Proton Mail Avaliações 1.677

Rien à redire sur mon expérience proton en plus de six mois. App très chouette, simple, efficace. Ça me fait la même sensation qu’aux début de Gmail.

Emails aren't arriving. What's the point of an email service if it's not receiving emails? All incoming emails turn into emails from Proton - Automated Abuse Detection. They let you create an account for free and don't ask for a phone number or other information. But the email doesn't work properly. Maybe if I start paying them, everything will be fine, but why should I pay for features that are supposed to be free? I'll never use any Proton product again. Update: I was told here that I need to confirm something. Sorry, but I registered my email elsewhere and there are no complications like you have. So I wouldn't recommend Proton to anyone

Ich überlege mir ernsthaft die 30 Tage Rückerstattungspflicht in Anspruch zu nehmen.
Begonnen habe ich mit dem Mail Plus, da ich sehr wohl bereit bin für eine Dienstleistung zu bezahlen.
Wir sind ein Ehepaar und brauchen zwei Mailadressen.
Diesbezüglich ist Proton sehr unpräzise mit den Begriffen Mailadresse und Alias. Die Verwendung einer Alias-Mailadresse in meinem Account entspricht nicht den Anforderungen, die wir haben.
Deshalb haben wir auf Mail Duo, welches doch ein Stück mehr kostet, upgraded.
Bei der Konfiguration des upgradeten Accounts wurde ich das gefragt, ob ich eine Zweite Mailadresse erstellen will und bin prompt wieder in die Falle eines Alias getappt!
Selber kann ich nur einen Alias pro Jahr löschen und der Support scheint nicht in der Lage zu sein mir diesbezüglich zu helfen.
Der Support hat mein Ticket (4457819) in der Zwischenzeit an das Expertenteam weitergeleitet.
20.02.26: Der Support konnte die Alias Adresse löschen und wieder für die Verwendung freigeben. Somit werde ich jetzt nicht vom Rücktrittsrecht Gebrauch machen.

Betere, veel betere klantenservice/helpdesk lijkt me dringend gewenst.

Worst experience ever.
My account has been banned without any warning or without any explanation.
All my business documents and all my bank account are linked to this e-mail and i can't login.
The support team reply every 3/4 days with "Please be advised that your account was reported and suspended due to a series of violations done against our terms of service. We cannot allow our service to be misused, therefore we will be unable to assist with your request, meaning that the account will remain permanently disabled."

Never had any such bad experience. No-one is helpful to even allow me a temporary access to recover all my documents.
Ticked id 4416645

I’m very disappointed with Proton’s billing support.

For the second time, Lumo for two users has been added to my account without my consent. I have this option turned OFF and neither I nor my partner use Lumo at all. I already contacted support about this earlier. The issue was not resolved, and I ended up paying the incorrect invoice just to avoid further hassle.

Now it has happened again.

I expect to be billed correctly for Proton Duo only, not for services I never ordered or used. I have provided screenshots as proof, yet this keeps recurring. This is frustrating and undermines trust in what should be a reliable, privacy-focused service.

I hope Proton finally fixes this structurally instead of pushing customers to chase billing errors themselves.

Been paying for this VPN the last year, but for some reason I am still classified as a free user and can only use the unpaid functions. I don't know how long this has been going on cause I usually just connect to random servers anyways, but from what I can recall when there was a change it would be at least 6 months. I can't even cancel the subscribtion I am paying for in their dashboard, because there is nothing there, yet they take my money each month and send me an email.
What a load of rubbish, I have contacted support, and hopefully they are not a bunch of shitty ai, so might update this depending on how it goes.

On the whole it’s a good product and you kind of rely on the privacy aspect. The apps are slick and work well. The one big thing that lets them down is their support and upselling - often led by poorly informed technical so so’s!

I have for the last 6 months been hitting that button ‘don’t show me again’ and trimmed the notification buttons to no avail. As a result I keep getting the ads at the top. I’m a fully paid user and don’t need to upgrade - a clear breach of GDPR which puts the privacy on shaky ground particularly as they keep sending me emails for that Luma AI despite opting out!

I wanted a shared inbox to handle some specific affairs that my wife could access and others, and to be able to respond from on a specific email. 10 days to get a response, 10 days in and still they’re not sure how to do it. When I told them you need a Business account to setup a shared inbox - no response!

This company (Proton)is nothing more than a thief, I Paid for two different email addresses, total of $95 dollars and some change. Wrote down the important pass codes to both addresses, just in case you’re locked out! I was locked out,I tried to use them both, could not, typed in the special codes, didn’t work! Wouldn’t you know it, a company based outside of the U.S. can’t figure out how to reimburse me! It’s been over three months and yet still no reimbursement! The funny thing is, they sent me an email recognizing the two paid accounts, a month ago and still haven’t reimbursed me! So I’m doing this review to inform everyone across the world…..Do Not Even Attempt To Become A Paid Member With This Company, You Will Find Yourself In The Same Situation! Proton Mail Is Horrible And Must Be Ran By The Switzerland Mafia…..
Ticket Number 4331897 These People Are Con Artist , Liars and Thieves! Do not trust a damn thing they say! I just received an email from these a-holes stating my refunds were sent! They were never sent, just got of the phone with my bank! It doesn’t take 4 months to reimburse funds, this is 2026 Not 1526! I have already resigned myself to the fact that these thieves are who they showed they were! DO NOT DEAL WITH THIS COMPANY AT ANY LEVEL! You Will Regret It

My email account with Proton Mail was terminated without warning, quote: "This account has been suspended due to a possible violation of the guidelines.". I didn't violate any guidelines. All I wanted is stay anonymous.
Now I can no longer access services that were tied to that email address.
I sent an appeal to Proton Mail which was rejected:
"in order to protect our interests, we will be unable to assist you in reinstating your account."

