Plumbs Avaliações 

5.940
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The sales person visited my home, measured up and advised me on my choice of fabric for cushion covers to fit my L-shaped sofa. She was helpful and friendly. The items were made promptly (quicker... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was an easy experience, I was sent swatches of material and to be honest it did take me a long time to decide. Once I contacted Plumbs to confirm my choice they were very quick to respond. Their op... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The salesman Michael was very polite and friendly and helpful & when he came to fit the curtains he was very helpful.we are very pleased with the service we received from Plumbs & would recommend them... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish buying replacement covers for a 30 year old Multiyork 3 piece suite. Fabric samples arrived quickly. Our consultant, Wayne, was very helpful & accomplished in... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Casa e Jardim

Informação fornecida por fontes externas variadas

Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(5.940)

609 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Satisfied customer

Polite and efficient estimator and fitter. Materials ready to time and appointment for fitting prompt and helpful. Curtains look smart!

13 de maio de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you have received a polite and efficient service.

Avaliado com 5 de um total de 5 estrelas

Replacement suite covers

Your representative was very clear about the process timescales etc and gave good advice, she was very polite and knowledgeable., she provided the service we expected and met all our needs, quality of the replacement covers was excellent.

8 de maio de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the overall service and the replacement covers, which have met your expectations.

Avaliado com 5 de um total de 5 estrelas

Really good service and quality product

Really good service from booking the initial appointment through templating and the replacement covers being fitted. They look even better than I hoped for, perfect fit and great attention to detail

27 de abril de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have received excellent service and delighted with the fitting.

Avaliado com 5 de um total de 5 estrelas

My new curtains look lovely

My new curtains look lovely, matching the newly decorated room perfectly. The fitterwas polite, friendly and efficient.

8 de maio de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that your delighted with the end results.

Avaliado com 5 de um total de 5 estrelas

Amazing service from start to finish

Amazing service from start to finish. Super professional and my fitted covers look awsome. Loads of compliments - thank you Plumbs !

30 de abril de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have received an amazing service and been delighted with the end result.

Avaliado com 5 de um total de 5 estrelas

So impressed with the service

So impressed with the service. Very knowledgeable and efficient staff and friendly.
Extremely pleased with the quality of my new sofa and armchair covers, they look like new, have transformed my lounge.
Will definitely recommend Plumbs to friends and family.

30 de abril de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you have been impressed by the service and quality products.

Avaliado com 1 de um total de 5 estrelas

Baggy settee cover.

Have had loose covers made and ‘loose’ is the right word. I’m not happy at all.They are really baggy on the sides and back. I made a complaint over two weeks ago and am awaiting -still- a response from the fitters.

29 de abril de 2026
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Resposta da Plumbs

We’re sorry to hear that you are experiencing issues with your order. We’ve forwarded your feedback onto the Customer Service Team, who will be in touch to discuss further.

Avaliado com 5 de um total de 5 estrelas

Fantastic quality.

Fantastic quality.
Friendly staff.
So pleased with our upholstery.
Would strongly recommend.

1 de maio de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback.

Avaliado com 5 de um total de 5 estrelas

Plumbs covers

The salesman was super helpful. There was a slight hiccup with getting my covers made, but it was quickly resolved. I am super pleased with my covers. The fit is perfect.

29 de abril de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We’re delighted to hear that you are super pleased with the workmanship and quality.

Avaliado com 3 de um total de 5 estrelas

Good service.but with reservations

The collection and delivery service are excellent men were prompt polite and kept me informed when they encountered traffic problems.
I can't comment on durability of the suite as I've only had it a few weeks it looks lovely but the colour is much paler than expected. I chose the colour to match the curtains but now the curtains appear much darker and there isn't anything I can do about it. It would have been helpful to know, for comparison purposes to know the rate of commission that your sales people receive I did ask your representative but he refused to tell me
If you by a minor insurance policy you are entitled to know how much commission the seller receives and my suite cost considerably more. I know your sales person considered me to be an awkward customer when I asked him questions that apparently no one had ever asked. I also wanted to know if my deposit was safe as I had read that a couple of years ago Plumbs had gone into liquidation. £3000 is a considerable amount for new covers and cushions. I suppose I could look at Annual Report for details of commission.. Nothing wrong with transparency.

