Praveen Kumar - Authentic Indian Cuisine Avaliações 1.775

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just received our 3 big delivery of these amazing curries. Fantastic value for money and very tasty. We have started getting these rather than local takeaways.

Avaliado com 5 de um total de 5 estrelas

Have ordered curries over five times now and all I've tried so far are delicious depending on your heat preference. Had a couple of delays with last order but Barbara from customer service went above... Ver mais

Avaliado com 3 de um total de 5 estrelas

Have had the lentil and chicken curries and found them very good. However, we had two lamb dishes last week and I was very disappointed. The Railway lamb and the lamb rogan josh both had very tasty sa... Ver mais

Avaliado com 5 de um total de 5 estrelas

We bought their Award Winning Box (10 dishes) Also: X HOT Kodi Koora (Chicken) and Chicken Tikka Moonlight Prepared from fresh meat and other ingredients. The dishes were wonderfully rich in s... Ver mais

Detalhes da empresa

  1. Loja de Alimentos Congelados
  2. Fabricante de Alimentos
  3. Produtor de Alimentos
  4. Fornecedor de Produtos Alimentícios
  5. Fabricante de Alimentos Congelados

Escrito pela empresa

At Praveen Kumar, our Chefs make your meal by hand using the finest fresh ingredients that the UK has to offer. Once ready, your meal is frozen to seal in all the flavours and is delivered to you sustainably in a fully recyclable cardboard box


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
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Avaliado com 5 de um total de 5 estrelas

A really wholesome company

If you're tempted just go for it and you'll see what all the fuss is about!
Me and my boys love the curries (and pakora and breads etc....) from Praveen Kumar, they taste better than our local takeaway and are so easy to cook up. Butter Chicken is a favourite in our house with just a wee bit of heat you really taste the flavour of the spices.

15 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From the top Perth Indian restaurant…

From the top Perth Indian restaurant (Tabla) comes a range of restaurant cooked foods to enjoy at home. The quality is astounding and the price excellent.

We have an entire shelf in our freezer stocked with Kumar curries and we are never disappointed.

On the one occasion there was a blip, the customer service was first class and the issue was speedily resolved.

I cannot recommend Praveen Kumar's curries highly enough.

11 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best. Curry. Ever.

Without a doubt the best curries I have ever eaten. I am a finicky eater (pescatarian, no mushrooms), and if I have any queries or need support with an order, Barbara has consistently bent over backwards to help. The customer service is as exceptional as the food, and I really cannot understand the less than stellar reviews. I highly recommend Praveen Kumars.

4 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great As Always

As always, great food and service. Love the curries, always have plenty of flavour and a good portion size. Xmas delivery this week to top up the freezer. Well done all.

23 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous food and service

I’ve used Kumar’s mail order service about 4 times now. I’ve found the quality of the food, portion sizes and range of choices on their menu to be exceptional. I had an issue with delivery (we had a massive snowfall and nothing got through) but customer services were brilliant and re-sent the next working day and on another occasion, totally my fault, I contacted them about a curry I thought was too hot - turns out I’d used a spicy one I bought for my husband!! Customer services were really quick to respond to me and didn’t I feel daft when I realised what I’d done but they couldn’t have been nicer! I’ll be ordering again in a couple of weeks, I’m just trying to liberate some freezer space first! I can’t recommend this company highly enough, fabulous food and a brilliant team that clearly take a great deal of pride in what they do.

1 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor quality and non existant customer service

Wrote a review reporting the Railway Lamb meat being very tough, company responded asking Barbara Henderson to get in touch and resolve, heard nothing, end of. Don't need to deal with them again.

Owner then contacted me and asked me to alter the review, review is true in all aspects and stands as is.

The response from Barbara below sums up the communication perfectly, she doesn't seem to grasp that a message sent to her via her posting on the companies Facebook page will go to whatever email address she used to make the posting, how would I know that it was her personal email address? It was a message to a publicly available name on the company's Facebook page. I can't help it if they collectively failed to deal with the issue.
Barbara seems to think it is a harsh review. Owner accepted that the quality was not acceptable, Customer Service in the guise of Barbara dealing with it was non existant, how is this harsh or anything but a true statement?

14 de dezembro de 2024
Avaliação não solicitada
logotipo da Praveen Kumar - Authentic Indian Cuisine

Resposta da Praveen Kumar - Authentic Indian Cuisine

As a company and an individual who prides themselves on our excellent customer service we would like to respectfully respond to this harsh review.

