The handheld poooliprint L1 is a cool little invention. It fits in my purse thus it is easily transported. Basically, it prints out a black and white photo on a receipt type paper. The instructions... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I'll start by saying I have a black and white printer and one of their color printers, both of those work great, which is what lead me to this next purchase. The PoooliPrint Z1 Color Photo Camera... Ver mais
A empresa respondeu
I am underwhelmed to say the least. i bought the "higher resolution" printer and everything looks like it came out of an over the hill xerox machine. shipping takes forever and paper is very expensive... Ver mais
A empresa respondeu
Waited many weeks for the printer to arrive, only to find out it cannot be paired with my iPhone, message saying it’s unsupported! Impossible to get hold of anyone from pooliprint, they have now disap... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Poooliprint® is a pocket printer for Apple and Android devices. Its a thermal printer so you don't need ink and you can print pictures, images, notes and more from your smartphone.
Informações de contato
9779 South 36th Lane, 85339, Laveen, Estados Unidos
- 6232175995
- support@poooliprint.com
- poooliprint.com
3,5
Bom
632 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Took my order when they had no stock!
Says 10 days delivery, got no update and when I contacted them after 2 weeks, they said they had no stock and were waiting! Requested refund as they took my order and money when they had no stock- they refused refund.
Customer service is a joke, they eventually sent my printer AFTER I requested a refund. It did arrive and it’s ok. But because of the terrible customer service, I won’t be ordering anything from them again.
6 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Dear Laura,
Thanks for reaching out!
This issue rarely happens and we sincerely apologize for the inconvenience.
To ensure smooth operations and fast shipping to our customers, we use an automated fulfillment service and in your case your order was partially shipped which made it impossible for our support team to cancel your order. Therefore it took a little while for the printer to ship and again we are sorry for this but we thank you for your patience!
We are happy to offer a free pack of paper rolls to you as a gesture of goodwill. Feel free to e-mail us at support@poooliprint.com with your order number and one of our customer support representative will take care of this for you.
Regards,
Poooliprint Support Team
So Far...
So far, the Pooliprint XL has been a great device. I have not had any major issues with the device, but have had minor issues logging into the Pooliprint App and actually getting the Pooliprint App and the device to connect. It is frustrating for me but I am hopeful that at some point, this will not be an issue. The actual device is very easy to use and the learning curve is very small. I would recommend the Pooliprint to others, but I would advise them that connection between the App and the device may present a challenge.
10 de fevereiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Thanks for raising this feedback, Danielle. Rest assured this will be discussed with the team. We hope that we can provide great products, services and support through Poooliprint in the future.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
https://www.poooliprint.com/
Love it
Good communication, fast shipping and lovely goods!
31 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
We are incredibly grateful that you took the time out to leave us a 5-Star review.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
https://www.poooliprint.com/
Great products and customer service !
Great products and customer service !! I I I love how easy to use it is !
5 de fevereiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :slightly_smiling_face:
PoooliPrint™ Support Team
https://www.poooliprint.com/
Very bad CS - Don't bother with this company. Is either a scam or they are truely terrible at customer service.
Leaving this here as "Joey" from the CS team of Pooliprint has decided to now not answer e-mails after 2 days and i still need to know what is going on with my order.
Order #69790 <--Now you can't say you don't know which order
Ordered from this company on 19th Jan, payments taken etc, recieved an E-mail stating "Good news, your order has been dispatched" on January 22nd. Got my tracking number, and was told it has been passed over to the courier who needs to update their system.
Que 1 week of it sitting this way on the tracking page.
After 1 week, on Monday 30th Jan, i reached out to the email that was provided on my order to find out what is going on. Recieved an answer 1 day later.
"Thank you for your email and for bringing this to our attention.
We are very sorry to inform you that due to the recent success of our L2 printers over the L1 printers, we ran out of stock for the L2 printers.
However, we have inventory on its way to our fulfillment centers and the shipment was scheduled for delivery 15 days ago but it has been delayed. There are currently a minor logistics issue with our freight forwarder but the shipment is expected to get delivered to us shortly."
Now when i ordered, there was nothing on the website saying they are waiting for new printers to come in (this would have made me think about placing my order)
Ontop of this, why would the automated system send out a "your order has been dispatached notification" if indeed the order hasn't even been fulfilled?
