I wanted to buy my daughter a rain jacket for her study abroad next semester and kept seeing Puffit on my Instagram feed. I loved the jacket but I’m always weary about buying online with a company I... Ver mais
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Veja o que dizem as avaliações
Faulty zipper and really disappointed with the quality of the hoodie jacket I purchased. Wouldn’t give a replacement as the labels had been removed and discarded. Not shopping with them again as feeli... Ver mais
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My new Classic Full Length Brushed Line raincoat has been perfect for the wet weather recently and has kept me completely dry during school runs. I’m usually size 8-10 UK size and the size Small fit m... Ver mais
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I was in need of a rain jacket for the upcoming season and saw an ad for this. I saw a couple of review videos and immediately placed an order! Got the regular oversized jacket but also their long tre... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
PUFFIT is a UK-born apparel brand founded in 2021, created to meet the realities of everyday life and unpredictable weather. Since launch, PUFFIT has sold over 1 million jackets worldwide and become a top-performing fashion brand on platforms such as TikTok Shop and Amazon. PUFFIT designs clothing that blends technical protection with modern style, helping people stay comfortable, confident, and ready for the moments that actually fill their day. From rainy school runs and dog walks to weekend football sidelines, coffee breaks, and city commutes, our pieces are made for real life — not just for perfect weather, so you never have to think twice about stepping outside. Because when you feel protected, comfortable, and confident, any day can be perfect.
Informações de contato
Reino Unido
- service@puffit.com
- puffit.com
4,3
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing rain coat
Ordered twice and both experiences have been great. Both jackets were on pre order however they arrived in a week.
I’m 5tf 4 and petite and I was worried the raincoat would be too large as its one size but its perfect. Oversized but perfect for the school run.
The hood is brilliant and the reason I first purchased. I’ve had 6 people complementing them and all love the hood! All hooded jackets need this size of hood!
Great quality and would recommend to everyone
19 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Anouska!
Thank you so much for such a wonderful and detailed review! We're absolutely delighted that you've had two great shopping experiences with PUFFIT and that both pre-orders arrived so quickly!
It's lovely to hear that the oversized fit works perfectly for your petite frame and that your jacket has become such a great companion for the school run. And those six compliments on the hood? We absolutely love hearing that!
Thank you for your continued support and recommendation. We hope your PUFFIT jackets bring you many more compliments!
Best regards,
PUFFIT Customer Support Team
1/4 zip waterproof jacket
Purchased a 1/4 zip waterproof jacket with fleece lining. Really good quality product and perfect fit. I was skeptical regarding the waterproofness. But it is absolutely amazing. The hood is big enough that it keeps everything nice and dry and the rain just rolls right off the jacket.
Delivery was really fast and kept updated throughout the process from first purchasing to getting a confirmation email to say it was delivered.
Will definitely be looking to purchase another jacket in the near future especially since I keep receiving emails with offers and voucher codes!
19 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi there!
Thank you so much for your incredible review! We're thrilled to hear that your fleece-lined quarter-zip jacket has exceeded your expectations, especially when it comes to waterproof performance!
It's wonderful to know that the generous hood keeps you protected and that the rain simply rolls off the jacket. We're also delighted that the quality, fit, and delivery experience have all impressed you.
Thank you for your support! We can't wait to welcome you back when you're ready to add another PUFFIT jacket to your collection.
Best regards,
PUFFIT Customer Support Team
Delivery was not too long.
Delivery was not too long.
I loveeeee the hoodie rain jacket. Have the pink and its gawjus. Doesn't protect from wind or cold though so idea for spring
15 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Ms Kavanagh!
Thank you so much for your lovely review! We're delighted to hear that you're loving your pink rain hoodie and that your delivery experience went smoothly!
We also appreciate your feedback regarding protection from wind and cold. It's helpful to know how the jacket performs in different conditions, and we'll share your comments with our product team.
We hope you continue to enjoy wearing your beautiful pink jacket on those milder spring days!
Best regards,
PUFFIT Customer Support Team
Easy to buy and get the correct size…
Easy to buy and get the correct size from the images on the website. Fast delivery and nice quality material. I’m looking to buy my next item ☺️
19 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Miss Mulcahy!
Thank you so much for your wonderful feedback! We're delighted to hear that our website images helped you find the right fit and that you enjoyed the easy ordering process, quick delivery, and quality of your purchase.
It's especially lovely to know that you're already thinking about your next PUFFIT item! We look forward to welcoming you back and helping you discover another style you'll love.
Best regards,
PUFFIT Customer Support Team
I recently purchased the Puffit STM-TEX…
I recently purchased the Puffit STM-TEX classic full length rain coat with brushed lining. The purchase was straightforward and good delivery time with plenty of updates. I got to really test its waterproof ability today out on a dog walk and I can tell you all that I was as dry as snuff when I got back . It’s a lovely coat and I’ll be wearing it with all my outfits
16 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Beverley!
Thank you so much for your fantastic review! We're delighted that you're loving your STM-TEX full-length raincoat with its comfortable brushed lining!
