Had zero coverage in my area. I asked for a simple refund and the customer support was awful. They made me record videos and send proof for several days in a row despite me not using a single mb/gb of... Ver mais
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Veja o que dizem as avaliações
Seyahat edeceğim için pocket eSım satın aldım sonra herşey kurulum dahil çok kolay oldu gecenin bir vakti müşteri hizmetleri ile görüşmek istedim anında karşılık verdiler ve bana yardımcı oldular teşe... Ver mais
A empresa respondeu
Excellent and easy Arrived in Cuba to be ripped off by O2 for 24 hours after paying extra for a bolt on that should have lasted 7 days not 24 hours. Googled esims and PocketeSIM came top Chose th... Ver mais
A empresa respondeu
Yaklaşık bir yıl önce keşfettiğim ve her yurtdışı çıkışımda kullandığım bu servis sağlayıcıyı kesinlikle tavsiye ediyorum. Sanırım muadillerine göre daha ucuz. 5 farklı Avrupa ülkesinde deneyimledim v... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Pocket eSIM is on a mission to transform the way travelers stay connected, recognizing the vital role seamless communication plays in modern travel experiences. Born from a passion for travel and technology, our journey began in 2021 as a mobile wifi solutions company under PWT Teknoloji A.S. In 2023, we expanded our horizons to focus on e-SIM solutions, driven by a vision to make travel communication worry-free and connected. With Pocket eSIM, travelers can enjoy uninterrupted connectivity on their adventures, freeing them from the constraints of traditional SIM cards and roaming charges. Our innovative eSIM solutions promise to redefine travel connectivity, empowering adventurers to stay seamlessly connected wherever their journeys take them.
Informações de contato
Caddebostan mah. Caddebostan iskele sk. no:16-18B Kadikoy Istanbul, 34728, Istanbul, Turquia
- support@pocketesim.com
- pocketesim.com
4,4
Excelente
164 avaliações
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
İt works so good🙏🏼🫶🏻
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Hello Sevinc,
Thank you so much for your wonderful feedback! 🙏 We're thrilled to know you're enjoying our service. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to supporting you again on your travels!
Kind regards,
Pocket eSIM Team 🌍✨
လုံးဝအိုက်တယ် လိုသလိုသုံးလူထု…
လုံးဝအိုက်တယ် လိုသလိုသုံးလို့ရသလို ဝယ်ယူမှုလဲစိတ်ချမ်းသာယာဝယ် ဖော်ရွှေမှုရှိတယိ အောင်မြင်ပါစေ
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
လုံးဝကျေးဇူးတင်ပါတယ်!
ကျွန်ုပ်တို့၏ဝန်ဆောင်မှုအပေါ်သင့်အမြင်နှင့်စိတ်ကျေနပ်မှုကိုကြားရတာအရမ်းဝမ်းသာပါတယ်။ သင့်ခရီးစဉ်များတွင် Pocket eSIM ကိုအသုံးပြု၍ နေ့စဉ်သက်သာပြီးချောမွေ့သောဆက်သွယ်မှုရရှိစေဖို့ ကျွန်ုပ်တို့ဆက်လက်လုပ်ဆောင်သွားပါမယ်။ သင့်ရဲ့ကောင်းမွန်သောအတွေ့အကြုံများအတွက် ကျေးဇူးတင်ပါတယ်၊ မိတ်ဆွေ။ နောက်ထပ်အကြံပြုချက်များရရှိပါက ကျွန်ုပ်တို့သို့အမြန်ဆုံးဆက်သွယ်နိုင်ပါသည်။
ကျေးဇူးတင်ပါတယ်!
Pocket eSIM အဖွဲ့
Excellent services
Using pocket eSIM has been very convenient and hassle free. The company has great support team and connection to the eSIM is simple. Their rates are also competitive with great discounts.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Hi Henry,
Thank you so much for your valuable feedback! At Pocket eSIM, we strive to make your travel experience as seamless as possible. We're thrilled to hear that you found our support team and services helpful and hassle-free.
If you have any questions or need assistance in the future, we’re always here to help. We look forward to being a part of your future journeys!
Best regards,
Pocket eSIM Team
Reliable
I had 1 gb for 1 week.
I did not need more, it was enough for a week in Paris. I even exhausted the remaining data on the last day on downloading movies. I also liked the fact that it was connecting automatically to the available network. Also, it was shifting from wifi to data automatically fast.
