Pro World Avaliações 

It was kind of miss communication with the PO Box info when ordering which made my prints late but the problem was resolved. Mistakes happen and I will be ordering again soon.

I placed this order on 7/10/2025.I had to email on to find out where the heck it was; like my order was just forgotten. It didn't ship until the week of 7/21. I needed this platen for items that had to ship by 7/25/2025. I received the platen on 7/25/2025, so of course I DID NOT make my deadline. Very disappointed.

Always the best

Placed a custom order over $900, heat transfers. When delivered the size was way off. Called customer service and was told it was are fault for approving artwork. We have ordered the same art 4 times, plus other multiple orders for years from the company. They could not find anything in their notes as to the size we ordered for the artwork, so they just made up the size to fit on their sheets, instead of making a phone call or reaching out to us by email. I asked the manager if there were no size details how did they determine the size of the artwork, he stated from the uploaded image, it was a zoomed in photo of one of the shirts we made previously, there is no way that would tell the size? The artwork is so big it won’t possibly fit on any shirt especially children’s, so we have 1150 transfers that we can’t use. They are the professionals and someone should have noticed the large size before completing that size of an order? Terrible customer service and the art department not following up when they didn’t see the art sizes in the notes. It was also our fault for approving, and assuming they followed our instructions for sizing? We will take our business elsewhere.

Asked for a reorder, wasn’t the same product, customer service won’t fix their mistake.

Easy to work with and quick to answer questions

The review is regarding a recent issue I experienced while trying to place an order through your website. When I initially encountered the problem, I was told the site was being updated and to try again in an hour. Unfortunately, that one hour turned into a second phone call and ultimately a 24-hour delay before the issue was resolved.

During that time, I explained to customer service that this was a time-sensitive order and asked if the company would be willing to cover expedited shipping due to the delay caused by the system issue. I was told I would receive a follow-up call, but that call never came.

I’m disappointed in the lack of communication and support, especially considering the urgency I communicated.

There was some confusion about the delivery day of our order, but the customer service team corrected it and we were able to get our order done on time.
I will definitely use them again in the future. I just recommend using the chat feature on the website to contact the customer service team, as I could not get a response on the phone.

Great customer service, and fast shipping. Highly recommend it!

Great product for the money! It makes it affordable for us to make custom shirts for our students and staff! Thanks PRO World!

First time using them and my product is ABSOLUTELY 5 STAR!! I am beyond pleased with my purchase of screen prints. Thank you pro world for saving me tons of money that I was paying out to have someone else do it.

I ordered a heat press with platens and covers included. It was a package deal. When it shipped it said one item was out of stock and was back ordered.
I never got it. When I asked about it I was told they canceled the order because the item was out of stock! I had to ask for a refund 3x before I got a refund. Beware.

I was a huge fan and loved them for all my supplies and how fast they shipped things to me. I’m going to give them the befit for now that they are changing their website but right now I am not happy with the fact I can’t get the htv I’ve been using for years and love and I also ordered custom transfers and when I log in it shows I have no orders or artwork saved but my credit card was charged. So not impressed with the new changes so far.

Fast service except our first purchased was damaged badly but replaced

Great website and easy to follow. Great products and equipment.

A little short on the order, but got refund. Still just what I needed, they are the highest quality.

Having the ability to alter delivery address based on school hours of operation.

When this company runs a sell, it is really good, because I would have thought twice about purchasing the item at full price. Shipping is great. I love the idea of receiving rewards and I wish the rewards were more.