The handheld poooliprint L1 is a cool little invention. It fits in my purse thus it is easily transported. Basically, it prints out a black and white photo on a receipt type paper. The instructions... Ver mais
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Veja o que dizem as avaliações
I'll start by saying I have a black and white printer and one of their color printers, both of those work great, which is what lead me to this next purchase. The PoooliPrint Z1 Color Photo Camera... Ver mais
A empresa respondeu
I am underwhelmed to say the least. i bought the "higher resolution" printer and everything looks like it came out of an over the hill xerox machine. shipping takes forever and paper is very expensive... Ver mais
A empresa respondeu
Waited many weeks for the printer to arrive, only to find out it cannot be paired with my iPhone, message saying it’s unsupported! Impossible to get hold of anyone from pooliprint, they have now disap... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Poooliprint® is a pocket printer for Apple and Android devices. Its a thermal printer so you don't need ink and you can print pictures, images, notes and more from your smartphone.
Informações de contato
9779 South 36th Lane, 85339, Laveen, Estados Unidos
- 6232175995
- support@poooliprint.com
- poooliprint.com
3,5
Bom
632 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Got my printer and I can’t get it to…
Got my printer and I can’t get it to work.
It blinks and won’t print. I’ve watched the instructional videos and it appears mine is defective.
20 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Lila,
Thanks for contacting us.
I am sorry you are experiencing this issue, this is a very rare situation and I will be happy to guide you in fixing it.
Could you please kindly try this first:
1. Open and close your printer cover (just as if you wanted to load paper)
2. Once closed, use a pin to hold the RESET button which is in a tiny hole by the USB charger (see attached picture) you must hold the button for a full 10sec.
This should reset your printer and you should be good to go. I would recommend fully recharging your printer before you use it.
Feel free to take a look at our video tutorials to learn more about how to use your printer.
We hope you can update your review once you figured out this issue.
Thanks.
Not the best
From all the adverts I expected better, it's hard to line up the labels, and it doesn't print very dark. Even when making the text bold, it is barely legible. The app itself is easy to use, though if I try and log on online, it tells me my account doesn't exist, so I'm not sure how that add up when I have bought and logged into an app with that account. The machine is easy to use, and the reels are easy to change, I just expected a better quality print, and sometimes the labels don't stick well, and the sticky paper is very hard to peel apart.
20 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Dear Jacquelyne,
Thank you for your feedback and comments, it's interesting to hear from customers with constructive feedback. I am happy to reply to you and hopefully provide some kind of resolution to your concerns.
For your concerns about the labels, here is a video tutorial on how to use the printer for printing labels: https://youtu.be/dJ7Zm4mFDgQ
I hope it can help!
If not, feel free to shoot an email to our support team at support@poooliprint.com
In regards to the print quality, we also have a video tutorial to show how to setup the app for best results: https://youtu.be/RJax1yxepcs
Finally, we know about the website account being different from the app account, unfortunately at this time customers still have to create a different account for our website loyalty program and for the app due to the technology we are using. We apologize if this is inconvenient, but please note an account is not required to use the app if you don't want to save your print drafts.
Happy holidays! Take care.
Works very well
It works well after installing the Poooli App, thanks for your helpful advice
17 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Dear Stefan,
The QR code printed by a double tap on the printer main button allows to connect by a quick scan from the Poooli app.
If you scan the QR code from outside of the app, it will not work and indeed give a broken URL.
Please make sure to follow the instructions given in the user manual and on this Youtube video tutorial to learn how to connect using the QR code: https://youtu.be/aByZjjnFsaw
We hope you can update your review once you figured out this issue.
Thanks.
No updates where my order is and for…
No updates where my order is and for them to look into this I have to pay £1 to speak to someone
17 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Dear Carolina,
You can track your order from our website tracking page here:
https://www.poooliprint.com/apps/trackingmore
Simply enter your order number and e-mail and you will get detailed updates. Our customer support team is happy to give us an update as well, you can reach out to them via facebook or by email at support@poooliprint.com.
However, not sure why you mentioned that you have to pay £1 to speak to someone?
Please be careful that you are reaching out to the us directly from our website, our facebook page or the e-mail I provided. We never ask anyone to pay to get in touch with us!
Thanks.
The service is very helpfull
The service is very helpfull, quick and kind.
14 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Caroline! We’re really appreciate you taking the time to share your positive feedback with us. Thank you so much! ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
Great product
Really great product and the company has been really nice and helpful
13 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Sam! Thank you for choosing us! We’re dedicated to giving you the best products possible. We appreciate your positive feedback. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
the printer is easy to use and the…
the printer is easy to use and the prints are exciting to see. I really liie the way it allows one to edit the photos in so many ways.
i used my prints to make individualized cards.