I did e-mail "Joey" back asking these questions as well as asking about the cancellation policy etc. "Joey" / CS team have now been quiet for 2days, thus the need for this review as i believe they will more than likely answer this than their own e-mails.
18 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Hi Marc,
We're sorry if you felt that way and apologize for the late response; we receive many emails, messages, and chats daily. We are dedicated to providing quality service to our clients and appreciate your patience, understanding, support and feedback as we work to improve our response times.
We know that when things don't move quickly, it can be frustrating; so however long it takes ultimately allows us to do the right thing for our customers and for our staff who are extremely overworked as a result of these delays. We want you to know that we are working hard to get through this backlog as quickly as possible so that we can get back to doing what we love most - providing exceptional customer service!
In response to our recent shipping delays, we have already shipped all of our pending orders on the 6th of February. We have also resumed shipping to our regular customers, and we hope this means other customers can expect their next shipment of fresh produce soon!
We have refunded you back your money from the form of payment used and have informed you immediately about it. We apologize for any inconvenience caused by this and assure you that we will continue to work on improving our service to bring you better quality products and services in future.
I am confident this will suffice you.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :slightly_smiling_face:
PoooliPrint™ Support Team
https://www.poooliprint.com/
The ad had been following me on Insta since forever and I finally gave in.
I'm glad I had the foresight to buy more paperrolls from the get-go because wow, I love this tiny printer and it's just so much fun printing things??
It's also super helpful that there are little tutorial videos because I'm honest, I struggled a bit with substituting the paperroll but the video helped! A lot!
Also. Look at that design. The little birdie is just super cute.
28 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to serving you for many years to come!
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :slightly_smiling_face:
PoooliPrint™ Support Team
https://www.poooliprint.com/
I love how cute and handy this little…
I love how cute and handy this little printer is.
And so simple to use : )
27 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
We're happy to see that you had a 5-Star experience! Thanks for sharing!
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :slightly_smiling_face:
PoooliPrint™ Support Team
https://www.poooliprint.com/
Never Received Package
I spent about $250 2 of the printers and and the paper rolls and never got anything and did not get my money back. Poor service. Would not recommend this to anyone and I definitely tell everyone not to order it. Customer Service Sucks!!!
1 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Dear Sina,
Thanks for bringing this concern to us, we sincerely apologize if you haven't received your order.
We guarantee the delivery or purchased items, so you do not have to worry about it!
Please contact our friendly support team at support@poooliprint and make sure to provide your order number so that someone can look into your order tracking information and give you an update.
We are the official Poooliprint website, if your items have been purchased elsewhere than poooliprint.com unfortunately we won't be able to provide you with any assistance.
Regards,
Poooliprint Support Team
Resposta da Poooliprint
Thank you so much for taking the time to leave us a 5-star review.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :slightly_smiling_face:
PoooliPrint™ Support Team
https://www.poooliprint.com/
Be prepared to wait for your accessories
I got the L2 printer for Christmas. It’s great for making shipping labels, however, all of my others prints are faded or hard to see, even after I’ve fixed the settings to make them darker. I ordered different paper on Jan. 2 to see if that would make a difference and am still waiting on it. I don’t mind buying new items but the length of time to receive the items is ridiculous - I’ve never waited so long for something, and the estimated delivery date they gave was Jan. 6 to Jan. 26. That is a large, arbitrary window. Hopefully this new paper works better, but until I receive it, who knows?
16 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Hi Jessica,
Thanks for your honest feedback. Delays are normal especially if it's an International order. We make sure to send our products with the most reliable delivery company to ensure it arrives on time and in excellent condition but sometimes it takes longer than expected due to custom issues or shipping delays at the last-mile delivery carrier's end.
Let me know if you have tried using the new paper roll. We're here to help you in any way that we can.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
WHERE IS MY ORDER
We ordered on December 29th, and our items have still not been dispatched. I've emailed the company twice and no response.
14 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Hi Deena, I'm sorry for the delay of your order/s. Can you please provide the order ID or email address that you used to place the order here, support@poooliprint.com. We need this information in order to check your transaction/s and order status.
PoooliPrint™ Support Team
https://www.poooliprint.com/
I love my little printer
I love my little printer! I use it DAILY! Whether it’s to label something or to print cute little note to add to a card! It is easy and convenient! I LOVE that it is Bluetooth to my phone or iPad!!