It's wonderful to hear that your coat passed its first proper rainy-day test during your dog walk and kept you completely dry. We're also glad that you enjoyed the straightforward ordering process, delivery updates, and timely arrival.
We hope your new PUFFIT coat becomes your go-to piece for everyday outfits and many more rainy walks!
Best regards,
PUFFIT Customer Support Team
Lush coat! Excellent quality!
I read the reviews on here after I had ordered from Puffit. I was worried as it wasn’t transparent that it comes for China and I read some poor reviews on here about quality and shipping time. BUT OMG I only waited a week for it to arrive and the coat is STUNNING! Beautiful quality and fit. Well worth the money. I am super pleased with this and already saving for my next one!
15 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Gemma!
Thank you so much for your wonderful review and for giving PUFFIT a chance! We're absolutely delighted that your new coat has exceeded your expectations and that you're loving the beautiful quality and fit!
We understand your initial concerns about shipping from China. PUFFIT is a UK-based brand with fulfilment locations in the UK, Germany, the US, and China. Depending on stock availability, orders may be dispatched from different warehouses to ensure the fastest available shipping option.
It's fantastic to hear that your jacket arrived in just a week and that you're already saving for your next PUFFIT purchase! Thank you again for your trust and support. We can't wait to welcome you back!
Best regards,
PUFFIT Customer Support Team
Saw someone else wearing one of these…
Saw someone else wearing one of these coats, so decided to buy one myself. It’s really nice and suits a range of outfits too! Now my daughters want one each as well! Delivery was good, quality is good too. Will need to try one of the fleece lined ones now.
19 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Michelle!
Thank you so much for your lovely review! We're delighted that spotting someone else in a PUFFIT coat inspired you to get one of your own!
It's wonderful to hear that you're loving its versatile style and quality, and that the delivery experience went smoothly. And now your daughters want one each too? That's such a lovely compliment!
We hope you'll all find your favorite PUFFIT styles, and we'd love to welcome you back when you're ready to try one of our fleece-lined jackets!
Best regards,
PUFFIT Customer Support Team
Very happy with my Piffut jacket
Very happy with my Piffut jacket, exactly as shown on the websites. Would happiky recommend this company
15 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Gez!
Thank you so much for your wonderful review! We're delighted to hear that your jacket looks exactly as expected and that you're so happy with your purchase. Your recommendation truly means a lot to us! We hope you continue to love wearing your PUFFIT jacket for many seasons to come.
Best regards,
PUFFIT Customer Support Team
Oversized Rain Jacket
I ordered the STM-TEX One Size Short Oversized Rain Jacket in Burgundy online and the jacket arrived approximately a week after it was ordered. I was able to keep an eye on the delivery. The jacket is good quality, fits well, is a lovely shade of burgundy and is waterproof.
19 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Diane!
Thank you so much for your lovely review! We're thrilled to hear that you're loving your Burgundy STM-TEX rain jacket! It's wonderful to know that the fit, quality, and waterproof performance have all met your expectations. We're also glad your order arrived quickly and that the tracking updates kept you informed. Enjoy your beautiful new jacket!
Best regards,
PUFFIT Customer Support Team
Perfect Puffit
I was a bit sceptical buying the Puffit jacket as I have never heard of this brand .Since receiving the coat recently I have not stopped wearing it.I love it.A perfect autumn coat.
I’m a busty size 12/14 and it fits perfectly.Now looking to buy another one.
19 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Tracy!
Thank you so much for giving PUFFIT a chance! We're absolutely delighted to hear that your jacket has quickly become an autumn favorite and that the fit is perfect for you. Knowing that you haven't stopped wearing it since it arrived is such a wonderful compliment! We can't wait to welcome you back for your next PUFFIT purchase!
Best regards,
PUFFIT Customer Support Team
Absolutely love my Puffit jacket
Absolutely love my Puffit jacket! Gorgeous style, excellent quality, warm, practical and waterproof. Their customer service was also fantastic - prompt, helpful and friendly. Definitely worth the hype! Highly recommend and can’t wait to buy more! 🤎
19 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi there!
Thank you so much for your fantastic review and recommendation! We're delighted that you're loving the style, warmth, quality, and waterproof performance of your jacket. It's especially wonderful to hear that our customer service team made a positive impression with their prompt and friendly support. Your kind words mean so much to us, and we look forward to welcoming you back for your next PUFFIT purchase!
Best regards,
PUFFIT Customer Support Team
I am very happy with my purchase
I am very happy with my purchase, it is exactly what i expected. Arrived sooner than I’d anticipated. I will be buying more.
7 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Emilia!
Thank you so much for your lovely feedback! We're thrilled to hear that your purchase was exactly what you expected and that it arrived even sooner than anticipated. Knowing that you're already thinking about buying more makes us incredibly happy! We look forward to helping you discover your next favorite PUFFIT piece.
Best regards,
PUFFIT Customer Support Team
Very well made coat
Very well made coat and yes due to stretchy bottom it looks good on slim or curvy. Warm and water tight so far. Only issue I had was it shipped from overseas and in my head a British company would normally ship from UK. You get plenty of updates and tracking which is awesome but shipping to arrive is long due to its long journey.
