Quick reacting online shop. Only a few days after ordering, I had my "The Peanuts" special edition turntable at home. Compared to my Transrotor Fat Bob S the Pro-Ject "The Peanuts" is a very grate re... Ver mais
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Veja o que dizem as avaliações
The goods I ordered online were delivered very quickly and were well packaged. A query I had was answered promptly and professionally. I’d highly recommend the Pro-Ject online service – I’d be happy t... Ver mais
T2W: Turntable is fine, when it works sound quality is excellent. Software & app are horrendous! Change WiFi or move to different location, you now own a boat anchor.
The perfect gift for anyone who loves music. I recommend Pro-Ject because of its modern and refined design, excellent music quality, and speed in shipping the order. It was a gift for my daughter, she... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Pro-Ject Audio Systems
Escrito pela empresa
Quality You Can See and Hear.
Proudly Made in Europe.
Analog, authentic, European precision – experience sound in its purest form.
For over three decades, Pro-Ject Audio Systems has stood for passion, precision, and true European craftsmanship. Our products are carefully made from high-quality materials and produced under sustainable standards – quality you can see and hear.
Our turntables and HiFi components are more than devices – they are instruments. Every recording, every melody comes to life, emotional and authentic. Music becomes an experience that touches both heart and senses.
- Handcrafted in Europe: From the first to the last step, with precise quality control.
- Sustainable materials: Long-lasting value for generations.
- Exclusive collaborations: Musicians, labels, and orchestras for limited editions.
Our goal is to inspire people worldwide with the analog music experience. Each product is thoughtfully designed, without unnecessary features, focusing on performance, design, and emotional sound.
"Pro-Ject stands for 'Analog Love' – the magic that happens when technology, design, and emotion come together to create an unforgettable listening experience."
Our Quality Promise
High-quality Hi-Fi products, made in Europe and tested four times — quality you can rely on.
At Pro-Ject Audio Systems, top-tier product quality is our highest priority. Every turntable and Hi-Fi component is manufactured in Europe and undergoes a four-stage quality control process before leaving our factory. This ensures our customers receive premium products built to deliver long-lasting enjoyment.
Informações de contato
Analogweg 1, A-2130, Mistelbach, Áustria
- +43 50443
- shop@project-audio.com
- project-audio.com
4,3
Excelente
80 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Très bon produit audiophile : Pre Box S2 Digital improved 2023 edition. Son rapport qualité/prix peut être considéré comme exceptionnel.
Excellent produit audiophile. Pour atteindre le rendu audiophile exceptionnel, il est indispensable que ce produit soit alimenté par l'accu (5 volts) qui lui convient : Pro-Ject Accu Box S2 USB
26 de fevereiro de 2026
Resposta da Pro-Ject Audio Systems
Dear Customer,
Thank you very much for your fantastic feedback on the Pre Box S2 Digital (Edition 23)! We’re truly delighted to hear that you consider it an excellent audiophile product and that its price-performance ratio stands out for you.
Your appreciation of the sound quality and value means a lot to us. That is exactly what we strive for when developing our products — delivering true high-end performance at an accessible price point.
Thank you again for your trust and for taking the time to share your experience.
Best regards,
The Pro-Ject Team
Resposta da Pro-Ject Audio Systems
Vielen Dank für Ihre großartige Bewertung!
Es freut uns sehr zu hören, dass Sie mit unseren Produkten und dem Versand rundum zufrieden sind. Genau dieses „alles super“ ist unser Anspruch – von der Qualität bis zur Auslieferung.
Wir wünschen Ihnen weiterhin viel Freude beim Musikhören und bedanken uns herzlich für Ihr Vertrauen!
Ihr Pro-Ject Team
High professionalism
I was impressed by the sellers intentions to replace a product that was not in stock, with an upgraded version, with no extra cost.
6 de fevereiro de 2026
Resposta da Pro-Ject Audio Systems
Thank you for your kind words!
