Proton Mail Avaliações 1.678

I am very surprised to see so many negative reviews. I am sure there were genuine reasons for them. I have been using Proton Mail for over 6 years with paid subscription, including other Proton applications, never had a single issue to complain about. Very satisfied with all the functionality and services.

I' ve been using Proton Mail for a few weeks now. Importing all history from my 2 Gmail accounts worked like a charm (some emails initially seemed to be missing, but that was just because Proton groups emails into conversations differently from Gmail). It has to be noted that all your email addresses appear into a unified inbox, there's no easy way to split them - which may be fine or not according to your personal preferences.

Features are definitely not as good as in Gmail - one striking example is how tedious it is to search the body of emails (and it seems it can't be done at all in the mobile app?!). There are some annoying bugs and some UX choices are questionable. Customer support is willing to help, but you have to insist and it takes several exchanges of messages before they actually start working on your problem.

The Proton Authenticator app is really good, better than Google's IMO, and exporting + importing accounts into it was a breeze.

Overall, despite its many flaws, I think I'll stick with Proton for the commitment to privacy and the European storage locations (I wouldn't feel comfortable relying on the US these days). The fact that the Proton company is owned by a foundation and that they open up their source code makes me trust their ethics - that's for sure better than just having "Don't be evil" as a motto.

In October 2025, after a third instance of my Proton email service not consistently sending or receiving emails, I asked ProtonMail to cancel my account and send me a refund.

I was assigned Maja, who offered “2 extra months in the form of credits” if I gave them a “chance to resolve” the issue. I explained that reliability was more important than anything else, and that I wanted to end my ties to ProtonMail as quickly as possible.

A new customer support agent, Ana-Marija, responded and stated that she would “proceed with the downgrade.” However, what she concealed was that the “downgrade” was not a refund, but months of “credits” – something I had already declined.

Three weeks later, I noticed I never received my refund, so I contacted Ana-Marija and asked for assistance in finishing my request. What followed was infuriating back-and-forth email exchanges which defied European Commission standards (which they are affiliated) as well as US Consumer Laws (where I am located).

ProtonMail customer representatives would ask me to provide proof of one thing or another under the auspices that, if I did so, they would “reconsider the refund” for me. So, each and every time, I would spend the energy and resources to dig up the information and proof they requested, only for them to not “reconsider the refund” as they promised.

After enough back-and-forth, my case was assigned a third customer service rep, Supervisor “Marija” (who is not the same person as Ana-Marija). Rather than reading the earlier email exchanges I had had with Ana-Marija, Marija had me re-explain the circumstances of the case.

At Marija’s request, I re-explained my customer service ticket concerns, but explained that I was not interested in troubleshooting the issue, especially if a refund was not actually available. I engaged with Marija as a good-faith effort, but expressed that I believed the situation was at a point where it was inappropriate for us to continue dialogue without a third-party representative mediating the exchange, as it felt like they were intentionally disregarding the information I was sending at their request.

Despite my request for communication to stop, ProtonMail continued engaging with me, specifically with a new customer service rep named Ivan who reached out to me after I believed the conversation had finished. Ivan contradicted each of the customer service reps I’d already dealt with, and talked to me as if I was the one who contacted him to continue pursuing a refund. I responded by explicitly explaining that I felt like the communication had risen to the level of harassment.

To summarize:

- Despite Proton’s terms of service explicitly referring to the possibility of a refund “at the discretion” of the company, customer service reps would deny the possibility of a refund. After I acknowledged this, they (Maja, then Ana-Marija, then supervisor Marija, and finally Ivan) would but then bring up that they had the authority to offer a refund if I troubleshot with them. I would do so in good faith, only to find that they had no intention to offer this refund, and after providing the info they requested, they would revert back to stating they could not violate “Proton’s refund policy.” As such, they received free IT troubleshooting by deceiving me into engaging with them and by having me track down the information they needed. I am not happy that a “discretionary refund” was being wielded as a carrot in front of me when there was ultimately no intention of ever granting me the refund. I worked for free for Proton’s customer support agents.

