I have had this pet insurance for years and they are so helpful and nice and the app is easy to navigate and I once again am at ease that Daragh is going to get the best help he needs for the bacteri... Ver mais
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Veja o que dizem as avaliações
I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... Ver mais
A empresa respondeu
My cat was very poorly with heart failure & sadly had to be put to sleep three weeks later at an emergency vet during the night. The pawtal system was quick & efficient & made claiming ongoing cos... Ver mais
A empresa respondeu
Honestly really happy with the service, my dog got hold of my inhaler and got poisoning from this needed emergency vets anyway couple grand down and all paid paid within 2 weeks, they never caused me... Ver mais
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Detalhes da empresa
Sobre Post Office Pet Insurance
Escrito pela empresa
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Informações de contato
100 Wood Street, EC2V 7ER, London, Reino Unido
- 0330 123 1921
- postoffice.co.uk/pet-insurance
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely brilliant service.
Had to make THREE claims last year for one of our naughty cats that kept picking fights with the neighbours cat. Unfortunately had to rehome him.
Post office insurance paid out each time, no hassle. And quickly.
Would definitely recommend. Other cats policy is due for renewal soon, will see on the quote, but would like to stay with Post office.

Resposta da Post Office Pet Insurance
I submitted a claim and basically did…
I submitted a claim and basically did the enquiries myself. Enquiry officers would send the same email a week apart to my vet chasing information without checking they were actually receiving the email and then they would threaten to close the claim. I then had the hassle of ringing my vet practise to be told they hadn’t received any request. After contacting the insurance they resent the request and the information was received. They then moved onto my dogs previous vet and it was the same again. I was on the verge of submitting a complaint, due to their inability or resistance to try and problem solve when receiving no response from their request. Not a great service when I had to conduct the enquiries myself!

Resposta da Post Office Pet Insurance
Simple and quick.
The online procedure for starting a claim was very simple and the information required was minimal.
Post Office Pet insurance contacted my vet directly for the details of Holly's condition and kept me updated regularly by email.
The process could not have been easier and the claim was paid in full into my account within 3weeks despite it being Christmas!

Resposta da Post Office Pet Insurance

Resposta da Post Office Pet Insurance
Exceptional service
Had to make an unexpected claim for my 11 month old kitten. Vet gave him swift treatment, he made a full recovery in 6 days and the claim was paid in full within the same time. Pleasure to deal with. Incredibly easy and reassuring.

Resposta da Post Office Pet Insurance
Very easy to book and good product at a…
Very easy to book and good product at a good price

Resposta da Post Office Pet Insurance
Fabulous company for pet insurance
Fabulous company for pet insurance , in such a stressful time , it was so simple to claim and really helped make on less thing better .
My friends are now using too .

Resposta da Post Office Pet Insurance
Ins application
All done online, plenty of written advice, signed up in less than 20 minutes - the proof will be in the eating when it comes to pay out! So far so good.

Resposta da Post Office Pet Insurance
A simple on-line form completed and the…
A simple on-line form completed and the Post Office Pet Insurance made direct contact with the vet without any further involvement from me. Claim was settled within weeks. Very happy.

Resposta da Post Office Pet Insurance
Took my money for 10 months and then started asking questions.
Took my money for 10 months and then, when I submitted a claim, started asking important questions in order to find a way out of paying. These should have been asked at the beginning, if they were important, before they took my money and I consider it borderline fraud. They took a month, from the original incident, to pay up so don't believe the 98% 5 day pay out statement.

Resposta da Post Office Pet Insurance
Quick and easy to make a claim
I was surprised at how straight forward it was to make an insurance claim with the post office at such a distressing time my puppy needed so much care and medical attention
The communication was great and after paying for all the medical bills I received my insurance payment very quickly
Highly recommend the post office pet insurance

Resposta da Post Office Pet Insurance
Claim for my daschund
Claim for my dog's trea tent was made by my vet after I gave them my Post. Office pet policy number. I paid the bill at the time but soon got an email from Post Office Pet Insurance to say they were crediting my bank account with the sum minus my agreed condition excess. I had to do nothing to chase up. Very pleased.

Resposta da Post Office Pet Insurance
Difficult to get the offer
The initial screen indicated a free £35 pet box. However it was not easy or clear to enter the code. To get this offer.

Resposta da Post Office Pet Insurance
So pleased with post office insurance…
So pleased with post office insurance could not believe the quote I received for my 2 cats being a pensioner the price took away my worries so simple to fill out online I would recommend

Resposta da Post Office Pet Insurance
Our puppy broke his front right leg…
Our puppy broke his front right leg which was very distressing for him and all the family.The insurance responded very promptly and kept us informed all along the way. The vets completed all the paperwork and there was no query from the post office.

Resposta da Post Office Pet Insurance
Post Office Pet Insurance are the best!!
Our experience with Post Office has been absolutely fantastic since the start. We’ve been with them for a few years now. Unfortunately, recently we had to make a big claim for our poorly dog. They’ve paid out instantly with no questions asked. With what has been the most stressful and extremely upsetting time, they have made us feel at ease when it’s come to the finance side of things. There’s been no hassle at all (which is very unusual for a pet insurance company - we have experienced this with our previous dog and another insurance company).
We’ve recommended Post Office to our family and friends as they have been the best.
We’ve renewed our policy with them again for next year and will continue to do so throughout the remaining years of our dog’s life.
If you are thinking of a pet insurance company - Post Office is the one! We also highly recommend everyone has pet insurance as you honestly never know when something bad might happen.
Thank you so so much once again!

Resposta da Post Office Pet Insurance
Extremely easy to find the cover &…
Extremely easy to find the cover & price I required, easy to arrange payment. The whole process was very customer friendly

Resposta da Post Office Pet Insurance
Pet Insurance
Easy to use website, price is great for the cover provided hope i don't have to use to soon.

Resposta da Post Office Pet Insurance
I have always trusted the Post Office…
I have always trusted the Post Office with my House Insurance so I was pleased to see they did Pet Insurance. It was so quick and easy to get it online & was a good deal for two cats 🐈.

Resposta da Post Office Pet Insurance
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