STAY AWAY!

As generally advertised, good email Services , zero downtime, good storage capacity but you must install several account recovery features otherwise you'll lose your account and they will not help you to get it back for security reasons
Edit- they recently deactivated an account I had for 30 days claiming I had not logged in for one year. After discussing it with them I believe it was an attempt to force that free account into a paid account. When I attempted to create a new account for my son they put me through a series of support emails and account denials which all could have been avoided if I had opened a paid account instead of a free account. Further evidence of a hidden policy of forcing paid accounts.

...man Emails mit Thunderbird abrufen möchte. Leider muss man für die essentielle Funktion bezahlen und sogar eine weiter Software installieren. Leider ist das für mich inakzeptabel und daher 1 Stern. Ich bitte Trustpilot und auch Proton meine Bewertung zu akzeptieren, da meine vorherige Wortgleiche Bewertung gelöscht wurde. Schade schade.

Love that it’s privacy focused. VPN + email combo is convenient. Swiss based is a plus

These are red flags for me:

(1) You cannot remove the forced "Sent by Proton Email" footnote in outgoing emails. To get rid of it, you need a paid subscription (the Unlimited at least). Removing the ad costs them nothing, and forcing it on free users doesn't align with their "privacy first" claim.

(2) Their pricing uses figures like $3.99 or $9.99, which feels manipulative and overly corporate for a company that values transparency and openness. Why not just $4 or $10?

Overall, Tuta seems like a better alternative.

jeg er lige begyndt med Proton. Kommer fra outlook og yahoo. Jeg vidre sendt mails til mig selv med filer tilkoblet. De er ankommet og se bar. Ind til vidre, så er jeg glad. Jeg kunne godt tænke mig nogle flere farver til postkasserne. Ingen gul. Kunne i ikke tilføje lidt flere farver, så der er nogle flere spændende at vælge i mellem ? Mange tak.

Ik heb Proton meer dan 8 jaar gebruikt met een betaald Personal-abonnement.

Proton staat bekend om privacy en beveiliging, maar die beveiliging heeft een harde keerzijde.

Alle Proton-diensten (Mail, Drive, Pass en VPN) zijn gekoppeld aan één account met één hoofdwachtwoord. Verlies je dat wachtwoord, dan verlies je alles. In mijn geval betekende dat: e-mails, bestanden, foto’s, wachtwoorden en instellingen weg.

Proton adviseert een “security kit” met recovery codes. Heb je daar geen toegang meer toe, dan is de enige optie een reset — en die wist onherroepelijk alle data. Een recovery e-mailadres helpt niet om gegevens terug te halen. Alleen het oude wachtwoord of de originele recovery code kan data ontsleutelen.

Mijn probleem ontstond nadat ik op advies van Proton Pass een tweede wachtwoord activeerde. Daarna werd ik zonder waarschuwing uitgelogd uit alle apps en had ik nergens meer toegang toe. Een reset was de enige mogelijkheid, met volledig dataverlies tot gevolg.

De supportafdeling kon niets doen behalve handleidingen sturen of een reset aanbieden.

Daarnaast is Proton VPN op Ubuntu 24.04 extreem instabiel: veel crashes en sterke snelheidsdaling.

Ik ben inmiddels overgestapt op Mullvad VPN en een andere passwordmanager, die beide beter werken.

Conclusie: Proton biedt sterke encryptie, maar het herstelbeleid is meedogenloos. Ik wil niet langer afhankelijk zijn van één ecosysteem gekoppeld aan meerdere apps met één hoofdwachtwoord. Gebruik Proton alleen als je volledig begrijpt hoe het systeem werkt én meerdere offline back-ups van je recoverygegevens hebt.

Update. Twee mails gestuurd naar Proton support en de juridische afdeling om opheldering te vragen over het feit dat ik zonder waarschuwing vooraf werd uitgelogd uit alle sessies na het invoeren van het tweede paswoord in Pass. Week later geen response. Reminder gestuurd. De juridische afdeling voert wekelijks rechtszaken over klanten die hun data zijn kwijtgeraakt door onder anderen deze vreemde constructie. Bovendien heeft Proton drive een heel groot gebrek. Eenmaal alle fotos geupload naar Drive, met geen mogelijkheid kun je deze via een file constructie zoals gewone bestanden downloaden naar de eigen harde schijf of NAS omdaf ze niet zichtbaar zijn in de verkenner. Proton heeft dit erkend maar dit is al jaren bekend. Hierdoor 8 jaar aan fotos kwijtgeraakt. Zal Proton dit nooit vergeven. Hopelijk trekt Proton een keer het boetekleed aan.

I bought this product on subscription knowing that I could cancel within a month and get my first payment back. I cancelled it within 40 minutes and wrote to customer service. It’s a week later and have received only a vague and late reply which didn’t referr to a refund even though this was clearly stated in my email . Still waiting for the money. Steer clear.

Concerning your response, share my file number (4403411) how and to whom? I cannot reply to this thread, as you know I am sure.

Stopped receiving emails out of the blue. No replies from "customer service" its not a reliable email service.

I am very surprised to see so many negative reviews. I am sure there were genuine reasons for them. I have been using Proton Mail for over 6 years with paid subscription, including other Proton applications, never had a single issue to complain about. Very satisfied with all the functionality and services.