Pourmoi Avaliações 

746
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A big thank you to Sam and the Pourmoi customer service team for their outstanding service regarding a faulty exchange. From the phone call to email and replacement delivered within 24 hours . Inc... Ver mais

Avaliado com 5 de um total de 5 estrelas

My order arrived open ripped, shredded, and most of the order was missing, Royal Mail had put it in another bag noting the damage. I contacted Pourmoi as I was unable to put in a claim to Royal Ma... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Received today pour moi ladies beach wrap. This Item is beautiful, excellent quality. I'm extremely happy with this beach wrap, that much so I've ordered the leopard print. Top quality worth... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ze beloven een korting van 10% als je je inschrijft voor de mail. Maar er komt geen korting want ze moeten je een code mailen en die komt niet binnen. Ook niet na nogmaals inschrijven en zelfs 'lid wo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de lingerie
  2. também em
  3. Loja de moda feminina
  4. Loja de roupas de banho

Informação fornecida por fontes externas variadas

Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

746 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(746)

124 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent products and excellent…

Excellent products and excellent customer service too.

It’s several years since I purchased anything (why? I’m not sure!)

However, Pour Moi can definitely count on me as a returning happy customer.

Thank you.

Stephanie Duckworth
Harrogate

27 de agosto de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Stephanie, thanks so much for taking the time to leave us a 5* review! It's so lovely to hear you love our products and service - feedback like yours makes our day! We hope to see you again soon :) Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Great products and excellent customer service

I have been happy with all my purchases which wash and wear well, look good and are great value. Recently I experienced a problem (my own fault) and cannot praise Customer Services highly enough, they took the trouble to alert me of the mistake I'd made, offered support and carefully explained a solution. What a super company, they didn't need to do this but they did and I'm very happy thank you.

18 de agosto de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Julie, thank you so much for taking the time to leave us a 5* review! We're so pleased we were able to help you with this and really appreciate your feedback, we'll be sure to pass on your feedback to our amazing Customer Services team! We hope to see you again soon :) Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Just Brilliant

Brilliant communication and informative, prompt replies . Pour Moi are the best sales team I have dealt with in a very long time .
They solved the problem so efficiently and in a caring way .

12 de agosto de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Sally, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you've had such a fantastic experience with our Customer Service team and will be sure to pass on your feedback to them, it means a lot! We hope to see you again soon :) Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Received excellent customer service

Received excellent customer service. Ordered a swimsuit, after a week the Royal Mail tracker had received it then it never moved! Contacted Pour Moi, an email same day saying they could see that Royal Mail hadn’t moved, ordered me another swimsuit and I received it the next morning! Fantastic service and a very happy customer! Their swimsuits are the best too!

7 de agosto de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Jan, thank you so much for taking the time to leave us a 5* review! We're so pleased we were able to assist you with your order and it's lovely to hear you love our swimsuits as much as we do! We'll be sure to pass your comments on to our amazing Customer Service team :) We hope to see you again soon! Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Amazing company

Amazing company! Fabulous items and their customer service is outstanding. Such a breath of fresh air to deal with a company as good as this. Thank you so much!

31 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Barbara, thank you so much for taking the time to leave us a 5* review and for such lovely feedback! We're so pleased to hear you're happy with our products and service and hope to see you again soon! Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Pour Moi White/Blue Mia Dress

I am absolutely in love with this dress. The blue and white tile print looks even more beautiful and vibrant in person—it gives off the perfect Mediterranean holiday Fit & Comfort:I ordered size 8 and it fits perfectly. The shirred bodice is fantastic because it stretches comfortably to hug your shape without feeling restrictive or cutting into your skin. I also love the tie-straps on the shoulders; they make it so easy to adjust the fit Fabric & Versatility:The fabric is lightweight, breezy, and perfect for hot weather, but it isn't see-through at all. It packs really well and is super versatile. Highly recommend if you want an easy, flattering, and stylish outfit for the summer

30 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Kath, thank you so much for taking the time to leave a 5* review! We're so pleased to hear you're happy with your purchase and have found the perfect style and fit for your summer look :) We truly appreciate your feedback and hope to see you again soon! Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Gift card !

I ordered a gift card for my wife as part of a present.
When she came to use it online, the code was declined and said that the card had been used.
We both knew that this was not the case so I contacted customer services via email.
I received a reply from a lady called Sam. she asked for a few details and then investigated my problem thoroughly and within 2 days she traced what had gone wrong and rectified the whole problem in a very professional and courteous manner from start to finish.
Truly a customer service advisor whom in my opinion is dedicated to giving the customer excellent service and in a respectful manner.
Thank You Sam you went above and beyond for us.
We will definitely be using Pour Moi again, thanks to you.