A customer left a lovely comment on our private facebook group, complementing one of our dishes.
The post had many positive comments and you added a brief comment on the post saying you had the same dish but found it tough and disappointing.
Praveen tagged myself - Barbara, asking me to get in touch but unfortunately, tags and comments notifications on facebook can be unreliable and this request was missed.

A few days later you private messaged me on my personal facebook account on a Saturday afternoon, quite rudely. I apologised for missing your comment and asked if you drop an email to our team we would of course address your issues. Your reply was again quite rude and you then left this harsh review.

Praveen dropped you a message - again apologising and acknowledging your right to review but only asked that you do not personally name staff members and if you could amend this in your review.

We are a small family run business and excellent customer service is at the core of our values. We are sorry you did not give us a fair chance to deal with your complaint before leaving such a negative review.

Avaliado com 1 de um total de 5 estrelas

Nothing went wrong with ur food just…

Nothing went wrong with ur food just didn't recieve my order it was taken from out side the building I live in got refund ur curry's are the best I've had

9 de outubro de 2024
logotipo da Praveen Kumar - Authentic Indian Cuisine

Resposta da Praveen Kumar - Authentic Indian Cuisine

Hi Paul - We're sorry to see you left us a 1 star review against our business page for the events outwith our control - especially as our curries are THE BEST YOU'VE HAD! What a great compliment!.
We were of course very sorry that your delivery was taken from outside your home and our customer service team did work hard to try to find your parcel and we did indeed offer to resend that but a refund was requested instead.
We do hope to send you some more curries in the future and perhaps get some extra stars for our great curries!!

Avaliado com 5 de um total de 5 estrelas

Amazing curries

I am on my third order. I've had a selection of different curries, each one delicious 😋 the whole family highly recommend. Good to know they are healthy too 😊

30 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely superb

Received a taster box as a gift and these curries are absolutely superb (and I say that as a veteran of many curries!). Amazing flavours that beat the best takeaway hands down. I could eat the chicken tikka saag forever.

6 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful

Naans were nice, onion bhaji very good but the curries were awful…chewy dry chicken, the chilli garlic was horrendous (described as chicken tikka but no way on earth was that anything like tikka)…overcooked garlic…awful. The Bhuna was insipid too. Most definitely will not be ordering again.

10 de outubro de 2024
Avaliação não solicitada
logotipo da Praveen Kumar - Authentic Indian Cuisine

Resposta da Praveen Kumar - Authentic Indian Cuisine

Hello Murray - Im very sorry to see you were not happy with your curries. I see you chose some of our popular dishes including our south indian garlic chicken, which while not described as chicken tikka, is one of our award winning and most popular dishes. Im very sorry to hear this was not to your taste and we do always look into any complaints about our dishes and put things right if something has gone wrong.
Did you drop an email to our customer service dept about your disappointing dishes? Do drop them a line at help@praveenkumar.com and they will be sure to reply promptly.

Avaliado com 5 de um total de 5 estrelas

Fresh ingredients, Delicious and Good Value

We bought their Award Winning Box (10 dishes)
Also:
X HOT Kodi Koora (Chicken) and
Chicken Tikka Moonlight
Prepared from fresh meat and other ingredients.
The dishes were wonderfully rich in spices!
The sauces were flavourful.
The packaging and insulation materials were adequate. Despite the warm weather, the internal temperature was between -1°C and 3°C.
It is heartwarming to know that for every meal sold, Praveen donates a meal for feeding children :-)

12 de setembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Oops. 1st ever disappointment

Love your curries, particularly Chicken Tikka Moonlight. However my last order it wasn’t as great as usual , very disappointing. Chicken was very dry, still tasted ok. Batch no.61170624 b.b. 17/03/2025.

15 de setembro de 2024
Avaliação não solicitada
logotipo da Praveen Kumar - Authentic Indian Cuisine

Resposta da Praveen Kumar - Authentic Indian Cuisine

Hi Sheila, many thanks for you review. I'm sorry to see that you didn't contact us directly about the disappointing dish before leaving us a poor review based on this 1 dish, especially as you have loved our curries and enjoyed them for a while now.
We are always sure to put things right for our customers as we pride ourselves in our products and customer service.
Hopefully we can send you a replacement dish and perhaps earn another star or 2 in an updated review!

Avaliado com 5 de um total de 5 estrelas

I won a prize on Praveen Kumar's FB…

I won a prize on Praveen Kumar's FB page and received today as promised. I can't thank Erin and the team enough for this amazing prize. And can't wait to try these amazing dishes. Also my favourite dish is South Indian Garlic Chicken which was so kindly added.
Once again thank you so much❤️
Carol Brown

11 de setembro de 2024
Avaliação não solicitada

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