First I was angry because in the last moment before payment some extra services were added to the bill without asking me. Also it took some time before the customer service responded to me, but once t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app a... Ver mais
A empresa respondeu
المكان كترتيب ممتاز والتصاميم جذابة للصغار والفعاليات معقولة لكن اتمنى ان تخصص تذاكر منفصلة بفئات لحفلات طارق العربي أو رشا رزق حيث أنني رغبت بالحضور ولكن فتح المسرح للعموم والانتظار مع أطفال في الز... Ver mais
A empresa respondeu
All in all, a great ticketing app but things can get tough during massive events when tickets sell out in minutes. Expected though I guess. I recently had a great experience with customer service. Hab... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Informações de contato
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Emirados Árabes Unidos
- helpcenter@platinumlist.net
- platinumlist.net
4,3
Excelente
620 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have some doubts about purchasing a…
I have some doubts about purchasing a ticket and mohamed anwar really help on checking and being prompt on response
20 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Amazing customer service
Amazing customer service. The team was very helpful, responsive, and went above and beyond to assist me. Really appreciate the support. 5/5.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
They answered all my questions and…
They answered all my questions and helped in solving my problem
14 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Communication good
13 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Reliable source for tickets, very good customer service
I booked several events at platinumlist. Customer support is very friendly and helpful. Special thanks to Habiba. Great support!
12 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Easy booking process
11 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
EASY TO WRITE AND FIND .
8 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Prompt action and very accommodating
Prompt action and very accommodating. There was an error with my email and it was sorted immediately.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Fast and Helpful
The ticket purchasing process is easy and quick. I had a little concern regarding my ticket but due to the fast and helpful assistance of their customer support , I was able to claim my ticket beforehand.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Resposta da Platinumlist Tickets
Thank you for your valuable feedback.
Customer service needs a system reset
In roughly a third of the time I have had to deal with this company, they have been extremely inefficient in solving ticketing issues. When things work, fine. When they don't work, it is an eye opener. People try and help but the way things are set up, the whole system appears chaotic and as a result front line staff come across as unprofessional, which is maybe unfair. I sense there needs to be a system reset in order to get things right. Some of the issues are listed here. They appear to mix feedback via humans and robots in one single communication chat with the latter at times repeating requests to you as the user after the conversation with a human has moved on. They appear to pass on problems from one dept to the other without passing on all information about it so the user is obliged to repeat and resend evidence of the issue multiple times. Often slow responses and then a heavy burden on you to send screenshots, videos etc. so they can try to help you. They even asked me to forward emails to them that they had sent me in the first place! The right hand doesn't seem to know what the left hand is doing. Once an entertainment client chooses them as ticket provider, clients of that entertainment client like us are automatically locked in. We can't choose another ticket provider, so sadly we have to suffer in the hope that they will eventually improve their quality. I have offered to provide constructive feedback by phone as I want to be sure I am communicating with a humam being. I would like them to improve so I don't have to suffer in the future. I did not hear a response to my offer yet but the offer is a sincere one and I hope they will take it up. As we often have no choice in ticketing management provider, it is in all our interests that the level of service quality improves.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Hello Mick,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the frustration and inconvenience you have experienced.
We truly appreciate your constructive comments and understand your concerns regarding the communication and support process. Please rest assured that we are currently reviewing your feedback with the concerned team and will get back to you as soon as we have an update.
Thank you for your patience and for giving us the opportunity to look into this matter.
Best regards,
Platinumlist
Responsive Customer Service
They are available on WhatsApp and are so responsive . They provide accurate information and guide you appropriately. Aya Bilal took the time to find out about my query and then guided me in a very timely manner
30 de agosto de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Confirmed for 100% tickets were cancelled! Scam!!!
I have bought tickets to the F1 in Azerbaijan and received confirmation. Additionally I have asked about confirmation and the support told me: Yes, of course, your tickets 100% confirmed and you will receive it few days before the race. 2 days after that they told me: Unfortunately, the Champions Club is now sold out, and we are unable to accommodate your booking request. I have bought flights and book hotel only because I have confirmed tickets from this shit summers!!! If you have bought tickets on this portal it is not guaranteed tickets!!! They can told you about 100% confirmed order and after 2 days just cancel the order. Totally not recommended!!! Scammers!
28 de agosto de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Hello Andrey,
We understand how frustrating this was — being told your Champions Club tickets were confirmed, only to have the booking fall through after you'd already arranged flights and hotel around it. That's not the experience we want for you.
We can confirm that your order has been refunded.
Please allow a few business days for the refund to reflect back to your original payment method, depending on your bank provider's processing times.
If it hasn't appeared within that window, just let us know and we'll follow up right away.
We aim for customer satisfaction in every experience, and we'd be grateful if you could update your review to reflect the resolution.
Regards,
Platinumlist
Customer service is great
Customer service is great, they respond fast whether it was call or chat. They are helpful and nice. Thank you for the great customer service you provide
29 de agosto de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Didn’t know to check refund guarantee when buying my ticket now I cannot refund.
I bought a ticket for one concert and I got a emergency and I will not be able to attend I tried to refund my ticket but there is no way if you forget or you didn’t know about paying for the refund you have to check and pay extra so you can refund the ticket in the future. I didn’t know about this feature and now I am not able to refund my ticket.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Hello Saif,
Thank you for sharing your feedback with us on Trustpilot.
The refund guarantee option is automatically added to all ticket selections during the checkout process. If the option is unselected prior to completing the purchase, the sale becomes final and non-refundable per our ticketing policy.
We completely understand that unexpected emergencies happen, so our team raised a special request with the concerned team on your behalf to inquire about an exception. Unfortunately, this request was officially declined.
While a refund is not possible in this case, the ticket transfer option remains available for your booking. You are able to transfer your ticket directly to a friend, family member, or acquaintance so the ticket does not go to waste. You can manage this transfer directly through your account dashboard.
We appreciate your understanding and apologize for any frustration this situation has caused.
Platinumlist Support Team
The agent is very sweet and helped me a…
The agent is very sweet and helped me a lot.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
The best assistance and great worker i…
The best assistance and great worker i have ever seen thank you for your help and i appreciate this service
26 de agosto de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Resposta da Platinumlist Tickets
شكرا لمشاركة ملاحظاتك معنا نحن سعداء دائما بمساعدتك
They answered all my questions..
They answered all my questions... thank u
24 de agosto de 2026
Avaliação não solicitada
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
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