- When it became clear that ProtonMail had no intent to grant the refund, I requested no more contact from them without being afforded a third-party present. Despite this, Proton continued emailing me on multiple occasions (specifically Marija and Ivan).

- I requested a chargeback from my credit card and filed a BBB report, where they already have an outstanding "F" rating there.

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FEB 5 UPDATE - BUSINESS RESPONSE:
"Hello. Can you please share your ticket number with us here so we can look into your case?"

FEB 5 UPDATE - MY RESPONSE
Hi, no thanks.
First of all, it is unsafe to put ticket numbers across the Internet.
Secondly, did you read my complaint? I don't know how many times or how many different ways I need to say this: I do not want to talk to you without a neutral third party intermediary present, and it is inappropriate for you to keep pushing to speak with me.
I currently have an open case against you with the BBB; please respond to their inquiries, which you have not done yet. I will not be speaking to you "privately" anymore.

I just received an email from Proton: "We're donating $1.27 million"... Start by restoring (or refunding) the customers who lost their subscriptions by trying to delete your email address... and without any technical know-how worthy of an IT professional.

Wenn man keine Probleme hat, funktioniert alles gut. Hatte keine gravierenden Verbindungsprobleme usw.
Doch nun zu mein Problem;
Ich hatte mir zu testzwecke eine Email erstellt. Dies klappte auch Problemlos. Da mir die Email Adresse nicht zusagte wollte ich diese löschen und mir eine andere erstellen. Also legte ich los und löschte die zuvor erstellte Email. Während des ganzen lösch Vorgang stand dort die Email Adresse die ich zu Testzwecke erstellt hatte. Doch als die Löschung durch war, stellte ich fest, das ich versehentlich den kompletten Proton Account gelöscht hatte.
Premium Support funktioniert nicht, den der geht nur aus dem Proton Account.
Nach gut zwei Tagen hat sich endlich der Support gemeldet und stellt die Fragen die ich schon beantwortet hatte. Jede Bearbeitung dauert min. einen Tag. Dies zieht sich nun schon über eine Woche her und im Grunde genommen bin ich bis heute nicht weiter. Hab weder das restliche Geld zurück bekommen noch meinen Proton Account.

Wie ich hier aus den Bewertungen Erfahren hab, haben einige dieses Problem. Email gelöscht und so ganzen Proton Account gelöscht. Hier sollte unbedingt nachgebessert werden, wenn diese Praxis nicht zum Geschäftsmodell gehört!

Da ich Anfangs nichts vom Support hörte, hatte ich den Support nochmals angeschrieben.
Ticketnummern;
4386485
4383863

As a sole email user, I find the current and past plans inflexible. My limited use of email and lack of interest in other products or a second account for a family member puts me at a disadvantage. I’m forced to purchase unnecessary features and products to access the writing tools (Mail Assistance) I’d like. This inflexibility makes me hesitant to continue using Protonmail. While I’ve never been unhappy with the service, paying for something I don’t use and need is unacceptable. Using my latest MacBook, I’ve found workarounds for AI proofreading, but the question remains: why pay for a higher plan if I don’t need more than half the features?

My ticket case is Your request (4399984)
And I want my money back. I canceled 1 febr. So only a few days I used Proton. BUT I WANT MY MONEY!!! That's all.

Hmmm veel werkt niet optimaal. Delen van je agenda , bv. met familie in Google Calender, gaat heel traag en de terugkerende afspraken worden helemaal niet gedeeld. De vervanging van Office oogt wel heel 'goedkoop' en dat is het pakket eerlijk gezegd niet. Bedrijf reageert ook bedroevend slecht op vragen. Bij een vraag kreeg ik herhaaldelijk de vraag min of meer terug, terwijl de vraag gewoon echt duidelijk was. Ze reageren helemaal slecht op berichten. Zit nu te wachten tot mijn opzegging is verwerkt EN ik mijn geld terug krijg. Binnen 30 dagen nl. opgezegd.

