Plasticstone Avaliações 79

Ordered an vinyl, after one month and two kind mails no reaction from the seller. I am a patient buyer, but a total lack of communication is a `no go` for a seller! I even tried to call them, but the phone number doesn`t work...
After a paypal complaint the seller reacted instantly and I got a refund...

Have been trying to cancel my order. No reply to emails or chat messages. If they don't reply soon I’m going to have to go down the charge back route.

scam, like everyone else has said, i ordered a record and still months later nothing. I emailed them a few times and was told it was gonna be sent within a few days and that never happened and now they wont respond, feels like im black listed or something. Do not recommend

UPDATE: After 4 months of waiting and no word from them (3 months after they said they would send it "the next day"), and only 2 weeks after leaving a negative review I got the tracking. Seems a little convenient to me. Still wouldn't recommend since it seems like to actually get what you ordered you have to go online and actively shame them for their practices.

Scam. Bought a record from them months ago, and received confirmation, but record was never sent. Contacted support multiple times, no reply. Tried to contact them on Instagram, and they blocked me. Avoid!

Scam!!! Never buy there. Bought a vinyl months ago, only received a order confirmation. After writing the support weeks ago, I still haven’t heard anything from them. Very disappointing

I think that the problem with Video game soundtracks is, that they aim at an audience who is NOT aware that sometimes, Pre order for a vinyl can be long, very long ! They are Video games fans, not vinyls fans.

Plus, i think this company is handle by one or two people max and it could be quite hard to handle a business like that with Factory hiccups for the LP or editors being late etc etc .
I have bought more than 15 vinyls on their website.
ZERO problems !

When i called them ? they answered, same with Emails ( sometimes you must send a few because they are crawling under lots of others mails )

One order have been late for more than a year and guess what ? I've received it, and PLUS with a little gift LP for the gesture.

YES, Plastic Stone Records is a fine Online Record Store !

This site is a scam. Don't be fooled.
I've order 3 vinyls 6 month ago.
One was a pre order supposed to be delivered in the current month.
No news from them.
A few months later, the vinyl was still in pre order with the estimated shipped date barely changing (even if the date was past)
I've send many email to understand or fix the issue.
They promised me the order will be send in the following week every time.
I never received anything.

Ordered a record, waited allmost 2 months for shipping, nothing, no responds from emails etc.
Will never buy again

I am waiting an order of more than a year. I have tried to contact with them on several occasions. I have phoned them, written emails, contacted by chat and there has been no way to get an answer. Scam company.

Pre-ordered a vinyl, was meant to ship March. I had to contact 12+ times to follow up with them as they did not contact me after the order was placed. When I finally got it, it was not the vinyl I ordered. I asked for a refund and got no response. Order #9124 if anyone from Plastic Stone sees this.

Update: they tried to flag this review and take it down. Do not give them your money

I'd recommend to everyone else with this type of experience to report them to Shopify as they are breaking the terms of service. This is the only way to prevent them scamming in the future.

Everything's fine! I recently received my order. I was aware that it was a pre-order and that release dates can be postponed. Shipping was fast after final availability and the record was well packed.

First my order wasn’t shipped in months, then I canceled my order cause I bought it somewhere else. I didn’t get my money back, instead it got send anyway. Now they are not providing me with a return shipping label and I’m stuck with an order of about 140€ that I don’t need or want anymore. On the phone they promise solutions but nothing happens. Mails don’t get answered at all.

Ordered a vinyl that was marked as in-stock on the 6th of July. Their website says 99% of in stock items ship within 24 hours and mines did not, which isn't a big deal, I just figured they'd ship it within the week so that's just business. The product has not moved and there's been no updates 4 weeks later. I sent them a message on the 16th asking for a refund as I'm no longer interested. The messages have been ignored and I've gotten no response. At this point I just want my refund for an item I have not received. Will try to escalate this further because it just feels disrespectful to make such a claim as "we ship 99% of orders within 24h" knowing that the evidence is clearly speaking to the contrary from the reviews. We're not all the one percent who's order not only don't ship within the timeframe but don't ship for weeks and sometimes months.

One of the worst buying experiences I’ve had in my life. Ordere a preorder vinyl last year which was supposed the be shipped this year in February. Never got any update, tried to contact them several times through email, chatbot call etc. but no answer at all. Then I opened a conflict through PayPal in mai and got a reply immediately that the vinyl will be shipped the exact week, but never got it. Opened a new conflict and got the money back. This shops customer service is absolutely garbage and the contacts and replies are absolutely scam. I would never ever buy there again nor recommend anyone from buying.

The customer journey is a shame ... I ordered 3 vinyls in december 2023, and i had to fight to get part of my order. I had to send multiple mails (without any answer) and discuss with their chatbot (finally reached customer service). I got a refund 6 mounths later ! what a pitiful service ... avoid bying from them and check correct shops like black screen records

SCAM. They will not reply to any correspondence until you file a complaint against them. Then, they will contact you immediately, offering excuses and lying about how records are shipping any second now. Spoiler alert: You're never going to see those records. I had dozens of attempts to contact them through official channels go unanswered for FIVE WHOLE months, but when I left negative comments on their Facebook, warning they were scammers, I was blocked within 10 minutes despite it being the middle of the night in their country. Avoid this company like the plague, I guarantee every single positive review on here was posted by them.

The order there is a complete odyssey. I ordered 5 vinyls im December '23 for an birthday in February '24.
It's a hardship to receive any person from customer service. When your lucky enough they might be online when chatting, but the chance is rare..after asking so many times one vinyl was canceled, the others should have been sent with a dpd-tracking number in February
But the courier lost the package, I never received it so, but the company never opened a case at the delivery company. There are insurance, that would have take hold on. But nothing. I tried many times with chat or email. I reached them one time, they told me to send it again, I asked for a refund, never heard of them and I had to pay the money because the never opened the case at dpd. This company seems like a big scam
This is not how to do business.

Wide selection of quite rare records. Great packaging. I received parcel packed in double cardboard and waterproof wrap.

Maybe they had a bad reputation in the past, but I ordered 11-4 ( A record that was sold out everywhere in the world) and received it 19-4. So it only took like 6 work days.

I don't think the low rating is fair... I would recommand them.

Never received my order from December 6, luckily I paid with PayPal and got my money back. Please be persistent and try to get a refund, no matter what the seller promises (when shipping is, or any other excuses like shortage of employees) For me the seller never answered any thing except when I opened a case on PayPal.