First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Ver mais
A empresa respondeu
What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Ver mais
A empresa respondeu
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Informações de contato
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Reino Unido
- +44 161 813 1710
- probikekit.com.au
4,1
Muito Bom
3 mil avaliações
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product selection
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
15 de novembro de 2025
Avaliação não solicitada
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Easy as to order
2 de abril de 2024
Resposta da ProBikeKit (Australia)
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
My order got cancelled without a reason.
22 de março de 2024
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review.
I am sorry that your order has been cancelled. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
High cost of delivery (100% of my first…
High cost of delivery (100% of my first spend)
2 de março de 2024
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Warning Do not buy from PBK
Warning. Do not buy from PBK. Purchased Power meter from PBK which took ages for delivery as came from UK not Aus. Power meter became faulty and still under warranty returned to PBK using PBK courier. Item was received and signed for and proof provided by FedEx. After more than a month I still don’t have a resolution. Every time I try contacting them I get the same response that warehouse is looking for item. After 30 days I now consider item lost and cannot get resolution for either a refund or replacement from so called customer service team. Update 18/2/24 despite responding to PBK multiple times with proof that item is delivered they go silent. Again so dont buy from them
Update 28/2/24. Still the same response that they are looking into and will get back to me. This is beyond ridiculous
8/3/24 Its been 2 month since item was returned and I am still getting the response that they will follow up with the returns department.
10 de fevereiro de 2024
Avaliação não solicitada
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Uk company rip off
This company made it look like they were in Australia and I DID NOT WANT TO PURCHASE FROM THE UK.
Then I got slugged $25 for someone that weighs 138grams!!!!!
Then when I try to contact them there is NO Aus contact number
RIP OFF!
6 de fevereiro de 2024
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Quick response to post problem
I am very pleased at the very quick response by ProBikeKit when I contacted them about a parcel which did not arrive - it had been lost in the post. They apologised profusely and refunded my payment immediately. Thanks!
22 de dezembro de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this delay. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
The prices of the items ordered are good but low cost shipping is even better
The prices of the items ordered are good, but shipping cost is the lowest by far of any online retailer.
12 de janeiro de 2024
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Repeat customer!!
The text and graphics for the products is clear and precise. The process for purchasing the products is also helpful.
I'll more than likely use ProBikeKit again.
13 de janeiro de 2024
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Great selection easy to use… can’t for…
Great selection easy to use… can’t for delivery
13 de dezembro de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Excessive postage cost
All aspects would be a 4 star but dropped a definite star with cost of shipping a saddle to Perth for $24 postage seems excessive to me. Price of the saddle itself was good otherwise I would have kept looking elsewhere purely because of postage.
Having re-read my review it is a bit harsh on ProBikeKit who I’ve used before & been very happy with their service - this is the first time I’ve been disappointed - perhaps postage has gone spiralling all so many other costs
1 de novembro de 2023
Resposta da ProBikeKit (Australia)
Hello Chris,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the pricing of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Simple straightforward website with…
Simple straightforward website with good search engine. Good range of products at excellent prices.
18 de outubro de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Avoid
Bought from them about a year ago for product with 3 year warranty. 1 year later product stops working and manufacturer states that it is covered, but must be returned via retailer (ProBikeKit Aus). ProBikeKit are hopeless, don't respond even though they have nothing to lose from this matter.
Do yourself a favour. Buy at a local bike store where you might pay a little more, but at least have full consumer rights and can look someone in the eye.
Avoid.
25 de setembro de 2023
Avaliação não solicitada
Resposta da ProBikeKit (Australia)
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
Easy to order and great prices
31 de agosto de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good communication and on time delivery…
Good communication and on time delivery when I have brought from Probikekit always good sevice
7 de julho de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Very slow with order
This order was placed three weeks ago and I still don't have confirmation that the goods have been sent. In the meantime a local bike shop has these bars on sale for $269 with free shipping.
11 de junho de 2023
Resposta da ProBikeKit (Australia)
Hello David,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the dispatch of your order and have sent you a message to your online account with a further update on this. Please log into your account at your convenience to receive my message.
Regards,
Leah
Easy to navigate web site and an…
Easy to navigate web site and an excellent selection of Products.
14 de junho de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Website easy to navigate
Website easy to navigate, both in choosing items and paying for them.
I would have given 5 stars but I have only just ordered my items not received them yet.
2 de junho de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Shop elsewhere. Just terrible.
I should have listened to the other reviews of these guys before purchasing. The worst shipping experience ever. Firstly they are not in Australia, despite them being ProBikeKit Australia, they are in the UK. Secondly my parcel took an absolute age to arrive, the tracking system was absolutely rubbish and there were so many extra fees for international shipping that I was particularly annoyed about because they appeared to be here in Australia... it was a .com.au address. So what was an ok deal initially in contrast to other Aus sellers, soon worked out to $300 more than anyone else.
On top of all this the customer service team, available erratically only via messenger, were absolutely useless. Every time I asked the status of my order I had to verify my identity, which then they only responded to a day later, by a completely different person who only asked me to verify my identity yet again... despite my details being right there in the conversation... which went on for weeks. All in all, an absolute disgrace of an experience. Even if it costs you more money, I'd absolutely recommend shopping somewhere else. Like absolutely ANYWHERE else.
26 de setembro de 2022
Avaliação não solicitada
Resposta da ProBikeKit (Australia)
Hi Ben,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Quick delivery & service
8 de maio de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.