I've been a user of Proton's suite of products for a few years now, I first created my account about four years ago. While Proton isn't perfect and some of their products could use quite a bit of work (looking at you, Drive), it has always been reliable and Proton is transparent when it comes to issues.

Just today, I decided to upgrade to Visionary while it was still an option, and even though it was quite a high price, what I got was certainly worth it.

In any case, i don't like put only one star but ..

Protonmail is the dumbest email service in the world

If two people access their email from the same IP address, both email address are automatically blocked and unusable.

You might say that's impossible, but yes, they're that stupid.

Not creating multiple email addresses from the same IP address would have been a good idea, but not allowing two different people to connect via the same IP address? You have to be seriously delusional, and profoundly so, if I may add.

How can such nonsensical behavior be used in a business ?

Some people at ProtonMail should be fired.

Jeg skiftede fra Outlook/hotmail til Proton for ca. ½ år siden og har kun været tilfreds. Fungerer perfekt for mig. Jeg er også vild med, at tråden i en korrespondance kun ligger på en enkelt mail og ikke som i Outlook spredt på samtlige aktioner i tråden.
Eneste host er, at da jeg skulle overføre mine mapper fra Outlook, var de tomme, da jeg åbnede dem på Proton. Det havde jeg ikke lige ventet......

Let at bruge og privat-ingen spam. Godt alternativ til de amerikanske tech-giganter. Anbefaling herfra.

Ich habe eine Jahreslizenz „VPN Plus“ bei Proton bezahlt. Nach zwei Monaten funktionierte der Dienst plötzlich nicht mehr – aus technischen Gründen, die ich nicht verschuldet habe.

Der Support war intransparent, hinhaltend und ignorierte meine Anliegen. Als ich auf Rückerstattung bestand, wurde ich unbegründet als Betrüger bezeichnet, meine Zahlungsmethode entfernt – und mein Konto ohne Vorankündigung gesperrt.

Als ich bei PayPal einen Fall eröffnete, kam die Antwort: „Schließe den Fall, dann bekommst du dein Konto zurück.“ Das ist Erpressung.

Ich habe Proton mehrfach aufgefordert, mir anteilig das Geld zurückzuzahlen – erfolglos. Inzwischen habe ich die Sache bei der Verbraucherzentrale Hamburg und der Stiftung für Konsumentenschutz in der Schweiz gemeldet.

Proton nutzt seine Marktposition aus, sperrt Nutzer willkürlich und verweigert Service. Finger weg – das Image steht im kontrastreichen Gegensatz zur Realität.

Update: Antwort auf Protons Reaktion

Proton in "":
"Wenn eine Rückbuchung oder ein Zahlungsstreitfall eröffnet wird, können Konten gemäß unserer Zahlungs- und Rückbuchungsrichtlinie vorübergehend gesperrt werden, während der Fall vom Zahlungsanbieter bearbeitet wird. Dies ist ein Standardverfahren und dient nicht als Druckmittel, sondern soll doppelte Lösungen verhindern, solange ein externer Streitfall aktiv ist."

Interessant. Fragt man sich, was mit doppelte Lösungen gemeint sein soll, wo die Rechtslage hier eindeutig ist. Ferner zu sagen, es diene nicht als Druckmittel, ist angesichts der Situation eine recht kühne Aussage.

Proton denkt offenbar, dass man sich kognitiv im Spätherbst befinden muss. Anders kann ich mir nicht erörtern, wie sie ihr fragwürdiges Geschäftsgebaren rechtfertigen.

Update 08.02.2026:

PayPal hat zu meinem Gunsten entschieden und ich habe nun den kompletten Betrag zurück erstattet bekommen.

Hätte ich den Fall auf Wunsch von Proton geschlossen, ich hätte vermutlich weder Geld, noch Konto je wieder gesehen. Zumindest lassen das Geschäftsgebaren Protons und nicht zuletzt auch andere Bewertungen hier darauf schließen.