We’re delighted to hear that you were impressed with our service. Ensuring our customers receive the best possible experience, even when a product is out of stock, is very important to us. We’re glad we could provide an upgraded replacement at no extra cost and hope you enjoy it!
Thank you for your trust in Pro-Ject.
Best regards,
The Pro-Ject Team
Fast shipping
Fast shipping, Great product. Just 4 of 5 because the Information about „floating mass systems“ should have been provided much earlier.
31 de janeiro de 2026
Resposta da Pro-Ject Audio Systems
Hi,
Thank you very much for your positive feedback on the fast shipping and the product – we’re delighted that you’re happy overall.
We also truly appreciate your comment regarding the information about the “floating mass system.” You are absolutely right that technical details like this should be clearly communicated at an early stage so customers know exactly what to expect. We take your feedback seriously and will review how we can make this information more visible and transparent in our product descriptions.
Thank you again for taking the time to share your experience!
Best regards,
The Pro-Ject Team
Professional I recommend it to everyone!!!
Professional communication. Surprisingly fast delivery. Very well packaged. High quality product. Will not be the last time!!!
6 de fevereiro de 2026
Resposta da Pro-Ject Audio Systems
Hi,
Thank you so much for your fantastic feedback and strong recommendation!
We’re delighted to hear that you were satisfied with our professional communication, the fast delivery, and the careful packaging. It’s especially great to know that you’re happy with the quality of the product – that’s exactly what we strive for.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
The Pro-Ject Team
It is greatto listen my old and my new…
It is great to listen my old and my new LPs with projekt, perfect sound.
25 de janeiro de 2026
Resposta da Pro-Ject Audio Systems
Hi,
thank you very much for your wonderful feedback!
We’re delighted to hear that you’re enjoying both your old and new LPs with your Pro-Ject Audio Systems turntable and that the sound quality meets your expectations. That’s exactly what we strive for – bringing vinyl collections to life with detailed, authentic sound.
Wishing you many more great listening sessions!
Best regards,
The Pro-Ject Team
Good stuff!
Great product, robust packaging and a quick delivary. All good! :-)
1 de fevereiro de 2026
Resposta da Pro-Ject Audio Systems
Hi!
We're really happy to hear that you’re enjoying the product, that it arrived safely thanks to the robust packaging, and that the delivery was quick and smooth. Exactly how it should be!
If you ever have any questions or need support, our team is always here for you.
Enjoy your music!
Best regards,
The Pro-Ject Team
No support reply at all. Not recommended
Having one of their older quite expensive RIAA tube Amps, I contacted them to hear about the expected lifetime of the tubes since mine has quite some hours behind them. I got a confirmation email saying they would get in touch as soon as possible. That was January the 13th, and I haven't heard from them since. For products that expensive, one should think they offer better support. But no
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pro-Ject Audio Systems
Hi Kenny
We’re very sorry to hear about your experience and completely understand your frustration. It’s disappointing to hear that you haven’t received a follow-up regarding your RIAA tube amplifier, especially for such a high-value product.
This is not the level of service we aim for. A member of our support team will contact you directly to provide the information you requested about your tubes and assist with any further questions.
Thank you for bringing this to our attention and for giving us the chance to address it.
Best regards,
The Pro-Ject Team
When customer support disappears
This time, the problem was not just the product, but the complete lack of proper after-sales support.
After installing the turntable correctly, it caused my amplifier to overheat and permanently shut down. While this may sound unlikely, it is exactly what happened. What made the situation unacceptable was Pro-Ject’s response: an initial dismissive reply stating that such an issue was “impossible”, followed by complete silence—even after providing photos and sending a follow-up email.
Pro-Ject has built a strong reputation for quality, and this is not my first purchase from them. That is precisely why this experience was so disappointing.
