Prudential Plc

A zero star rating would be a good start. Absolutely rubbish customer service. Have been trying for 6 months to transfer a small AVC from one LGPF to another. Have been pushed from pillar to post and still haven't got this money moved. Shameful service. The Pru are happy to take your money but certainly don't want to give it you back. Am now writing to my MP and the F.C.A.

What can I say about the Prudential that hasn't been said already. In my case all the company had to do was transfer funds from an endowment policy to my mortgage company, which would pay off my home. For most companies this should have been a very simple task to perform. But for the Prudential, it appeared to be on a par with solving mathematic's Riemann Hypothesis! I contacted their call center many, many times, and was confronted by operators stalling for time and/or what time proved to be blatant lies! Saying things like "We will call you back in a few days and it will all be sorted"! As at time of writing this, I am still waiting for the Prudential to do something about it! They can only be described as incompetent, lackadaisical, uncaring, and unhelpful! I would have given the company no stars, but unfortunately this is not possible. Come on Prudential! If you are reading these comments on Trustpilot, why not 'grow a pair' and act like a proper financial company and sort out all our issues! A word of advice to anyone considering buying a product from the Prudential - DON'T!

Deal with Prudential to gain my AVC withdrawal has been distressing and frustrating. Their service lack continuity with different 'advisors' providing conflicting information.
They have made numerous mistakes with my 'simple' request.
1. Argued incorrectly that they have not recieved my last payment
2. Informed me they have sent option packs that did not arrive...
3. Informed me they have sent claims form via email and post...I STILL have not recieved them.
4. Delaying EVERY step to prevent my payment.
I STILL have not recieved my claim form, payment, their complaints procedure is appalling, customer service via phone is inaccessible, their communication for a.large organisation is the poorest I have ever encountered....DO NOT INVEST WITH PRUDENTIAL in any shape or form!

Telephone is terrible takes ages to get thru they cut you off or accents are so strong you can't understand them

Still not been paid out after 2 months - they say they have but it’s not in my bank account - they are shocking

Wouldn’t even give 1 star. Shambles of a company. Contacted me 2.5 years AFTER my mum passed about her pension, delay so they don’t have to pay easier getting blood from a stone. Cause distress and upset and all members of staff incompetent. Avoid at all costs!!!!

I paid rent i have ledgers proving it was paid and it was paid directly from odsp to them and they filed a false claim and must have paid the judge as I have all the profe of rent paid but yet they got there ruling in there favor had to pay the judge these people are stealing from the disabled and throwing them to the street that's my situation these people are scum scum lords

As a trustee on my Mother’s account, I have been attempting to change a bank account where her monies are sent for 6 months. Beyond frustrated. 5 calls so far this month but today yet again the “system is down”. The customer service agent suggested calling again to see if I reached someone whose “system is up”. No such luck it was suggested I call back “later this week” or “next week”. I have filed a complaint already and totally endorse all other reviews. If I could remove the Trust we have with this company, I would.

Again not able to give this awful company 0 stars. Rude staff poor communication,tell you one thing by letter and another over the phone feel like just shredding their correspondence and walking away but my parent probably paid them loads over the years so better try and respond.

This is an organisation that upon receipt of an IHT423 form - a request that monies be paid from an estate to HMRC to meet an Inheritance tax bill then response with a letter to the wrong address, and with no recognition of the IHT 423 process. Then when you try and call this company you find you end up speaking with individuals who have no understanding of what an IHT423 is never mind how the process works. And 6 working days on still no response to a customer complaint

In 2021 I got a letter off the Prudensial pension plan coming to an end and asking me what I wanted to do I was 66 so I said I would take the money but not as easy as that you can take a quarter tax free or u will pay tax on it all, it was you so obvious the did not want me to draw it all out anyway with covid no staf under trained staff things get lost in the post not listening to a word I said they wanted me to reinvest with them any way after nearly 4years of twoing and frowing nothing so I got in touch with in Ombusman with in 10 days the money was payed in to my bank it Was £16,885 but only got £12.470 after tax my argument is that nearly 4 years wasted I could of had that money in a Isa and got 5.5% £1800 Yet the Ombusman does not seem to agree so I have now gone to the BBC Television so anyone out there come forward if had the same problem the watchdog would take it on if there was enough numbers, The tax is not there fault, - but not letting me getting my money for nearly 4 years. As I said this was from 20/07/21 untill now I got the impresson the Ombusman works for them he seem to take everything personal and its still going on 7 months later the experience is still going on

Just when I thought the Prudential couldn't suprise me anymore with their useless service they contact me a full year after my pension started offering me compensation for my complaint.
There had been no contact in-between or any updates.
Avoid this company or move your money somewhere else.

After the death of my father, my sister and I have been requesting the payout from Prudential of a Whole Life Assurance plan set up in 1974 for my mother. They've used the joint LPA details, Probate (not relevant), and 'missing documents' to avoid paying out for over two months. And they have the legal right to spend 8 weeks internally investigating complaints.

Telephoned to ask a pension question. On hold for 30 minutes after answering the inane robotic questions. Someone eventually answered because I could hear the birds tweeting in their garden they were in but didn’t speak and put the phone down after a minute. I suggest someone from company audits their customer service calls to see who is the jokers sitting in their garden and not bothered to work.

After asking for "evidence" of identity they then asked for more, there always seemed something "that was needed", the delaying tactics soon became apparent and my mother (with my help) had to send or ended up sending bank statements, birth certificates, utility bills everything but a blood sample and still they delay, put up fake "we need this proof" tactics and I realised that my elderly mother was in for a bad time getting her money that she has been putting in to this Corpus Vile of a so called company. who are now I believe come under the umbrella of an equally useless entity Aviva please be aware these are not helpful or forthcoming with you money, horrible to deal with and the staff are polite in their dishonesty and non compliance in they're help. And to this day have not paid out.

After a long battle 2 years ago with prudential and myself representing my sister )after the loss of her husband )we experienced a horrendous time dealing with this company fast forward to now and here we are again…
Letter sent out no one on phone line knows anything about it and no trace no one even bothered phone back as promised no surprise there as been here before
Now another letter arrives saying money paid to beneficiaries my sister is the wife of deceased and is a beneficiary I need help again and this was the only way last time by doing this review that I actually got any sense out of anyone . This is affecting my sister mentally emotionally and had to seek time of work and counselling
Please can someone help !!!
Please treat your customers right

Zero scores. Absolutely dreadful company. No complaint department. Trying to deal with my late father’s pensions is still on going and horrific. 6 months on they have gone from saying pending payment to not paying and we need to get a solicitor and apply for probate. Avoid at all costs. Absolutely awful company. They need reporting to the FCA.

Trying to get them to transfer your money to a different provider is almost impossible. They dress it up as trying to protect you from scammers but despite getting documentation from Aviva my money won’t be transferred. This is an account that my current pension is being paid into. I’ve spent months trying to prove that this isn’t a scam. They seem to be trying everything they can to hold onto my money.

In the last 7 months my wife has had to give up her job whilst fighting breast cancer. After having no income she made the difficult decision to take her pension early to compensate having no income anymore and being told she was not eligible for any benefits. Her pension is only small and only might cover bills for this year. The Prudential have used every delaying tactic known to man in trying to prevent paying her money, even though they know her full health issues. I have never delt with such a cold, heartless and compassion less company in my life. We have now had to employ a third party company to chase them for her pension, they should hang their heads in shame.

Terrible customer service. Useless. Refusing to payout. Horrible. Wouldn't recommend at all.