One of tge best faux furs at the moment plus great cost, quality of fur excellent and colour is tasteful animal print....being picky...no lining, but heh cute everyday winter jacket jeans boots and... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered 2pair of boots and a bag. All very reasonably priced. The boots are black patent and look amazing on. They are sized well and comfortable. The boots arrived very quickly after ordering. Goo... Ver mais
A empresa respondeu
Na Public Desire, sem našla čudovite škornje. Kupila sem dvojne. Za prvi nakup sem dobila lep popust. Malo se mi je zakompliciralo na carini, ker nisem bila pozorna, da sta dve pošiljki. na Public De... Ver mais
A empresa respondeu
This was my first time using this company and I ordered some red satin court shoes and they were exactly how they looked in the picture, a lovely vibrant colour. Ordered a size 4 which is my size but... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Public Desire is a global online footwear brand selling new styles daily to fashion forward girls looking for stylish updates without breaking the bank! As our unique products are in demand from fashionistas all around the globe, we ship to all countries right here from our global distribution centre in the UK! Our Manchester base is a hub of creativity, with extensive outreach within social media to bloggers and our amazing followers, we aim to bring you the newest styles at a great price. Through our innovative approach and fashion instincts we aim to tread (ever so stylishly) where other retailers don’t. That’s enough about us, we’d rather hear from you...
Informações de contato
M27 9HF, Swinton
- help@publicdesire.co.uk
- publicdesire.com
4,6
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stunning high quality shoes
5 de agosto de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi,
Thank you for your feedback! We're thrilled to hear that you are enjoying our stunning high-quality shoes. Your satisfaction is our top priority, and it's wonderful to know that our products have met your expectations.
We appreciate your support and look forward to serving you again!
Sam x
I recently had an issue with a missing…
I recently had an issue with a missing parcel, but Marie was incredibly supportive and helpful throughout the process. She organized a fast delivery for me, and I'm happy to say that I eventually received my parcel. As for the product, my heels are absolutely outstanding! The quality is excellent, and I couldn't be happier with my purchase. Thank you from the bottom of my heart, Marie, for your exceptional service! You are Star ⭐
1 de agosto de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Marie provided you with such exceptional support during the issue with your missing parcel. It's wonderful to know that she was able to organize a fast delivery for you, ensuring that you received your parcel promptly.
We are also delighted to hear that you are pleased with your new heels! Your satisfaction with the quality and design of our products is incredibly important to us, and we are glad that they met your expectations.
Your kind words about Marie's service will certainly be shared with her, as we believe that recognizing our team members for their hard work is essential. Thank you once again for your feedback, and if you have any further questions or need assistance in the future, please don’t hesitate to reach out. We are here to help!
Sarah x
great customer service
I had an issue with some boots arriving with a scuff on them, I emailed customer service and asked for a free returns label as I was wanting to reorder and would have to pay 2 x delivery costs. I was helped by both Amy and Anna and they were so helpful and responded really quickly. I was also given a 15% off code to use when re-ordering the replacement pair which was so generous. Really positive experience. Thankyou both for all the help ☺️
10 de julho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Rhian,
We're thrilled to hear that you received great customer service from Amy and Anna regarding the issue with your boots.
We understand how disappointing it can be to receive an item that doesn't meet your expectations, and we're glad that our team was able to assist you promptly.
Your feedback is invaluable to us, and we will certainly pass along your kind words to Amy and Anna. We strive to provide the best possible service, and it's wonderful to hear that we met your expectations in this instance.
Thank you for choosing us, and we hope you enjoy your new pair of boots!
Laura x
Absolutely love public desire 🤩 and the…
Absolutely love public desire 🤩 and the customer care service is brilliant, Alex has been so helpful and quick with response for any information or concerns.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Laura,
Thank you so much for your wonderful feedback! We're thrilled to hear that you absolutely love Public Desire and that our customer care service has met your expectations.
It's fantastic to know that Alex has been so helpful and responsive to your inquiries. We strive to provide the best service possible, and your kind words truly motivate us to continue improving.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. Your satisfaction is our top priority, and we're here to help!
Thank you for being a valued customer!
Amy x
Loved my birthday outfit
Loved my set it was a white knot detail set wore it for my birthday got loads of compliments! :)
26 de julho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Esther,
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your birthday outfit, especially the white knot detail set. It’s fantastic to know that you received so many compliments while celebrating your special day!
We look forward to serving you again in the future!
Sarah x
Resposta da Public Desire
Hi,
Thank you for your feedback! We're thrilled to hear that you love the heels. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.
We look forward to serving you again in the future!