4 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Yvonne! We're glad that customers like you are having a great experience with our product. Thank you for the great review. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
This printer is such a disappointment
This printer is such a disappointment. The printing is very faint and doesn't look as described. The whole thing was really expensive for what it is. Also when I open it to change the paper its very hard to get it back in place. It feels like it could break very easily. I wouldn't recommend.
30 de novembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Dear Sue,
We couldn't find an order with your name placed on poooliprint.com. hopefully, you didn't order from a third-party marketplace which offer counterfeit versions of our products!
If that's not the case, please reach out to our friendly support team at support@poooliprint.com
Maybe our team can get you some advices to improve your printing results. We will be happy to offer you complimentary photo paper to try and see if the results you get are closer to your expectations.
Please visit our Youtube channel for further help like how to easily replace paper rolls, here is a direct url: https://www.youtube.com/@poooliprint2960/featured
Regards,
Joey from the Poooliprint Team
Love this company
Love this company. They are so helpful, enthusiastic and friendly to deal with. Even though they’re in the US and I’m in the UK, they reply to any questions I have promptly and efficiently. Highly recommended.
25 de novembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Mrs. Allen! Thank you for the great review! We’re so happy you loved your experience with us. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
Ottimo prodotto, simpatico e semplice da usare
Acquistato Poooliprint ad un buon prezzo grazie allo sconto che mi hanno riservato tramite email...
È un buon prodotto, lo uso soprattutto per lo scrapbooking, i ricambi non costano molto...Il design è fighissimo, l'app a cui collegarlo è semplice ed intuitiva...A Natale acquisterò un modello superiore...
15 de outubro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Paola! Thank you so much! ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
produit mediocre, service client 0
J'ai acheté une pooliprint pour le prix de 80eur sur leur shop ! Après 6 mois l'impression est laborieuse et deffectueuse ! Aucunes aides du service client ("pas de garantie pour ce modèle ! )
GASPILLAGE D ARGENT , n'achetez pas cette marque !!
26 de novembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Dear customer,
We are sorry that you are not happy with our products.
We aren't able to identify you as a customer and we sent you a request to find out what is your order number, this way one of our customer representative can reach out to you with an update and ensure you will get your order delivered.
Feel free to reach out to support@poooliprint.com with more info and we will get your inquiry processed in a timely manner.
Thanks,
Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/
POOOLI STAMPANTE L3 NON SI COLLEGA
POOOLI STAMPANTE L3
Ha funzionato per le prime 3 stampe, c’erano anche dei simpaticissimi template da utilizzare.
Poi ad un certo punto non si è più collegata. Ho provato a contattare il fornitore ma non ha ancora risolto il problema .. non ho altri collegamenti Bluetooth attivati.
Ho provato ad aggiornare la App ma non va, mi da continuamente errore!
Ho provato a contattarvi ma non rispondete!
Chiedo aiuto ai progettisti…
Grazie……
26 de novembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Good day!
Thanks for bringing this concern to us, we sincerely apologize for the inconvenience.
Please contact our friendly support team at support@poooliprint and make sure to provide your order number so that someone can provide you troubleshooting steps about the issue.
We are the official Poooliprint website, if your items have been purchased elsewhere than poooliprint.com unfortunately we won't be able to provide you with any assistance.
Regards,
Joey from the Poooliprint Team
It's amazing that you can customize…
It's amazing that you can customize 100% what you want to print, have it there when you need it and just need your phone to print something! The standard quality printer it's very useful and legible, the quality of the printer looks very good too!!
9 de novembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Giggi! We’re so happy that you are enjoying our product. Thank you for your valuable feedback. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
I’ve enjoyed using this large hand held…
I’ve enjoyed using this large hand held portable take anywhere printer..
It’s great for the scrap books and easy to use I would recommend this portable printer to anyone who’s into creating stickers and having fun creating
1 de novembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Debbie! We're glad that you’re loving your new printer. Thanks for the awesome review. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
This product if fun and easy to use
This product if fun and easy to use. A great addition to art/scrapbook and gift projects.
9 de novembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi ToniAnn! We are grateful that you took the time out to leave us a positive review. Thank you so much. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
Printer works well.
Quality of print is good. Printer battery lasts a long time. App is sometimes a bit complicated but when learn works very well.