28 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Paul, thank you so much for taking the time to leave us such a lovely 5* review! We really appreciate your understanding and patience whilst we looked into this and are so pleased we were able to get this sorted for you. We'll be sure to pass your comments onto Sam - we couldn't agree more! Thank you so much again and happy shopping :) Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service .have been…

Fantastic customer service .have been using this company for years the quality is fab!!!!! Love the clothes so much 😍

28 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi there, thank you so much for taking the time to leave us a 5* review! Feedback like yours makes our day - we'll be sure to pass your comments on to our lovely Customer Service team! We hope to see you again soon :) Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

5* Service Product and Quality

I have spent too much time and money trying “wonder bra’s” Having a larger bust has been the bane of my life. Anything fitting was matronly and uncomfortable.
Having decided no more I saw an advertisement for Pour Moi. I took yet another “chance” and was absolutely astonished at finding a beautiful supportive bra. The quality is outstanding and the price point is more than fair (I also shopped the sale which was great value)
I have found my perfect bra and will recommend this company completely

28 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Helen, thank you so much for taking the time to leave us a 5* review! It's so lovely to hear that you were able to find your perfect fit with us, it's what we're all about :) we hope to see you again soon! Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Very good customer service

I placed an order for 2 swimsuits but didn’t receive a confirmation email,I emailed them and they responded very quickly and the error was due to me misspelling my email address,I corresponded with Georgia and she was very efficient,my swims have arrived today and they are perfect,I struggle to get a swimsuit to fit me because I am very large up top but these are very flattering,I will definitely be purchasing again!

28 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Danielle, thank you so much for taking the time to leave us a 5* review! We're so pleased you've enjoyed your shopping experience with us and are very happy to have been able to assist you! We hope to see you again soon :) Best wishes, Pour Moi x

Avaliado com 1 de um total de 5 estrelas

I bought two costumes the same at full…

I bought two costumes the same at full price. The first one started to become threadbare. second one has done exactly the same and I have only worn it twice.company will not acknowledge any fault. 6 months is their cut off but if you only wear it twice in 18 months not accepted.

28 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi there, thanks for your feedback. We're sorry to hear you're disappointed with your experience with us.

As discussed via email, we've carefully reviewed your concerns in line with our policy. Whilst we weren't able to offer a replacement on this occasion, we really appreciate your feedback and have shared it with the relevant team.

We hope we'll have the opportunity to welcome you back to Pour Moi in the future.

Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Reasonably priced

Reasonably priced. Stylish and good quality. I was delighted with my recent purchase.

7 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi there, thanks so much for taking the time to leave us a 5* review! It's lovely to hear you were delighted with your purchase, feedback like yours makes our day! We hope to see you again soon :) Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Sam is awesome (they know why, lol)!

Very quick comms, everything I've bought's fit well and any requests I've made to customer service have been dealt with quickly.

Thoroughly recommend.

23 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi there, thank you so much for taking the time to leave us a 5* review! It's lovely to hear you're happy with our products and service, I'll make sure to pass your feedback onto Sam in the Customer Service Team! We hope to see you again soon :) Best wishes, Pour Moi x

Avaliado com 1 de um total de 5 estrelas

Terrible customer service with no…

Terrible customer service with no effort made to provide a good outcome for the customer. Paid for goods that have never been received and they could not give a toss. Avoid.

21 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Alison, thanks for your feedback. I'm sorry to hear you're not satisfied with our service.

After reviewing your order and Paypal transaction, it was dispatched to the delivery address selected at PayPal checkout. I can see that we didn’t receive any request to amend the details before dispatch, and by the time we were contacted the parcel had already been delivered to that original address.

As a result, we’re unable to resend the item or offer a refund. For security reasons, orders can only be processed based on the information provided at the time of purchase, and the onus is on the customer to provide us with the correct shipping details.

Accordingly it’s important that all delivery details are checked carefully at checkout, as we’re unable to make changes once an order has been processed and shipped.

We hope you’re able to retrieve the parcel from the delivery address and that you’ll consider us again in the future.

Best wishes, Pour Moi

Avaliado com 5 de um total de 5 estrelas

Great bikinis and delivery

My bikini and beach dress arrived yesterday and I'm thrilled with both. For anyone else who hasn't used this company, please feel rest assured they are great to use. I think this is my 4th or 5th time buying online with them, and Everytime my order has been perfect. Shipping to Ireland was over a week but worth the wait. Well done Pour Moi.

20 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Trish, thank you so much for taking the time to leave us a 5* review! It's so lovely to hear you love our products as much as we do, and really appreciate your feedback on our service and recommendation to others. We hope to see you again soon! Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Excellent prompt service..all my life i…

Excellent prompt service..all my life i have purchased lingerie from a Store but no more!! ( M&S)..The fit is absolutely perfect!! I will be purchasing all my lingerie direct with this Company!!!

