5/2025, purchased 2- 50' Copper Bullet hoses, using them separately; 8/2025, the 1st one developed several pinhole leaks in the hose. Contacted them and they immediately replaced it. The replaceme... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The Pocket Hose 2.0 100-foot length fails to maintain its "dynamic operational length" under open-flow conditions. Meaning, that as long as you have 100% water pressure filling the hose, it expands to... Ver mais
A empresa respondeu
i originally bought the copper bullet and it did not last as long as i expected. pocket hose company sent me the ballistic hose and i love it, seems much more durable. i'm really grateful they care ab... Ver mais
A empresa respondeu
I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to m... Ver mais
A empresa respondeu
2,2
Ruim
215 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is my second Pockethose
This is my second Pockethose. They are great hoses and work as advertised. The reason it is not 5/5 is because both times I ordered I did not receive the swivel attachment to connect to my spicket. Other than that I love it.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Ron,
Thank you for reaching out to us regarding your concern with the missing swivel attachment (Pocket Pivot). We sincerely apologize for any inconvenience this may have caused.
We had previously sent you a request for additional information to locate your order but did not receive a response, which is why we currently do not have your order details.
It's important to mention that not all our hose models include the Pocket Pivot. This accessory is provided only with the Copper Head model. Please verify whether you purchased the Copper Head or another model, such as the Copper Bullet, Silver Bullet, etc., which do not come with the Pocket Pivot.
Should you require further assistance, please feel free to reach out to our customer support team directly at customersupport@pockethose.com. We are here to help!
— Keith, Pocket Hose Support
It busted after using it twice
It busted after using it twice, spent all this money on 2 of them. I haven't tried the 25ft on but the 50ft one was garbage
5 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Robert,
We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Best Hose Ever
I have never had a hose that did not leak until I bought the Pocket Hose ! I bought one and then I bought another for the backyard. No more water leaking getting me soaked.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Janice,
Thank you so much for your wonderful review! We're thrilled to hear that the Pocket Hose has been a game-changer for you and that it’s met your expectations without any leaks. Your continued support means the world to us, and we’re grateful to have customers like you. If you ever need anything else, don’t hesitate to reach out. Thanks again!
— Keith, Pocket Hose Support
The hose is light and easy to care for
The hose is light and easy to care for. The only problem is the rubber things at both ends of the hose don't last long and break and now are free-floaters on the hose. It doesn't affect the hose usability, but is frustrating that it doesn't last long.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Herb,
Thank you so much for your review and for sharing your experience with the hose. We truly appreciate your feedback and understand how frustrating it can be when parts don’t last as expected. Please know that we have forwarded your comments to the relevant department for review to help improve the product. We value your input and hope to provide you with an even better experience in the future.
— Keith, Pocket Hose Support
Purchased 3 hoses
Purchased 3 hoses, had to replace all three within 2 months. I told customer service to just refund me my money, was told they can’t do that! Thank god I purchased the life time coverage, waiting for the 3rd replacement hose to arrive, I’ll just keep on calling every time the hose springs leaks & get a new one, hopefully it will be stronger. Would not recommend this product to anyone’
17 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Linda,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather necessary details from you but haven't received a response within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. If you require further assistance, please contact our customer support directly at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Leaking after short time.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Patricia,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I have had nothing but trouble trying to return pocket hose as it is a piece of SH...I
I have had nothing but trouble trying to use Pocket Hose. I have tried to return the hose, which I ordered throught Amazon.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Sherre,
We apologize for the inconvenience you've experienced with your purchase. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. For further assistance, please contact our customer support at customersupport@pockethose.com. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
Failed second hose from Pocket Hose
This is second hose from Pocket Hose. The first one failed and the company replaced it for free. Now the replacement is leaking to the point the hose is useless. Obviously, there is a problem with the materials of manufacture. At this point, based on my experience with the product, my recommendation is buy another brand!
18 de agosto de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Kevin,
We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Purchased a 100 foot pocket hose that…
Purchased a 100 foot pocket hose that started leaking further same season I bought it. I contacted their support email but nothing happened after I provided all my contact information. Not sure if they sell it or what but no more pocket hoses in my future
18 de julho de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Anne,
We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I purchased 3 pocket hoses two have…
I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to make it thru one season. I have yet to find any of these hoses to last regardless of the manufacturer. Buyers beware save your money and buy a conventional hose the 30 day warranty should have been a red flag
5 de agosto de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Bob,
We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Hose not 50 ft.
