Sadly, my beloved mother passed away last week after a long and rather difficult last few years of her life. We took out a promis life plan several years ago and always wondered if and when w... Ver mais
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Veja o que dizem as avaliações
Don't. They've had loads of money off me. N through severe circumstances out of my control ie bank fraud n bering a single of an autistic child. My payments weren't going through. Nas my child takes u... Ver mais
I sent off my dads death certificate,around 2/3 weeks ago and apparently they not received it 🤔and when i called they said to ring back next week, aint these companys supposed to pay out more or less... Ver mais
A empresa respondeu
Can’t fault this company at all. I called after my mum passed away explained I was her next of kin and gave them the policy number and details , asked if I could just receive the paperwork by email an... Ver mais
Detalhes da empresa
Escrito pela empresa
Promis Life
Informações de contato
Freepost PROMIS LIFE, Reino Unido
- 0800 907 0800
- promislife.co.uk
As pessoas também visitaram
Very friendly service
Very friendly service, explained product to me, I was undecided until I spoke to them!!
2 de maio de 2018
Avaliação não solicitada
great service
got a call after looking on and requesting a call back and when they rang they were proffessional and helpful in getting my insurance sorted
25 de abril de 2018
Avaliação não solicitada
I bought a life insurance policy this…
I bought a life insurance policy this morning for me and my husband after seeing the promis advert on TV. The rep on the phone was really friendly and helpful she answered all of my questions and gave me various different quotes. I wish I could remember her name she was brilliant!
24 de abril de 2018
Avaliação não solicitada
not top be trusted look them up on…
not top be trusted look them up on companies house. staff tell lies very mis-leading gave me bogus names of directors . refused to give me address of company.
3 de abril de 2018
Avaliação não solicitada
Resposta da Promis Life
Dear Graham,
We are sorry that you feel this way, and have noted your feedback. Having listened to the calls you made we accept that improvements could be made to ensure our agents provide an appropriate response to requests of this nature.
We would like to advise that we are authorised and regulated by the Financial Conduct Authority, our firm reference number is 629767.
We are authorised to distribute insurance products, on a non-advised basis, and do not sell pre-paid funerals.
If you would like to obtain further details on our Directors or Head Office these are on the FCA register at https://register.fca.org.uk/. The office details provided on Companies House is our registered office.
For your information our direct sales force is located in Hull, however any correspondence needs to be referred to our Head Office. The address is Global Life Distribution UK Limited, Cowcross Studios, 30 Cowcross Street, London, EC1M 6DQ.
Thanks,
promislife
Choose a policy that pays the funeral director directly
I would urge people to choose a policy that pays a funeral director, NOT a person.
The Promislife advert is very positive, and reassures that funeral costs will be covered. My father bought into it, as he did not want to burden his family with these costs. He was a very proud man, and took pride in the fact that he “had everything in order” when he was diagnosed with terminal cancer last year.
Unfortunately, my father trusted the wrong person to take care of his funeral costs, and my sister and I had no option but to pay the £4K+ invoice from the funeral director.
Despite several calls to Promislife, when the named person on the policy was threatening to withhold the insurance, they paid that person a lump sum, which she kept for herself.
I will be reviewing this company far and wide, and I will be in touch with their underwriter and the FPA too, urging Promislife to change their terms, so that nobody else has to go through the stress and upset that me and my sister endured.
Amanda.
25 de janeiro de 2018
Avaliação não solicitada
Resposta da Promis Life
Dear Amanda,
I am so sorry to hear of your loss and the stressful situation you have experienced with it.
Our customer service team have responded to you directly - you should have received a letter in the last few days - and have provided details around our policy and our legal obligations in paying the claim to the person your father specified.
If you have any further questions, their contact details are in the letter.
Thanks,
promislife
This company have been harassing me …
This company have been harassing me with calls 4 or 5 times a day. If you answer they are really rude if you tell them you do not want their services....and they still keep calling.
10 de outubro de 2017
Avaliação não solicitada
Resposta da Promis Life
Hi Avril,
I'm sorry to hear you have experienced that. We only ever call people who have explicitly requested a call from us, never unsolicited.
Our staff should never be rude to anyone under any circumstance, so I will look into this now.
Should you wish to no longer be contacted, which it seems to be the caset, either let me know your details I can have you taken off our call list straight away. If you are not comfortable providing your full name via this website, either call in on 0800 907 0796, or should we call you again prior to that, just ask to be place on our do not contact list. Our team will action straight away.
Thanks,
Mark @ promislife
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