5/2025, purchased 2- 50' Copper Bullet hoses, using them separately; 8/2025, the 1st one developed several pinhole leaks in the hose. Contacted them and they immediately replaced it. The replaceme... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The Pocket Hose 2.0 100-foot length fails to maintain its "dynamic operational length" under open-flow conditions. Meaning, that as long as you have 100% water pressure filling the hose, it expands to... Ver mais
A empresa respondeu
i originally bought the copper bullet and it did not last as long as i expected. pocket hose company sent me the ballistic hose and i love it, seems much more durable. i'm really grateful they care ab... Ver mais
A empresa respondeu
I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to m... Ver mais
A empresa respondeu
2,2
Ruim
215 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love the pocket hose
Love the pocket hose. The original sprayer is a different matter. About 2 months after we received it, it start leaking. I think they re-engineered the sprayer because the ones on the web site look different.
1 de novembro de 2024
Avaliação não solicitada
Resposta da Pockethose
Hello Ed,
We're glad to know that you love Pocket Hose. However, we are very sorry to learn about the issue you're experiencing with the sprayer. We had sent a request to gather additional information but we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
We bought it at Wal-Mart
We bought it at Wal-Mart, it has 3 leaks in the hose. water goes everywhere but where it should go, we threw away the box it came in & the receipt so we can't take it back. it was 100 ft. length....very disappointed....
15 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Valerie,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Hose leaks in about 3 places. If not for that it is fine. Like the attachments.
Hose leaks in 3 places like the attachments. Review process is tedious
15 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Martin,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Very disappointed
After only a few months of use the nozzle was squirting water from the connector end making it totally useless. Had to throw it away. I have the 100 foot hose and after spending all that money, I thought I had a quality product. Had to purchase another nozzle from the hardware store. Very disappointed.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Linda,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Resposta da Pockethose
Hello John,
We are truly sorry to hear about your recent experience. We reached out previously in hopes of gathering more details to better assist you, but it seems we did not receive a response. Please feel free to contact our dedicated customer support team at customersupport@pockethose.com. They are fully prepared and eager to assist you with any concerns you may have.
— Keith, Pocket Hose Support
You will not answer my question if you can put my hose on a hose reel.
Unable to get answer to my question
31 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Gerard,
Thank you for reaching out. We understand your concern and want to clarify that the Pocket Hose is an expandable hose. It is not recommended to use it on a hose reel, as this can affect its performance as well as its expansion and contraction abilities.
— Keith, Pocket Hose Support
I love the flexibility and ease of…
I love the flexibility and ease of storage. I have bought many connections as I have a tight connection with faucet close to ground. Only improvement would be selling the pivoting connector separately to reduce the degree of Jerry rigging necessary in small spaces. Thank you!
15 de maio de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Annetta,
Thank you so much for your wonderful review! We truly appreciate your feedback and are grateful for your continued support. We're always looking for ways to improve, and your suggestion about selling the pivoting connector separately is very valuable to us. Thanks again for taking the time to share your thoughts!
— Keith, Pocket Hose Support
Purchased a set of two
Purchased a set of two, first time using the hose there are holes in the hose!!!
20 de maio de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Michelle,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Sprung several holes after 1 week
Sprung several holes after 1 week. A total loss.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello David,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Mixed feelings.....
I started with 2 hoses. One is in my backyard and has had a pinhole leak since the beginning. I inquired about it but it has not worsened and since I got no response to my inquiry on how to fix it, I have continued to use. My second hose is in the front yard and it gets more sun exposure it. When I went to use it about 3 weeks ago about a 2 foot section had split. So I thru it away. I have a regular high grade garden hose that I have had for several years - it still works great. I will not be purchasing any pockethoses in the near future.
UPDATE: 4/8/2026 - the second hose in backyard also split and I replaced with a regular store bought hose.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Janene,
Thank you for taking the time to share your experience with us regarding the pocket hoses you purchased. We sincerely apologize for the inconvenience and frustration caused by the issues you've encountered with both hoses.
Upon reviewing your concerns, we have issued a replacement for your claim. We are committed to ensuring your satisfaction and hope that this new hose meets your expectations. Should you encounter any further issues or have additional questions, please contact our customer support team directly at customersupport@pockethose.com for prompt assistance.