The company could significantly improve by taking customer reports seriously, especially when a potential safety or equipment-damaging issue is involved, and by providing timely, professional follow-up instead of ignoring the customer once a problem is raised.
16 de janeiro de 2026
Resposta da Pro-Ject Audio Systems
Hi Alessio,
Thank you for your feedback. We are very sorry to hear about your experience and truly regret the frustration this has caused. At Pro-Ject, we take customer safety and equipment concerns very seriously, and your report is important to us.
We apologize for the delay in our follow-up and for any communication that felt dismissive. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.
A member of our support team will reach out to you directly as soon as possible to review the situation in detail and work on a proper resolution. Your satisfaction and the safe use of our products are our top priorities.
Thank you for your patience, and for giving us the opportunity to make this right.
Best regards,
The Pro-Ject Team
Resposta da Pro-Ject Audio Systems
Thank you very much for your great feedback! We’re happy to hear you’re satisfied with our products and the fast shipment. Enjoy your music!
Best regards,
The Pro-Ject Team
There were screws in the box
The product a very good but in the box there were screws, but not the right ones for the speakers and no assembly instructions in the package :/
15 de janeiro de 2026
Resposta da Pro-Ject Audio Systems
Hi Jerome,
thank you for taking the time to share your feedback and for your positive comment about the product quality.
We’re sorry to hear that the screws included were not suitable for your speakers and that no assembly instructions were found in the box. That is certainly not the experience we want to provide.
One of our team members will contact you shortly to clarify the issue and make sure you receive the correct parts and instructions as quickly as possible.
Best regards,
The Pro-Ject Team
Resposta da Pro-Ject Audio Systems
Thank you for your feedback!
We’re glad to hear you’re happy with the item and that delivery was fast. Enjoy your music and thanks for choosing Pro-Ject!
Best regards,
The Pro-Ject Team
It's a great turntable
It's a great turntable. Sounds good and it came packed perfectly. I had a little trouble setting it up, but response from the team was sudden and I've mastered it quickly. Recommend!
9 de janeiro de 2026
Resposta da Pro-Ject Audio Systems
Thank you very much for your kind feedback!
We’re happy to hear that you’re enjoying the turntable and that it arrived safely. It’s great to know our team could help you quickly during setup.
Wishing you many great listening moments, and thank you for the recommendation!
Best regards,
The Pro-Ject Team
Top service
Top service! One item was out of stock and a few days later I received an upgrade of that item. 👍
28 de dezembro de 2025
Resposta da Pro-Ject Audio Systems
Thank you very much for your great feedback!
We’re happy to hear that you were satisfied with our service and that the upgrade could turn the situation into a positive experience. Enjoy your product, and thank you for your trust! 🎶
Best regards,
The Pro-Ject Team
Great and fast service and the package…
Great and fast service and the package was well made considering the delicate material.
Thank’s.
4 de janeiro de 2026
Resposta da Pro-Ject Audio Systems
Thank you very much for your kind feedback!
We’re happy to hear that you were satisfied with the fast service and the careful packaging. Enjoy your product, and thanks again for choosing us!
Best regards,
The Pro-Ject Team
I placed an order with Pro-Ject on…
I placed an order with Pro-Ject on December 30, 2025, and despite a considerable amount of time passing, the product has still not been shipped. What is more disappointing is that there has been no communication regarding this delay.
No update, no explanation, and no estimated shipping time were shared. Keeping customers waiting without any notification is not acceptable and does not reflect a professional service approach. Even if delays occur, customers should at least be informed clearly.
Unfortunately, my experience so far has been negative.
30 de dezembro de 2025
Resposta da Pro-Ject Audio Systems
Thank you for your feedback, and we sincerely apologize for the frustration this situation has caused.
Unfortunately, due to a system-related stock synchronization error, your order was accepted even though the product had just gone out of stock. This should not have happened, and we fully understand your disappointment — especially regarding the lack of proactive communication on our side.