I bought what was described as a 50 Ft. hose. It appears to be 22 ft. What is going on.?
11 de julho de 2024
Avaliação não solicitada
Resposta da Pockethose
Hello Morgan,
Thank you for reaching out to us with your concern. The hose you purchased is designed to reach its full 50 ft length when it's fully expanded under water pressure. Its original size is about 17 ft, and it should extend when water fills it. Please check your water pressure, ideally between 60-80 psi, as lower pressure might not allow it to expand fully. Also, make sure there are no knots, which could restrict its full extension. We truly appreciate your understanding and are here for you if you need further assistance.
— Keith, Pocket Hose Support
Resposta da Pockethose
Hello James,
We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
This is a piece of junk
This is a piece of junk. Total waste of my money. That’s what I get for taking the bait off an Infomercial. Have yet to use the hose because it leaks so bad at the fitting. It’s not my spout at all. Every other 5 dollar hose has zero issues. Save your money.
2 de junho de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Reagan,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Totally pleased with support response
Totally pleased with support response
I bought two of the 50ft hoses. Both snapped at the the hose too sprayer connection. This appears to be an issue with older design hoses. Contracted the support about the issue and both were replaced with the new copperhead with metal connections. No issues getting replacements. New hoses are way better than the last. Will be buying another copperhead in 100 ft model.
25 de maio de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Steve,
Thank you so much for your wonderful review! We truly appreciate your feedback and are glad to hear that the new Copper Head hoses are working well for you. Your continued support means a lot to us. If you ever need any assistance, we're here to help!
— Keith, Pocket Hose Support
Love the hose, hate the connector.
I love the Pocket Hose & the nozzle! My only problem is the connection between the hose & the house spigot. We ( my son tried also) cannot remove the hose from the house!! It’s almost like it’s welded to it!!
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Melinda,
Thank you so much for your kind words about the Pocket Hose and nozzle! We're sorry to hear about the trouble with the connector. We recommend trying some penetrating oil to help loosen the connection. Also, as mentioned in the product instruction manual, it’s best to always empty the hose after each use and store it indoors. Avoid keeping it attached to the faucet when not in use to prevent issues like this. If you need any further assistance, please feel free to reach out.
— Keith, Pocket Hose Support
Resposta da Pockethose
Hello D Stephens,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
WROTE THE PROBLEM THREE TIMES
WROTE THE PROBLEM THREE TIMES. WAS SENT A 10% DISCOUNT. I HAVE THE HOSE BUT NOT THE NOZZLE THAT RICHARD KARNS ADVERTISES. YOUR COMPANY NEEDS TO ADDRESS THIS PROBLEM.
19 de maio de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Jim,
We apologize for the inconvenience you've experienced with your purchase. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I CANNOT recommend the copper Bulletin…
I CANNOT recommend the copper Bulletin at all. I purchased 4 hoses and 3 are leaking. 2 with large holes (2 - 100 ft length and 1 - 75’ length. This is the 2nd time I have notified them and I 93heard nothing. I am angry and disappointed.on money spent.
13 de maio de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Claire,
Thank you so much for sharing your experience with us. We're truly sorry for the inconvenience this has caused you, and we completely understand your frustration. Our team has already issued replacements for your hoses, and we hope they met meet your expectations. Please don't hesitate to reach out to our customer support team if there's anything more we can do for you.
— Keith, Pocket Hose Support
Length when pulled out
Length when pulled out: I bought a 75' hose after measuring the distance of what I needed. I am pretty strong, but can really only pull out the hose to about 60 feet. This isn't long enough and now I will have to buy another 25' hose to attach to the 75' one. Sigh. On the + side, I do like the lighter weight and less of a tripping hazard.
25 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
Hello Anne,
Thank you for your review. Just to mention, you don't actually need to pull the hose yourself—the water pressure should do it. If you're experiencing low water pressure, it could negatively impact the hose's ability to expand to its full length. We generally recommend water pressure between 60 and 80 psi for optimal performance.
If you need further help, please don't hesitate to reach out to our customer support at customersupport@pockethose.com. Our team is always ready to help!
— Keith, Pocket Hose Support
The top rubber part of the hose broke
The top rubber part of the hose broke
14 de abril de 2025
Avaliação não solicitada
Resposta da Pockethose
Hi Lydia,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further and provide you with a resolution. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
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