14 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Jane! Thank you so much for your thoughtful review! We're delighted to hear that you're happy with the quality, warmth, and flattering fit of your new coat!
We also appreciate your feedback regarding the delivery experience. PUFFIT is a UK-based brand with fulfilment locations in the UK, Germany, the US, and China. Depending on stock availability, orders may be dispatched from different locations to ensure the fastest available shipping option.
We understand that international shipping can sometimes take longer than expected, and we're glad the tracking updates helped keep you informed throughout the journey.
Thank you again for your patience and support. We hope you continue to enjoy your PUFFIT coat for many seasons to come!
Best regards,
PUFFIT Customer Support Team
La chaqueta es una auténtica maravilla
La chaqueta es una auténtica maravilla! Estoy encantada con la compra. Me gustaría comprarme también los pantalones.
19 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
¡Hola Andrea!
¡Muchísimas gracias por tu maravillosa reseña! Nos hace muchísima ilusión saber que estás tan contenta con tu nueva chaqueta y que ha cumplido tus expectativas.
¡Y qué alegría saber que también estás pensando en comprar nuestros pantalones! Estaremos encantados de volver a verte en PUFFIT y esperamos que disfrutes muchísimo de tu próxima compra.
Un cordial saludo,
PUFFIT Customer Support Team
Good value raincoat.
I bought a basic full length zip raincoat in the sale and it was good value for the money paid, if anything it was slightly oversized. The communication from start to finish was good. Delivery from China was very quick. I have bought from this company before and would recommend to anyone.
10 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Gillian!
Thank you so much for your thoughtful review and for choosing PUFFIT again! We're delighted to hear that you're happy with the value and quality of your raincoat, and that the communication and delivery experience went smoothly. We really appreciate your feedback about the oversized fit too. Your continued support and recommendation mean a lot to us!
Best regards,
PUFFIT Customer Support Team
Fleeced lined waterproof trousers are…
Fleeced lined waterproof trousers are amazing. I bought them to commute in my bike to the gym to keep me warm and dry …. They are so cosy and comfortable I can even keep them on for the warm up and they also look good too. They arrived quickly and kept me up to informed of when they would be delivered.
15 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Laura!
Thank you so much for sharing your experience! We're thrilled to hear that your fleece-lined waterproof trousers are keeping you warm and comfortable during your bike rides to the gym. We especially love that they're cozy and stylish enough to wear during your warm-up too! It's wonderful to know that you also enjoyed the quick delivery and tracking updates. We hope they continue to be a favorite part of your daily routine!
Best regards,
PUFFIT Customer Support Team
I must admit I am very impressed with…
I must admit I am very impressed with the service I have received from this company. I purchased a puffit jacket a couple of weeks ago. Very simple website and very quick delivery. The quality of the jacket is up there with any other brand and I love wearing it. I have had people asking about it and I’m more than happy to share where I purchased from. My sister has just ordered one too.
7 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Jackie!
Thank you so much for your wonderful review! We're delighted that you enjoyed the easy shopping experience, quick delivery, and quality of your jacket. It's especially lovely to hear that you've been recommending PUFFIT to others and that your sister has now placed an order too! Your trust and support truly mean the world to us. We hope you both enjoy your new jackets!
Best regards,
PUFFIT Customer Support Team
Lovely coat and the pockets are great…
Lovely coat and the pockets are great and save me carrying a bag all the time.
Lovely color (got the burgundy) and now need to decide on which color next.
Delivery was fast enough.
Quality is good although I am writing this review only a week in! Lets hope it stays this way.
16 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Anni! Thank you so much for your wonderful review! We're thrilled to hear that you're loving your Burgundy coat, especially those roomy, practical pockets! It's lovely to know they're making everyday outings a little easier.
We're also happy that you're enjoying the color, quality, and delivery experience. And hearing that you're already thinking about your next color makes us even happier!
Thank you for choosing PUFFIT. We hope your coat continues to impress you, and we can't wait to see which color you pick next!
Best regards,
PUFFIT Customer Support Team
Neutral Gilet
I ordered a neutral Gilet. It turned up within the week. And it fits perfectly. Kept me warm on my dog walk. Perfect for any occasion. The filet is great quality and the colour is perfect.
19 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi Jodie!
Thank you so much for your lovely review! We're delighted to hear that your new gilet fits perfectly and that you're loving the quality and neutral color. It's wonderful to know it's already keeping you warm on your dog walks while being versatile enough for different occasions. We hope it becomes a favorite in your everyday wardrobe!
Best regards,
PUFFIT Customer Support Team
Great seller
On my second basic waterproof jacket its great on rainy days. As the winter approaches I really want a fleece lined if I can get my hands on one as they go out of stock so quickly.
7 de outubro de 2026
Avaliação não solicitada
Resposta da PUFFIT
Hi there!
Thank you so much for coming back to PUFFIT for a second waterproof jacket! We're thrilled to hear that you're enjoying them on rainy days. It's also lovely to know that you've got your eye on one of our fleece-lined styles for winter! We hope you'll be able to get your favorite when it's back in stock. Thank you again for your continued support!
Best regards,
PUFFIT Customer Support Team
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