The product is currently in production and is expected to be back in stock within approximately two weeks, after which your order can be shipped immediately. A member of our team has already reached out to you directly to explain the situation and discuss the next steps.
We truly regret the inconvenience and appreciate your patience. Your feedback helps us improve our internal processes to ensure better communication and service in the future.
Best regards,
The Pro-Ject Team
I was not able to finish my order in…
I was not able to finish my order in Pro-Ject web shop so I actually was not able to buy the product I wanted. So that is a problem in m mind.
15 de dezembro de 2025
Resposta da Pro-Ject Audio Systems
Thank you for your feedback and for bringing this to our attention. We’re sorry to hear that you were unable to complete your order in our webshop — we understand how frustrating that can be.
A member of our team has already reached out to you directly to look into the issue and help resolve it as quickly as possible. We appreciate you taking the time to inform us and hope to assist you in completing your purchase smoothly.
Best regards,
The Pro-Ject Team
Excellent customer service support
I bought a system on line directly from Project Systems and had it delivered to Spain. During set up I found it impossible to balance the tome arm even though I was following the detailed instructions correctly and I have balanced tone arms for other systems without problem.
At first, likely due to the holiday period, there was a frustrating delay from customer service at Project, but when they did make contact, I must say that they went out of their way to help me solve the problem and were ready to send a new deck if needed. The interaction with customer service staff was professional, helpful, polite and efficient. I’m looking forward to experiencing the true quality of the system soon.
17 de dezembro de 2025
Resposta da Pro-Ject Audio Systems
Thank you very much for taking the time to share your experience with us. We’re glad to hear that our customer service team was able to assist you and provide the support needed to resolve the tonearm setup.
We truly appreciate your patience during the holiday period, and we’re delighted that you felt supported throughout the process. Our goal is always to ensure that every customer can fully enjoy the quality and performance of their Pro-Ject system.
We hope you’re now able to enjoy your system to its fullest and look forward to bringing you many hours of great music. Thank you again for your kind words!
Best regards,
The Pro-Ject Team
Fast processing and shipping.
20 de dezembro de 2025
Resposta da Pro-Ject Audio Systems
Thank you for your kind feedback!
We’re glad to hear you were satisfied with the fast processing and shipping.
Best regards,
The Pro-Ject Team
Pro-Ject VC-S3 Record Cleaner
Conclusions: The Pro-Ject VC-S3 is an excellent product for cleaning dust and dirt from Vinyl LP’s. In my opinion, it is a “must have” for all serious Hi-Fi enthusiasts with a large collection of records. It will not recover LP’s that have serious surface damage such as scratches, nor was it designed to do so. It came well packaged and is relatively easy to use. My only criticism are the Operating Instructions. They are badly written and hence not easy to follow. With this criticism in mind, I have written a set of Operating Instructions which I think will make it a lot easier for new users to tackle cleaning their record collection from day one.
Pro-Ject VC-S3 – User Instructions
Useful Accessories for use during the Cleaning Process but not included
• ZEROSTAT 3 MILTY Anti-Static Gun
• DECCA Carbon Fibre Record Cleaning Brush
• PEC PAD Non Abrasive Wipes, Lint-Free & Ultra Soft
• NAGAOKA Anti-Static Record Sleeves
• Table or Flat Surface ~ 50cms X 40cms
• An LED or similar light to provide oblique illumination of the record surface. Natural light from a window will work just as well
User Instructions:
• Place the box containing your Pro-Ject VC-S3 on a flat level surface with the top of the box uppermost
• Using a Stanley Knife or a sharp pen knife, carefully split the seals on the top of the box
• Remove the polystyrene insert from the top of the box and carefully unpack all the Accessories
• Remove the Pro-Ject VC-S3 and place it on the flat level surface leaving sufficient room at the back and sides to be able to use the switches
• Plug in the Mains Lead at the back of the cleaner without turning on the Power at this stage
• Insert the Cleaning Arm so that it is at Right Angles to the back of the machine
• Treat both sides of the LP with the Zerostat Pistol
• Place Side 1 of the record to be cleaned on the spindle and secure it with the Magnetic Clamp provided
• Turn on the Mains Power of the Cleaner using the ON/OFF Switch at the back
• The top Rocker Switch on the right hand side of the Cleaner is labeled MOTOR. The switch has three positions. The middle position is OFF. Pressing the switch to the Down Position will rotate the platter Clockwise, the Up Position Anticlockwise
• Press the Switch to the Down Position to rotate the LP Clockwise
• Using the DECCA Carbon Fibre Brush, gentle clean the surface to remove gross dust, hair etc.