Lastly I was receiving messages on the consumption. I would prefer to receive more often these messages, like on a daily basis, by the end of the day. Thank you for your service. Will be using epocket again.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Hi Samar,
Thank you so much for your fantastic feedback and for choosing Pocket eSIM for your trip to Paris! We're thrilled to hear that our service was reliable and met your needs, especially with automatic network switching and data updates.
We truly appreciate your suggestion regarding daily consumption updates, and we'll take this into consideration as we work to improve our service further.
Looking forward to serving you on your next adventure! If you have any questions or need assistance, feel free to reach out anytime.
Best regards,
Pocket eSIM Team
işimi gördü mükemmel bir çözüm:)
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Merhaba Yunus Emre Bey,
Güzel yorumunuz için çok teşekkür ederiz! 😊 Hizmetimizden memnun kalmanız bizim için büyük bir mutluluk. Size en iyi deneyimi sunmak her zaman önceliğimiz.
Herhangi bir ihtiyaçta bize ulaşmaktan çekinmeyin. Tekrar görüşmek dileğiyle!
Sevgiler,
Pocket eSIM Ekibi
great service and quick
11 de novembro de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Hi Sercan,
Thank you so much for your kind review! Providing quick and reliable service is our top priority, and we’re thrilled to hear that you had a great experience. We look forward to assisting you again on your next journey!
Best regards,
The Pocket eSIM Team
It was an amazing experience
It was an amazing experience. Quick and cheap
26 de outubro de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Hello Akif,
Thank you for your feedback! We are delighted to hear that you had an amazing experience with Pocket eSIM. Providing fast and affordable service is our top priority, and it's great to know we met your expectations. If you need any further assistance in the future, feel free to reach out.
Best regards,
Pocket eSIM Team
I bought it and paid and then I talked…
I bought it and paid and then I talked to customer service. Said my phone doesn't support esim. They will initiate refund. But I didn't get any email yet and esim still active. Can you help me please?
20 de setembro de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Dear Customer,
We are sorry to hear about your experience and appreciate your feedback. We understand that your phone does not support eSIM, and we have already initiated the refund process. Please note that it may take a few business days for the transaction to be completed.
In the meantime, to assist you promptly, please reach out to us directly at support@pocketesim.com. We are committed to ensuring that you can use our services without any further issues.
Thank you for your patience and understanding. If you have any further questions or concerns, feel free to contact us. We’re here to help.
Best regards,
Pocket eSIM Team
Baya iyi tavsiye ederim Türkiye için 7…
Baya iyi tavsiye ederim Türkiye için 7 gün 2 gb aldım hızı baya iyi alınır
16 de setembro de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Merhaba Emre Bey,
Yorumunuz için çok teşekkür ederiz! Türkiye'deki eSIM hizmetimizi beğenmiş olmanıza çok sevindik. 7 günlük 2 GB paketimizin hızından memnun kalmanız bizi gerçekten mutlu etti.
Gelecekte de size en iyi hizmeti sunmak için buradayız. Herhangi bir sorunuz olursa veya başka bir konuda yardımcı olabilirsek, lütfen bize ulaşmaktan çekinmeyin.
Tekrar teşekkür ederiz, keyifli seyahatler dileriz!
Saygılarımızla,
Pocket eSIM Ekibi
Pacet e sim çok ilgili ve güvenilir l…
Pacet e sim çok ilgili ve güvenilir l bir firma her konuda bana gösterdikleri yakınlık ve ilgi için çok teşekkür ederim. Tavsiye ederim
23 de agosto de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Merhaba Adnan Bey,
Değerli geri bildiriminiz için çok teşekkür ederiz. Sizi memnun edebilmek ve ihtiyaçlarınıza en iyi şekilde yanıt verebilmek bizim için büyük bir öncelik. Sunduğumuz hizmetten memnun kalmanız bizi oldukça mutlu etti. Bizi tavsiye ettiğiniz için ayrıca teşekkür ederiz.
Her zaman size destek olmaktan mutluluk duyarız. Herhangi bir sorunuz veya talebiniz olursa, lütfen bizimle iletişime geçmekten çekinmeyin.
