-shirts and beanies for everyday wear. Love the style and environmentally friendly outlook of the brand.
23 de março de 2023
Avaliação não solicitada
Resposta da Planks Clothing
Hey Matthew,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have taken advantage of our vast product range! Be sure to keep an eye out on our website for upcoming launches of new collections :-)
Many Thanks,
Jess
I ordered a jacket on Monday and now 6…
I ordered a jacket on Monday and now 6 days later I still have no shipping confirmation. I have one response from customer services on Thursday and no update since. Their standard line is to pack and ship within 24 hrs but at busier times can take a little longer - 5 days longer isn’t reasonable and feels like as a company they are just not adequately prepared for processing orders in high season.
We fly next Wednesday, leaving 2 working days for my order to
Magically arrive. Feels very unlikely at this point. Big thumbs down 👎🏻 to Planks. No phone numbers, only auto responses from bots on their customer service emails and social media.
10 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Kate,
Thanks so much for reaching out and we are so sorry you have encountered this experience and sincerely apologise for you not receiving the item you requested and for the slow customer support response. We are continually working hard internally to improve our levels of communication and constructive feedback is always taken on board.
I have chased this down for you personally with our customer service team and understand that there was a stock discrepancy issue between our website and our warehouse system and your order became blocked. Our team internally are working on this systemic error to ensure this does not happen moving forward.
I can see a refund has now been requested from your side and can confirm we have already refunded you for this order. We have also provided a discount code that you can use on a future purchase should you wish as our way of apologising for this situation.
Please do not hesitate to reach out if you have any further queries or questions to our customer service team directly on customerservice@planksclothing.com
Many Thanks,
Jess
Great quality ski wear and apparel
Great quality ski wear and apparel. Love the branding and style of the ski wear.
Always fast delivery and great service, would definitely recommend to others
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Alistair,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks,
Jess
Great products & even better customer service
Order a jacket and trouser combo from Planks almost 18 months ago. Great gear and looks great on the slopes. On a recent trip I noticed that some of the stitching around the crotch on the trousers had come away. I got in touch with Planks regarding this as it was still within warranty. They told me to take the trousers to a local seamstress to repair them and they would refund the cost. They also sent me a beanie hat free of charge for the inconvenience. Fantastic customer service!
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Matt,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that we were able to assist you with your warranty repair query.
We are currently in the process of launching a new repair service across the UK and Europe, with all information available on our website very soon, but we appreciate your flexibility whilst we work on getting this live.
Enjoy the beanie :-)
Many Thanks,
Jess
Planks, good gear, good people
Found out about Planks when I worked a ski season in VDI, in the shop they were super helpful and their online shopping works really well, literally never had an issue!!
The gear they make is top quality as well I've had a riding hoodie for over a year now and it's still waterproof!!
9 de fevereiro de 2023
Avaliação não solicitada
Resposta da Planks Clothing
Hey Trevor,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range! I will be sure to pass the positive message over to Katie and Jim at the Val D Store!
Many Thanks,
Jess
100% gnarly
I came across Planks clothing on my first ever ski season in Alpe d'huez in 2009! I have been a fan ever since and enjoy seeing what each season Plank has to offer! Great quality, true to size and an on point brand for all your shredding needs!
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Gemma,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and long term loyalty to our brand! Feel free to check out our loyalty programme, "The Fuss", where you can build points and earn rewards for spending with us.
Many Thanks,
Jess
I am happy with the brand Planks
I am happy with the brand Planks. Great quality winter clothes at good prices. I always look forward to new collections
22 de dezembro de 2023
Avaliação não solicitada
Resposta da Planks Clothing
Hey Matej,
Thanks so much for leaving such a kind review. We’re stoked to hear about your love for our collections and we’re so glad to hear how much use you’re able to get out of it! Wishing you another toasty winter!
Thanks,
Jess
Top quality clothing
Top quality clothing! Plank for life🤟
6 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Matt,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks,
Jess
@planksclothing
@planksclothing
It’s an amazing company with excellent options for all your shredding gear.
Quick postal time for all there products and at decent prices,
Can’t really ask for more
2 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Big M,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks,
Jess
Everything is a great fit!
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Miss S B,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and we always love to hear how our customers feel about the fit and style of our products.
Many Thanks,
Jess
Great products
Great products, great service, great brand! Love my new hacket and mittens - can't wait to purchase more items in the future. Thanks Planks!!
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Ais,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks,
Jess
Been wearing and recommending Planks…
Been wearing and recommending Planks for the past few years, best kit and great prices and always cool designs.
30 de novembro de 2023
Avaliação não solicitada
Resposta da Planks Clothing
Hey Simon,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks,
Jess
Excellent customer service
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Sarah,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks. I will be sure to personally pass on the message to our customer service team!
Many Thanks,
Jess
Been wearing planks for years!
I’ve been wearing planks gear for years. My jacket is 3 seasons deep and the quality of the warmth and waterproofing has been excellent. Last year I added the fungarees to my collection and I will never go back! Comfiest and most stylish pants ever. Love the planks brand and will keep repping it
3 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Eleanor,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks,
Jess
Amazing quality and very durable
Amazing quality and very durable. I have had my planks coat for a few years and wear skiing but also walking. It is waterproof and breathable and still in very good condition!
3 de fevereiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Abbie,
Thanks so much for taking the time to leave your feedback, we are so glad to hear that you love the versatility within our product ranges! Be sure to keep an eye out on our current Winter Sale on our website!
Many Thanks,
Jess
Best of the best
Planks clothing has top tier gear with no fuss access
18 de janeiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Fish,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range and our loyalty programmes!
Many Thanks,
Jess
Men’s High Rider Bib Pants - XL
Great website, great products.
Update: My order has arrived and wasted no time to try on. This will be one item I will optimise this year skiing in Italy. I love the colour, although I’d say more sandy warm tone then mushroom grey. Thank you Jess and the guys at Planks.. keep up the good work
23 de janeiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Al,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
I will be sure to personally follow up the delivery status of your recently placed order to ensure this is delivered to you in good time for your Ski trip :-)
Many Thanks
Jess
Great brand
You can never knock the quality of the products, or fault them for their commitment to sustainability. The price points, for me, is too high. But it doesn’t stop me buying and I’ve given it five stars as the actual product is great
23 de janeiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Matthew,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
We always welcome and take on board our customers feedback, so i will be sure to pass your message through to our commercial team internally who are working hard to ensure our brand remains competitive in this super busy ski market!
Many Thanks
Jess
Really good clothes
Really good clothes, I have a snowboarding hoodie and it's absolutely amazing! :)
20 de janeiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Sally,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
Fantastic quality gear
Fantastic quality gear, both myself and other half have pants, bibs, jackets and an anorak and love it all
14 de janeiro de 2024
Avaliação não solicitada
Resposta da Planks Clothing
Hey Andy,
Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
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