• Holding the Pro-Ject Wash 2 bottle at ~ 45 degrees to the record surface, spray the complete record surface, moving the spray from side to side so that the whole surface is coated
• With the disc still spinning in a Clockwise direction, use the Cleaning Brush to work the fluid into the record grooves. Take time to make sure the fluid covers the whole LP surface and has been well worked in.
Using the top three way rocker switch labeled MOTOR, switch to the top position to reverse the rotation of the LP so that it is now rotating in Anti-clockwise direction
• With the LP still rotating, now once again use the Cleaning Brush to work the Cleaning Fluid into the record grooves
• Press the VACUUM Switch to the down position and gently turn the Cleaning Arm through 90 degrees and slowly release it so that it makes contact with the record surface
• Continue the drying process until you can no longer see any signs of the fluid in the oblique light
• Turn the Vacuum Switch to the OFF position, lifting the Vacuum Arm at the same time
• Turn the MOTOR Switch to the down position
• Switch on the Vacuum once again using the bottom Vacuum switch and lowering the arm onto the LP
• When you can no longer see any signs of fluid on the surface of the LP, switch the Vacuum Switch to the OFF position, lift the Vacuum Arm and place it back in its rest
• Set the top three way MOTOR Switch to the middle setting i.e. OFF. Remove the Magnetic Clamp and take the LP off
• Turn the LP over so that Side 2 is uppermost
• Using the DECCA Carbon Fibre Brush, gentle clean the surface of Side 2 of the LP to remove gross dust, hair etc.
• Apply the Wash 2 Fluid to Side 2 of the LP
• Work the fluid into the surface of Side 2 in the same way as you did for Side 1
• Repeat the vacuuming process for Side 2 of the LP in the same way as you did for Side 1
• Set the top three way MOTOR Switch to the middle setting i.e. OFF. Remove the Magnetic Clamp and take the LP off the spindle
• Hold the LP up to the light and if there is any fluid still on the Run Out Groves of the LP, then remove this with a clean PEC PAD by gently blotting or wiping the surface, Avoid if possible wiping the record grooves
• Place the clean and dry LP in a fresh Anti-Static Sleeve and then put the LP back in its cover
• At the end of a cleaning session, remove the Vacuum Arm and run the Vacuum for 10-15 seconds to dry the interior chamber
• Turn off the Mains Power at the back of the Cleaner and unplug the Mains Plug
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Pro-Ject Audio Systems
Thank you very much for your detailed and thoughtful feedback on the Pro-Ject VC-S3 Record Cleaner.
We’re delighted to hear that you consider the VC-S3 an excellent and essential tool for serious Hi-Fi enthusiasts, and that you were satisfied with its cleaning performance, packaging, and ease of use.
We also sincerely appreciate your honest and constructive criticism regarding the operating instructions. Clear and easy-to-understand documentation is extremely important to us, and feedback like yours helps us identify where improvements are needed. The time and effort you invested in creating your own set of user instructions is truly appreciated.
Your input will be shared internally with our product and documentation teams to help us improve future revisions of the manual and the overall user experience.
Thank you again for your valuable feedback and for choosing Pro-Ject.
Best regards,
The Pro-Ject Team
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