First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Ver mais
A empresa respondeu
ProBikeKit (Australia)
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Veja o que dizem as avaliações
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Ver mais
A empresa respondeu
What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Ver mais
A empresa respondeu
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Informações de contato
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Reino Unido
- +44 161 813 1710
- probikekit.com.au
Find an alternative shop!
FRAUDULENT BUSINESS!!!!
**** EDITED to add… they said that once I returned the item and provided proof of postage they would refund the cost of my postage and the item. I sent proof of postage AND i have proof that the item has been delivered to them, yet I have no refund of postage nor the item nor any communication. Radio silence yet again. DO NOT BUY FROM THEM. THEY ARE FRAUDULENT!!!!
_________________________________
Initial post:
I wish I had read the reviews first. This company puts up a front suggesting that you are ordering from an Australian website. You are not. It is shipped from overseas. We did receive our order but the sizing was ridiculously small. We have attempted to make contact to ask about an exchange or return but it’s radio silence. There’s also minimal avenues to make contact with them because they clearly don’t actually want to deal with their customers once they have your money. Incredibly disappointing experience.
30 de abril de 2023
Avaliação não solicitada
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
I have been buying from Probikekit for…
I have been buying from Probikekit for 20 years. Great deals if not a huge range. The drawbacks are no loyalty program and paying for shipping. Therefore it only makes sense to buy items at huge discounts which means only about 30% of the portfolio is competitive.
20 de maio de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
The pricing excluded delivery
The pricing excluded delivery. And then the only delivery option was $24 - this is a rip off. Amazon is free and even Rapha is free over $150. So your pricing is deceptive.
20 de maio de 2023
Resposta da ProBikeKit (Australia)
Hello Christopher,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the pricing of shipping for your order and have sent you a message to your online account with a further update on this. Please log into your account at your convenience to receive my message.
Regards,
Leah
Quick and easy.
20 de maio de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Easy ordering service.
13 de maio de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Great range of products which are…
Great range of products which are delivered promptly.
11 de maio de 2023
Resposta da ProBikeKit (Australia)
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
UK or Australia
This is a UK based company though it uses AU in the web address. Therefore postage is very slow as it comes from the UK.
Item was perfect though for what we needed.
27 de março de 2023
Resposta da ProBikeKit (Australia)
Hello Martin,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
good feedback to purchase:
good feedback to purchase:
initial communication for my purchase is good.
waiting to see when it arrives to Sydney Australia ;)
2 de maio de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I find that PBK gear is good quality…
I find that PBK gear is good quality and value for the money. Regular deals make ProBikeKit the go to place for gear.
26 de abril de 2023
Resposta da ProBikeKit (Australia)
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Easy to navigate and great range of…
Easy to navigate and great range of products.
23 de abril de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Responsive to Feedback
Over time I have made several successful purchases through the company. I recently had concerns regarding delivery charges for a small item which I purchased. I am pleased to say that these concerns were satisfactorily resolved through their responsive customer service.
22 de abril de 2023
Resposta da ProBikeKit (Australia)
Hi David,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery charge on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Hiden Freight costs to high
19 de abril de 2023
Resposta da ProBikeKit (Australia)
Hello Craig,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
It was easy to find what I was looking…
It was easy to find what I was looking for
14 de abril de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I bought Morvelo Womens Merino Swiss…
I bought Morvelo Womens Merino Swiss Long Sleeve Jersey - M for my daughter, but she received short sleeve jersey. But I can't return the jersey because she already use the jersey today.
2 de abril de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Wheels delivered very late and cost more than advertised
Wheels delivered very late, incurred additional costs and Probikekit support very unhelpful. Ordered bikewheels on 1 Feb and given delivery date of 10-17 Feb. Eventually got wheels on 5 April only after multiple interactions with Probikekit, courier and customs - eventually had to pick up at airport. As well as additional import costs also stung with GST which Probikekit said was included in sticker price - $245.15 on top of original $1728.99. Probikekit very unhelpful and effectively said that once they had posted to Australia, they had no further control or responsibility for delivery. Would be good if they treated customers with a bit more care and were upfront about extent of delays when posting to Australia.
6 de abril de 2023
Avaliação não solicitada
Resposta da ProBikeKit (Australia)
Hello John,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Claire
The website was easy to use and it was…
The website was easy to use and it was a great deal.
4 de abril de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Quick delivery!!!
25 de março de 2023
Resposta da ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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