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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Sadly, my beloved mother passed away last week after a long and rather difficult last few years of her life. We took out a promis life plan several years ago and always wondered if and when w... Ver mais

Avaliado com 1 de um total de 5 estrelas

Don't. They've had loads of money off me. N through severe circumstances out of my control ie bank fraud n bering a single of an autistic child. My payments weren't going through. Nas my child takes u... Ver mais

Avaliado com 1 de um total de 5 estrelas

I sent off my dads death certificate,around 2/3 weeks ago and apparently they not received it 🤔and when i called they said to ring back next week, aint these companys supposed to pay out more or less... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Can’t fault this company at all. I called after my mum passed away explained I was her next of kin and gave them the policy number and details , asked if I could just receive the paperwork by email an... Ver mais

Detalhes da empresa

  1. Agência de seguro de vida

Escrito pela empresa

Promis Life


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

174 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Empathetic understanding Group

After the sudden loss of my husband I had no idea where to start Promise life were amazing, with my permission they dealt with my daughter and took care of everything from start to finish. The paperwork process was easy to understand and full payment was made within a couple of weeks. The staff were very empathetic and understanding I couldn't of done it without them, I am truly grateful for the expertise and ease of dealing with everything for us.

23 de janeiro de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Victoria, thank you for your review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Avaliado com 5 de um total de 5 estrelas

My father had a Promis Life policy

My father had a Promis Life policy. Never had to sort out a death of a parent before so didn’t know what to expect. Rang Promis Life, spoke to someone and it was all super easy. After the first call I was told I would be sent a forum and a pre paid envelope to send back documents. I made sure I had all the paperwork requested and sent it back. Within a week (sent back over a bank holiday) I checked my bank account to pay a separate bill and all monies had been paid. Two days later I received the documents back and a confirmation letter. It literally couldn’t have been easier. The most irritating thing for me is they no longer accept new customers, having seen how easy it can be I would take out a policy for myself in a heartbeat.

23 de maio de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Leaim, thank you for taking the time to provide us with a review – we're glad to have delivered on our Promis. Wishing you well at what must be a difficult time. Take care

Avaliado com 5 de um total de 5 estrelas

Professional and prompt payment.

Promis Life operated professionally and promptly in assessing and making payment of the claim.

17 de fevereiro de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Steve, thank you taking the time to provide us with a review – we're glad to have delivered on our Promis. Wishing you well at what must be a difficult time. Take care

Avaliado com 5 de um total de 5 estrelas

Highly recommend after such an…

Highly recommend after such an emotional difficult time due to my Mum passing away, Mum named me as the contact but I was too upset so my sister in law asked if she could deal with the paperwork they were very helpful, we both had to fill in forms my sister in law put in the claim as I was an emotional mess, paperwork sent and payment was received a week later, my Mum's funeral invoice has now been paid, what a relief off mine and my brother's shoulders, thank you for all your help

26 de maio de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Lisa, thank you taking the time to provide us with a review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Avaliado com 4 de um total de 5 estrelas

Quick and efficient

1 de maio de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Nick - thanks for the time to provide us with a review. We are glad to provide a quick and efficient service to you. Take care.

Avaliado com 5 de um total de 5 estrelas

I had to make a claim on behalf of my…

I had to make a claim on behalf of my cousin who had passed away I called promis life and was dealt with in a professional manner they required certain documents that I sent recorded delivery and true to their word I received my cousins life insurance within five days into my bank account 10 out of 10 for service

17 de janeiro de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Adrian, thank you for your review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Avaliado com 5 de um total de 5 estrelas

I made a claim it was done great and…

I made a claim it was done great and very easy process.

Thank you kindly. Paul Allchurch

1 de março de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Paul, thank you for your review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Avaliado com 5 de um total de 5 estrelas

Efficient service

I had to make a claim and the process was quick, simple and very easy. Got the payment in a few days.

5 de maio de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi, thank you for your review – we're glad to have delivered on our Promis. Wishing you and your family well at what must be a difficult time. Take care

Avaliado com 4 de um total de 5 estrelas

Is Promis Life still trading? Your website is offline

Now I am really worried. Promis Life's website is no longer a proper fully functioning website.
What is going on? Have I lost all of my money from paying years into this policy?
What is going on?