7 de maio de 2026
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Resposta da Plumbs

Thank you for taking the time to share your detailed feedback with us.
We are very pleased to hear that you were happy with the collection and delivery service, and that our team kept you informed throughout the process. We will ensure your kind comments are passed on to them.
We are sorry to learn that the colour of your suite was lighter than you expected and appreciate how disappointing this must be, particularly as you had chosen it to complement your curtains. Your comments regarding colour expectations are valuable and will be reviewed to see how we can provide clearer guidance to customers in future.
We also appreciate your honesty regarding transparency around commission and your concerns about deposit security. We understand that purchasing new covers and cushions is a significant investment, and customers should feel comfortable asking questions before making a decision. Your feedback highlights areas where we can improve communication and reassurance during the sales process.
Thank you again for your comments. Feedback such as yours helps us improve both our service and customer experience.

Avaliado com 5 de um total de 5 estrelas

Loving my new curtains and replacement loose covers.

I purchased replacement covers for my sofa and easy chair and also new curtains. I was extremely pleased with the service I received from the friendly representative who measured up and fit the items. The covers and curtains are beautifully made and top quality.

18 de abril de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We’re really pleased to hear that your covers and curtains, have met your expectations.

Avaliado com 4 de um total de 5 estrelas

Saved a family heirloom!

We had a sofa and armchair reupholstered by the Plumbs team. From the friendly, helpful team, the choice of fabrics and the beautiful reupholstery it has been a really positive experience. We even know the names of the skilled workers who worked on our job. Not 5 star as we had a problem with thw return delivery and we are not clear who caised the issue vut in fairness to Plumbs they heard ny concerns and gave us opportunity to view our delivery before we paid the balance so exellent customer service from Plumbs.

30 de abril de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We’re really pleased to hear that, you have been delighted with the quality workmanship. Our apologies, for any errors with regards to delivery, and it’s great to hear that your concerns were addressed.

Avaliado com 5 de um total de 5 estrelas

A very pleasant experience.

Friendly and helpful staff made it easy at every stage of the process. The fitting was done by a very efficient guy who made it a stress free procedure! I will definitely use Plumbs again.

29 de abril de 2026
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Resposta da Plumbs

It’s great to hear that you’ve received a pleasant service from our Team, and that you are pleased with the end result. Thank you for your valued custom.

Avaliado com 5 de um total de 5 estrelas

Excellent upholstery

Excellent upholstery

8 de maio de 2026
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Resposta da Plumbs

We would like to thank you for taking the time to provide us with your feedback. We’re really pleased to hear that you have been delighted with the excellent workmanship by our skilled staff.

Avaliado com 5 de um total de 5 estrelas

From the very first phone call to the…

From the very first phone call to the delivery and fitting of our new curtains and blind every single employee I spoke to was in every sense polite, efficient and helpful. That is not usual these days sadly. The final products delivered and fitted are excellent too. Thank you Plumbs. Ten out of ten in my opinion.

8 de maio de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback. We take great pride in the traditional service we have to offer and we're really pleased to know that you have been delighted with the service and quality products.

Avaliado com 5 de um total de 5 estrelas

Our sofa has been transformed

Our sofa has been transformed. I'm very impressed with the quality of material and workmanship which has resulted in a perfect fit. I'd highly recommend.

28 de abril de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We’re really pleased to hear that you are delighted with the results.

Avaliado com 5 de um total de 5 estrelas

very friendly service

Barbara came with sample books there were so many to choose from plenty choice i enjoyed the help ideas and fabrics Barbara showed me and chose a fabric that matched in perfect with my new decor a design i would not have immediately thought of but will match in perfectly so am looking forward to seeing the finished result and am pleased they will be professionally fitted for me.

14 de maio de 2026
Avaliação não solicitada
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the overall service received, which has met your expectations.

Avaliado com 5 de um total de 5 estrelas

Helpful friendly and tidy.

24 de abril de 2026
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Resposta da Plumbs

We appreciate your feedback and we're really pleased to hear that you have received a friendly service and would like to thank you for your valued custom.

Avaliado com 5 de um total de 5 estrelas

Satisfied customer

I have bought curtains and loose covers from Plumbs on more than one occasion. I have always been pleased and my recent purchase was no exception. Carol with whom I dealt was efficient, friendly and cheerful

6 de maio de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback. It's great to hear that you have been delighted with the overall service and quality products, which have thoroughly met your expectations.

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