I placed my order on June 12, 2026 and as of July 22, 2026, I still not received it. I contacted customer service several times, and each time I was assured that my order would be placed on the priori... Ver mais
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Veja o que dizem as avaliações
I had inquired about a box ordered in June with an expected shipment date of June 14th. I received a message from someone named Austin , he requested my order number and said he would look into it.... Ver mais
I had been concerned about my order and I reached out by email. I was then contacted by Nina who apologized for the delay. Explained that they have become very busy and are working very hard to get th... Ver mais
I ordered about few boxes prior to the July 4th holiday. Obviously, going viral and the holiday put them behind. Heidi was fabulous at keeping me posted and had great customer service dealing with me.... Ver mais
Detalhes da empresa
Escrito pela empresa
At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Informações de contato
Estados Unidos
- porchpirates.us
Pede aos clientes que avaliem
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Respondeu a 10% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My order had been delayed but I reached…
My order had been delayed but I reached out to customer service and within minutes Nina was already solving the issue. I really appreciate her prompt response and willingness to get me a resolution fast. Thanks again Nina!
I ordered june 22,2026
I had been concerned about my order and I reached out by email. I was then contacted by Nina who apologized for the delay. Explained that they have become very busy and are working very hard to get the orders out and have happy customers. Nina assured me , my order will be handled soon. I appreciated her quick response. I will do another review after I receive my order. Looking forward to it !
Quick response to my email. Very polite.
Slow in recieving,but Heidi responded to my questions as to why quickly and politely. I look forward to receiving my box.
I haven't gotten my boxes yet .
I haven't gotten my boxes yet .. but I know I will enjoy them when I do get them
Nina was very quick to respond and very…
Nina was very quick to respond and very professional
I ordered a beauty and wellness mystery…
I ordered a beauty and wellness mystery box and thats not what I recieved. Instead I got a bunch of useless temu garbage. Some of the items even appeared used. Lesson learned.

Resposta da Porch Pirates Mystery Boxes
Waste of money
Waste of money! Received cheap temu items and other crap that wasn’t worth anything! I spent $135 and was very disappointed! DO NOT WASTE YOUR MONEY!!!!
Heidi is awesome and so helpful
Heidi is awesome and so helpful! Kind quick responses!
Absolutely awesome people!
Absolutely awesome people!Thank you Heidi
Great customer service …
Great customer service provided by Heidi!! I am super excited to receiving my packages.
ordered two boxes june 5th
ordered two boxes on june 5th, I realized they weren't delivered. I reached out to customer service who told me they would be ship the next day. That did not happen. A few weeks went by, and I reached back out to them. They told me that the boxes would be delivered in a few days. Every email started with how they gained such notoriety due to going viral. Then they quietly canceled my order a week later without saying anything.
Order number #10542
Update. want to clarify i deleted the email by accident. But was able to log onto my account and find the order number and information.

Resposta da Porch Pirates Mystery Boxes
Heidi reached out to me in regards to…
Heidi reached out to me in regards to my order that I had placed. She is extremely helpful and was able to help me. Great small business communication. Thanks Heidi!!
Heidi took care of me very quickly and…
Heidi took care of me very quickly and politely. Very good customer service skills.
Still waiting… however!
Still waiting on my order. However! I asked for an update with customer support (wasn’t sure if there was a computer error or delays with the storms). I got a quick reply from Heidi who was very kind and helpful. Looking forward to package tracking soon and then a nice surprise at my door!
Order Tracking
Heidi went above and beyond on a weekend to assure me my order would be high priority and shipped out to me as soon as possible. Great people will be ordering again.
Heidi was very helpful with getting my…
Heidi was very helpful with getting my questions answered and responded really quick and made sure it was done thank you so much
Delivery took a while but box was good…
Delivery took a while but box was good when arrived
Heidi made the experience painless and…
Heidi made the experience painless and easy. Now the bachelorette party will go off without a hitch!!!!!
It was exciting
It was exciting, and nothing went to waste.
Repeat Customer!!!
I purchased 2 mystery boxes—one pink taped and one classic liquidation box. Everything in the boxes was high quality and fun products.
I work in health care and took the products to our CNAs for CNA week and let them pick out their goodies. They were thrilled. I’ve ordered another box and can’t wait to see what I get!!
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