5/2025, purchased 2- 50' Copper Bullet hoses, using them separately; 8/2025, the 1st one developed several pinhole leaks in the hose. Contacted them and they immediately replaced it. The replaceme... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The Pocket Hose 2.0 100-foot length fails to maintain its "dynamic operational length" under open-flow conditions. Meaning, that as long as you have 100% water pressure filling the hose, it expands to... Ver mais
A empresa respondeu
i originally bought the copper bullet and it did not last as long as i expected. pocket hose company sent me the ballistic hose and i love it, seems much more durable. i'm really grateful they care ab... Ver mais
A empresa respondeu
I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to m... Ver mais
A empresa respondeu
2,2
Ruim
215 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Purchased 3…all 3 have holes
I purchased three of these hoses and after 2 years all three have holes in them.
9 de novembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Helo Kurtis,
We are truly sorry to hear about the trouble you’ve encountered with our hoses developing holes. Understanding your concern, we had previously attempted to gather more information from you to look further into this matter. Unfortunately, due to not receiving a response within the period provided by Trustpilot, we find ourselves unable to access your account details or continue the investigation.
To ensure we address your issue as effectively as possible, we ask that you get in touch with our customer support team directly at customersupport@pockethose.com. Our dedicated team is ready to assist you and is committed to resolving your issue promptly. Your satisfaction is very important to us, and we aim to provide a solution that meets your expectations.
— Keith, Pocket Hose Support
I have been willing to pay the high…
I have been willing to pay the high prices for pocket hoses, 4 times now, because of the weight and managability promised. of the four, 1 100 ft hose blew out the hose portion of the unit, Pocket Hose did replace it. Now, a 25 ft hose has fallen apart at the connection to the faucet, making it unuseable and spewing water from the connection. light weight and managability don't seem to be aligned with product quality.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Stephena,
We truly apologize for the troubles you've been facing with our Pocket Hose. Your feedback is essential to us, and we're committed to improving your experience.
We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
So disappointed
I purchased 2 hoses and received a bonus Y joint. The Y joint broke at the female end. The plastic inside the copper top came apart. And one of the hoses sprung a leak in the middle of the hose.
I would not recommend this product to anyone.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello E. White,
We truly apologize for the troubles you've been facing with our products. We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact. For further assistance, please get in touch with our customer support directly at customersupport@pockethose.com.
— Keith, Pocket Hose Support
I purchased a 75' pocket hose last…
I purchased a 75' pocket hose last year. I was very happy with it until I went to use it this summer. My first time using it there was a pin hole in the hose. I was unable to use this hose.
I did purchase another Pocket Hose to replace the broken one. Hopefully this hose holds up or I won't be purchasing another.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello PJ,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I'm happy with it!
So far, so good. It seems much more sturdy than other flex hoses I've had before. The connectors are especially solid.
2 de novembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Ellen,
Thank you so much for your wonderful review! We're really glad to hear that you're happy with the sturdiness and quality of our hose. Your feedback means a lot to us and motivates us to keep improving. We truly appreciate your continued support and look forward to serving you again!
— Keith, Pocket Hose Support
Easy On-line Purchase - Very Poor Delivery Process
The On-line purchase process was easy. The delivery process was very poor! I made my purchase October 28, 2025. I received a confirmation email the same date. I did not receive any kind of shipping notice or status update. By Saturday morning, November 1, 2025, I received an email seeking my review and a second promotional email. Being a bit confused, I called and talked with a customer service representative. I explained I had not yet received the item and asked why I would get a review and product promotion before the product was delivered.
I offered to provide the confirmation number, but the representative asked me to provide virtually every detail of my name, address, etc. She finally told me the product was scheduled for delivery on Tuesday November 4, 2025. She also gave me some kind of tracking number via Amazon. I tried it several times, but was unsuccessful. I left shortly thereafter and upon arriving home found a package left at my gate. It was my pocket hose! So much for the November 4, 2025 delivery date.
The weather is not currently conducive for using my new hose, but it does look nice in the box!
1 de novembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Bob,
Thank you for taking the time to share your experience with us. We are pleased to hear that the online purchase process met your expectations, though we are truly sorry for any inconvenience caused by the delivery process. Please rest assured that we are taking steps to improve the accuracy and timeliness of our delivery notifications. We appreciate your patience and understanding as we work to resolve these issues. Thank you once again for your feedback.
— Keith, Pocket Hose Support
Pocket Hose - check the length you need before you buy it!
Unfortunately, I bought two hoses that were much longer than I needed (my error) so I spent way more money than I wanted to. The hoses work well, and when I had a problem with leaking when I first got it, Pockethose made it right.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hi Joan,
Thank you so much for your thoughtful review. We truly appreciate your feedback and your continued support means a lot to us. We're glad to hear the hoses are working well for you and that we could assist with the initial issue. Looking forward to serving you again!
— Keith, Pocket Hose Support
It is a great product
It is a great product , but the last 2 purchase came out defective
20 de novembro de 2024
Avaliação não solicitada
Resposta da Pockethose
Hello Orlando,
Thanks for your review. We sorry to hear about the trouble you've had with our product. We previously tried to get more details about your order to look into this issue, but we haven't received the information needed within the period specified by Trustpilot. This has made it difficult for us to identify your account or continue communication.