12 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Hi Jill! Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :slightly_smiling_face:
PoooliPrint™ Support Team
https://www.poooliprint.com/
I love my Poooli Printer
I love my Poooli Printer, I received it as a gift for Christmas and it's the greatest present ever! It fits in my crossbody and I purchased my Poooli it's own carrying case. I have made notes, labeled storage bins, stuck on cards, I have printed photos and more. Great idea and fabulous present! Thank you DM!!
25 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Cheryl, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :slightly_smiling_face:
PoooliPrint™ Support Team
https://www.poooliprint.com/
Amazing product
Amazing product! I use it all the time. The quality of the prints is so nice. 10/10 highly recommend!!! :)
10 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
Hi Rachael! We’re glad that you loved our product. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Thank you for your valuable feedback. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
This printer is so easy to use the app…
This printer is so easy to use the app is great to grab images to play with. Nice clarity!
3 de janeiro de 2023
Avaliação não solicitada
Resposta da Poooliprint
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :slightly_smiling_face:
PoooliPrint™ Support Team
https://www.poooliprint.com/
Great little printer
Great communications about the shipping of our Poooliprinter. Really neatly packaged and did arrive in time for Christmas.
Easy to connect to phone and it really is as simple as it seems.
Really impressed with the quality of the printing given how petite the printer is. My house is now covered in mini images.
It makes total sense, but be mindful that it does only print in black amd white. It clearly states this on the website but didn't stop my son convincing himself otherwise.
25 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Hannah! We’re glad that you enjoyed our product. Thank you for leaving feedback for us. We are so grateful for your kind words. Hope to serve you again. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
Amazing item 5 ☆☆☆☆☆
Amazing item. Great quality. Woikd definitely buy from here again. My daughter loves she can now print photos from her phone and give them to family and friend. Best Xmas present ever!
25 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Rachael! We’re glad that you loved our product. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Thank you for your valuable feedback. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
Worst experience ever
Worst experience ever! I would score 0 if there was an option the company are not even worthy of a 1! Ordered 4 of these printers in November and still haven’t got them. Poooli print use Evri who left the parcels on my door mat and when I returned from work the parcels where not there! Evri have apologised and confirmed that this shouldn’t have happened and I have provided this to poooli who have still not refunded me for these missing items. After many emails poooli print advised me to contact the police and obtain a crime reference number. I have provided this and now they are saying they need a copy of the police report and investigation and they will then look into the refund - i keep providing information requested but they keep asking for more such a terrible experience. These items were Christmas gifts and at present I have no printers, I’m £119 down and Christmas has passed absolutely shocking experience I’ve been emailing for over a month - I just want a refund - DO NOT DEAL WITH THIS COMPANY extremely unhelpful and poor customer services
18 de novembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Jemma,
We apologize for any inconvenience. We understand how much a gift matters to you and we appreciate your patience in this matter.
Every company has its investigation before proceeding to process a refund or replacement and I hope you understand that. We trust that this matter can be resolved in a manner that benefits us both.
Poooliprint is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Packages can become lost due to a variety of reasons such as being misdelivered or stolen from a customer's porch by a third party or anyone.
We have processed your refund back to the form of payment you used to place the order. We understand that having your package stolen is difficult, and we hope we make it up to you by taking the loss as a gesture of goodwill.
We value you as a customer and thanks for your cooperation on this matter.
PoooliPrint™ Support Team
https://www.poooliprint.com/
Bought this for my granddaughter for…
Bought this for my granddaughter for Christmas. It came so fast. I was really surprised with delivery time. It is a good size and so simple to use. Was easy to set up. She loves it. Hasn't stop playing with it. Sge has printed off from her picture gallery and from the poooli app itself. She wasnt disappointed that ot was only black and white.
Thank you
25 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Doris! Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
I like how portable my poooliprint is…
I like how portable my poooliprint is and it's wireless. I can bring it with me wherever I go, and it doesn't add that much weight to my bag. No more awkward printer in the coffee shop as well lol because it's so cute!! I got compliments about it :) The best part about this printer is that it can also print photos and stickers!! They have different kinds of paper to use which makes it the best portable printer in my opinion.
9 de dezembro de 2022
Avaliação não solicitada
Resposta da Poooliprint
Hi Rose Ann! Thank you so much for the positive rating. We're happy that you're happy. Thank you for leaving feedback for us. ☺
If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)
Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.