prochimps.com Avaliações 123

It took a while to get order delivered but at the end of the day, it was sorted.

However the quality of the products ordered did not meet expectations. Too cheap and fragile. Not worth the money spent.

Customer friendly. Bought an air fryer and before one year ended, it did not work. So I waited for 2 days, to be repaired and was given a new one and paid difference. Thank you

Delivery system is disaster

Great selection and prices, and customer service even better.

Stay away from this shop!!!! especially their AC units!!!! total disaster on installation and worse aftersales.

I ordered some products from ProChimps a few weeks ago and have been in contact with their support team multiple times regarding the delivery date. I was repeatedly told products would be shipped within two days, but two weeks have passed and nothing has been dispatched. Since then, they have stopped replying to my emails altogether. At this point, I have no idea if its will ever be shipped. It seems like they are selling products they don’t actually have in stock. Very unprofessional, I would not recommend this store.

It was good but no notice you were delivering that day so we were not in

Terrible customer service and after sales service. Good prices but pray you don't have any issues with the object bought as after sales service is non existent.

Sincerely I'm really disappointed!
I made a purchase and it has taken more than 6 days, I have been calling for more than 3 days asking for my package and they only answer that they are going to contact the person in charge of delivery and they will contact me to give me news and they never do.
I asked for a refund and their response was ‘wait 15min and call back to proceed’... I won't buy here again unless it's the last option, promotion but bad service.

Well your products are reasonable prices , the delivery was quicker than expected the only small thing that bothered me was if the driver could have help brought the delivery up to my apartment as I coincidentally had went to the shop for a bag of litter and when he saw me he just left the air fryer on the pavement and I had to carry that with a 15kg bag of cat litter 🤣. Seriously though other than that great and fast service.

Great service, keep it up 👍👍

I bought this for my daughter. She said it's good but slower than she expected. So I can't say much more. Sorry.

Super fast delivery, very friendly delivery people and awesome prices.
Will use again and highly recommend. 5*

great customer service

Great service, didn’t wait long for goods

Great experience. I purchased from prochimps for the first time, and their response was awesome. Unfortunately the item I ordered came damaged from packaging (item was sealed so they couldn't know) and they replied promptly on a Saturday afternoon and agreed to change it without any issues. Will surely purchase again from them. Delivery men are so nice as well. Will surely recommend them.

The blender we bought would not close properly. Took it back to the shop the very next day, salesman saying nothing wrong with it and that I should take it to the repair shop and not to the St venera store. After a lot of insistence he let me choose a different model that closed a lot better.

Delivery not as promised, again. Two appliances delivered without plug adapters (2 to 3 pin), which apparently is a legal requirement.