Please reach out to our customer support at customersupport@pockethose.com. Our team is eager to help you. We value your satisfaction highly and are committed to resolving this issue as quickly as possible.
— Keith, Pocket Hose Support
I love these hoses
I love these hoses. I have purchased at least 4 of them. They are basically wonderful! They are light weight and easy to move around. The only problem I have found with them is that they get holes in them easily. I had one replaced but at least 2 others now have holes in them. It would be nice if they were a little tougher so that they didn't get holes in them.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hi Emilie,
Thanks for your review. We're glad to know that you love the hoses. However, we apologize for the inconvenience you've experienced with the product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Return Policy is terrible
I was told I had to ship the hoses back, at my expense, and then I had to pay a "reprocessing fee" for each hose I needed replaced. So I shipped them back and then someone else emails me saying I didn't need to do that and that they would mail me new hoses. I gave them my shipping information and then find out that they shipped my hoses to the wrong address. I let them know this and was told "we do not have control over the shipping carriers or delivery route". So, no hoses, and I am supposed to get in touch with the carrier with my tracking number. Why wouldn't you just ship it to the correct address? What a pain this has been.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello KB,
We apologize for the inconvenience you've experienced with your purchase. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Out of stock sprayer
The hose and sprayer are great, but I’ve been trying to order another sprayer for over a month and it’s been out of stock. When will there be more in stock?
31 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Lucy,
Thank you so much for your patience and kind words about our hose and sprayer. We sincerely apologize for the inconvenience caused by the Pocket Hose sprayer being out of stock. While we work hard to restock it as soon as possible, please know that you can use any standard spray nozzle with your Pocket Hose. If the sprayer has a ¾" connection, it will work perfectly fine.
We truly appreciate your understanding and support.
— Keith, Pocket Hose Support
I ordered several in one order verbally…
I ordered several in one order verbally on the phone two of the 50 footers and one normal one plus the free nozzles, and never received any hose at all. I kept waiting, Received no follow up, and I lost the phone number I called.
So, I have never tried to order them again.
Edward Jordan Gwynn, VA 23066.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Edward,
We apologize for the inconvenience you've experienced with your purchase. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Worth every penny!
I love my pocket hose! I agree with all the other reviews. Light weight, doesn't kink and no leaks! Easy to put away. It has made my life a whole lot easier!
31 de agosto de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Deana,
Thank you so much for your wonderful review! We're thrilled to hear that our pocket hose has made your life easier and that you love its lightweight, kink-free design. Your feedback means a lot to us, and we truly appreciate your continued support.
— Keith, Pocket Hose Support
I used mine about a month and it sprung…
I used mine about a month and it sprung its first leak and it is a big leak .It isn’t any better than the one I bought a year ago I guess I’m going to find out how good your warranty is!!
31 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Ronnie,
We are sorry to hear about the issues you've encountered with your Pocket Hose. We understand the frustration a big leak can cause and we are committed to resolving this matter for you. Previously, we reached out for your details, but it seems we did not receive a response. To expedite the process, please contact our customer support team directly at customersupport@pockethose.com. Our team is eager to assist you and ensure your satisfaction with our product.
— Keith, Pocket Hose Support
Unfortunately in less than one year my…
Unfortunately in less than one year my hose failed near the bib connection connected to to my water valve and sprayed water all over the place. The hose “shrunk” at this point for about 12-18 inches. Loved the hose but failed quickly
30 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Steve,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Love the hoses … but not the nozzles.
Love the hoses. Loved the nozzles for a while, but I no longer can get all the spray options. Will you replace the nozzles??? Both are very limited in what spray patterns I can use and were there for about a month, but no longer. Help please!
30 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Vicki,
We truly apologize for the troubles you've been facing with the spray nozzle. Unfortunately, we haven't received any further details from you to address this issue precisely. We kindly ask you to contact our customer support at customersupport@pockethose.com. Our team is ready and willing to assist you to ensure satisfaction with our products.
— Keith, Pocket Hose Support
Great (until everything BROKE!)
When the hose (and nozzle) WORKED I loved it, but then the hose began a small pinhole leak about three feet from the nozzle end eventually erupting to make the hose unusable. Also the sprayer (which was the best I've ever used) had the cap pop-off and that became unusable. I looked up the return instructions but it required "original packaging" (who keeps THAT!?!) so I guess I'm out $100. I found a similar product at a discount store for 60% less and have had no problems. I'd hesitate to buy this hose again and that's a shame. When it was working it was impressive.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Wayne,
We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
Another leak
I do love my pocket hose but the new one sent to me now has a leak in the middle of the hose. I took very good care of it so I have not idea why.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Teresa,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I have 4 of the white ones and they all…
I have 4 of the white ones and they all leak.The nozzles are the best part,very well constructed and easy to adjust,just wish the hoses were more durable.
30 de julho de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Peter,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
The company clearly tells about the…Product
The company clearly tells about the construction of the hose, with all the specs. It functions exactly as is
advertised. Swivel is great also. I purchased 3 and will buy more in the future for friends and family.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Mason,
Thank you so much for your wonderful feedback! We're thrilled to hear that the product and its features met your expectations. Your support means a lot to us, and we look forward to serving you and your loved ones again in the future.
— Keith, Pocket Hose Support
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