16 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Wendy, thank you so much for taking the time to leave us a 5* review! It's so lovely to hear you've been able to find your perfect fit, it's exactly what we're here for! We hope to see you again soon :) Best wishes, Pour Moi x

Avaliado com 2 de um total de 5 estrelas

Astronomical return costs for international customers

There is no size chart with measurments on the website. The quality of the bras are fine but lack support for larger bust because the underband is weak which puts the weight on the shoulder . So i wanted to order a smaller band size for more support but the sister size was not available. They errousnly advised i could just exchange the band size down while the cup was already on the small size.

So I decided to return only to find out while for uk customers its FREE an int customer has to pay 18-24 (!!!!!) euro. This is completely unreasonable for a product thats hard to fit such as bra. They would not accodomate some of the return costs. So UK cust are getting a discount over the back of int customer. Most companies like Next and others have a free return service. I understand companies may have to charge some but this is of another level.

14 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Eline,

Thank you for taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations, although we're pleased to hear you were happy with the quality of the bras.

We understand that finding the right bra fit can sometimes be difficult. To help with this, we provide size guides, conversion charts and a Fit Finder on our website, and our Customer Service team is always happy to assist with any sizing or fit queries before an order is placed.

We also appreciate your comments regarding international return costs. While we understand these can be frustrating, customers outside of the UK are welcome to arrange their own return using a service/courier of their choice, which may be a more cost-effective option than using one of our pre-paid return labels. Unfortunately, due to the costs associated with international shipping, we're unable to offer free returns outside of the UK. Full details can be found in our Returns Policy: https://www.pourmoi.co.uk/returns-and-refunds.

Thank you again for your feedback. It will be shared with the relevant team as part of our ongoing review process.

Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Palermo Strapless Padded & Roll top Palermo Bottoms

I honestly couldn’t be happier with this bikini! ❤️

After six years of not wearing a two-piece because I never felt comfortable or confident, this bikini has completely changed that. The fit is so flattering, supportive and comfortable that I finally feel confident wearing a bikini again.

I did need to go up one cup size in the bikini top compared to my usual bra size, so that’s something worth keeping in mind if you’re ordering. Once I found the right size, the fit was absolutely perfect.

As someone with a larger bust, I never thought I’d feel secure wearing a strapless bikini, but this one has completely exceeded my expectations. I wore it all day and everything stayed exactly where it should. I wasn’t constantly adjusting it or worrying about it slipping, which is something I’ve never experienced with a strapless bikini before.

The quality is fantastic, it’s beautifully made, and it has given me back the confidence to wear a bikini after six years.

My only disappointment is that there aren’t more strapless designs in different colours and patterns like this one. I live in Malta, where beach and pool days are a huge part of life, so I would genuinely have bought several more if they were available. It’s by far the best-fitting strapless bikini I’ve ever owned.

Thank you, Pour Moi, for creating a bikini that truly makes women feel confident. Please make more strapless styles like this in lots of different prints and colours—I know I’d be first in line to buy them!

11 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Alison, thank you so much for your lovely review! We're absolutely thrilled to hear your new bikini has helped you feel confident in a two-piece again – that's exactly what we hope for.

It's wonderful to know you found the perfect fit and felt supported all day, even in a strapless style. We'll also be sure to share your feedback about more colours and prints with our design team – we'd love to see that too!

Thank you for choosing Pour Moi, and we hope you enjoy many more beach days in Malta! ☀️

Best wishes, Pour Moi x

Avaliado com 1 de um total de 5 estrelas

Returns process not useable unless you have a printer

Bought some items, non fitted, started the return process the only choice is a Royal Mail Drop of point, I don’t have a printer and the only drop of point that will print labels is only open in working hours. I contacted CS and asked for the returns address and said I would just pay my own return postage. I was told I could just use the qr code at any drop of point, I couldn’t see how this would work without a label but tried it anyway and unsurprisingly the parcel has been returned to. So am trying again to get the returns address from them.

11 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Rebecca, thanks for your feedback. I'm sorry to hear you've had issues with your return - we have responded to your email this morning with the information you need so please refer to this for the next steps. Best wishes, Pour Moi x

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service! So quick & efficient.
Thank you, look forward to receiving my order.

10 de julho de 2026
Avaliação não solicitada
logotipo da Pourmoi

Resposta da Pourmoi

Hi Abigail, thank you so much for taking the time to leave us a 5* review! I'll make sure to pass your feedback onto our lovely Customer Services Team, it is much appreciated :) we hope you love your order once it arrives! Best wishes, Pour Moi x

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