Proton Mail Avaliações 

Une CATASTROPHE. Le service clients est tout en anglais et avec un robot qui ne comprend rien!!!!
Cela fait 6 mois que je veux annuler ma période d'essai. (Une CATASTROPHE. Le service clients est tout en anglais et avec un robot qui ne comprend rien!!!! request (4699264).
Cela fait 6 mois que je veux annuler ma période d'essai.
IMPOSSIBLE. je suis débité tous les mois de 4,99€. J'ai été obligé de faire opposition à ma CB (avec obligation de refaire mes paiements pour mes autres abonnements). C'est inadmissible .
Je vais étudier un autre service qui serait meilleur pour ceux qui ne parle pas l'anglais (Info...)

As a free user of Protonmail, I am fully satisfied with the quality of message encryption, storage capacity, quality of the technical support and intuitive, easy-to-operate user interface. I have been using ProtonMail for 6 years, and I am fully satisfied with this service. Have a nice summer.

Les mails ne sont parfois pas reçu par le destinataire et l’expéditeur n'en ai pas informé. Mail renvoyé dans les spams peut être? donc peu fiable, dommage...

Even with the assistance of AI it is impossible to find the way to cancel your package.... So I had only one option: block them on my Revolut...

not useful for daily use. some websites/logins, never sent me the first accept-mail with the code to verify.
i looked it up and it seems that protonmail is on some sort of blacklist of certain email providers that company uses.
idk who this would be for

Ich kann es einfach nicht fassen! Verkaufstrategie in eine ausgereizte Form! Das Konto konnte ich nicht löschen aber abmelden und deinstallieren durfte ich es noch! Was ein Reinfall!

Cancelled but these thieves still took a payment from my account. Just another bunch of VPN scammers and criminals. Don't fall for their 'we're different and genuine spiel'. AVOID!

I can weirdly enough only make a judgement on Proton mail. But the company have paying plans for cloud drive, mail, AI LLM and more. It seems like ever basic plan cost 10 Euro at month. If you want all of their plans you would pay like 100 Euro a months for programs that are inferior to the like of Google or Microsoft. Yes you get a promise of them respecting GDPR. But they are ten times more expensive that everyone else. I would like if they had a total package including all of their products at a price a normal human can pay

Ottimo servizio, ero convinto della mia scelta. Solo, molte mail non mi arrivano: guardare spam, cestino, tutti i messaggi non serve. Ottimo servizio, ma le mail devono arrivare.

Was a premium user for a couple of years. Then I spotted a transaction of £1 by proton from my PayPal account which I did not authorise so I queried it with PayPal. At that Proton froze my account. It took an awful lot of effort to get it back. I decided to use another email provider and simply revert to a free Proton account. Mysteriously, I am now locked out of my free Proton account! Avoid proton it will just frustrate you

Finger weg
, Mail einfach wegen Inaktivität gelöscht, darf nun gucken wie ich an meine Account Daten komme welche über diese Mail laufen... Bei anderen Providern war Inaktivität nie ein Problem...und die werben mit besonderer Sicherheit und Datenschutz... Das ich nicht lache

Sono passata da Gmail a Proton con grandissime aspettative sulla privacy invece vengo inondata quotidianamente di email di pubblicità! Ridicoli!!!

I had ProtonMail accounts since 2019. Without any warning, they permanently suspended all of them. When I asked for clarification, support replied:

“Be advised that your account has been disabled as a result of a direct connection to an account that was taken down due to violations of our terms and conditions while being used in a malicious manner… We consider that allowing access to your account will cause further damage to our service, therefore we will keep the account suspended.”

They never gave any specific evidence or details. When I asked for the actual reason, they ignored me.

The irony is painful: ProtonMail markets itself as a privacy-first service, yet they were able to “link” and ban all my accounts based on vague “connections.”

Be extremely careful paying for their service. You can lose everything overnight with almost no recourse.

I switched to Tuta and couldn’t be happier.

EDIT 06/29:

Proton, you don't need my ticket number. Respond to all your unanswered queries and eventually you'll respond to mine.

Leider habe ich mich bei proton angemeldet ohne vorher die Burteilungen zu lesen.
Ich habe bei Proton ein komischen Gefuehl, es erinnert mich an schneeball Geschaefte.
Unendlich Menge an Werbung in deutsch, Korrespondenz aber ausschliesslich in englisch.
Ich habe nach ein paar Tagen gekuendigt bekomme aber
Antworten, die mit meiner Kuendigung nichts zu tun haben.