Amy x
Perfect Shoes for the Perfect Day
I was nervous about the sizing of the shoes because obviously you can’t try them on before you buy. But the company was very helpful with size guides and reviews expressing whether they run small etc. I ordered a bit ahead of my graduation to be sure I had time to send back and reorder if necessary but it wasn’t necessary. The shoes fit perfectly, I went up a half size from my normal based on the reviews and it was the perfect amount. They communicated well about the order and tracking information and the shoes arrived sooner than some items I was expecting from another popular site that I ordered the same time. They were really the statement piece of my outfit that day!
3 de maio de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Cierra,
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you found the perfect shoes for your graduation day. It’s great to know that our size guides and customer reviews helped you make the right choice regarding sizing.
We understand how important it is to feel confident in your purchase, especially when you can't try the shoes on beforehand. It's fantastic to hear that going up a half size was just the right decision for you!
We also appreciate your kind words about our communication regarding your order and tracking information. Ensuring that our customers are informed and satisfied is a top priority for us. We're delighted that your shoes arrived sooner than expected and that they became a statement piece for your special day!
Enjoy wearing your perfect shoes!
Sarah x
Amazing service!
Amazing service!! Love love how they treat their customers, and they responded so quickly - 100% recommend. Their heels are super comfortable too!
15 de maio de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Philippa,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with our service. Your kind words about how we treat our customers truly mean a lot to us.
We strive to respond quickly and ensure that every customer feels valued and appreciated. It's fantastic to know that you found our heels super comfortable as well!
Your recommendation is greatly appreciated, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for being a valued customer!
Laura x
Resposta da Public Desire
Hi Michael,
Thank you for your feedback! We truly appreciate your kind words and are delighted to hear that you had an outstanding experience with us.
Thank you for your support!
Sam x
Special thanks to Alex!!
I ordered something special for my most important vacation of the year, and just days before my flight, I became anxious because I couldn’t track my order to Germany!
Alex from the customer service team helped me locate and track my order immediately. He replied almost instantly, was exceptionally kind and helpful, and his quick response completely put my mind at ease and helped me avoid any last-minute stress.
It is rare to encounter such dedication and genuine care in customer service! Alex is truly an asset to the company and I truly hope he gets the recognition he deserves.
Thanks to him, I won’t hesitate to shop with Public Desire again in the future!
Dankeschön :)!
14 de julho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience.
We are thrilled to hear that Alex was able to assist you in tracking your order just in time for your important vacation. It’s fantastic to know that his prompt and kind support helped alleviate your anxiety and made your shopping experience with us a positive one.
At Public Desire, we strive to provide exceptional customer service, and it’s heart warming to see our team members recognised for their dedication and genuine care. Your kind words about Alex will certainly be shared with him and the rest of the team, as we believe that recognising outstanding service is important.
We are delighted that you feel confident in shopping with us again in the future. Should you need any further assistance or have any questions, please don’t hesitate to reach out. We wish you a fantastic vacation and look forward to serving you again soon!
Thank you once again for your support!
Sarah x
Emailed yesterday for an update on my…
Emailed yesterday for an update on my return. No major rush just wanted to see if it was received. They emailed back same day and issued the refund. Amazing customer service!
12 de julho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Fallon,
Thank you for reaching out! I’m glad to hear that you received a prompt response regarding your return and that your refund has been issued. We strive to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to serving you again in the future!
Sam x
Lovely boots
This is the first time ordering from here, The boots are lovely, very happy with them. I paid for next day delivery and got them next day, i was updated all the time on my parcel. And am confident and happy to order from public desire again. Thankyou very much!
9 de julho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with your first order. It’s fantastic to know that you love the boots and that they arrived promptly with next day delivery.
We strive to keep our customers updated throughout the shipping process, and it's great to hear that you felt informed every step of the way. Your satisfaction is our top priority, and we are delighted to know that you feel confident in ordering from us again.
We look forward to serving you again soon!
Laura x
Loved the heels
Loved the heels! Even though they were high, they were so comfy! I Want them in every colour.
2 de julho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Charlotte,
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the heels and found them to be so comfy, even with the height. It's fantastic to know that you're interested in having them in every colour!
Your satisfaction is our top priority, and we always strive to provide stylish yet comfortable options for our customers. If you have any specific colours in mind or if there's anything else we can assist you with, please let us know. We’re here to help!
We appreciate your support and look forward to serving you again soon!
Sarah x
Shopping with Public Desire online was…
Shopping with Public Desire online was a great experience. Great items always unavailable in stores, easy processing and payments, speedy delivery and most of all tremendous help and assistance from Amy at PD team customer service.
7 de julho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Katz,
Thank you so much for your wonderful feedback! We are thrilled to hear that your shopping experience with Public Desire was so positive.
It's fantastic to know that you found our selection of items to be unique and not readily available in stores. We strive to provide a seamless shopping experience, and it's great to hear that the processing and payment were easy for you.
