Plasticstone Avaliações 79

SCAM website! Ordered beginning of February. No record, no answer to my emails. I can't even get on the website now 😒

Always get stuff to you in a very quick fashion all things considered and have one of the best catalogues ive seen for a nerd like myself

He realizado un pedido, contacto con ellos para saber donde esta o en que situación se encuentra porque ha pasado un mes y no se nada, y nunca dan ninguna respuesta. Más de 100€ en productos, contacto por Instagram, por correo, y nunca he recibido ninguna respuesta.
Quiero un reembolso. Si no me contactan pronto iré al banco a reclamar el pago.

Un envío rápido y eficiente. Muy bien envuelto y protegido. Repetiría sin duda. Muchas gracias por el servicio.

Bezproblemowa transakcja. Produkt w doskonalym stanie. Wysylka na czas jak umowiono.

I’m very satisfied.i ordered 10 vinyl, some of them was preorder so not all they are shipped yet. However 4 arrived and they were well packed, no marks or scratch at all. Very good condition and they have a nice variety. I’m planning to buy again.

Lovely products! Had issues with shipping due to lost shipments . But super helpful support.

Mieliśmy problemy z opóźnieniem płyty który był rozwiązany, no i dostaliśmy dodatkową płytę. 4/5 dlatego że czekaliśmy na dostawę długo i nie wiedzieliśmy o co chodzi. Dowiedzieliśmy się o problemach po skontaktowaniu się z plastic stone. Według mnie powinniśmy dostać jakiś update z góry a nie dopiero po tym jak my się zastanawiamy czy kiedykolwiek do nas zamówienie przyjedzie.

Even 1 Star is too much. Ordered in december and never heard again from them. No answers to Website contact Formular, no answer via Mail, no answer via Instagram. Scam Shop

Bought the Hero Of Time LP on 26th December. It shipped 29th December and arrived 8th Jan. Not bad considering all the non-working days. It was packaged well, and I've already given it a listen and I love it.

Ordered Something 2024.
It's now 2026 , no Updates , no responds , no Money.

Just a Scam Webside.

Update : After the Review i got my Money back atleast they actually read everything and i got my Money back after 2 years

Ordered from the site twice and both came in pristine condition. First order took a little longer but the description explicitly stated that it was a preorder, so it was barely a problem. When I asked the customer service on information for when they would start shipping I got an answer almost immediately. Second order arrived in less than week even, overall a really good experience and I'm happy with my new vinyls!

I placed my first order some weeks ago for a record which has been sold out everywhere a very long time. I paid via paypal. Two days after the order I received a shipment mail for DPD. So far so good. After one week, the package was still not shipped from plasticstone. So I contacted them and did not get an answer so I opened a case via paypal. Some hours later the first order got cancelled, I got my money back and an apology from plasticstone and the info, that the shipment got delayed and if I still want it, I can re-order. No problem. Placed the same order again and what can I say: after about one week I received my order from them. Very well packaged and everything as it should be. I reduce one star for the lack of communication. But everything else was as promised.

After waiting for 4 months for an order I placed for a repress of KLF’s Chill Out and multiple delays on shipping, PlasticStone stopped responding to my emails - I must have sent well over 50 of them. I wrote a review on here during this process which told people to avoid at all costs and it has now been flagged as ‘defamatory’, presumably because it referenced a word which rhymes with ‘scram’. I have noticed that a number of other reviews of a similar nature have been subjected to this removal. While plastic stone finally did refund me for non-fulfilment of order (10 months after paying them), my opinion of them remains. Do not trust them to fulfil your order. Given the fact that this review does not contain a word which rhymes with ‘scram’ I expect this to remain live. Let’s see…

Update late March 2026… I have just been emailed by trustpilot to say that this review may be taken down unless I provide a reply to PlasticStone with more details. Given there isn’t a ‘provide more details’ button, I’m updating this review as of 29th March 2026…

Plastic Stone have done their best to have this review removed as per the several emails generated, to ask me to update it and I’m not having it at all.

The reality is this: Plastic Stone didn’t bother to respond to my emails over several months. They didn’t deliver what I paid for, and while (after many months) they refunded me, this represents appalling customer service.

I understand that businesses have issues, but a complete ignoring of my emails, and no apologies at all for non delivery should have the option of zero stars feedback.

AVOID AT ALL COSTS, AND STOP TRYING TO PREVENT MY MESSAGE FROM BEING PUBLISHED!

I purchased a persona 3 Vinyl, which I eventually received. My major problem with this is, that you have to explicitly call them, cause they do not answer, if you write an e-mail. The chat-feature that is in the bottom right corner of the website is completely useless. ( They will not message you back) I think this is very unfortunate cause I had high hopes for this shops, considering the low costs and the big sortiment of vinyls. It's even more frustrating when you realize, that they actually can deliver the package to you, but are just too lazy and retardet for that. Do better.
About 1-2 weeks after the purchase, I called them, because I didn't even received an e-mail that said the package was on it's way, or even beeing deported at the package station. ( another con is, that you'll have to pay for calling someone in a foreign country, so consider to add 1-2 dollar or euros to the pricepool)
The man who answered, seamed very lazy and a bit nervous and was like: "oh yeah I can look at the warehouse, if we have the product... " Like What!? so you have the time to actually do your job and ship packages and not just sit your lazy ass on a chair and play clash royale.

So in conclusion, you can say, that only purchasing the product is not enough and you have to actually call them, so that they can stop gooning and actually doing what they have to do.

I will not give 1 star, because I received the package and it was not a loss of money, but I definitely know, that if i hadn't called them, that I would've not received my package in months.