Es lohnt sich also, auf die eigenen Instinkte zu hören und sich in Geduld zu üben.

Bisher hatte ich ausschliesslich positive Erfahrungen. Ich hatte noch nie Probleme, alles hat immer geklappt wie erwartet. Schade, dass die AI noch nicht so ausgereift ist.

Not always the cheapest option for the services they provide, and some things definitely need to improve.

But negativity aside, I've never had any issues with their customer service. They have been super helpful and friendly. And in a world where more and more personal information is available for anyone to see without your consent, the privacy first aproach of Proton is top-notch and a welcome change.
Yes there isn't the integration like with Google but I know my data stays my data.
Stop been the product and become the Customer

Man kan ikke få de 30 dages penge-retur som de skriver om har skrevet en mail så må se... ellers dårligt vpn for.. ellers ikke brugt det andet end 2 gange

Recently made the switch to Proton Mail and Drive (partly to decouple from US-based Gmail and Outlook). So far so good. The system feels slick, fast, easy to manage. The free tier is very limited so upgraded so I can also use our family domain name. The apps are reasonable on iPhone (iPad less so). The only caveat on MacOS is you need to use the "Proton Bridge" app if you want to continue using Mail (or other email app) to work with the encryption. The Drive app works very well though. Only downside was a massive lack of e-mail and username availability, probably too late to the party. A few more domain extensions would help!

met m’n partner een duo abonnement afgesloten en tot dusverre alles heel intuïtief en gebruiksvriendelijk! Blij mee en raad het iedereen aan

I purchased the Proton Pass Plus plan because it advertised secure document storage. Unfortunately this feature is hit or miss as I have found the product remains unreliable. While some documents load correctly, many others display as garbled text or trigger "document does not exist" errors, despite the document being present. I am reliant on secure documents and paid for the Plus plan to be able to use this feature. The software is still very poor quality and full of bugs.


I only used it for 3 days and requested a refund, but it was refused just because I had been refunded for Proton Pass several months back when I tried it for the first time, only because they stated a 30 days money back guarantee if you’re unhappy with the product. Any exception to this has to be clearly stated on the advert and not buried in a T&C document, as that’s misleading. The product is not mature enough so I requested a refund. At the time I had to email several times in order to be finally refunded.

I should have learnt my lesson, but this time I gave them the benefit of the doubt as they had advertised several additional new feature that I wanted to use, so I gave them a second shot as I genuinely wanted to use their product.

The software simply does not work as intended. It’s as simple as that. I am not wasting my time with technical support and raising bug reports. The feature advertised has to work every time and should have been fully tested before releasing it to the public.

Under merchant agreements with card issuers, there is an obligation to provide the service as described. Because the software does not function as marketed, I am entitled to a refund regardless of internal terms and conditions and I have proceeded with the chargeback process at a cost to Proton and my card provider will be refunding me.

I will no longer be using or ever recommending your products or services again.

I'm shocked at the negative reviews on here. I've used Proton Mail for the last five years and have had the pleasure of seeing how they have developed the app during this time. Was/is it as feature rich as gmail? no. but if I wanted Gmail I'd use Gmail.

It was easy for us to setup a family account with multiple email aliases and allocate storage between the members. One family member also has a custom domain that was easy to setup and use and we've encountered no issues with it. My father-in-law is in infosec, and places a lot of trust into Proton Mail's servers and privacy policies.

I have encountered some issues with the Android mobile app, but the app is still marked as "beta", and updates bring more and more fixes.

I'm also quite happy with their other offerings (VPN, calendar, authenticator) and appreciate being able to handle things under my one account across multiple devices (mac, linux, android)

My experience with Proton email service has been very shaky. It started off good however now none of my email messages are being delivered and when I reach out to customer service there is no response. Even sent many "test" messages from another email and still no deliver of messages. Doesnt make sense