13 de outubro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Bujo! We love hearing from you! Thank you for leaving feedback for us. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
the paper doesn’t feed
the paper doesn’t feed - it just sits in the machine
12 de outubro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Dear customer,
Please contact our support team at support@poooliprint.com with your order number. We guarantee you that our team will help you to get it working!
You can also search for our video tutorials on Youtube that shows how the printer works.
We are happy to assist you at anytime.
Thanks.
Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/
Love this cute little pocket printer
Love this cute little pocket printer! I got the white paper to print quotes or big lettering i don’t want to do myself. I love using the transparent for doodles and anime stickers! Looks amazing in my journal!
27 de outubro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Janet! Thanks for your recent purchase. We're thrilled that you’re loving your new printer. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
continues to ignore return…
Company continues to ignore return request!
They have asked me to send pictures of the appalling quality of their product, and are now trying to blame it on the paper. Of course, they are also saying I can only return paper if the box is unopened - so, if you discover you got faulty paper, you can’t actually return it, because you opened it!
Absolutely terrible customer service. Am determined to launch formal complaint over non-compliance with Distant Seller Regulations.
1 de novembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Dear Customer,
Our support team is trained to provide the best service and we always try to solve the issues with the printer remotely before sending a replacement. It saves time for our customers so that they can use their product quickly and avoid waiting for a replacement.
There could be multiple reasons why the printer might not give the expected results (settings that you use on the app, calibration of the printer, cleaning of the print head, the way the paper is inserted).
The printer are sent calibrated and ready to use but if you have changed some physical settings or settings on the app it is possible the printer need a checkup and our team is here to assit with that.
Once you find the good settings you should get the results as advertised. However, if you are still unhappy with our product or if you changed your mind, you are welcome to return it for a refund.
Therefore, we have provided our return address to you and we expect that you kindly return the product to us if you would like.
We sincerely apologize for any inconvenience we may have caused.
Thank you!
Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/
Missing items
Update: On Thursday, November 17, I finally received the two "missing items", the hardcover and the semi-transparent paper roll. I didn't get the complimentary item that was offered, but that's ok, I got what I paid for.
UPDATE: Today, November 7, I received the washi tape that had to be reshipped because it did not arrive. Still waiting for the other two "missing" products that appear "delayed" and there is no movement update since October 28.
I ordered 6 items. I received an email stating that 4 of the 6 items were shipped. I only received 2 items. Another email indicates that the other 2 articles were shipped. I only received 1 item. In summary, out of 6 items I only received 3, while in your emails they say that they were packed and already delivered. I don't know if these inconsistencies happen often or if it has happened to other buyers. If I receive the missing items, I will say so. At the moment, I only give them 2 stars due to the uncertainty of the shipment. If I receive all the products, I hope to receive them because they were charged, I will talk about the product.
Response... I understand that the items are shipped from different warehouses but... I received two emails. In the first it indicates that four items were sent and only two arrived, it appears as "delivered" and I can no longer "follow" the order, since it appears delivered. I hope I have explained myself better. My name is the same of the Order.
I sent an email to customer service.
SECOND RESPONSE: THE COMPANY SHIPMENT A REPLACEMENT OF ONE ITEM, WASHI TAPE. WHERE ARE THE OTHERS TWO ITEMS: THE COVER CASE AND TRANSPARENT STICKY PAPER? AGAIN, THE COMPANY SENT TO ME TWO EMAILS, THE FIRST ONE WITH 4 ITEMS (ONLY RECEIVE TWO ITEMS) AND THE SECOND ONE WITH TWO ITEMS (ONLY RECEIVE ONE ITEM), IN EACH EMAIL, IN EACH SHIPMENT, I DIN'T RECEIVE ITEMS. PLEASE REACH THE FIRST ONE EMAIL. I "REPLY" THE FIRST ONE EMAIL AND I HAVE NOT RECEIVED AN ANSWER.
22 de outubro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Dear Melisa,
No worries, orders with several items often ship from different warehouses to ensure fastest delivery to your home. You will surely get all of the items that you ordered delivered to you in a timely manner.
Meanwhile, since we aren't able to identify you as a customer we sent you a request to find out what is your order number, this way one of our customer representative can reach out to you with an update and ensure you will get your order delivered.
Feel free to reach out to support@poooliprint.com with more info and we will get your inquiry processed in a timely manner.
[UPDATE]: from the email you exchange with our customer support team, I can see that Gary has provided assistance in regards to the missing items and a replacement order was created.
[UPDATE 2]: It seems like there was some kind of miscommunication since you are missing more items than we expected. We sent you an email to your email on file to request further information in order to create a replacement order. Thanks for your cooperation!
Thanks,
Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/
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