— Keith, Pocket Hose Support
Disappointed
Well, the plastic goodie at the beginning of the hose broke pretty quickly. 2) it got a hole in it, so now water leaks out.
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Pockethose
Hello Debbie,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
My hose began to leak within a month
My hose began to leak within a month. I contacted customer service sent them pictures of the leak like they requested. Never herd back from them.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello David,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Durable and Light
I bought Copper Bullets for me and for my father. He stopped watering his plants because he didn’t want to deal with his heavy 100 ft. Rubber hose. Pulling it off the reel wasn’t easy for a 91 yr old and winding it back up was a chore he left for me. He loved the Copper Bullet. He said it was light and easy to use. When finished it was easy to drain the hoses and coil into a hose box. One problem we both had with our hoses was the rubber collars at each end of the hose cracked within the first few uses. I contacted Customer Service and the rep. sent us replacement hoses. They definitely stand behind their products.
30 de junho de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Donna,
Thank you so much for your wonderful review. We truly appreciate your feedback and your continued support means a lot to us. It’s great to hear that the Copper Bullet has made watering easier for both you and your father. Your satisfaction is our priority, and we’re here whenever you need us.
— Keith, Pocket Hose Support
pocket hose
It does not completely shrink down when the water is turned off as shown in the videos/commercials.
It cannot be left outside per the instructions, which makes it somewhat inconvenient.
Overall it performed well otherwise.
1 de julho de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello John,
Thank you for your feedback and for sharing your experience with the pocket hose. We are pleased to hear that it performed well overall.
Regarding the hose not completely shrinking down, taking the 25 ft model as an example, please note that its original length is approximately 9 ft and it expands to 25 ft when water flows. After turning off the water, it should retract back to around 9 ft. For best results, we suggest leaving the hose open to allow any remaining water to drain, which helps it shrink back fully. Also, avoiding kinks or knots is important as they can prevent proper recoil.
Concerning the instruction not to leave the hose outside, we understand it may cause some inconvenience, but this is recommended to prolong the hose's lifespan. We appreciate your understanding.
If you have any further questions or need assistance, please contact us at customersupport@pockethose.com. Our team is ready and willing to assist you to ensure satisfaction with our products.
— Keith, Pocket Hose Support
I like the hose
I like the hose. Can you attach the hoses?
30 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Donna,
We're so happy to hear that you like the hose! Yes, you can definitely attach two hoses together. However, for the best performance, it’s usually better to use them separately. If you have any more questions or need assistance, feel free to reach out.
— Keith, Pocket Hose Support
We love our new pockethoses
We love our new pockethoses. They are so much lighter and make it much easier to maneuver through our landscape. My wife is able to water by herself instead of having me help drag the hose for her. Our landscaping wraps around our home and I water the front while she does the back. We enjoy working with our flowers and plants and these new hoses make the task easier as we have aged. I give this product TWO thumbs up 👍👍!
30 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Paul,
Thank you so much for your wonderful review! We truly appreciate your feedback and your continued support. It’s great to hear that the hoses are making your gardening easier and more enjoyable for both you and your wife. Wishing you many more happy moments tending to your beautiful landscape!
— Keith, Pocket Hose Support
This hose sucks
This hose sucks! They brag about the hose large diameter when in fact it's restricted with fittings that are best about only 1/4 inch in diameter. a real scam.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Basil,
Thank you for sharing your feedback regarding our product. We understand your concerns and appreciate the opportunity to clarify any misunderstandings. As advertised, the inside diameter of our hose is indeed ¾". Our goal is to provide quality products, and we take your comments seriously.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team at customersupport@pockethose.com. We are here to help and ensure your satisfaction.
— Keith, Pocket Hose Support
The hose itself is okay
The hose itself is nice. But the nozzle leaks so I have to angle it so water doesn’t run down my arm. The nozzle also doesn’t spray consistently. Otherwise, it’s okay. I like the way the hose is easy to store.
25 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello oh Rodrigs,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Didn’t hold up.
The rubber piece around the end of the hole broke, then the hose developed a pin hole in it and leaked.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Sthomas,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I did love my pocket hose
I did love my pocket hose, but after a year it burst. Needless to say, I was highly disappointed.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Jill,
Thanks for your review. We're glad to know that you love Pocket Hose. However, we apologize for the issue you encountered with the hose. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
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