Had an order of 20 meals, when it arrived around 8 meals were squashed which split the seals of the packaging causing the food to leak all over the place in the box. When contacting them the se... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
So far I have tried the meat feast pizza, which was great, and the chicken and mash which was also good but had too much pepper. I was a little disappointed that there weren’t any recipes included... Ver mais
A empresa respondeu
The box arrived opened. Only four of ten meals were in the box. Three of those four meals had no dates on them. I’m trying to cancel my subscription but the site won’t even load properly and allow m... Ver mais
Meh! Nothing particularly good or bad about my recent experience. I like the convenience of ready made meals and have tried a few different services. Prepped pots is probably the worst out of the ones... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Just heat, eat, and enjoy! Our prepared meal delivery services provide fully cooked, healthy meals made by real chefs that are ready to eat in minutes.
Informações de contato
Reino Unido
- support@preppedpots.com
- preppedpots.com
2,9
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good service
Good service, great flavour, meal size adequate, I am favourably impressed
7 de fevereiro de 2026
Resposta da Prepped Pots
Thank you so much for your wonderful review!
We’re delighted to hear you’re favourably impressed and enjoying both the flavour and portion sizes.
We really appreciate your feedback!
Great Food and Great Service.
5 de fevereiro de 2026
Resposta da Prepped Pots
We’re delighted to hear you had a great experience with us.
Thanks for taking the time to leave such lovely feedback, it means a lot!
Salty
I find the products very salty I’m afraid. They are quite tasty just too salty for my liking
5 de fevereiro de 2026
Resposta da Prepped Pots
Thank you for taking the time to share your feedback. We’re pleased to hear you found the products tasty, but we’re sorry to learn they were a little too salty for your preference.
Your comments are really important to us, and we’ve passed your feedback on to the relevant team for review.
We appreciate you letting us know.
Just ok
Just ok, ingredients consist of mainly of rice, very little chicken or veg, I don't think I'll be ordering again,
6 de fevereiro de 2026
Resposta da Prepped Pots
Thank you for taking the time to share your feedback.
We’re sorry to hear that your meal didn’t quite meet expectations. Our recipes are designed to offer balanced portions, but we completely understand that if it felt like there was too much rice and not enough chicken or vegetables, that would be disappointing.
Your comments are really valuable, and we’ll be sure to pass this on to our product team for review
We appreciate you giving us a try and hope we may have the opportunity to provide a better experience in the future.
Awful new meals.
Change of recipe, wasn’t informed. Asked for refund, denied.
Taking custom elsewhere.
1 de fevereiro de 2026
Resposta da Prepped Pots
Thank you for your feedback, and we’re sorry to hear you’re unhappy with the recent recipe change. We understand how frustrating it can be if something you regularly order is updated without it being clear at the time of purchase.
Recipe updates can happen as we develop and refine our ranges, and details are updated on the product pages accordingly and emails sent to customers to inform them.
That said, we do value your feedback and will ensure your comments are shared with the relevant team
Sudden decline in quality and service level - long standing customer had to stop ordering.
Our orders are regularly lost in shipping, and what does show up is often late, not what we ordered (where you swap meals at the last moment after it is too late for me to change it), and the food that we did intend to order is very poor quality, often containing bone, very high levels of gristle, and in some cases plastic. Film seals are often broken and have several times ruined entire shipments. Customer service have been generous with refunds but we in the end after 2 years of ordering reached the point of cancellation because of the service level and quality just getting poorer and poorer. It is such a shame, this used to be a service i recommended to everyone, and unfortunately its just tried to expand too fast too quickly and cut costs too much that it has really lost the spirit of what it once was. I did not accept the discount when i tried to cancel the subscription because at this point, the food and service level is just simply not worth any amount of money.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Prepped Pots
Thank you for taking the time to share such detailed feedback, and we’re genuinely sorry to read about your experience. After two years of ordering, it’s especially disappointing to hear that you’ve felt the service and quality have declined over time. That’s never what we want for long-standing customers who once recommended us.
We’re particularly concerned by your comments regarding lost deliveries, last-minute swaps, damaged film seals, and the quality issues you’ve described. While refunds may have been processed, we fully appreciate that repeated issues understandably erode trust — and that’s something a refund alone cannot fix.
Your feedback has been noted and will be shared with our operations and product teams, as this is not the standard we aim to deliver. We’re truly sorry it reached the point where you felt cancellation was the only option.
We do appreciate the time you spent with us and your honesty in explaining why you’ve stepped away.
New recipes not for me
I had a subscription for a while and loved the old pots however, this order came with the new recipes which are so disappointing. I’ve dried a few meals of my subscription but they’re far more soggy and for the first time in receiving my prepped pots, I feel like I’m eating a supermarket ready meal. The satay pots also have around 200 cals more per pot than the originals which is so disappointing (the email said like for like which is not the case) especially since they definitely seem like they have less greens, sloppy but pasty.
1 de fevereiro de 2026
Resposta da Prepped Pots
Thank you for taking the time to share such detailed feedback — we’re really sorry to hear you’re disappointed with the new recipe pots. We completely understand how frustrating it must be when something you’ve enjoyed for a while changes and doesn’t meet your expectations.
We appreciate you highlighting the texture, balance of greens and calorie difference in the satay pots. The intention with any updates is to improve or maintain quality, not take away from it, so your comments are really important. We’ll be passing this feedback directly to our product team for review.
We truly value long-term subscribers like yourself and appreciate you taking the time to let us know.
The flatbread pizza was crushed which…
The flatbread pizza was crushed which was a shame and the packaging was all soggy.
4 de fevereiro de 2026
Resposta da Prepped Pots
Thank you for your feedback, and we’re really sorry to hear that your flatbread pizza arrived crushed and that the packaging was soggy. That’s certainly not the condition we expect our products to arrive in.