Saygılarımızla,
Pocket eSIM Ekibi
Pocket eSIM has completely taken away…
Pocket eSIM has completely taken away my worries about internet connectivity during my international travels. At first, I was unfamiliar with eSIM technology, but the app's simple interface and quick setup made it easy to adapt. Plus, the prices are very reasonable! As someone who travels frequently, I always need a reliable internet connection, and Pocket eSIM has never let me down. The connection speed and quality are also very impressive. I highly recommend it!
19 de julho de 2024
Avaliação não solicitada
Error 500
after payment for service. The link to get connection information does not work. support doesn't work. After payment, even the site displays a 500 error. When logging in from another device it works. This is a scam, I don’t recommend buying it
13 de agosto de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Dear Alexandr,
First and foremost, we sincerely apologize for the inconvenience you've experienced. At Pocket eSIM, our goal is to provide top-notch services, and it's disheartening to hear that your experience didn't reflect that.
We understand that after your payment, you encountered a 500 error when trying to access your connection information, and even our support channels weren't accessible. This is certainly not the experience we aim to provide. Our technical team is currently investigating this issue to identify and rectify the root cause.
In the meantime, to assist you promptly, please reach out to us directly at support@pocketesim.com We are committed to resolving this matter swiftly and ensuring you can utilize our services without further issues.
Once again, we apologize for the trouble you've faced and appreciate your patience and understanding.
Warm regards,
The Pocket eSIM Team
Worthless
I bought an esim for North Cyprus and never worked. Lost a lot of time. Send email for refund. Got no answer. I purchased one from airalo and it was working perfect.
22 de julho de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Dear Tom,
We sincerely apologize for the inconvenience you experienced with your eSIM purchase for North Cyprus. This is certainly not the experience we aim to provide, and we regret that our service did not meet your expectations.
We understand how frustrating it must have been to encounter issues with the eSIM, and we’re truly sorry for any time lost. I’ve checked our records, and it seems your email might not have reached us. However, we've now located your request and will process your refund immediately. Additionally, we have sent you an email to inform you about this matter and to compensate for the issue you experienced.
We appreciate your feedback, as it helps us improve our services. We will be investigating this issue to ensure that it does not happen again. If you have any further concerns or questions, please feel free to reach out to us directly.
Thank you for giving us the opportunity to address this, and we hope you will consider trying our service again in the future.
Best regards,
Pocket eSIM Support Team
Muy fácil de instalar,pero me resulta…
Muy fácil de instalar,pero me resulta muy lento. Compre muchos gb para poder trabajar pero la velocidad que tiene no me deja, en mi país de origen puedo trabajar con mi celular
6 de agosto de 2024
Avaliação não solicitada
Resposta da Pocket eSIM
Hola Javier,
Gracias por compartir tu experiencia con Pocket eSIM. Nos alegra saber que la instalación fue fácil, pero nos entristece escuchar que has tenido problemas con la velocidad de conexión. Entendemos lo importante que es tener una conexión rápida y confiable para poder trabajar.
Para entender mejor esta situación y ayudarte, te hemos enviado un correo electrónico y hemos solicitado información detallada a través de Trustpilot.
Nuestro objetivo es mantener siempre un servicio de alta calidad, y este tipo de comentarios nos ayudan a mejorar. Nos aseguraremos de tomar las medidas necesarias para resolver tu problema y evitar que se repitan situaciones similares.
Gracias por tu paciencia y comprensión. Esperamos tus valiosos comentarios.
Atentamente,
El equipo de Pocket eSIM
Execellent
Really good, reliable and easy to use service would recommend.
6 de junho de 2024
Avaliação não solicitada
It was very easy to install the eSim
It was very easy to install the eSim. The only caveat was that I had to have a 2nd phone since the installation was done via the IR code and the phone can not scan its own IR code.
28 de junho de 2024
Avaliação não solicitada
Best friend for abroad travels
Best friend for abroad travels , 5 dollar for a week is the cheapest option .
10 de julho de 2024
Avaliação não solicitada
Schnelle und gute Lösung für Internet…
Schnelle und gute Lösung für Internet außerhalb EU.
2 de agosto de 2024
Avaliação não solicitada
I have shopped many times
I have shopped many times. My qr codes arrived at jet speed. Thank you.
1 de maio de 2024
Avaliação não solicitada
Great choice for Travelers
Pocket eSIM is perfect match for the travelers like me. I use pocket eSIM when i travel abroad. It cheaper than normal carrier and other alternatives. Easy to use, nice UI/UX.
20 de março de 2024
Avaliação não solicitada
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