I think Proton is a good privacy-focused alternative to other workspace providers like Google. I set it up with two of my custom domains and have the Unlimited plan.
I do, however, think it could improve on the Photos feature in Drive. At current, it requires any viewer to have an account, which is not the same for general Drive files. This is a downside as competitor Google Photos allows a direct URL without a Google account.
I also dislike that they keep pushing me to move from a monthly to a yearly subscription. I chose monthly for a reason, I'm actually giving you more money, and I'm still being badgered whenever I open settings.

On another note in my experience their customer support / service has been good.

Proton Mail is declining: Broken core features and clueless support

​As a Proton Unlimited subscriber, I am deeply disappointed with the current state of Proton Mail. The Android mail app is severely lagging behind, missing essential features that are only available on the web version. Software updates feel entirely superficial—often just "changing a green button to blue"—and core mail development seems abandoned. Instead of fixing long-standing bugs, resources are clearly being wasted on half-baked features like their AI assistant, which doesn't understand anything and too often just tells you to do a web search yourself instead of providing an actual answer.

​Lately, Proton Mail has failed at its most basic job. The Gmail integration and forwarding stopped working completely, and the inbox sync constantly gets stuck. I have verified everything, and my settings are exactly as Proton's official documentation requires. Privacy and security mean absolutely nothing if the email client cannot reliably receive or sync messages.

​The final straw was the abysmal customer support. I submitted a meticulously detailed bug report regarding these email delivery issues, filling out every single field perfectly.

​My issue summary was clear: "Proton Mail is not importing emails from Gmail and is loading slowly."

​The support response I received: "Could you clarify what exactly you hope to achieve?"

​If premium support cannot comprehend a basic bug report about their own email service, it is time to take my business elsewhere. I am leaving the ecosystem.

Billing system is a trap — paid to upgrade yearly plan, money taken, nothing delivered.

My free trial ended. Proton attempted to charge my card, it was declined as I didn't have funds on it at the time. Fair enough. I then went back in, sorted it, and paid directly to upgrade to a higher yearly plan. Payment was taken from my card successfully.

Upgrade was never applied. I was told there is still an unpaid invoice on the account from the original failed charge, and that I cannot make any changes until that is settled first — meaning I would have to pay again on top of what I've already paid for a full year upfront.

I contacted support. The response was unhelpful and did not resolve anything. No escalation offered, no goodwill, no solution — just a copy-paste explanation of their billing logic.

In 2026, a customer proactively paying a full year upfront to upgrade their account should not result in money being taken with nothing received and support that goes nowhere. Avoid if billing issues are a concern.

Ticket reference: 4860525

Abuse department of Proton hides behind their TOS; while users obviously are abusing their service. Has nothing todo with privacy, but a commercial platform for online bullying. Refuses to take action even when the full evidence and logs are provided.

L'anno scorso ho creato un indirizzo Proton Mail gratuito e dopo qualche mese con un piano a pagamento (500 Gb). PM è un servizio di posta elettronica svizzero che riesce a coniugare sicurezza e usabilità meglio della maggior parte dei concorrenti, pur presentando alcune limitazioni concrete.
Il punto di forza più rilevante è la crittografia end-to-end basata su OpenPGP, che protegge il corpo dei messaggi sia in transito sia sui server, con base legale in Svizzera e quindi fuori dalla giurisdizione UE/USA. L’interfaccia web e le app mobile sono pulite e intuitive, e il piano gratuito — seppur limitato — è tra i migliori nel settore della privacy. La cosa buona è l’ecosistema Proton, che include inoltre VPN, gestore password, Drive, Calendario e Meet tutti integrabili con il piano Unlimited (Nb: Meet costa abbastanza).
Sul fronte delle criticità, va segnalato che le righe dell’oggetto delle email non vengono cifrate, una lacuna non trascurabile. La ricerca full-text nei messaggi è limitata a causa della crittografia lato server, il che può rallentare il flusso di lavoro. Il piano gratuito offre appena 1 GB di storage e 150 messaggi al giorno, ben al di sotto di Gmail (15 GB). L’accesso tramite client desktop (Outlook, Apple Mail) richiede Proton Bridge, disponibile solo nei piani a pagamento, e i prezzi dei piani premium risultano più elevati rispetto ad alcuni concorrenti.
In sintesi, Proton Mail è la scelta ideale per chi mette la privacy al primo posto ed è disposto a pagare per l’esperienza completa; chi invece cerca integrazioni avanzate, molto storage gratuito o automazioni intelligenti come quelle di Gmail troverà il servizio meno adatto alle proprie esigenze.