We also appreciate your kind words about Amy from our customer service team. Providing tremendous assistance is something we value highly, and we are glad to hear that she was able to help you effectively.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Sam x
Anna and Marie at public desire…
Anna and Marie at public desire customer services deserve pay rises. In fact I would go to say one of the best experiences I have received from any company ever, for someone like myself that is not the most tech savvy these ladies took me through a step by step process ensuring my problem was resolved and I got my purchases when desired. Thank you so so much I will be sure to use you again!!
3 de julho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Raymond,
Thank you so much for your wonderful feedback! We are thrilled to hear about your positive experience with Anna and Marie from our customer service team. It's always our goal to provide exceptional support, and it's fantastic to know that they were able to assist you effectively, especially with the step-by-step guidance you needed.
Your kind words about their service are greatly appreciated, and we will certainly pass on your compliments to them.
We are delighted that you found our service helpful and that you received your purchases as desired. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any more questions or need assistance, please don't hesitate to reach out.
Thank you once again for choosing us!
Sarah x
Great aftercare
Experienced an unfortunate fault with my item, but problem was health with swiftly. I don’t think I’ve experienced such proficient customer aftercare in my life. Thank you PD!! Will buy again 😊
28 de junho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Paula,
Thank you for your kind feedback! We're truly sorry to hear that you experienced an issue with your item. However, we are delighted to know that our team was able to resolve the problem swiftly and to your satisfaction.
Your appreciation for our customer aftercare means a lot to us, and it motivates us to continue providing the best possible service. We strive to ensure that every customer has a positive experience, and it's wonderful to hear that we met your expectations.
Thank you once again for your support, and we look forward to serving you again in the future!
Amy x
BEWARE OF THIS COMPANY / THEY LIE AND SCAM YOU OUT OF MONEY BY SAYING YOU’VE RETURNED ITEMS NOT BELONGING TO THEM !!
💥💥BEWARE OF THIS COMPANY !! 💥💥
This is the worst company I’ve ever shopped with, initially ordered ok, prompt delivery.
When it came to return, their system was playing up so didn’t generate a return label, had to send £2.50 via PayPal for return label, after sending money took 14 emails and over 2 weeks to actually get the label.
Returned the tracksuit in the bag it arrived in and have receipt.
Weeks passed no refund.
They asked me to clarify what I returned, which was joggers and hoody in bags they arrived in, the parcel was weighed at post office.
Then they came back saying after investigation the items I returned were not what I ordered and wasn’t public desire clothing and sent me a picture of a hoody.
They would not refund the money? Or show me the bag this item came in.
The weight of 2 items is very different to 1.
They’ve been a nightmare from start to finish. I’ve claimed money through my bank.
I’m reporting them to trading standards and consumer ombudsman.
Terrible company and worst customer service ever.
6 de maio de 2025
Avaliação não solicitada
Resposta da Public Desire
HI Claire,
I sincerely apologise for the issues you've experienced with your returned items. I understand how frustrating this situation must be for you.
After thoroughly reviewing your case, I can confirm that our returns team has received two items. However, they have indicated that these items do not match our store’s inventory. I recognize that you believe the returned items are correct but we can assure you these are not our items.
To assist you further, we have obtained photos of the returned package from our returns team. Our support team will be forwarding these images to you shortly. I hope these visuals will help clarify the situation and provide you with a better understanding of the current status of your return.
If you would like to discuss this matter further or have any additional questions, please do not hesitate to reply to the email you will receive soon from our support team regarding the return packaging. We are here to help and ensure that your concerns are addressed satisfactorily. Thank you for your patience and understanding.
Amy
Excellent fast shipping stunning shoes…
Excellent fast shipping stunning shoes highly recommend
10 de junho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Julie,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had an excellent experience with our fast shipping and that you find our shoes stunning. Your recommendation means a lot to us, and we are dedicated to providing our customers with high-quality products and service.
We look forward to serving you again!
Laura x
Resposta da Public Desire
Hi,
Thank you for your feedback! We are thrilled to hear that you find both comfort and style to be at 100%. Your satisfaction is our top priority, and we strive to provide products that meet your expectations in both areas.
We look forward to serving you again!
Amy x
great customer service
great customer service, delivery and product
there was supposed to be a delay in my delivery time but i emailed them and they got my delivery sent right on time. very happy with the shoes they are so comfortable and cute love it. would buy again
21 de junho de 2025
Avaliação não solicitada
Resposta da Public Desire
Hi Celena,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service, delivery, and product.
It's fantastic to know that despite the initial delay, our team was able to assist you promptly and ensure your delivery arrived right on time. We strive to provide timely support and it’s rewarding to see that reflected in your experience.
We're also delighted to hear that you love your new shoes! Comfort and style are our top priorities, and it's great to know that you find them both cute and comfortable.
We look forward to serving you again!
Amy x
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