1 de maio de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Elle – we're very happy to put your mind at rest: Promis Life does absolutely still exist – the only thing that has changed is that it is no longer accepting new customers. But for existing customers, it's a case of "business as usual": customers who make their monthly payments continue to be covered, and when the time comes, we pay out claims (we currently pay out 3 claims per day on average). Our website is just a basic landing page and a new one is coming shortly.
If you need any help, please call our customer care team who will be more than happy to assist you.

Avaliado com 5 de um total de 5 estrelas

Hi my name is Gabriel Caran I'm…

Hi my name is Gabriel Caran I'm currently currently 3 year customer and I don't receive my gift

24 de março de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Thanks Gabriel. Our Customer Service Team will be in touch shortly.

Avaliado com 1 de um total de 5 estrelas

1star opinion this is all about this…

1star 69% bad opinion this is all about this Company I did mistake for choice this Company for my insurance life after 30 days ….I lost money from 2 years then where going this money ????? Who take this money ??? Gift for someone surprise for me good Company give me back I cancel my insurance life my choice I don’t know about law
Thank God I cancel now not after few years
I hope pple stop paid and this Company soon close

Thank u
Elzbieta Ali

22 de março de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Elzbieta – sorry, we're struggling to understand exactly what you are not happy about. I notice that you already left us a separate review earlier this month, which we answered.

Avaliado com 5 de um total de 5 estrelas

I've been with promis life for 2 years…

I've been with promis life for 2 years or so. Recently there wasn't enough money in my account to pay them. They wrote to me, I rang them & put up the policy paying more each month. The only thing I'm concerned about is I heard today promis life doesn't exist anymore. Please can you put my mind at rest

2 de março de 2023
Avaliação não solicitada
logotipo da Promis Life

Resposta da Promis Life

Hi Tracey – we're very happy to put your mind at rest: Promis Life does absolutely still exist – the only thing that has changed is that it is no longer accepting new customers. But for existing customers, it's a case of "business as usual": customers who make their monthly payments continue to be covered, and when the time comes, we pay out claims (we currently pay out 3 claims per day on average). Thank you for taking the time to write a review and I'm glad you had a good experience recently

Avaliado com 1 de um total de 5 estrelas

Proper scammers

These people was taking money off my account I'm not even with them my bank stepped in and got me my money back now they reckon I owe them money. Stay away from this company at all cost

1 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

No opinion really...

Only giving 4stars as not really had much contact, I got a quote, signed up to a tenner a month and sat back knowing my loved ones are covered in the event of my passing. I don't understand all the negative reviews, if you think something is off just call them.

29 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Hi I was took unawares while suffering…

Hi I was took unawares while suffering mental health issues .2019 I'm 45 now I've been paying 35 per month no updates bo paper work nothing.Andcit only covers 14.445 pounds.Everybody has said that's a joke for someone my age.it was iptq that set this up I called promise life 10 minutes ago.she told me I pay until I'm 90 omg there is already well over a thousand been paid.i explained I'm 45 I'm only covered for 14.455 pounds and you want me to pay if I live long enough all that money way over or loose what I have paid.discusting.im going to see about taking this further.this is so wrong single parent on benifits.discusting...

27 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you for the service

Thank you for the service. Sadly my mother passed and needed to claim. Such quick service less than a week from claiming to receiving the money for her burial. Appreciate this made the grieving process easier.

23 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Have a plan with these 4 times I’ve…

Have a plan with these 4 times I’ve phoned for a welcome pack so I know what I’m fully covered for all they send is one piece paper with a policy number on an absolute shambles staff don’t have a clue what there doing

20 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rang them with claim..they sent…

Rang them with claim..they sent paperwork..filled it all in with certificate..rang them 5 days ago on a Friday was told money would be in account by the Tuesday ..money was in account in the Monday..very well dealt with

13 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am very surprised at all the negative…

I am very surprised at all the negative reviews. I took out a funeral plan with Promis Life at a reasonable monthly cost.
When my partner passed away I claimed and was paid out promptly and with the minimum of fuss.

6 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’m quite shocked at all these negative…

I’m quite shocked at all these negative reviews …. This company have been perfect so far ….. I received my gift card …. When I call I get a very quick response …. I’ve no idea why they are no longer taking insurance policies but I’m happy with my over 50 plan 🤗

17 de novembro de 2022
Avaliação não solicitada

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