Please contact our Customer Service team with your order details and, if possible, a photo of the damage so we can investigate this properly and put things right for you.
Resposta da Prepped Pots
Thank you for your lovely review!
We are so pleased to hear you have been enjoying our products, getting it right for our customers means so much to us!
Thank you for your kind feedback, we appreciate all your support.
Change recipe to sub without knowledge.
Used to have a subscription for the meat feat pasta (it was amazing!!)
They’ve changed the recipe and now it’s god awful, made a complaint and asked for refund.
Was never told my meal would be different, changed without knowledge.
Cancelled subscription, pending refund…depending on outcome, depends if I will resub and change meal.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Prepped Pots
Thank you for your feedback.
We are very sorry to hear the new meals are not to your liking, these have been updated and changed following customers feedback and requests.
We are also sorry to hear you did not receive our update regarding this change, we can confirm this was sent out as a email to all our Prepped Pot customers.
Thank you again for your review, we sincerely apologise once again that the new meals were not enjoyed, your feedback is appreciated.
Meals a delicious healthy and filling
Meals a delicious healthy and filling. I used to order alot or buy quick to make food from supermarkets and this has worked out a tiny bit cheaper for me too.
31 de janeiro de 2026
Resposta da Prepped Pots
Thank you for your great review!
We are so happy to hear you are enjoying your meals and finding savings in our products.
Your support truly means the most to us, thank you again for your kind feedback!
Good portion sizes for one person
So far I have tried the meat feast pizza, which was great, and the chicken and mash which was also good but had too much pepper.
I was a little disappointed that there weren’t any recipes included. But I am glad I have found a subscription service that offers meals for one person. Other boxes were too large which meant the ingredients and meals were spoiled before I was able to eat them.
7 de fevereiro de 2026
Resposta da Prepped Pots
Thank you for taking the time to share your feedback.
We’re pleased to hear you’re enjoying the portion sizes and that the meals are well suited for one person.
While our meals don’t include recipes as they’re designed to be ready-made, we’re glad you’ve found Prepped Pots to be a better fit than other services.
Thank you for all your support.
I prefer the old smaller plastic pots
I prefer the smaller plastic pots with lids to the foil ones as I usually heat my meals in a microwave and eat straight from container. The larger trays with film lids had come unsealed during transport and all the cardboard sleeves were wet and soggy
31 de janeiro de 2026
Resposta da Prepped Pots
Thank you for sharing your feedback.
We appreciate your comments regarding the packaging and understand how important it is for meals to arrive sealed and ready to use.
We’re sorry to hear some trays became unsealed during transport and caused issues with the packaging.
Please reach out to our support team so we can look into this and, of course, resolve any compromised meals for you. We appreciate you bringing this to our attention and for sharing your experience.
Tasty wholesome meals
Tasty wholesome meals. Saves me plenty of time on buying many ingredients and cook for one person. These meals I feel, are more tasty and “healthier” than supermarket bought meals. “The sauces aren’t as greasy as other meals I’ve bought in the past. Highly recommend this company.
30 de janeiro de 2026
Resposta da Prepped Pots
Thank you for your kind review!
We truly appreciate your recommendation, it is great to know you are enjoying our meals and the convenice we aim to provide.
Thank you again for all your support and lovely feedback!
Worst food ever
This has to be the worst food I have ever eaten. I could have bought tastier and cheaper and more nutritious food from the frozen isle in Aldi
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Prepped Pots
Thank you for your review,
We are sorry to hear the meals you tried were not to your liking and caused disappointment, this is not the experience we aim to provide.
We truly appreciate your feedback and once again we sincerely apologise the meals were not well received.
Thank you again.
on time great food choice
15 de janeiro de 2026
Resposta da Prepped Pots
Thank you for your great feedback!
It is amazing to hear you are enjoying are menu and scheduled deliveries.
Your support truly means so much to us, thank you for your kind review!
Great idea
Great idea. For a person like me that lives alome and work the majority of the day, it's the perfect and fastest solution to have my daily meals. Customer service also very great and efficient
4 de fevereiro de 2026
Resposta da Prepped Pots
Thank you for your lovely feedback.
We are very happy to hear our products are providing day to day convenience for you and you have had positive experiences with our customer service team.
Your feedback and support means so much to us, thank you again!
I really don't like the new packaging
I really don't like the new packaging. They take up more space in the freezer which means I can freeze less, they take longer in the microwave and once heated the container is extremely flimsy. The food still tastes lovely but unfortunately it doesn't work for me anymore.
28 de janeiro de 2026
Resposta da Prepped Pots
Thank you for your review,
We are very sorry the change in packaging and sizings has caused inconvenience, this is a recent update following customer feedback and requests for larger more filling meal options, though we appreciate this can cause issues with storage.
We sincerely appreciate your honest feedback regarding this and we will ensure this is passed on the appropriate teams, customer feedback is very important to us and we sincerely appreciate yours. Thank you again.
My experience
Super fast delivery, communication excellent, however just wasn't for me
27 de janeiro de 2026
Resposta da Prepped Pots
Thank you for taking the time to leave a review.
We’re pleased to hear you were happy with the delivery speed and communication.
While we understand Prepped Pots wasn’t the right fit for you, we truly appreciate you giving us a try and sharing your feedback!
Wow what a great service!
The delivery was good in a cardboard box but with ice blocks to keep the food cool, & the ones I’ve had taste great so I’m sure the rest will do too.,
27 de janeiro de 2026
Resposta da Prepped Pots
Thank you for your review!
We are very pleased to hear your meals have arrived freshly chilled and the taste of these has been enjoyed.
It is great to know we are hitting the mark, thank you for all your support and lovely feedback!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.